Candidates About

 

Bryan K.R. Dixon

 

 

PROFESSIONAL EXPERIENCE

 

 

Fort McMurray International Airport Authority – July 2014 - Present

Operations Manager – YMM – Fort McMurray, Alberta Canada

 

·         Directed responsible work groups on the day to day Airside, Groundside, ATC, ARFF, Terminal Operations at the airport while on duty.

·         The role ensures that facilities and support systems are appropriately maintained and functioning properly to avoid any interruption to our Internal Airfield Customers and Air Carrier users.  To insure proper communication of any outages or potential delays are disbursed to all airport vendors and required operational groups in a prompt and efficient manner

·         Manages and oversees that work is being conducted in an efficient and safe manner that is in compliance with applicable governmental regulations and coincides with the airports internal policies and procedures.

·         Prepare for and respond to all airfield and terminal emergencies

·         Coordinating with Airfield Maintenance to conduct various Safety inspections, monitoring conditions due to weather and insuring that proper airfield signs, markings and lighting meets all requirements.  Utilizing TP312 as a resource.

·         Conduct standard safety and security inspections to ensure the operational efficiency and safety of the airport is maintained, in turn communicating with Airport Management with suggested requirements for all deficiencies found.

·         Monitor and work with Airfield operations as it relates to weather related conditions and to make judgments on airport restrictions

·         Coaching and developing various staff groups in order to align with the airports KSD goals and insuring prompt and effective delivery of customer service initiatives and facility services.

·         Preparing a variety of Airport Operational Advisories and Notifications ( Notice to Airmen:  NOTAMS)

·         Maintaining an accurate and complete Airport Incident Reporting system and Operational Log for all areas.

·         Knowledge of Transport Canada Rules and Regulations and Emergency Response Plan

·         Exemplify and motivate an enthusiastic, resourceful and cooperative team environment

·         Initial Airport Evacuation Team representative during fires of Fort McMurray in 2016 working with various Federal, Provincial, and Municipality Emergency Responders as well as Senior Airport Management personnel

 

Executive Flight Center FBO – Feb 2013 – July 2014

Managing Director – YMM Base – Fort McMurray, Alberta Canada

 

·         Directed, Identified and initiated a foundation for Station expansion and pending growth within the YMM Community.

·         Established and Leveraged individual departments to better manage the business with a goal to improve efficiencies to enhance the operation.   Insure optimal customer service and in turn achieve maximum revenue to services delivered.

·         Managed and created efficiencies within a commercial aircraft operation alongside a restricted FBO apron.  Managed these changes in a safe and effective manner for the security and safety of all aircraft, passenger, and employee’s utilizing the respective functional area of the apron assigned.

·         Seek and secure other opportunities within the region,  align and partner with the Airport Authorities vision

·         Renovated the administrative department to better place controls under and administer the invoice/billing process on the ground handling / fuel / hanger / property rental space pieces of the business

·         Prepare the station budget.

·         Grew the business and the base from 22 employees to 65 employees over 15 months to improve the station commitment to the community and to the area oil companies that required improved service.  Implemented a strategic organizational structure to better position ourselves to maintain, manage and secure future contract opportunities.

·         Increased the bottom line and provided a station profitability report that was 827% over the previous year.  These were achieved through additional contracts, improved services, improvements on the billing cycles and capturing revenues that had not been tapped previous.  In addition there were some creative added value services that were implemented to capture and provide additional revenues

·         Implemented a GSE program improving equipment quality, reducing equipment down time and reducing outsourcing requirements.   Initiated a GSE cost cutting program resulting in a self-sufficient GSE operation utilizing resources and manpower already in house.

·         Expanded the Ground Fueling Operation and vehicle inventory and placed improved efficiencies at the Fuel farm to meet the increased air traffic and demand in the region and implement an improved and safer process of distribution.

·         Successfully captured and secured the largest commercial airline contract in the company’s history

(AIR CANADA).   This was the largest ground handling contract up for RFQ by this carrier.

·         Built relationships within the Airport Authority Leadership and within the RMWB community

·         Improved overall Workforce Terminal Operations thru building solid relationships with ConocoPhillips and SUNCOR Management teams.  Thus to insure immediate resolution and creative approaches in our delivery of our ground handling and passenger experience.  This allowed for quick adjustments which ultimately improved the overall performance and on time aspects of the charter flight operation.

·         Initiated and developed programs in order to raise the bar on the overall stations external Customer Service metrics.  Building a communication system that allowed resources to be effectively utilized in peak areas.

·         Improved upon and initiated a Station Safety Initiative that touched every employee.  Facilitated an increased level of training to better prepare my Management and Supervisory personnel for the increased growth of the operation.  

·         Zero aircraft incidents while under my leadership.

·         Participant of the Airline Operators Committee at the YMM airport.

 

 

 

 

 

 

 

 

 

American Airlines - May 2012 – Feb 2013 (retired)

Section Manager - Southern Reservations Office – Dallas, Texas     

 

·         Directed a team of eighteen direct reports: 14-Reservation Managers/2-Quality Control Managers/2-IT Managers to manage a newly created home-based employee program.

·         Developed and fostered excellence through the Southern Region - Home Based Reservations Group

·         Instituted training strategies to transition employees from Office based to Home based operations.

·         Implement operational initiatives in connecting home based employees to a brick and mortar operation.

·         Conduct regional affiliate quarterly performance reviews with internal management and with regional affiliate management.  Maintain open communication channels throughout various departments within AA

·         Communicate with key internal stakeholders (Ops Analysis, Schedule Planning, Ops Engineering, Field Services, Flight, etc.) and regional affiliate management to optimize operational performance.

·         Lead a team to Coordinate & Combine experiences to improve functional operations between HUB airport and Off Airport Reservation work groups improving the handling of customers during severe weather operations impacting the HUB

·         Create and Implement processes that would maximize the customer service experience through efficient and improved call handling, training, monitoring in an effort that would minimize customer wait times and add productivity to the teams

 

 

 

 

 

American Airlines - May 2011 – October 2012

General Manager – Calgary, Alberta Canada

 

·         Directed station activities within an international setting for American Airlines

·         Developed and orchestrated marketing programs to generate maximum revenue.

·         Implements procedures to ensure safe and on-time movement of aircraft through the station.

·         Consults with Airport Management to discuss and plan facility projects and requirements.

·         Reviews and analyzes expenditures, financial and operational reports to identify areas of improvement.

·         Prepares the station budget for review.

·         Prepare and recommend operational proficiencies and present findings to VP of International Airport Operations.

·         Enforces compliance of personnel utilizing administrative policies, procedures, safety initiatives.

·         Responsible to governmental agencies both in Canada and United States.

·         Directs investigations and identifies causes and solutions of internal and external complaints related to the facility.

·         Recommends capital expenditures for acquisition of new equipment which will increase efficiency and services.

·         Work in conjunction with Airport Community, outside agencies and vendors to ensure optimal operational performance.

·         Coordinated Ground Operations and applicable company standards and training requirements through an outside sourcing Management Team.

 

 

 

 

 

American Airlines - October 2000 – June 2011 - Cargo Regional Operations Manager

AUS, ELP, SAT, IAH, MSY, ANC – Special Assignments in DFW, MIA, LAX, LHR

 

• Managed the Operations portion of the Austin, El Paso, San Antonio, New Orleans, Anchorage and Houston Cargo facilities. Ensure company assets and regulatory requirements are met and complied with accordingly at each station.  Managed and coordinated employee assignments in all locations.
• Developed and implemented methods for monitoring performance of work groups by creating a Champion program for each station.  
• Operational responsibility of all freight products exiting cities within my jurisdiction and to communicate effectively with various levels of management and non-management personnel to ensure operational success.
• Develop and maintain facility budgets, operate with optimal headcount to ensure profitability, responsible for spending performance, productivity and facility improvements.
• Joint Sales Responsibilities which include new business and existing business ventures ensuring customer expectations are met. When needed, create local SOP’s to implement procedure and communication tools with internal parties to coordinate a successful process.
• Implemented a plan to organize and coordinate projects in accordance with established policies, procedures, systems and requirements.  Selected to a 1-year assignment to better understand the HUB location operations in Dallas, Miami, Los Angeles and London, UK.
• Manage and facilitate negotiations with Union, Non-Union and contracted work groups.
• Work closely with local management including connecting HUB locations throughout the world.
• Develop SOP’s to improve customer perception through our network and contracted transportation companies. 
• Organize and facilitate joint operational meetings, preparing reports, coordinating participation from various locations involving various work groups.
• Coordinated activities with local Airport Authority, CBP, US Postal Service, FAA, TSA and OSHA.

 

American Airlines - August 1997 - October 2000

Manager Ramp Operations /GSE             - Austin, Texas             

                               

• Directed through a Management team the ground handling operation for the station.
• Worked with Staff plan, Airport Officials and Union Representatives, to improve assignments, cross utilize and distribute manpower effectively based on flight schedules, gate allocations and bag room restraints in order to maximize efficiencies and productivities and do so within contracted boundaries.
• Improved and implemented communication tools between above wing and below staffing with an intent to improve turn times and improve the overall touch points of service
• Implemented a joint employee safety program resulting in many awards.
• Managed two work groups in the GSE building:  GSE Equipment Mechanics and Facility Maintenance employees
• Oversaw through a direct reporting Crew Chief the station’s GSE and Facility parts inventory system
• Budget preparation as it related to both the Ramp Operations Department and GSE requirements.
• Worked with various contracted agencies to improve overall Spoke/Hub redesign and improve the movement of baggage thru the 5 key cornerstones of the US operation ( MIA, ORD, LAX, DFW, JFK )
• Fluent on the AA/TWU AFL-CIO Union Contract Agreement and sat on numerous arbitration board hearings.
• Assigned as the local AA management committee representative on the airport re-location and transition team involved in the airport terminal move from Robert Mueller Airport downtown (AUS) to Austin Bergstrom International Airport   ( formerly Air Force Base BSM re-designated as AUS in June 2009 )

 

 

 

American Airlines - January 1996 - Aug 1997

Passenger Customer Service Manager - San Francisco                                

 

• Coordinated daily agent work assignments between check-in counter and the gate areas.
• Introduction into Audit components related to the Passenger Service areas.
• Reinforced a strong professional attitude and presentation to American Airlines customers.
• Identified necessary training for the agent staff.   Manning and scheduling preparation and implementation.
• Liaison with other airport officials.
• Ensure dependability and on time departures.
• Coaching and counseling through performance evaluations CR1, C23.
• Coordinated operations between Airport and Flight departments to insure synergies existed between the work groups
• Managed both Check-in counter and Gate operations, implementing training imitative for agents in both work areas to better cross utilize staffing and reduce OT requirements.

 

American Airlines - January 1993 - January 1996

Lead Agent - YEG                                                                                    

 

• Agent and Lead agent functions
• Involved in the hiring process
• Coordinated efforts to obtain and handle outside contract with Alaskan/Horizon Air.
• Developed and maintained relationship with AA ground handler Canadian Airlines
• Maintained and managed the stations rotable parts inventory for AA aircraft
• I was responsible and required to follow thru with Administration functions along with weekly and monthly audits compliance, as well as ordering supplies and equipment needed to operate.
•  Represented AA in conjunction with Canadian Sales in numerous activities and sponsorships that AA developed in the local community.
• AA representative on Airport Safety meetings with Airport authority as well as joint meetings with Transport Canada
• Split areas of responsibility between Edmonton and Calgary as requested by the GM to help and assist in assigned duties

 

NWT Air - January 1989 - January 1993

Supervisor – Flight Payload Operator / 737, Electra, DC-3, C-130

 

• Unique Arctic Station assignments to relief Station Managers for VC periods of up to a month at a time in various Northern locations
• Assignments usually dealt with adverse weather conditions which meant dealing with an array of unique situations pending on assignments
• Coordinated efforts and provided liaison assistance with local community leadership as we processed the required transition for aircraft runway access between a summer and winter operations.
• Coordinated efforts for emergency relief of food and home fueling during peak winter periods that reached -40 and below.
• Weight and Balance Load Master on various Aircraft distributing supplies to Canadian Northern Communities and well as other out of country Northern Communities in Norway and Russia
• Qualified to work on all 4 aircraft types in our inventory at the time.

 

 

 

EDUCATION / TRAINING

 

 

 

 

·         AA, Business Administration and Communications, Central Texas College - Killeen, Texas

·         Dale Carnegie – Leadership Training for Management

·         7 Habits of Effective Communication Course – Stephen Covey

·         JBA – Joint Business Agreement Training

·         Local Complaints Resolution Officer Training

·         Staff Plan Training – Organizing and Scheduling a productive workforce

·         Management / Union negotiations and Communication Training

·         OSHA and Dangerous Goods Qualifications

·         Safety and Ground Security Coordinator Training

·         Instructor -  Ground Handling Training

·         Department of Homeland Security - Airport Strategic Alliance training

·         Emergency Preparedness training

·         Emergency Response Procedures training

·         SMS – Safety Management System Investigation training

·         Radio License

·         AVOP – Airside Vehicle Operating Permit

·         Airport Wildlife Management Certificate

·         First Aid / CPR

·         Various Employee Motivational seminars conducted in the Dallas and Miami areas

·         Emergency Incident Command System training 100/200/300

·         2015 Western Canada Summer Games - transportation committee member – volunteer status