Candidates About

Rebecca Bolin

Objective

To obtain a position in your establishment where my customer service, technical administrative work, training and education will contribute to your success.

Omron America- Temporary      July 2017 – Present

Master Data Management Analyst

Essential Functions:

·         Master Data Management 

·         Setting up new employee's and Vendors within the JD Edwards system 9.1

·         Establish and maintain relationships

·         Creates and maintains customer master and hierarchy in SAP and monitors subsequent data flow to Model N system, ensuring timely approval and accuracy of data in both systems

·         Verifies data and performs maintenance

·         Assists with analyzing, validating and reporting data from our master data systems. This includes troubleshooting problems as well as planning for future enhancements

·         Provide support for SOX inquiries and ensure adherence to SOX controls

·         May provide guidance and training to less experienced staff

Chargebacks-

·         Analyze chargeback deductions, and reconcile differences

·         Analyze data and validate

·         Assist in making appropriate changes/corrections within the JD Edwards system 9.1

·         Provide support for SOX inquiries and ensure adherence to SOX controls

·         May provide guidance and training to less experienced staff. 

·         Assist with changes and if any issues with GoLive 

MKD Electric, Inc - Elgin, IL                                                          May 2016 - April 2017

Switchboard Operator – Accounts Payable Clerk

●     Welcomed visitors, logging them in and assigning badges

●     Answer all incoming calls from vendors, customers and suppliers

●     Transferred incoming calls to appropriate department or person

●     Updated telephone listing for office and field electricians

●     Received incoming faxes through email and forwarded to appropriate department - person

●     Received incoming invoices through both mail and email, created batches and entered for payment

●     Called vendors in reference to statements missing invoices or credits

●     Responsible for Job Safety Analysis forms to be entered on excel spreadsheet updated monthly

●     Made new safety and new hire training manuals as needed for HR department

●     Set up JOb’s for project managers as needed

●     Assisted other departments as needed

Ricoh USA Consulting for Zebra Technologies                  October 2015 – May 2016

Switchboard Operator

●     Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.

●     Directs visitors by maintaining employee and department directories; giving instructions.

●     Maintains security by following procedures; monitoring logbook; issuing visitor badges.

●     Creates and maintains departmental filing system

●     Coordinates logistics for meetings, net meetings and conference calls: location, communication, resources, etc

●     Provides exceptional support and service to senior management through all mediums including correspondence presentations, manuals, newsletters, meetings company activities, ect.

●     Creates, proofs, revises and edits written material as needed.

●     Creates and maintains departmental filing systems, while handling internal and external correspondence.

●     Coordinates logistics for meetings, net meetings and conference calls: location, communication, resources, etc.

●     Maintains department logs, reports and/or data entry for functional databases. Cross-trains and learns other responsibilities within the team and provides assistance as needed.

●     Builds professional relationships with customers and other teams.

●     Resetting updates Oracle database with new hire information and making travel arrangements.

Federal Signal Corporation – Elgin Sweeper Company                                   March 2007 – April 2015

JD Edwards Technical Administrator

●     Managed documentation for all changes to JDE Production System Control Procedures for Sarbanes-Oxley Compliance. 

●     Created technical documentation and workflow processes for JDE.

●     Perform audits deemed necessary and Security Change Request forms.

●     Package Build Request and Scheduler Change Request forms.

●     User Maintenance in JD Edwards’s system.

●     Resetting user passwords and setting up user ID’s.

●     Terminating Users Follow up/deliver information to end-user in all systems.

●     Setting up Address Book information for new users.

●     Perform Level 1 Triage for ServiceDesk tickets.

●     Collaborate with departments to gather information and detail about issue.

●     Route tickets and emails to appropriate technician. Obtain appropriate signatures.

●     Perform Daily Audits of Batch jobs running on Scheduler.

●     Perform any other audits deemed necessary and required by initial SOX Audit.

LaSalle Network: Career Education Corporation                                           January 2007 – March 2007

Accounts Payable Temporary

●     Process invoices in batches to process payment using PeopleSoft and Excel.

●     Send checks out via FedEx to schools and vendors.

●     Receive incoming mail from vendors and schools to process for payment. 

●     Respond to incoming calls with vendors and schools referencing past due statements.

●     Receive email from accounts receivables department with invoice attached for payment.           

Verizon Wireless: Ameritech Cellular                                                                       June 1997 – March 2006

Sales Support Order Desk; Billing

Senior Customer Representative

●     Respond to inbound customer calls and sales force in a professional manner addressing customer issues.

●     Handle multi tasks (i.e. talking with customers while accessing information and/or input in computer)

●     Adapt to the individual needs of caller.

●     Discussed alternate offers and advised options to satisfy customer needs and concerns.

●     Processed customer requests credits/ adjustments/ notated accounts.

●     Achieved performance goals targeted by organization.

Education

Elgin Community College – General Education Courses

DeVry University – Bachelors in Business Administration (in progress)            

Summary

●     Fast paced environment

●     Self-starting and goal-orientated.

●     Ability to manage customer relationships and adapt solutions to changing requirements and circumstances.

●     Excellent written and verbal communication skills.

●     Ability to produce high quality work within time constraints.

●     Conscientiously adheres to company and government standards and procedures.

●     Ability to streamline techniques and improvements based upon analysis of workflow.

●     Skilled in collaborating with department leaders and problem solving.

Technical Skills

Pilot Plus, CBIS, CMIS, JD Edwards XE, 8.9, 9.0 and 9.1, Oracle, MTASPAL, I2K, ACES, Excel, Word, Power Point, PeopleSoft, Image Now, AS400, Cetova, Transcollector (DCLink), Citrix, VMWare – Infra ticket managment, Salesforce, Goldmine, Quotewerks, Spectrum, CreateForm,