Candidates About

Patrick McCoy, MBA      

OBJECTIVE

I’m a highly motivated well-diverse team player seeking a career opportunity where my experience and education skills can be utilized in a growth-oriented environment.

PROFESSIONAL EXPERIENCE:

United Airlines

Opération Superviser                                                   October-2014-Present

• Focus on leading and developing the skills of front-line co-workers with the goal of delivering consistent and excellent customer service and delivering a quality product in accordance with Company guidelines
• Ensure consistency on operational, service and product delivery
• Lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
• Develop, oversee and support standard work training and continuous improvement processes of a team or zone
• Focus on performance issues with the goal of changing co-worker behavior
• Set expectations with front-line co-workers and gain their commitment to act in accordance with Company guidelines and union agreements
• Serve as subject matter expert on safety, service and procedures
• Conduct trend analyses, review key metrics and take actions to address items not on track - lead performance dialogues with front-line co-workers to review metrics, performance boards and issues boards
• Set expectations with co-workers with regard to performance standards including consistent and outstanding delivery of service and product
• Provide front-line co-workers with regular coaching, feedback and recognition, as appropriate
• Conduct "routine" investigations, as appropriate, into performance, safety (damages and injuries), complaints and other work issues
• Partner with vendor supervisor staff to define and address performance impacting shared goals and service delivery to United's customers
• Participate in peer, safety and accident review board
• Improved union relations- working within contractual language

Gategourmet

Transportation Safety and Compliance Manager       March 2013-October 2014

•         Compliance with U.S Department of Transportation (FMCSA) and local safety regulations by studying existing and new legislation; anticipating future legislation; interpreting standards; enforcing adherence to regulations; advising management on needed actions

•         Attends and/or facilitate unit safety meetings

•         At times supports environmental efforts and program as managed by Corporate and Regional EHS teams

•      Monitor and assist in the development of key performance indicators (KPIs)

•         Manage total quality-maintenance program, including operative supportive functions.

•         Manage the staffing requirements and vehicle routings to ensure maximum performance

•         Lead incident investigations to ensure root cause analysis and that proper corrective actions are implemented to prevent future incidents

•         Provide resolution with escalated customer issues in a prompt and professional manner

•         Educate, guide and promotes safe work performance by developing safety systems, policies, and procedures; developing safety campaigns, communications, and recognitions; training managers and employees

•         Identify and anticipate safety and health concerns and hazards by surveying environmental, operational, and occupational conditions; rendering opinions on new equipment and procedures; investigating violations; recommending preventive programs

•         Investigate and provide company response to all OSHA complaints/inquires. Ensure appropriate corrective actions are implemented in timely manner

Toyota Logistics Services Inc., Newark, NJ                 March 2006-April 2009

 Electronic Technician

•         Installed automotive apparatus, satellite radios, navigation systems, exterior and interior lights, remote starters and alarm systems

•         Trained new employees in installations and quality assurance goals

•         Measured and calibrated tools and instrumentation equipment

•         100% Quality Assurance: Audited all vehicles installations to ensure proper installation and documentation while adhering to quality and safety guidelines

•         Performed all work with equipment in safe manner adhering to all designated safety and quality procedures and guidelines

 US Airways, Queens, New York                                             June 1984-March 2006   

 Operation Manager

•         Recommended, implemented and enforced safety procedures set forth by US Airways, FAA and Port Authority of New York and New Jersey                 

•         Organized and documented training programs for operation personnel.

•         Coordinator for movement of aircraft and ground equipment for irregular operation needs

•         Delivered and maintained high level of customer service objectives set by company

•         Managed a supervisory team and complement of front line employees to meet department and corporate goals

•         Supervised the activities of the employees; reviews and evaluates operating personnel assignments within the respective shift/unit to ensure adherence to schedules and operation needs

•         Trained in hazardous materials response and emergency evacuation training

EDUCATION: 

Master of Business Administration-Project Management

Devry University

Dean’s list

Bachelor of Science in Technical Management

DeVry University                                  

Summa Cum Laude, Dean’s list

Skills: Proficient in Microsoft Office Suite, Outlook Suite and Lotus Notes.

Training: Member of Committees for safety, Kaizen and Emergency Response Teams, Continuous improvement and 5S.

Membership: Sigma Beta Delta-International Honor Society, New Jersey MBA Association and Phi Beta Sigma Fraternity Inc.

Certification: OSHA Safety and Health and Certified Cardiopulmonary Resuscitation.