ALBERT FRENCH
- Network Operations Specialist
- New York City, NY
- Member Since Mar 27, 2023
Candidates About
Albert French
Detail-oriented, goal-focused, and seasoned professional, offering extensive experience in information technology, audio/video conferencing, and help desk support, known for exemplary work ethic and ability to adapt to challenging, fast paced, and ever-changing environments. Recognized for strong capability to maintain a calm demeanor, analyze situations, formulate workable action plans, and resolve complex situations, equipped with articulate communication and interpersonal skills essential in building positive work relationships with diverse individuals.
Areas of expertise include
Audio video ~ Change Management ~ Client Relations and Customer Support ~ Deployment, Engineering, and Installation
Project Management ~ Mobile Device Management ~ Networking and System Architecture ~ Vendor Management
Video Conferencing and Unified Communications Management
Technical Acumen
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Hardware, Software, and Network Protocols
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Active Directory | Adobe Content Server | Adobe Premiere | AirWatch | Amino (Amine A5400 AMX Touch Panel AMX Vision 2 | Android | Apple Configurator | Apple iPad, Mini, Pro) | Apple iPhone (4 5, 6, 7) Apple Remote Desktop | AutoCAD | Barco Video Wall Displays | BES | Biamp Biometric Authentication | Blackberry | Bloomberg Anywhere | Bloomberg Keyboard | Bloomberg Terminals Bomgar | CA Clarity | Carbon Copy Cloner | Cisco Acano | Cisco Agent Desktop | Cisco Appspace | Cisco ASA 5500-X Cisco EX60, 90 | Cisco Finesse | Cisco IP Phone (7911, 7965, 8845, 8851 8945,) | Cisco IM and Presence Cisco Jabber | Cisco MCU 4500 | Cisco MCU 5300 | Cisco MSE 8000 | Cisco MX200,300, 700800 | Cisco Prime Cisco Supervisor Desktop | Cisco SX10, SX20 SX80 | Cisco TMS | Cisco Telepresence Codec (C20, C40, C60, C90) | Cisco Unified Meeting Place | Cisco Unified CM Administration (CUCM) | Cisco VCS Control | Cisco VCS Expressway | Cisco WebEx Productivity Tools | Cisco WebEx CMR | Cisco Unified CM Administration (CUCM) Citrix Dropbox | Clear One | Computers On Wheels (COW) Commander CT Crestron (Econtrol, Fusion, Mobile Pro, Pro2, Room Viewer, TPMC-9) | Dame Ware Dell KASE | Extron Electronics| Fluke | Good Technology Google Docs | Google Drive | Google Hangout | Google Sheets GoToMeeting | Hit man Pro | HP Service Manager | iCloud | IP Locator | JAMF Casper Suite | K-Lite Codec Pack | LogMeIn Pro Mac OS | Microsoft 365 Administration | Microsoft Active Sync | Microsoft Lync 2013 Server | Microsoft Office Live Meeting Microsoft Outlook (2011-2016) | Microsoft Remote Desktop Connection | Microsoft SharePoint 2013 Microsoft Windows OS (7, 8, 10) | Microsoft Windows Server 2012| Microsoft Silverlight | Microsoft Visio | Mobile Iron | Omnivex (Moxie Player, Studio) | Pexip | Pixie Plus | Polycom Cloud Axis | Polycom CMA (4000 and 5000) | Polycom CMA Desktop Polycom CX3000 | Polycom CX5000 Polycom DMA 7000 | Polycom HDX 6000, 7000, and 8000 | Polycom RMX (2000 4000) | Polycom Sound Structure | Polycom Sound Station IP 7000 | Polycom VSX 7000 | Remedy Ticketing System | Renovo FLX 2 Wireless Audio | Samsung (Galaxy, Note, Tab-E) | Same Time 7.5 Shuer Microphones | Skype For Business | SMART Board (855i) SMART Bridget Conferencing Software | SMART KAPP IQ | Super Duper for Mac | Symantec Endpoint Protection | Symantec Ghost | Timbuktu Pro | Teqavit Wireless Presentation Systems (WiD340-ENT) | Trend Micro Antivirus VBrick | Vidyo | Vcenter | VMware VSphere | Watchdox Western Digital External Storage | Windows Media Streaming | Wireshark | Zoom Contact Center Recording | Zoom Video Communications | H.261 | H.263| H.264 | H.323 | DHCP | DNS | FTP | HTTP | IP | ISDN | LAN | LDAP | POP | PPP | SIP | SSH TCP | TELNET | UDP | VLAN | VPN | WAN |
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Professional Experience
Hachette Book Group New York, New York
Unified Communication Specialist (Consultant) 08/16-Present
§ Ability to anticipate the needs of the department leads and their administrators.
§ Ability to clearly and Proficient document processes ideally for Apple IOS, MAC OS X, Windows 7 - 10 clients.
§ Ability to handle high pressure situations, troubleshooting issues as needed.
§ Advanced knowledge of Unified Communications infrastructures and networks.
§ Associated users to presence server, Create (SNR) (CSF) (User) profiles within Call manager 10.5.
§ Delivered solutions for standard and customized AV rooms huddle rooms, conference rooms, and auditoriums
§ Delegated and worked close with external vendors (Atrion, Cisco TAC and Tritech).
§ Effectively managed projects, meeting the desired time frame set forth by the business.
§ Label conference rooms and telepresence units in both MS Exchange / MS 365.
§ Provide engineering support to UC Technologies such as (Appspace, CUCM 10.5, Instant Messaging, IP Phones 8931, 8945, 8845, 8851, Jabber, Presence Spark, Telepresence MX300-MX800, TMS, TMSXE, unity connection VCS, VCSE, WebEx Productivity tools, WebEx CMR).
§ Maintenance and troubleshoot of all Unified Communication technology.
§ Managed special programs and projects as they were assigned.
§ Managed video bridging Services (Arkadin, Bluejeans).
§ Mentor other engineers and provide escalation support to the support team.
§ Point person for integration and implementation of new AV related hardware, patches, resources and software.
§ Prioritized, reviewed and scheduled all Unified Communication change request.
§ Provided Unified Communication logistics for future buildouts in Various locations.
§ Respond and investigate emergency notifications using Informacast a Singlewire software.
§ Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
§ Supported mobile devices, laptop, tablets and smartphones.
§ Tracked system updates and version changes related to unified communications and content management systems.
§ Video conferencing and AV system design.
§ Work closely with other departments such as (Facilities, IT, Security).
§ Coordinate IP telephony telepresence Adds, Changes and Moves.
Atlas air Worldwide § Purchase, New York
Network Operations Specialist (Consultant) 10/15-8/16
§ Configured and deployed network routers and switchers (2965, 3750, 3850 and 4705).
§ Communicated project developments to leadership during weekly CAB meeting.
§ Design buildout out proof of concept conference rooms and Emergency Response Center.
§ Developed Scope of work as needed as per request.
§ Introduced innovative technology into the business current infrastructure such as (AMX Vision 2, Cisco DX80, SX10/20/80 MX300/G2, Cisco Jabber, Cisco WebEx CRM, SMART KAPP IQ, Teqavit 710ENT, Revolabs FLX 2).
§ Liaison between various IT departments (Architecture, Desktop Support, Helpdesk, Securities and External vendors).
§ Managed the UCCX environment for Atlas Air (Helpdesk, Global Command Center).
§ Network Ops 24/7 rotation supporting clients in all regions of the world.
§ Provided day to day technical directives to Atlas Air MSP’s (Alliance, AMX Hartman, Universal E-business solutions).
§ Provided Operations support to AtlarAir support staff and users globally.
§ Provide Solutions to enhance the Network, VOIP and Collaboration performance, layout and stability.
§ Responsible for the installation, maintenance, monitoring, patching and updating of all devices.
§ Supported the AV/IT infrastructure of Atlas HQ and remote locations globally (AV, Digital Signage, LAN, VOIP, Wireless).
§ Project implementation and technical support of UC related technologies which includes but not limited to, (Call Manager, Cisco Unity Connection, Cisco IM & Presence, Jabber, Single-wire, Cisco Contact Center Express, WebEx, Cisco Emergency Responder (E-911), TelePresence, etc.
§ Upgrade current Cisco IP Phones units from (7965 / 8945) to (8845 / 8851 / 8865)
§ Occasional international travel.
Oklahoma Heart Hospital § Oklahoma City, OK – New York, NY
Project Manager / Remote Systems Engineer (Consultant) 08/14-10/15
§ Collaborated with Infrastructure team to verify requirements.
§ Conducted discovery surveys and documented existing video and network infrastructure implementations.
§ Designed and implement change request, downtime, migration, schedules.
§ Developed templates to apply QoS to network devices that require preferential delivery service for varies applications.
§ Examined design plan and initiate additional software and hardware installations as needed.
§ Formulated Unified Communications solutions.
§ Identified and validate optimal quality of service settings for appropriate video and audio quality.
§ Investigated video jitters, bandwidth latency and network reliability).
§ Implemented deployment methodologies to ascertain that the project will be delivered within desired time frame.
§ Improved usability, security, and quality of service with to the Unified Communications environment.
§ Integrated the Cisco VCS/VCSE to existing VMware ESXi cluster in the demilitarized zone (DMZ) for inbound and outbound.
§ Keenly evaluate major telepresence network and components.
§ Manage supply chain for Unified communication hardware and software as needed.
§ Monitor Unified Communication hardware, network devices, OS, virtual appliances and software.
§ Provide network infrastructure support for routing, switching, firewall and QoS.
§ Offer suggestions on additional equipment purchases and configuration changes.
§ Schedule change request, mitigate downtime.
Brookfield Asset Management § New York, NY
Audio/Video (AV) Conferencing Engineer / Project Manager 02/13–08/14
§ Ensured a timely and accurate resolution in accordance with established service level agreements.
§ Collaborated with numerous technical departments and third-party vendors to oversee conference room build outs.
§ Conceptualized, planned, executed, tracked, oversaw, and closed numerous IT project through extensive traveling.
§ Create user accounts within AD, MAN, MDM, BES, EXCHANGE, GOOD 7.x SERVER, LYNC Server, Office365, RSA.
§ Delegated responsibilities to both internal and external support staff.
§ Designed Conference rooms, floor plans, elevations, sectionals, writing specifications, system and control diagrams.
§ Formulated and implement conference room technology guidelines as a basis for future enterprise-wide build outs.
§ Managed the incident queue ensuring that tickets are created, assigned, updated, and closed properly.
§ Integrated Unified Communications components associated Telepresence end points.
§ Improved the collaboration experience by introducing SMART Room Systems with Microsoft Lync integration.
§ Liaised between the business and numerous vendors, including Control Group, Crestron, Peperdash, Polycom and VCA.
§ Maintained accurate records of licenses, firmware, software, manufacturer and vendor related cost.
§ Managed conference center control, Creston (Fusion, Digital Media Pro Series Platforms), Digital Audio/Video Standards.
§ Provided leadership and Stakeholder with strategic AV/VTC roadmap.
§ Managed corporate content distribution.
§ Supported various Unified communications hardware and software.
§ Oversaw the installation of Bi Amps, Codecs, LED monitors, Projectors, Video Walls and Wireless presentation systems.
§ Oversaw the global deployment of AV/VTC hardware inventory control for all AV/VTC hardware and software.
Societe Generale § New York, NY
Audio Video Engineer / Project Manager (Consultant) 06/13-01/14
§ Evaluate, built, assembled, and verified technical functionality while delivering software components.
§ Facilitate training on the usage and design of newly built conference rooms, digital signage, public displays and video walls.
§ Identify technical architecture of collaborative systems and ascertained logical evolution of technical components.
§ Schedule, estimated workloads in accordance with the standards and needs of the business.
§ Oversaw the design, planning, and implementation of deliverables as specified by the requirements.
§ Maintained update, schedule quality, safety, and performance criteria required.
LBrands § Columbus, OH – New York, NY
Associate Systems Engineer 8/11-2/13
§ Created training documentation for current and future technology.
§ Examined hardware and software performance issues to identify and isolate troubled areas.
§ Executive support to the business leaders ranging from AVP’s, EVP’s, SVP’s to the chairman and CEO Les Wexner.
§ Managed the implementation of business solutions.
§ Managed diverse administrative duties, such as scheduling, billing, budgeting of external vendors.
§ Maintained active collaborative communication with leadership and stakeholders.
§ Liaised between varies IT departments such as design, external vendors, facilities, Helpdesk and networking.
§ Technically support units to mitigate risks and resolve issues within the terms of the SLA.
§ Render expert oversight to onsite and offsite events.
§ Facilitated AV requirement for financial briefings, training, sales rallies and the 2012 Victoria Secret fashion show.
§ oversaw board meeting on a domestic and international to ensure the highest level of service and support.
§ Maintained positive working relationships with various vendors, such as Broadway Electric, ePlus, Live Technologies, Movero, OneVision, Radiant, and Tritech.
§ Supported various video conferencing platforms Jabber, LifeSize, Lync, Polycom, Scopia, Tandberg, Vidyo, and WebEx.
§ Managed lifecycle project of iPad, iPhone, Laptop, Mac, printers, scanners, smartphones, tablets, PC’s.
§ Mobile device management systems such as Airwatch, Good Technology, Mobile Iron, and iPhone Configuration Utility
Bloomberg LP § New York, NY
Audio Video / Video Conferencing Specialist 01/10-8/11
§ Conduct routine maintenance of conference rooms, multipurpose rooms and public displays.
§ Created formal guidelines, policies and procedures to ensure smooth and error-free operations.
§ Designed, engineer and deploy appropriate network solutions to meet our business requirements.
§ Designed & implemented visualizations analytics, narrative, data exploration, editorial for situation awareness training.
§ Drive relevant, strategic solutions in a highly scalable environment.
§ Engage vendors to drive feature enhancements that are necessary to meet business needs.
§ Formulated & executed a global program which included best practices regarding technology evaluation and deployment.
§ Identify technology gaps and develop and implement appropriate solutions collaboratively.
§ Managed content sharing using collaborative platforms as social media, mobile applications and video conferencing.
§ Managed collaborative products that would benefit both the business and its customers.
§ Managed hardware and software inventory distribution.
§ Managed the development of future unified communication projects.
§ Partner with network operation groups to provide technical assistance and guidance.
§ Primary technical resource responsible for supporting and troubleshooting Unified Communication technology.
§ Provided exceptional support to Bloomberg mobile and web-based applications.
§ Oversaw deployments for single and multiple codec, session management, transcoding, gateway technologies.
§ Supported mobile device management (MDM) system on Android, Blackberry, iPhone, and iPad.
§ Supported AV/VTC equipment such as digital signage, conference room technology, public displays, and video walls. Supported various events such as Executive meetings board, product demo, stockholder and town hall meetings.
§ Tracked unauthorized data port usage.
§ Utilized DaVinci graphic control screen software for individual control management, superior scaling and customization.
Focus Vision § Stamford, CT
Help Desk Technician | Video Conferencing Specialist (Consultant) 06/10-12/10
§ Client facing via email, phone and in person.
§ Configure, test and support post-production of live video streaming.
§ Expertise in video technologies (bit-rates, codecs, containers, encoding, multicasting, streaming, and re-encoding.
§ Familiar with varies video editing and data capture tools.
§ Supported qualitative market researchers and associates in documenting long term, searchable, and online archives
§ Troubleshoot archiving, connectivity, hardware, marking, podcasting, and software issues.
§ Support over 250+ video conferences to more than 450 end users worldwide.
HSBC § New York, NY
Distributed Support Systems Technician (Consultant) 12/09-04/10
§ Oversaw the deployment, installation, repair, and upgrade of all IP phones system and services.
§ Regulated the process of updating engineering drawings.
§ Administered all aspects of preventive maintenance to validate system integrity and reliability.
§ Pioneered the consolidation of more than 600 employees, office essentials, and systems.
§ Rendered essential assistance for trade floor system migrations, roll outs, and upgrades.
WPP Group § New York, NY
Senior IT Support Analyst 07/09–01/10
§ Coordinated with support operations partners, as well as Hardware and Software Engineering Team to define new operational strategies and integrate new technology to improve operational efficiency and productivity.
§ Took charge of installing, configuring, and supporting Avaya and Octel phone systems, as well as connecting hardware to internal and external networks such as desktops, iPads, iPhones, laptops, printers, tablets, and VTC units.
§ Oversaw technical functions across multiple office locations, including activation, configuration, installation, maintenance, support, and upgrades for all desktop, mobile, and video conferencing systems.
§ Provided guidance to new team members in ensuring seamless connection of desktop and personal devices with various systems, as well as in delivering hardware and software support.
§ Keenly supervised numerous AV, IT, and VTC project from conceptualization to finalization while focusing on design, deployment, and implementation of domestic and international projects.
§ Delivered onsite, offsite, and remote technical support for the merging of WPP companies such as Burson & Marsteller, Maxus, and Mindshare, including software, hardware, and network device troubleshooting.
The Princeton Review § Framingham, MA – New York, NY
MAC Support Specialist (Consultant) 02/09-11/09
§ Assumed full responsibility in acknowledging, troubleshooting, and resolving assigned tickets.
§ Ensured accurate documentation of the status and daily progress of the entire Mac overhaul.
§ Handled all proper escalation of issues not covered by departmental SLA to the appropriate areas.
§ Arranged and facilitated virtual classroom training with the use of Go to meeting, Movi, Polycom, Tandberg and WebEx.
US Trust § New York, NY
Global Media Video Conferencing Support Specialist 09/07-07/09
§ Examined and validated reported AV/VTC issues to verify the need for support technician dispatch
§ Served as the department representative for cross-functional meetings on current and future projects; offered new technology recommendations to maintain market competitive edge
§ Installed, repaired, configured, supported, and upgraded Blackberry mobile devices, desktops, laptops, printers and servers
§ Initiated building restacks, as well as personnel, system, and equipment transfer to new or preexisting locations
§ Directed conference room projects including newly built integrated conference room and equipment roll outs
§ Managed routine inspection and maintenance schedules, upgrades, and equipment replacements for all hardware related components
Columbia University § New York, NY
Conference Room Supervisor (Consultant) 05/08-08/08
§ Generated detailed inventory calendar of conference room usage, events, and requested equipment monthly
§ Held full accountability in implementing all aspects of Polycom and Tandberg video conferencing
§ Secured the accuracy of account for all conference room systems and equipment checked in and out of Systems Management Server (SMS)
§ Presided over the arrangement of schedules for conference rooms, events, departmental meetings, and video conferencing request
§ Offered expert direction for team members in handing the installation, roll out, setup, and transportation of conference room systems and equipment
NY1 News § New York, NY
Engineering Technician 11/06-09/07
§ Took part in the development and construction of newly built production and broadcast stations, including set up of hardware, infrastructure components, software, and workstations throughout the news station
§ Coordinated with third-party vendors to resolve equipment-related issues, including billing, repair, equipment replacements, and supplies
§ Managed the activation, procurement, exchange, and upgrades of all mobile computing and wireless technology devices
§ Received, shipped, and packaged field equipment needing repair, service, and upgrades
§ Coordinated with technical groups to deploy, support, and upgrade applications, workstations, and relevant LAN equipment
§ Administer, configure, install, and upgrade Mac / Win OS Windows Servers 2003
§ Support of various equipment including desktop and laptops (PCs and MACs), printers (network and local), smartphones and tablets, and video conferencing equipment
§ Perform daily system monitoring for optimum integrity and availability of all systems resources and key processes
§ First level network support including physical connectivity and troubleshooting of TCP/IP, DHCP, and DNS
New York University § New York, NY
Media Services | Project Manager | Video Conferencing Specialist | Audio/Video Technician 09/99-08/06
§ Guided and supported students and faculty in determining and resolving technical issues impacting the ability to teach and learn; initiated consultative checks for auditoriums, classrooms, and conference room pre-installations
§ Facilitated technical support training for high-profile clients and non-technical staff
§ Rendered expert oversight to a team of seven internal and external vendor media services support staff to manage repairs and replacement of malfunctioning equipment
§ Managed and delivered Internet, intranet, networking, and telephony connectivity across the university
§ Configured and established multimedia technology in all classrooms, conference rooms, meeting rooms, and clinics; conducted routine repair, maintenance, troubleshooting, testing, and upgrade for all equipment in accordance with departmental SLA
Education and Credentials
Bachelor of Arts in Information Systems Technology, In Progress
Capella University, Online
Certified Technology Specialist (CTS)|Project Management Professional (PMI)