Qualifications:

§   Over 20 years of providing customer service and client support

§   Excellent knowledge of Microsoft products including Word, Excel and Access

§   Proficient in Windows 7, Web browsers and e-mail programs

§   SAP knowledge including ERP (R3) and ECC, Portals and security

§   Knowledgeable in Active Directory and MS Exchange

§   Familiarity with Enterprise Server Solutions including Windows and Unix

§   Database knowledge of SQL Server, Oracle and Paradox

§   Experienced in the utilization of corporate VPN solutions for remote client support

§   Experienced with VMware Virtual Machines

§   Advanced conflict resolution and problem solving abilities

§   Capable of handling a multitude of details/projects at one time

§   Solid written and verbal communication skills

§   Self-motivated, enthusiastic, and articulate

Certifications:

§   CompTIA A+

§   CompTIA Network+

§   Microsoft Certified Technology Specialist Windows Vista, Configuration

§   NASD Series 7, 66 and State Accident & Health, Life Insurance License

Experience:

Operations Analyst  

4/12-Present         VCPI                                                                       Milwaukee, WI

§   Provide account maintenance and setup for all clients of VCPI.

§   Account configuration and trouble shooting in Active Directory and Exchange 2007 and 2010.

§   Provision and update accounts in various applications used by our clients including American Health Tech, DSSI, Rehab Optima, Xmedius and other client specific applications.

§   Assist with Symantec NetBackup including tape restores and management

§   Work with Service Desk to resolve client related issues.

SAP Analyst Support Specialist          

11/09-4/12            Experis/CNH                                                           Racine, WI

§   Provided Level 1 SAP support in person, via email, and by phone on all organization supported SAP applications.

§   Resolved technical issues with Accenture consultants involving Purchase to Pay, Revenue Cycle, Warranty and Performance Management Enterprise.

§   Logged and tracked calls using EZService ticket system, and maintained historical records and related problem documentation.

IT Consultant               

4/09-10/09              TEK Systems/Kohl’s Inc.                                       Milwaukee, WI

§   Provided remote support for onsite technicians across the country taking down IBM servers and replacing them with HP virtualized machine servers.

§   Performed quality assurance checks on servers to guarantee proper configuration of programs, settings and communication.

§   Resolved installation and post-installation issues.

§   Prepared daily reports of migration status and coordinate required follow-up tasks.

SAP Basis Consultant            

5/07-7/08               Symmetry Corporation                                            Milwaukee, WI

§   Performed daily administration and maintenance through monitoring of customer SAP systems including ERP (R3) administration and Portals.

§   Provided client support for their SAP systems via phone and e-mail.

§   Managed SAP databases on Oracle and Microsoft SQL Server.

§   Monitor Windows servers for system performance and maintain SAP systems.

§   Diagnosed SAP systems and provided recommendations and guidance for optimization of clients’ SAP landscape.

§   Administered Windows printers.

§   Created new users and administer roles for SAP security.

§   Applied support packs and service tools for clients.

§   Installed Master Data Management and XI for large customer.

§   Maintained virtual machines for different client configurations.

§   Monitored SAP performance and make parameter adjustments as necessary.

§   Provided SAPGUI desktop support.

Retirement Plan Specialist   

8/06-5/07               Emjay  Retirement Services                                  Glendale, WI

§   Answered incoming phone inquiries regarding retirement plans from participants, employees, and third party plan specialists.

§   Addressed questions related to investments in accordance with all NASD/SEC guidelines.

§   Assisted participants through the navigation of the automated voice response system and Web site when executing financial transactions or applying for loans.

§   Educated participants regarding contributions, withdrawals and IRS tax codes.

Financial Advisor      

5/03-7/06               AXA-Advisors                                                        Milwaukee, WI

§   Educated clients and helped them select 403(b), life insurance, mutual funds, annuities and college savings plans.

§   Conducted financial needs analysis and recommended appropriate products to meet customer needs.

§   Worked with schools and non-profit organizations to design their individual retirement plans.

§   Conducted educational workshops to help individuals with investing goals.

Microsoft Exchange Migration Specialist       

2002                        Quarles and Brady                                                 Milwaukee, WI

§   Worked with migration team to convert 450 users to Exchange.

§   Organized documentation for migration from GroupWise to Exchange.

§   Created Active Directory accounts for new exchange environment.

§   Migrated 10 accounts per night.

§   Installed Microsoft Outlook on client personal computers.

Event Manager/Event Processor

9/96–4/03                United States Bowling Congress                          Greendale, WI

§   Managed on-site daily operations.

§   Provided customer service to over 50,000 tournament participants.

§   Managed 8 tournament staff members.

§   Developed and executed business and action plans.

§   Created operations manuals, event schedules, time lines, budgets and critical path plans.

§   Assisted in taking phone reservations from over 50,000 participants.

§   Registered participants including data entry, scheduling, and entry fee      processing.

§   Traveled on-site to tournament and processed registrations and tournament results on tournament software.

Education:

§   University of Nebraska-Lincoln                                      Lincoln, NE

§   Bachelor of Arts, Business Administration

References:

§   Available Upon Request