Key Skills

 Profile Summary

       Result-driven Leader with experience in IT Service Delivery with skills in managing multiple projects and change management activities with focus on business profitability

       Enforcing SDLC rules by facilitating Scrum collaborations

       A keen planner and implementer with expertise in entire gamut of IT Operations, managing incidents/problems related to the services offered and updating the incident/problem periodically with the actions/RCA to be undertaken throughout

       Proficiency in designing & implementation of new IT systems/procedures to enhance overall efficiency of the organization; expertise in swiftly ramping up IT related assignments while ensuring on-time deliverables

       Excels in designing & delivering solutions that remedy core business issues and position the organization to reach the next level of profitability through technology introduction

       Collaborating with UAT / pre prod teams with unit tests in agile environment

       Collaborating with stake holders to confirm new feature after sprint release

       Well versed with JIRA to trace all backlog progress in scrum

       Ensure all issues are addressed during daily scrum & sprint planning meetings

       Manage staff in accordance with organization’s policies and applicable legislation.

       Responsible for performance of direct reports, overseeing all aspects of IT service delivery across all respective deliverables include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters, including salary administration

       Leveraged capability of motivating and leading talented professionals

      Possess strong decision-making skills to perceive & evaluate alternatives, analyze impact of decisions before executing them and implement decisions with appropriate evidence/rationale

 Academic Details

       M.Sc. (Information Technology)r

 Trainings

       Attended the following trainings:

o    ITIL Certification

o    PRINCE2 Practitioner Certification

o    Scrum Master Certification

o    PMP Fundamentals

o    Red Hat Administration from Zoom Technologies, Hyderabad

o    Windows 2008 Administration from Zoom Technologies, Hyderabad

 Career Timeline

 Work Experience

Since Jan’16 with Altisource Pvt. Ltd., Bengaluru as Assistant Manager - Product Owner

Jul’12 – Dec’15 with Amadeus Labs India Pvt. Ltd., Bengaluru as Member – Technical Staff

Aug’08 – Apr’12 with Kingslake Engineering Systems Pvt. Ltd., Bengaluru as Consultant

Apr’02 – Jul’08 with Aujan Coco-Cola Industries, Dammam, SA as Senior System Analyst/Programmer

Key Result Areas:

       Analyzing & resolving the incidents raised by the customer and responding updates using standard processes

       Developing incident, preventative incident, preventative incident tickets and reports using ITIL standards

       Participating in incidents to resolve and providing feasible solutions for the raised issue/problem on priority

       Reviewing all outstanding change requests, analyzing change records for determining any trends along with the closing of change requests and then producing regular management reports

       Managing daily operations while providing high degree of reliability and availability of IT systems

       Administering various projects from requirements gathering and scope preparation to project closure

       Creating systems and methodologies to ensure effective monitoring, control and support of service delivery

       Supervising activities like problem and incident management ensuring that SLAs are achieved and client expectations are met (or exceeded)

Highlights:

At Altisource Pvt. Ltd.

       Front-led a team of engineers in supporting mortgage applications for integration of various applications

       Implemented corporate data policies and procedures as per compliance/regulations requirements

       Tracked & managed product backlogs, task break down during Scrum meetings

       Helped development team in estimation of sprint backlogs

       Ramped up incident Service Level Agreement (SLA) adherence through daily reviews using ITIL principes

At Amadeus Labs India Pvt. Ltd. (Scrum Master related activities)

       Led a team to support a travel application used by a Tour & Travels Company “Belmond”

       Conducted daily standup meetings during the sprint

       Break down concepts into user stories

       Implemented change requests in UAT and implemented the same in production in Agile environment

       Improved IT operational service levels in less than a year, achieved operational service efficiency with reduced headcount during the same period

At Kingslake Engineering Systems Pvt. Ltd.

       Implemented Disaster Recovery (DR) solution for a key bank for resolving issues

       Deployed as onsite consultant for Steel Authority of India (SAIL)

       Database & application migration from windows to AIX

       Project planning & execution

At Aujan Coco-Cola Industries

       Managed a project in implementing Sales & Distribution, Finance, Inventory, Master Data modules of ERP

       Imparted training to end-users engaged in ERP & handheld applications

       Provided reports and metrics on an agreed schedule (or on request) including management and account performance reports

       Migrated an Aging Oracle Based Legacy System to ERP application to include Sales & Distribution, Finance, Inventory modules

       Acted as a key team member in ERP implementation from inception to successful Go Live

       Configured ERP Software Package to support aspects of supply chain management from order entry to distribution

 Technical Skills

Development: Progress 4GL, Progress GUI, Web Services

RDBMS: Progress/Openedge Versions 9.x, 10.x., Informix DB 9.x, Oracle DB

Operating Systems: Sun Solaris, Red Hat, AIX, Windows 2003/2008

Application Software (ERP): SAP FICO, QAD, Travel Application, Mortgage Application

Other Tools: IT Service Desk, JIRA, Cognos (BI) Pentaho (BI)