Candidates About

John Robert Calhoun

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SUMMARY of QUALIFICATIONS:

Proficient in Mobile telephone devices ( Apple products ex Iphone 5, 5S 6 etc)

Voice engineer supporting the Alcatel-Lucent account and also the team lead for Voice Transformation. My responsibility was to support and provide system administration for the following equipment, 32 Avaya Definity, G3si, G3r PBX’s and Intuity voicemail systems.

 Additional abilities include Hewlett Packard Open View Service Desk and Service Manager 9 ticketing system, creating and managing Request for Changes and Work Orders as needed in trouble response and project support. Skilled in Avaya Site Administration and Alcatel-Lucent Omni 4760 administration application software for Installation and maintenance. System management familiarization with Alcatel-Lucent Omni, and Foundry LAN equipment,

EXPERIENCE:

2008-2014  Hewlett Packard (Alcatel-Lucent Account)

• Starting in December of 2012 thru October of 2014 I was assigned to work with the Mobile Services team in providing services to over 11,000 mobile devices across the US and Canada.
• Job duties were add and remove voice/data plans as needed for ALU customers as they traveled abroad. Also trouble shoot issues with email on devices, create new accounts and applications.  Provide hotspots,and air cards, also kept  a running inventory of returned devices on hand, wipe devices and have used devices available for reuse when employees retire or got terminated.
• I provided both shipping and receiving of devices all within my home office.
•  Voice Lead for transformation of approximately 15 Alcatel-Lucent sites from legacy voice        equipment to VOIP, including upgrading existing VOIP systems.
• Initiate site voice collection survey to collect information and provide assessment of voice requirements for transformation.
• Managed Avaya PBX and Voicemail systems using Avaya Site Administrator application to setup install make changes and adds. Experienced in Avaya troubleshooting and Call Management Servers for changes to UNIX system and end user information.
• UPS configuration and management includes gathering equipment power consumption to provide accurate backup power for runtime requirements.
• Responsible for scheduling maintenance window for Request for Changes, submitting backup/outage Work Orders for voice system maintenance including coordination of technician dispatches for site installation or repairs.
• Schedule backup calendar, monitoring the backup process, and scheduling maintenance vendor support as needed for repair.
• Initiate Intuity voicemail backup process.  Responsible for backup and restoration of 50 Intuity’s 
• Daily monitoring of Remote Site Team Voice helpline telephone number and HP Open View Service Desk service calls and daily monitoring of incoming Open View Service Desk and Service Manager 9 incident tickets for provisioning tasks.
• Manage trouble resolution utilizing maintenance contract vendors as needed.
• Obtain vendor quotes for services and materials in support of projects
• Rotating one week/month for 24X7 on call support.

2005-2008 Volt Partner solutions

• Voice and data Tech for 3 major Lucent locations in Cary, Winston and Charlotte NC.
• I was the labor for moves, rearrangements, troubleshooting and adding of additional cabling services as needed on a day to day basis. The Charlotte facility was 45 ft in height which required high lift units to install cabling. Was a licensed operator per OSHA.
• Provide backup support when called upon by LAN administrator.
• Meet scheduling times, providing hands and feet for Lan/Wan engineers when backup procedures are needed during off hours, provide support as needed for repair.

2003- 2005 EUS Communications

LAN SYSTEM MANAGEMENT

• Network System Management for the Lucent Technologies location in Charlotte NC.

       Responsible for support of 220,000 sq. ft., facility housing Communications cabling and

       Cellular telephone equipment manufacturing.

       Administration, troubleshooting, installs, moves, add ons and changes.

• Daily responsibilities include network administration and input changes for services such as, Assists customers with Voice and Data network related issues, involving troubleshooting software and hardware problems. Including user application platforms and perform network administration on data circuits, routers, switches.
• Additional tasks include installing workstations on Microsoft and NetWare networks, and remote host printing. As well as installation and maintenance of structured cabling in various Lab environments.
• Coordinate repair and installation efforts between outside Venders, i.e. Bell South and Avaya with Lucent.
• Voice/data Tech for Lucent location on Reynolda Road in Winston-Salem NC.

Much smaller office (cubicle environment,) less than 150 employees. Provided moves and rearrangements and new installs as needed. Provided backups each week on both Intuity and Voice mail boxes.    

1986-2003 Hugh G. Strickland Inc., Greensboro, NC

TECHNICIAN

• Technician for the Lucent Technologies location at (AT&T Guilford Center, Falcon Manufacturing facility) Greensboro, NC
  
  

EDUCATION:

2012: Mobile Services Training with AT&T, Verizon, Sprint, T-Mobile.

          Canadian Services, Bell and Rogers.

2010: Alcatel-Lucent Omni Touch 8400 Instant Communications Suite training

2007: Corporate Enterprise PCX Admin Training

2000: North Carolina State Certified Emergency Medical Technician (EMT)

1998: FLUKE Raleigh, NC Network certification FLUKE One Touch.

1997: North Carolina Emergency Vehicle Driver. (EVD)

1995: Anixter Greensboro, NC Cat V certification

1990: T1 and multiplexer training, Tampa Florida

1988: North Carolina Firefighter I,II and III level certification.

1979: Graduated from Northeast Guilford High School.