Candidates About

Kendell Scott Moore

Summary:  Extensive experience in project management, organizational change and adoption management, vendor management, leadership, management, organizational development and communications.  A PMP^® certified Project Management Professional.

Sr. Manager, Program Manager                                                                       January 2016 to Present

Group Administration System Program

Transformation – Accelerating Change Together

§  Responsible for successful implementation of new Policy Administration system and integration with other systems to support the Group US business segment

§  Ensures the program's alignment to corporate business strategy, goals and objectives

§  Leads, manages and coaches a matrix team of 8-10 Project Managers and 20 work streams through a two-year transformation of the Group US business segment

§  Coordinates with Strategic Execution and Management Governance Office and Innovation Delivery Office to ensure that program is adhering to required governance standards, outline benefits and to ensure value realization

§  Coordinates with Strategic Sourcing and Procurement Office to create, negotiate, execute and manage supplier contractual agreements

§  Collaborates with cross - functional teams to ensure coordination and alignment between multiple programs

§  Manage key vendor relationships

§  Responsible for management of the program ‘s multi-year budget to include monthly forecasting and variance analysis

§  Provides executive sponsors and leaders with program status updates, risks, issues, budget and key performance metrics

Sr. Strategic Consultant, Chief of Staff                                                  October 2013 to December 2015

Strategic Initiatives & Business Planning, Resource Planning, Change Management
Office of the Chief Operating Officer

Chief of Staff

§  Served as Chief of Staff to the Executive Vice President and COO, Aflac Group, Aflac Broker Channel

§  Responsible for strategic planning and mission planning as well as business unit planning and assessment to ensure continuous improvement and alignment to corporate business strategy, goals and objectives

§  Facilitated leadership teams through processes that included strategic planning and leadership development

§  Tracked and monitored strategy execution and as a consultant - provided insight and guidance to the COO and his direct reports

§  Kept current on industry trends and competitive analysis. As a consultant - advised the executive leadership team

§  Served as Relationship Manager for strategic business partners, consultants and suppliers

§  Coached and mentored interns and junior staff members

§  Partnered with Corporate Communications to write internal and external communications, numerous newsletter articles and marketing materials

Sr. Manager - Change Management

§  Managed organizational change down to the individual employee level to ensure company realizes maximum benefits

§  Provided change/adoption management consulting and implementation to ensure effective adoption of project outcomes and deliverables.  Used Prosci® methodology and other best practices

§  Lead, managed and coached a team of two Change Management Coordinators

§  Made sure that planning for the human side of change took place so that plans were successfully executed and desired benefits realized

§  Accountable for advance communication of process and technology changes to all internal and external stakeholders

§  Responsible for management of the COO division budget to include forecasting and variance analysis

Sr. Manager - Resource Planning

§  Lead, managed and coached a team of one Manager and 8 Data Analysts

§  Responsible for reporting and performance analysis against operating plans and standards for Broker Channel and Group Operations divisions

§  Lead the team through planning, development and implementation of new and revised operational reports, dashboards and analytics that provide increased value and insight to the business units in the value stream to include – Product Development, Broker Sales, Enrollment, New Business, Billing, Claims, Customer Service Center and Producer Support

§  Responsible for tracking performance metrics and maintaining staffing models for all operations divisions of the Group US business segment

§  Evaluated key performance metrics (leading and lagging) to promote a culture of continuous process improvement

Project Manager                                                                                            June 2011 to September 2013

Information Technology                                                                                                                             

§  Managed day-to-day activities, coordination and implementation of several high-level enterprise-wide projects

§  Established required budget and presented proposed funding estimate/request to governance committee for approval

§  Managed to approved budget, delivered projects on schedule and with the agreed upon scope

§  Coordinated with vendors and suppliers, negotiated contract terms

§  Managed vendor resources onsite, on shore and off shore

§  Presented project status, accomplishments, risks and upcoming milestones to Governance Board, CIO and business stakeholders on a routine basis

§  Provided organizational change management and organizational development consulting and training

§  Partnered with Strategic Sourcing and Procurement office on RFP creation, distribution and vendor selection for a key BPO initiative

§  Provided change/adoption management consulting and implementation to ensure effective adoption of project outcomes and deliverables

Program Manager                                                                                                      May 2007 to May 2011

Information Technology

§  Assured alignment of IT Commercial System services to the current and future needs of multiple subsidiary companies

§  Managed multi-million dollar, ,multi-year HIPAA 5010 and ICD-10 portfolio of government regulated and legacy system enhancements to support required and desired future state capabilities

§  Created and managed short interval schedule to ensure that larger goals were broken down into smaller more manageable components. These collectively and progressively resulted in achieving the larger, longer term goals to support the multi-year roadmap

§  Established and presented proposed budget to executive sponsors for review and approval. Conducted multi-year management and tracking of multi-million dollar programs.  Provided input into the annual corporate budget process.

§  Acquired, lead, mentored and retained skilled staff. Performed resource planning and capacity planning weekly

§  Was key in establishing and enforcing processes, procedures and methodologies implemented to meet internal IT departmental standards and operational standards to support the goals of the project 

§  Maintained open communication with internal and external clients, peers, vendors and executive management in a large, multi-facetted organization with multiple subsidiary companies

Project Manager (Blue Cross Blue Shield of South Carolina)                                                      2004 to 2007

Systems Analyst (Blue Cross Blue Shield of South Carolina)                                                      1998 to 2002

Sr. Programmer Analyst (AgFirst Farm Credit Bank)                                                                1997 to 1998

Programmer Analyst (Blue Cross Blue Shield of South Carolina)                                                  1996 to 1997

Programmer (Kansas Farm Bureau Insurance)                                                                         1994 to 1995

Claims Processor (Kansas Farm Bureau Insurance)                                                                1993 to 1994

§  Bachelor of Science Degree – Computer Science (May 1992), South Carolina State University

§  Certified Project Management Professional® (since March 2007), Member Project Management Institute (PMI)

§  Post-Graduate Program – Project Management, Management, Leadership (October 2007) – Furman University