Candidates About

 

 Dawn M.Carew

EXECUTIVE SUMMARY:

·         Diversified and accomplished results driven Implementation Project manager with 12+ years’ experience in software support, and Implementation Support.

·         11 years of Consultant Kronos Experience from both a functional and implementation level.

·         3 years of experience with Workbrain from a functional and support level.

·         Extensive experience in configuring, tuning, and troubleshooting Kronos implementations of all sizes including large enterprise installations.

·         Specialization includes participating in the full lifecycle of a client implementation such as Requirements Gathering, Business Analysis, System Configuration, Design, Testing, and Support.

·         Developed training materials and facilitated training to support all levels of an implementation. 

·         Instrumental part in addressing customer and business needs through utilization of Project Management, Organizational Development, Technical Analysis, and Customer Service skills resulting in continued organization success.

·         Development of functional test scenarios and scripts

CORE COMPENTICIES

T/A Software: Infor Workbrain, Kronos Workforce Central Suite 6.1,6.2,6.3,7.0, 8.0 WDM, Kronos Clocks Model 4500, Intouch Clocks, Teletime, Workforce Mobile/Tablet, & Workforce Attestation, Navigators, SDM, Workforce Attendance, Workforce Activities, Workforce Accruals (Global Configurations), Workforce HR/Payroll, Leave, ADP ETIME, ADP Vantage

Hospital Software: Pyxis Automation Systems

Expense Management Software: Concur: Expense Management

Esourcing Platforms: Emptoris

Call Tracking Tools: Heat, Casepoint, Remedy, ITSM & Service now

Testing: HP ALM

Payroll Systems – Workday, PeopleSoft & Kronos

Methodology – Agile and Waterfall

CORPORATE CLIENTS:

• The Cheese Cake Factory (Restaurant) 
• ESPN (Sports Network)
• Ascension Health (Healthcare Facilities)
• ARAMARK (Food Services)
• CHRISTUS Health (Healthcare Facilities)
• TJX Companies (Retail)
• Cardinal Health (Healthcare Facilities)
• Department of Behavioral Health (State of Georgia)
• Stop & Shop Companies (Grocery Retail)
• Bridgeport University (Education)

PROFESSIONAL EXPERIENCE:

Carew Consulting Services LLC – Atlanta, GA                                                                               2016 -Current

Principle HCM Consultant & Kronos Strategist

• Provides Program/Project Management support
• Human Capital/Payroll Systems
• Global Systems Development
• Vendor Management
• Testing & Quality Management
• Software implementations utilizing Water-Fall and Agile methodologies
• Provides support and break/fix/enhancement activities to resolve application and interface issues.
• Provides subject matter expertise in RFP\RFQ responses and solution proposals

 

Actively worked with the following clients:

       Regional Medical Center -IA (Kronos version 8 upgrade\Navigators)

       PTI Technologies (Kronos System support and configuration)

      Kuehne + Nagle (Kronos Production Support)

       J.R Simplot (Kronos Support and Core Configuration)

       ResCare (Kronos version 8 upgrade\Navigators\Support & Mobile)

       E&S Ring (Project Manager)

 

AMAZON – Seattle, WA                                                                                                              2017 - Current

Kronos Consultant (Remote)

• Interacted with business customers (internal and external) to understand and document their business processes and requirements.
• Analyzed existing Kronos configurations and implements the changes required.
• Created business requirements documents, system configuration documents, detailed functional specification documents, test plans and test cases, user training documents and implementation documentation as necessary.
• Worked with Application Analysts, DBAs etc. to design and implement system modifications.
• Worked with QA team to get the product tested and therefore ensures successful delivery of the work products.
• Coordinated work across diverse teams globally, including vendors that support HR business functions.
• Developed functional test plans, coordinated user acceptance testing and guide business users in testing.
• Successfully managed multiple competing priorities simultaneously as well as participate in design reviews
• Daily production support globally in more than 10 countries which consisted of more than 1,000,000 users.

 

 

The Hackett Group – Atlanta, GA                                                                                                           2016 – 2018

AMS Global Support Manager (Kronos) (Remote)

• Provides Program/Project Management support
• Schedule and chair customer escalation status calls as needed. Responsible for composing customer action plans for issue resolution, delivery of plan details to C-level executives and IT staff, and regular reporting of progress towards resolution
• Reduced team’s applied time, time to close and case re-open rates through implementation of strong mentoring programs between senior support staff and junior support engineers
• Responsible for team readiness with new software and hardware releases as well as skills enhancement and career development. 
• Continuously support, motivate and mentor a 5-member international team responsible for Kronos’ Daily Support
• Interact with customers daily via phone, email, and manage customer cases
• Resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Monitor client site activity using monitoring tools and proactively engage clients to assure site function and utilization.
• Capture client case details, problem solving process, actions and final resolution.
• Create repeatable processes, FAQ’s, and other appropriate documentation for client support resolutions.
• Coordinate customer updates.
• Support internal operations and field trainers as needed.
• Document details of all case management activities.
• Opportunity to add value in other areas of the organization as deemed fit.
• Support Various Kronos Modules and versions (Versions 6.3-8.0)
• Global configuration and support – Asia, South America & Middle East 

 

ADP - Automatic Data Processing – Atlanta ,GA                                                                        2015-2016

Global Implementation Consultant  (Remote)

• Developed, documented and enforced application standards and procedures.
• Assisted with the development of Kronos testing plans.
• Worked with cross project teams to resolve technical performance issues/bottlenecks (e.g., network, storage, application).
• Provided support and break/fix/enhancement activities to resolve application and interface issues.
• Planned upgraded and tested Kronos technologies and associated applications.
• Proposed and develop strategic improvements in the technical areas of application implementation, support and enhancement.
• Assisted in testing and evaluating new upgrades.

• Provided support in developing, revising, and maintaining core operating procedures and working instructions.
• Configured Clocking devices and options
• System setup options and standardization
• Handled system testing and integration testing
• Lead and participated in customer calls
• Functional knowledge of Pay Rules, Work Rules, Accruals, Scheduling, etc. (Global Configuration)
• Worked with Clients in the UK, and ASIA

 

ACCENTURE – Hartford, CT                                                                                                                2014-2014

Tech Arch Lead (Consultant) –Accenture

·         Responsible for leading the technical integration of  Kronos 7.0 with a legacy custom built system and SAP HRIS

·         Drive vendor configuration and build with the Kronos tool

·         Ensuring functional team is meeting the expectations of the configuration/ builds team, and that the design    produced by the technical team will inform test case creation.   

·         Updated and created functional design documents

·         Managed Kronos software configuration to support required business pay practices.

·         Maintains project plan

·         Maintained the issue management process as required

·         Lead and participated in customer calls, premier technical meetings and stakeholder call as needed.

 

ASCENSION HEALTH – St. Louis, MO                                                                                              2013-2014

Union Team Kronos Test Lead (Consultant) –Accenture

·         Responsible for analyzing requirements provided by the health ministry’s union associates, translating these requirements into a Kronos solution.

·         Read and interpreted Union Contracts for preparation of configuration

·         Conducted deep dive requirements gathering sessions

·         Updated and created functional design documents

·         Managed Kronos software configuration to support required business pay practices.

·         Performed testing/break-fix of the new functionality.

·         Liaise between Kronos Functional Team, stakeholders, and Health ministry’s resolve issues. Version 6.2

·         Developed integration test plans & Conducted user acceptance testing

·         Debugged issues

·         Proposed and developed strategic improvements in the technical areas of the applications implementation.

·         Provided support in developing, revising, and maintaining core operating procedures and local work instructions.

·         Maintained the issue management process as required

·         Lead and participated in customer calls, premier technical meetings and stakeholder call as needed.

·         Managed a team on daily tasks and responsibilities.

ARAMARK (Contract) – Phildelphia, PA                                                                                                     2012–2013                                                                                                                                                     Kronos configuration Consultant – Workforce Insight

·         Responsible for the configuration of Kronos Workforce Central Application in an enterprise wide deployment.

·         Primary responsibilities of this project were to create, test, and support the various configuration rules within the application and to coordinate with functional resources in overall support of the application.

·         Configured, unit tests, trouble-shoots and monitors site pay policies (pay, work, accrual, holiday, scheduling, timekeeping) within Kronos Workforce Central version 6.2

·         Configured 3 Higher Education Sites per week

·         Adhered to ARAMARK standards to ensure proper tracking, documentation, testing is provided

·         Reported and communicated project risks, progress and status to management.

·         Used automated and manual techniques to perform tests designed to identify errors or issues with applications or the environment.

·         Analyzed user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations.

·         Analyzed requirements and business need, contributing to larger project plans.

 

CHRISTUS HEALTH (Contract) –Atlanta, GA (Remote)                                                                 2012 – 2012                                                Kronos Application Consultant – CTG                                                                                       

·         Provided project support and coordination for the Kronos 6.1 to 6.3 upgrade.

·         Provided oversight as required with regard to the Kronos upgrade and assist in prioritizing project initiatives.

·         Work with Kronos team to maintain the project plan and its related task assignments.

·         Support the implementation of Kronos Pay Rules system

·         Support the build as part of the upgrade of Kronos 6.3 system

·         Maintain the issues management process as required

·         Served as the WDM Kronos 4500 clock SME

·         Support the development of project documentation and deliverables

·         Participate in customer implementation calls, Premier technical meetings, and team calls as assigned

·         Participate in weekly management working meetings

·         Provided status reports to highlight recent accomplishments, issues, and recommendations

·         Facilitated training to SME’s and wrote training documentation

·         Provided tier 3 production support on all issues related to Kronos.

 

DEPARTMENT OF BEHAVIORAL HEALTH  -  Atlanta, GA                                                           2010-2012

Kronos Systems Analyst

• Responsible for ensuring system is configured for accuracy per business requirements.
• Identified, assessed, and mitigated potential risks and negative impact.
• Responsible for all system administration tasks for the Kronos application including change requests and enhancements.
• Coordinated the efforts of multiple teams, conducted weekly project status meetings, and prepared project status reports for management and client.
• Assisted in the creation of training materials and guides. Facilitated training across all of DBHDD’s hospitals and home office. 
• Confer with business, technical, and vendor staff to assure that functionality of system is consistent with business laws and regulations (System QA).
• Assist with defining time reporting codes, leave reporting codes and payrules for the implementation of the Kronos application.
• Coordinate with business and technical staff to develop communication pieces informing employees of applicable business processes and system functionality for Kronos project.
• Serve as Tier 3 (troubleshooting) support for six hospitals and state office location.
• Analyze business requirements for the configuration and implementation of Kronos, time and attendance system
• Served as lead for system testing based on technical, business and functional requirements
• Document and maintain configuration documentation for Kronos system.
• Identify, develop, coordinate, and deliver training solutions to meet business objectives for implementation of Kronos for Managers, exempt and non-exempt employees.
• Coordinate with business and technical staff to create training scenarios and populate training database for hands-on training.
• Generated data queries to extract needed information from data sources.
• Test new functionality and installations.
• Served as lead for system testing based on technical, business and functional requirements
• Serve as part of Implementation team which provides on-site support for a specified period of time.
• Analyze business requirements for the configuration and implementation of Kronos, time and attendance system
• Managed a team on daily tasks and responsibilities.

 

TJX (TJ Maxx Companies) –Westborough, MA                                                                                       2007-2010                                                                                         

Kronos Systems Administrator / Technical analyst

·         Administered both the Kronos and Workbrain applications. V6.1

·         Involved with the planning and management of the testing, implementation, and post-implementation functions for the rollout of 2000 TJX stores onto the Kronos application.

·         Provided leadership, direction and integrated activities with other departments to ensure successful implementation and support for the project are achieved. 

·         Identified, assessed, and mitigated potential risks and negative impact.

·         Coordinated the efforts of multiple teams, training sessions and daily tier 3 support of the helpdesk and store staff. 

 

 

 

 

Education

MBA – Organizational Leadership                                                                                                                                                                     Johnson & Wales University -  May 2004