Candidates About

 

John Schieda

 

PROFESSIONAL SUMMARY:

Solutions-focused, team oriented Messaging Professional with over 20 years broad-based experience and hands-on skill in the architecture, administration, development, and accomplished project management.  I have been successful in the implementation of highly effective operations and the cost-effective management of innovative customer and technical support strategies.  Proven ability to successfully analyze an organization's critical support requirements, identify deficiencies and potential opportunities, and develop innovative solutions for increasing reliability and improving productivity.  A broad understanding of computer hardware and software including development, installation, configuration, management, troubleshooting, and support.

 

 

TECHNICAL QUALIFICATIONS:

 

Software:           

 

Lotus Notes R3/R4/R5/R6/R7/R8.5 (LotusScript, Function Formulas, ODBC/DCR), Domino Designer, Domino Administrator, Lotus Workflow, LEI, DECS, Blackberry Domino Server, Blackberry Enterprise Server, Sametime, Quickr/Quickplace, Notrix, SQL, Visual Basic, Microsoft Office, Windows NT/2000/XP/2003/Vista, Ironport, IronMail, Tivoli Directory Integrator, Tivoli LDAP, Good for Enterprise, Exchange Administration 2013 & 2016 (Onsite, Hybrid, Office 365), Outlook, Cisco, Ironport AntiSpam, Powershell, BinaryTree Coexistence, Axs-One, ServiceNow

 

Microsoft Office 365 MCSA

Microsoft Productivity (Exchange 2016): MSCE

 

PROFESSIONAL EXPERIENCE:

 

Artech Info

Office 365 Engineer (April 2017 - Present)

·       100,000 User migration from Exchange 2010 to Office 365

·       Support for current hybrid environment during migration.

·       Office365 help desk training

·       Office365 tier 3 support

·       Scripted installation packages for Core Office365 applications, Visio 2016 and Onedrive NGSC deployed via SCCM

 

CDI                                                                                                                                         (June 2014 to March 2017)

Messaging Administrator            

·         Lotus Notes Administration

·         Exchange 2013/Office 365 Administration/Hybrid configuration

o      Use of Exchange and Office admin center

o      Mange Users, Contacts and Dynamic groups

o      Archive mailbox and mail retention

o      Autodiscover for client configuration auto setup

o      Configure Azure AD connect

·         Support Good for Enterprise

·         Domino 8.5.3 running on Solaris and Window2008 Server supporting approximately 17000 users.

·         AXS-ONE Administration

·         Sametime Administration

·         Domino Application Development automation of administrative task

·         ServiceNow Development/Administration

·         Right Fax Administration

·         Automations of task with combination of LotusScript and Powershell

 

KeyBank                                                                                                                                                              (January 2009 to April 2014)

Messaging and Collaboration Systems Architect               

·         Lotus Notes Administration

o      8.5.4 Domino Servers

o      Replicated across geographic data centers

o      iNotes sso via Tivoli Access Manager

·         Exchange 2013 Administration

o      DAG environment across geographic datacenter

o      Powershell ISE script creation

o      LAG server

o      Automated and manual group management

o      Good and Blackberry integration.

o      Office 365 dev and test environment

·         Managed upgrade of 17000 users from Lotus Notes 6.5 to Lotus Notes 8.5

·         Developed Lotus Notes applications for automation of task, user self service and department specific needs.

·         Supported OSX

·         P2V migration for all Domino application servers as hardware neared end of service.

·         Created installation packages and accompanying vbs scripts for HP’s Radia tool to upgrade and manage Lotus Notes with integrated reporting and notifications.

·         Created installation packages via Flexera for SCCM to manage Lotus Notes on Windows 7 for deployment.

·         Worked with Microsoft to create custom Outlook 2010 configuration.

·         Deployed Good for Enterprise to securely deliver corporate data on non-corporate iOS and Android devices.

·         Domino application development

·         Troubleshoot and fix agents, views, script libraries for Domino Applications developed and deployed in environment.

·         Part of the migration of KeyBank’s mail system from Lotus Notes/Domino to Outlook/Exchange

·         Exchange Administration.

·         Cisco Jabber deployment

·         Implemented Lotus Sametime Unyte Meeting (IBM SmartCloud Meetings) as corporate meeting solution for internal and externally hosted meeting.  Has since been replaced by WebEx.

·         Managed disaster recovery test and remediation for Enterprise Messaging and Mobility for the five years there.

 

MedQuist                                                                                                                                                            (June 2004 to October 2008)

Messaging and Collaboration Team Lead              

·         Messaging and Collaboration

·         Lotus Domino Administration

·         Lotus Notes Development

·         Level 3 Lotus Notes Support

·         Project Management/Project Planning

·         Migrate platform to VMware infrastructure

·         Domino Infrastructure Architect

·         Created policies mail policy working with guidelines of corporate legal department and governmental regulations.

·         Upgrade Domino and Lotus Notes environment from versions 6.5 to 7 and from version 7 to 8.

·         Integrated Domino environment with Websphere Portal and Application server.

·         Trained Corporate Call Center to do level one support for Lotus Notes, Webshpere, Tivoli LDAP, Sametime and QuickPlace/Quickr

·         Support for mobile devices using, Blackberry Enterprise Server, Nokia’s Intellisync Mobile Suite, Domino 8.0.2 ultra-lite DWA functionality.

·         Supported all corporate Mac and iPhone users.

·         Integrated Domino with SAP via Lotus/SAP connector and Lotus domino MTA for SAP (1.7)

·         Implemented RightFax as replacement to Legacy System

·         Served as the technical architect. Analyzing business processes and writing requirement documents for messaging and collaborative solutions including implementations of BlackBerry, Websphere Portal, Unified Messaging, Sametime, Quickplace, Tivoli Directory Integrator, Tivoli’s Access and Identity Manager, and RightFax.

·         Integrated Lotus Notes Mail and Calendar with telecommunications Conference Bridge.

·         Team member involved with planning and move to new corporate datacenter.

·         Responsible for hardware and network at local Cleveland office/datacenter.

 

CONSULTANT                                                                                                                                                    (1999-2004)

 

Avery Dennison via Sapphire Technologies                                                                                          (November 2002 to June 2004)

Lotus Notes Administrator

·         IronMail Administrator

·         Level 2 Lotus Notes Support

·         Lotus Notes Development

·         Collaborated with Legal to create a corporate mail and Sherpa’s Mail Attender to enforce policy.

·         Help plan and implement upgrade of 147 Domino servers from R5 to 6.5.x and 17,000 client installs from R5 to 6.5.x using ADT.

 

 

Columbus Public Schools via Quick Solutions                                                                                        (April 2002 to October 2002)

Back Up Administrator

·         R5 client development: Using standard formula language and Lotus script

·         R5 web development: Use java script to add functionality and Macromedia Fireworks to create graphics.

·         Developed a departmental time off tracking application and a software licenses tracking applications

·         Development of database to produce and route school educational plans and reports for state and federal requirements.  Application was used exclusively on web by teachers from home and school to create educational plans.

·         Sever upgrades to 5.08

·         Client upgrades at school to R5 (5.08) client

 

Modis IT                                                                                                                                                                               (1999 – 2001)

Avery Dennison                                                                                                                                                               

Lotus Notes Administrator          

·         Performed client and server administration

·         Provided support to site Lotus Notes administrators

·         Created template repository to store current and prior versions of databases to control development and testing.

·         Enhanced existing “Avery Blanket PO” database to notify a designated manager of expiring leases 90-60-30-0 days prior to lease expiration.  Also added an extra layer or work flow to allow manager to designate an administrator to perform functions in the renewal processes for a finite period of time and dollar amount.

·         Developed and invoice exception database that allow PeopleSoft data retrieved using Notrix to be displayed in a notes form and routed for correction. 

·         Developed a web enabled Law Department homepage in R5.

 

Chicago Title

·         Performed Oracle Form development for green screens terminal

·         Developed web available reports using Oracle reporting tool.

·         Wrote Oracle PL/SQL functions and procedures for database used by green screen applications, web applications and Data Cap applications.

·         Installed and configured Gammalink fax modems and Rightfax on one of the NT servers.

·         Installed and configured SCSI Fujitsu feed scanners on two NT workstations.

·         Installed and configured Digi boards on Sun box.

·         Installed and configured Datacap Taskmaster 2000 and Paperkey Board.

·         Wrote customization for Datacap Taskmaster 2000 using C.  These modification included script to export recognized form data to Oracle database.

·         Trained end users and administrators in the use of the Data Cap applications.

 

Parker Hannifin

·         Developed browser application using both R5 and prior versions of Lotus Notes

·         Developed client applications that interacted with CICS mainframe using MQ series.  MQ-series interacted with applications through use of both scheduled and event driven Lotus script agents.

·         All development rich in use of Lotus Script used Java script on web application where Lotus Script would not function.

·         Documented, tested and performed upgrades of 4.xx databases to R5.

 

The Sherwin-Williams Co.                                                                                                                                             (1996 – 1999)

Clarify Administrator

·         Part of team that selected Clarify as front office customer service problem tracking software that was customizable to fit customers specific business needs

·         Served as system administrator for Clarify rollout in three rollouts.

·         Responsible for training of all departmental/division administrators.

·         Developed all marketing and departmental productivity reports in Actuate or Access.

·         Creation of Business rules

·         Responsible for “Gold” database and metadata.

 

Clarify Program Analyst

·         Customize Clarify client for three different business units (Consumer Brands Operational/Technical Customer Service, Automotive Customer Service, and Corporate Help Desk).  Clarify client is modified by a using propriety tools and code with a modified version of Visual Basic call Clear Basic.

·         Preformed system upgrades of applying patches and dot releases and upgrading to new version of software.  Dot release and upgrades were very intensive in documentation and testing before being applied to production.

 

Associate Program Analyst

·         Developed Lotus Notes application to enroll contractors in a Ralph Lauren Paints certified training program.  Database had a client side for call-ins to customer service and a self serve web interface.

·         Developed Lotus Notes Application to process refunds in the customer service department.   Application interacted with accounting to generated refund checks after being routed for approval.

·         Developed training documentation and performed one-on-one training will of end users.

·         Developed a Survey database that worked in conjunction with refunds database.  Data was used by marketing and in customer service department as part of reviews and incentive program.

 

Customer Service Systems Analyst

·         Provided marketing departments with customer and product data and reports.

·         Created quarterly executive damage, shipping, refund and satisfaction reports from collected customer and consumer data and data from sales system.

·         Tracked departmental productivity for employee evaluations and bonuses.

·         Department liaison for Marketing and Product Testing and Development departments.

·         Report development for marketing and product lab.

·         Reports were created in Access, Business Object and/or Excel

 

Administrative Assistant

·         Trained new user in use of all departmental software

·         Provided all departmental productivity reports

 

EDUCATION:

 

Ohio State University, Columbus, Ohio                                                                                                                                  (1988 - 1990)

Cleveland State University, Ohio                                                                                                                                               (1994 – 1998)

 

Working toward Bachelor Degree