Program Manager, 06/2015 - Current

DST Health Solutions – Birmingham, AL

·         Program and Project Management, responsible P&L management and program portfolio management, reporting program adherence to Client CEO, CFO, and CIO

·         Portfolio Management, Process Improvement Consulting (Six Sigma), Improving business results through data analysis, RCA’s and defect resolution, while incorporating workflow improvement utilizing value stream mapping

·         Business Success Analytics (including ROI), guiding small to large companies in creating business value through custom business case development, financial forecasting and ROI analysis, deigning a course to company success

·         Business operations and startup support, leveraging proven track record of creating strategy and  translating strategies into tactical execution for small, medium and large scale implementations

·         Evaluate existing clinical workflows to identify functional gaps; research and work collaboratively with departments and end users to create solutions

Sr. Project Manager/Scrum Master, 06/2014 – 06/2015

Lash Group AmerisourceBergen – Charlotte, NC

·         Implemented standardization of all customer facing work product which improved both the internal and external customer satisfaction survey point total by 15%

·         Performed project management of server and application software certifications at DOD required security levels via Retina and other software security scanners, resulting in the awarding of a multi-million dollar software contract

·         Directed management of the IT mission critical infrastructure, including consolidation of the development datacenter footprint from seven datacenters to two, through increasing VMWare (to 75% server virtualization) and EMC Storage devices, using DS3 WAN topology for expandable bandwidth

·         Performed governance for all departmental multi-sourcing initiatives which improved the efficiency of all development departments, by utilizing multi-sourced resources including within datacenter management

Sr. IT Project Delivery Manager, 08/2013－ 06/2014

Anthem WellPoint - Indianapolis, IN

·         Responsible for managing a $3 million project to migrate the legacy Care and Case Management System to a new platform.

·         Managed 7 Project Managers across 5 business areas with overall project budget oversight

·         Directed Anthem’s largest $7 million Electronic Medical Record (EMR) wireless Penchart system replacement project that greatly improved patient data capture quality, leading to effective and efficient diagnosis and resulting in clarity of data received by pharmacies and referring physicians.

Sr. Program Manager, 02/2013 － 08/2013

DataCert Inc. - Contractor － Houston, TX

·         Responsible for providing Program/Project Management for multi-million software implementations of legal matter and spend management solutions, customized to meet the needs of major government and corporate clients.

·         Managed a $3 million project to migrate the legacy Care and Case Management System to a new platform.

Enterprise Project Delivery Manager, 02/2012 － 02/2013

Blue Cross Blue Shield of LA, Consultant － Baton Rouge, LA

·         Responsible for Program Management of the portfolio of 39 projects within the Corporate Affordability Pillar.

·         In a strong matrix environment, effectively led up to 16 development teams. Responsible for delivery of SDLC projects, resulting from strategic changes, federal compliance request, new business, Healthcare reform, and other mandated changes.

·         Successfully implemented yearly mandated changes and open enrollment software initiatives for the Group and Individual MedAdvantage product and directly managed the implementation and testing of a $4 million project to upgrade the legacy Medical Management System to a cloud based platform.

Sr. Project Manager, 02/2011 － 02/2012

Compuware Consulting - NASCO － Atlanta, GA

·         Successfully implemented the 27X, 820,835 transactions and Claims Edit with End to End testing using SDLC, while managing 20 member team including remote and offshore resources

·         Managed $4 million budget across multiple years with 20+ resources

·         Served as Compuware onsite project lead for NASCO account and managed enterprise-wide risk analysis which identified risks related to HIPAA/HITECH legislation; developed mitigation strategies to avoid PII or PHI breaches

Sr. Project Leader, 03/2008 － 01/2011

Blue Cross Blue Shield of SC － Columbia, SC

·         In a strong matrix environment, effectively led up to 16 development teams. Responsible for delivery of SDLC projects, resulting from strategic changes, federal compliance request, new business, Healthcare reform, and other mandated changes.

·         Managed Health Care Reform Initiatives, government compliance projects, and  successfully implemented:   

Ø  Managed all technology elements of the project including the datacenter build-out, including hardware, software and WAN infrastructure, including hardware, software and consulting vendors in coordination of the installation.

Ø  Managed and controlled all daily plan level reconciliation’s and record keeping activities

Ø  Acted as a primary client contact regarding plan level and participant level inquires and concerns

Ø  Ensured data integrity relating to participant accounts on Fidelity participant record keeping system

Ø  Monitored and interfaced with the payroll and benefit departments regarding wire transmissions and participant’s indicative data information

Sr. Project Manager, 01/2007 － 02/2008

Core BTS IT Consulting － Indianapolis, IN

·         Contracted to provide technical project management and process improvement regarding strategic staffing and procedures compliance.

·         Successfully managed the project planning, scope, and requirements definition for a $2.7 million data center migration project.  

Project Manager, 03/1998 － 11/2006

SBC/ATT － Indianapolis, IN

Lead team of 24 engineers during critical project milestones, ranging from $1 million to $15 million in total cost.

United States Marine Corps

Active Duty 02/1983 – 02/1998

•          Drill Instructor, Meritoriously promoted

•          U.S. Marine Corps Electronics and Electricity School, Honor Graduate

•          U.S. Embassy, Chief Non-Commissioned Officer

Professional Certifications

•          Six Sigma Master Black Belt, CSSMBB

•          Scrum Master, CSM

•          Professional Associate Health Management, PAHM

Academic Education

•          MBA (Project Management), Southern New Hampshire University, Manchester, NH

•          MS (Organizational Leadership), Southern New Hampshire University, Manchester, NH (Graduate 2018)

•          BS (Management), St. Josephs College of Maine, Standish, ME

•         AS (Management), Hawaii Pacific University, Honolulu, HI

Technical Courses

•          Server Management - Microsoft Team Foundation (TFS)

•          Project Management Toolkit – Mindvation

•          Project Management- IBM Financial Services

Awards and Recognitions

•          Microsoft Gold Partner Certification

•          Information Week 500-Top 250 Innovators Award

•          TriZetto - Innovator’s Award (team award)

•         TriZetto - Leadership in Action Award