HIGHLIGHTS OF QUALIFICATIONS

Experienced Scrum Master/Agile Coach (SAFe SSM), Sr. Program Manager with 20+ years’ experience in IT using Agile methodologies (Kanban/Scrum). Experience in effectively managing multiple projects and priorities in a fast-paced, dynamic environment. Thorough understanding of the software development life-cycle. Experience in developing and refining technical and business operational processes. Able to use data insights, analyze the trends and data to prioritize the backlog, recommend options to reduce cycle time and simplify the system. Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results.

AREAS OF EXPERTISE

Agile Principles• SAFe • Conflict Resolution •  IT Program Management • Data Analytics Implementation • Schedule Management • Process Analysis and Design • Cross-Functional Team Leadership • SLA Management • Performance Management • Forecasting and Pipelines  • Statistical Models • Reporting • P&L Management • Vendor Management • Data-Driven Insights • Total Quality Management

PROFESSIONAL WORK EXPERIENCE

HCL America Inc., Sr. Program Manager/Scrum Master, January 2005 – Present

Various Business Locations Managed: (in order performed)

J. CREW

•           Lead and coach five Agile teams responsible for delivering retail products on digital platform (Web, Android, iPhone, iPad) using Scaled Agile Framework (SAFe).

•           Serving as Scrum Master for multiple Scrum teams comprising of developers, testers, UX/Visual Designer, Business Analyst, Product owner, and other key stakeholders. 

•           Coaching multiple scrum teams through Agile adoption, instilling Agile values, principles, practices and techniques.

•           Effectively plan and facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, showcase and retrospectives

•           Track and share project metrics (Velocity, Sprint burn up, Release burn down) to the program team

•           Worked with teams to set up CI process and framework using Jenkins

•           Led a team to implement a new Marketplace product (Mirakl) leading to 10% increase in sales.

•           Oversaw the store delivery change to UPS iParcel from Borderfree for international shipping leading to 20% cost savings.

•           Track User stories using Rally, Confluence and Jira.

•           Identify gaps in processes and introduced automation leading to 20% more product releases and 40% reduced efforts.

•           Interact with multiple groups like operations, ECOM, SAP for E2E tracking.

•           Ensuring Weekly releases are tested and released in production on time

•           Deploying latest builds using CI/CD tool Jenkins

•           Introduced Accessibility Testing in J. Crew and coordinated with international teams

T-MOBILE

•           Managed and worked on Test Automation framework (TESLA) in T-Mobile with savings of 25% (10+Devs).

•           Served as Scrum Master for multiple project teams comprising of developers, testers, Dev Testers, UX designer, Solution Architect, Business Analyst, product owner, and other key stakeholders.

•           Facilitated Sprint planning, daily stand-ups, reviews, retrospectives, demo and backlog grooming meetings. ;

•           Facilitated feature & user stories elaboration, sizing (story points) and prioritization workshops. ;

•           Oversaw feature enhancements and bug resolution for implemented features using Python, JavaScript, Ajax.

•           Provided hands on code level fixes and coordination with offshore team for bug fixes.

Microsoft Corporation

•           Providing leadership across programs, mentoring and coaching to teams, programs, portfolios and executives

•           Implementing Agile methodologies from the ground up; and from the top down able to interact comfortable across CLevel, program managers; and down to delivery teams

•           Coaching multiple teams in the principles of Agile and the practices of Scrum, Lean, Kanban

•           Collaborated with Product Owners to organize product backlog and sprint requirements. ;

•           Tracked and reported status and other metrics against sprint goals on an ongoing basis. ;

•           Communicate with other management, engineers, product managers and support specialists on product issues

•           Track and communicate team velocity and sprint/release progress

•           Worked with the engineering managers to identify cross-team dependencies and manage inter-team tasks

•           Facilitated Scrum of Scrum for offshore teams in India.

•           Managed multiple project stakeholders to ensure smooth delivery within defines SLAs and timelines.

•           Managed Wi-Fi/Bluetooth Interoperability Testing, Device Compatibility, App Compatibility, L1 & L2 Triaging & Testing programs.

•           Resolved technical road-blocks and made key decisions to get products released on time.

•           Performed Telemetry data collection for Augmented Reality/ Virtual Reality projects.

•           Managed to get 1500 data collections in a week with people of various ethnicity.

•           Built onsite-offshore teams with right skill mix to ensure successful product releases on-time every-time.

•           Provided daily, weekly, and quarterly status reporting and meetings with customer

•           Created PowerBI Dashboard reporting to show progress about projects. Transforming data and creating visualizations.

•           Developed Complex SQL queries to extract data and analyze.

WINDOWS MOBLE PHONE

•           Managed critical projects in large geographically distributed teams (200+ team members).

•           Managed Windows Phone releases (WP6.x toWP8.x) which ensured Microsoft’s entry in to Mobile devices business

•           Coordinated Release of Windows Phone build to end customers after release testing.

•           Participated in Triaging meetings to decide on bug triaging and coordinated with different DT teams to Prioritize releases ensuring highly required features are not cut back.

•           Reported information regarding ongoing projects, risk management and initiatives to Microsoft and OEM’s (HTC, Nokia, LG).

•           Ensured BVT, MTBF & MTTF, Battery, Performance, Release, Localization, Device Certification, Exit Criteria testing, Cellcore testing on 3G/4G/VOLTE devices, Device certification & LTK testing for devices for devices are performed on time led to 20 % less call outs from end customer.

•           Established Bluetooth Auto connectivity lab in Microsoft for Testing on 20+ car kits with 100+Bluetooth enabled devices.

•           Ensured Apps and Device Compatibility Testing done on Top 2000 Apps and combination of 5+ devices.

•           Created Test Design Specifications(TDS) for new Windows Phone features.

•           Transitioned multiple Windows Phone and XBOX projects from Microsoft and other vendors companies with ZERO disruption and converted to manage mode with 20% effort reduction and savings. 

•           Worked in ICE as well as Peak team size of 130+ engineers with multiple projects from inception till deployment.

•           Provided, tracking and reporting project financial budget forecasts, ensuring that variances are proactively managed.

•           Performed root cause analysis of defects, initiating preventive actions in the project (Defect Prevention Activities).

•           Oversaw Six Sigma implementation for current projects ($1M Savings) and made sure CMMI guidelines were followed.

•           Saved 30% effort by Implementing Auto triage using matching signatures from logs for quick resolution.

XBOX

•           Transitioned and setup XBOX hardware certification lab in record one month,

•           Developed a team of 300 engineers to perform duties within a month.

•           Onboarded 4+ Vendors to create pool of 400+ engineers with availability on 1-day notice

•           Set up process for game tester hiring and setup successful core-flex model such that team can be hired in a day’s notice.

•           Managed video monitoring solution so that testers’ actions can be recorded for accurate playback in case bug is found leading to 30% less non-reproducible bugs.

•          Identified Predictive Analytics solution for reducing number of test cases. Currently test cases are reduced to 40%.

WINDOWS SURFACE

•           Interop Testing of Wi-Fi and Bluetooth capable devices for 70+ Access points

•           Tested 2.4GHz,5GHz bands and multiple channel selection., Rate vs Range, Orientation testing, LTE, Bluetooth co-existence test cases.

•           Implemented value adds by automation of Wi-Fi roaming time and throughput using Python on products like SP4, Surface Book with effort saving of 4000 hrs/year.

•           Ensured no issues on connectivity on streaming devices e.g. Roku, Apple TV, Google Chromecast.

AT&T

•           Brought in as a consultant within the myAT&T mobile and web applications group to coach and train Scrum teams

•           Trained Developers and Product Owners on techniques to maintain the Sprint and Product Backlogs to maximize the value of development work.

•           Facilitated Scrum events (Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective).

•           Responsible for AT&T enterprise Apps on retail devices and pre-released devices to ensure apps are compatible and their final release to production.

•           Managed AT&T project using HP-ALM Quality Centre, Managing bug reports and Triaging of bugs.

•           Reduced Test efforts by 20% by bucketing test cases and identified right matrix of devices to be tested to shorten test efforts.

•           Let to Automation for Android devices using Python.

COMCAST

•           Managed and set up of test house in Redmond for testing Comcast Access points.

•           Set up and tested Wi-Fi Access points with array of devices for Interop Testing in real world scenarios.

•           Managed 100+ wi-fi capable devices (Samsung/LG TV, ROKU, Apple TV, Chromecast, XBOX, PS4) to test signal strength and signal issues using Wireshark.

•           Performed rate vs range, throughput and orientation tests to find out bugs.

•           Developed Automation for Android devices for Interop Testing using Python.

HCL

•           Created PowerBI analytics Dashboard for finding out Servers are backup servers or production servers and their status.

•           Set up IoT AEGIS Home security solution on Wi-fi, Zigbee and Alljoyn protocol capable devices.

•           Modified Schema and setting to work with other capable devices.

•           Acted as a Solution Expert for testing engagements and responded to RFP’s, Won 20+Mn Business for HCL.

•           Headed Technical recruiting efforts of HCL for USA GEO for Microsoft and other clients lead to 4M extra revenue.

Self-Learning

•           Porting of Windows IoT Core on Raspberry Pi-3.

•           Project using Python Pypy module for lowcost image capturing with PIR sensors

•           Machine Learning Using Python and R

•           AWS Solution architect –associate certification – in progress

EDUCATION AND CREDENTIALS

TECHNICAL SKILLS AND ABILITIES

CLIENTS