Candidates About

Bruce Koenig

Store Operations Manager

Logistics Operations Management / Distribution / Inventory Control / Team Development / Merchandising / Shipping / Receiving

Analytical and organized Logistics Operations Manager with over 18 successful years of combined experience in Logistics Operations Management, Supply Chain Management, Distribution, Shipping, Receiving, Team Development, Human Resources, Forecasting, Merchandising, Changeovers, Customer Service and Supplier/Vendor/Team/Staff/Client Relations. Assess current and future trends, guiding organizations in making informed management decisions at both the strategic and tactical levels. Quickly analyze complex information; identify areas needing improvement and resolve critical issues while holding teams accountable for their contributions. Demonstrated experience in:

        Logistics Operations Management • Inventory Control                       Distribution • Training Development • Lead by Example

        Supervisory • Coach Team Members • Training Strategies               Schedule Coordination • Store Logistics • Merchandising

        Sharing Best Practices • Recruiting • Human Resources                    Personnel Decisions • Inspirational Team Achievement

        Team-Building • Incoming/Outgoing Merchandise • Floor Walks      Weekly/Monthly Operational Goals

        Available for Business-Related Travel • Warehousing                     Order Processing Systems • Payroll Systems

Career Progression

Bed Bath and Beyond; Austin, Texas, BedBathandBeyond.com                                               2005-Present

An American chain of domestic merchandise retail stores in the United States, Puerto Rico, Canada and Mexico

Operations Manager

      •     Led freight flow, logistics optimization, inventory processing, distribution, shipping, receiving, transfers, claims, misdirected freight, shrinkage, loss prevention, audit requirements, safety management, merchandising and seasonal promotions

      •     Quickly revitalized below average sales, consistently attaining profitability above expectations

      •     Led and directed operations, driving processes and results while monitoring and analyzing performance and trends that optimized customer service and productivity, following strict plan-o-gram guidelines

      •     Interviewed, hired, managed and trained 20-30 team members, rapidly molding for future roles, mentoring and coaching to achieve highest possible outcomes, building confidence, critiquing and offering praise for a job well done

      •     Coordinated schedules, completed weekly payroll, outlining timesheets and submitting for payment

      •     Ensured associates provided the best in class customer experience, which altered revenue-generating opportunities

      •     Overachieved budgets and forecasts; resolved escalated issues and identified key opportunities for delivering services expected

      •     Provided daily interaction with associates, ensuring sales and service exceeded expectations at every milestone; taught team to increase traffic through friendly facial recognition of repeat customers while increasing cross-sell opportunities

      •     Enriched and energized each associate by addressing them personally and directing to their talents and strengths, which improved morale and surpassed productivity as well as enhanced the desire to go above and beyond customer expectations

Great American Group; Nationwide, GreatAmerican.com                                                                1999-2005

A leading provider of successful store closing programs assisting retailers with retirement, going out of business and bankruptcy sales

Retail Consultant, Independent Contractor Position

      •     Oversaw store closing/liquidations of major retailers such as Sears, Builders Square, K-Mart and Athletes Foot

      •     Traveled cross-country from store-to-store, reacting quickly and working with Managers and counseling employees on the timing and going out of business procedures; directed signage and yellow banner placement

      •     Continued to work with the client after all merchandise was sold by getting the most value for the remaining fixtures, furniture, real estate and other intangibles/assets

      •     Between store closures, conducted appraisals for large stores needing financing; outlining inventory and assigning cash value, reporting back to headquarters with financial data and needed information

MJ Designs; Humble/Dallas, Texas                                                                                                     1993-1999

Store Manager

      •     Directed, managed and orchestrated daily operations with strong focus on customer service, quality, employee recognition, employee advancement, profitability, inventory management, warehousing, logistics and transfers

      •     Interviewed, hired, managed, trained, motivated and coached 40-65 associates, depending on season; delegated responsibilities, coordinated work schedules, evaluated performance and mediated conflicts

      •     Achieved highest year-over-year sales growth percentage and highest overall rating with lowest staff turnover out of 10 stores

      •     Initiated cost saving measure that were applied throughout the district;, securing and redistributing/transferring among stores

      •     Improved receiving, storage and shipping processes that exceeded company and customer expectations as well as enabled scalable delivery operations that achieved targeted cost reductions simultaneously

      •     Developed successful promotions that were utilized by other stores; planned new store openings and relocations

EDUCATION:       A.A. in Interdisciplinary Studies, Victoria College; Victoria, Texas

                                The University of Texas at Austin, Business Management; Austin, Texas

TECHNOLOGY:   Windows, MS Word and Excel, POS Systems, JDA and The Force Payroll System