Candidates About

 

         Javad Zafersiddiqi                     

Summary

·         Dynamic executive Business leader with 15-years of successful experience in business research-analysis, business requirements development, budget negotiations, Budget tracking, project management and delivering  solutions in achieving mergers and  acquisitions, ROI, technology & Business management recruiting, Training, supply chain management, procurement, Purchasing, Buying, Marketing and Performance Improvement in customer experiences in telecom, banking, financial services, mortgage, student loans, legal, property, casualty Insurance, healthcare insurance, Pharmaceutical & Pharmacy, integrated retail product fulfillment, web development, auto Loans, travel, hospitality, computer Hardware and  software, Telecom,  Oil and  Gas, Power and  Energy.

·         Possess 10+ years’ experience working as a Project / Program Manager / Business Analyst in enterprise level companies under PMO, managed $20M+ Budget value for large and  complex projects and   provided project management services to achieve project deliverables for enterprise clients.

·         10+ years of experience in Marketing, Business Development, Project-Program and  Operations Management, Strategic Planning, Contract Negotiations, Vendor Management, Resource Management, Team Leadership / Motivation, Presentations, Metric Analysis and  Reporting, Customer Relationship Management, Strategic Partnerships, Risk Management, Cost Reductions, Issue Resolution, Internet-Online Marketing, Online Media, Online Advertising, Digital Media, Digital Marketing, SEO, E-Commerce, SEM-Search Engine Marketing, Video and  Print Media Productions.

·         Managed Programs for complete bundles of Voice, Data and high speed internet services to telecom clients.

·         Developed and executed activities related to end-to-end Project Management, including project plans, estimates, scoping and requirements gathering & prioritizations through cohesive team approach.  

·         Maintained a 40% controllable income for 19 Insurance Platform (ALIP) client contract totaling $8.5M. 

·         Proactively monitored, managed and reported on execution of deliverables for multiple concurrent projects. 

·         Supervised project elements achieving valued deliveries, financial accountability and customer end-user cohesion.  

·         Assembled resources and monitored progress aiding in the completion of projects within tight contractual parameters. 

·         Developed estimates for project work orders that were signed off by clients indicating project acceptance

·         Managed project financials, made adjustments and tracked target budget Earned value management system.

·         Performed the process of Statement of Work and contract creation to secure new and follow-on work.

·         Liaised between clients, internal leadership and legal to get SOW’s through approval and signoff. 

·         Established strong relationships with each client resulting in new projects and increasing consulting revenues.

 

Education

Bachelor of Science, Majors – Statistics, Engineering Mathematics and Physics, University of Karachi, Pakistan

Business Administration Studies, Graduate School USA, Washington D.C, USA

G.E.D., Pakistan Air Force Model Academy, Mauripur, Karachi, Pakistan

 

Certifications

PMP, Project Management Professional

Six Sigma Green Belt Lean Management

ITIL and CMMI Professional

Agile and Scrum Methodology Professional

VMWare VSP and VTSP Professional 

 

Project Management Technical Expertise, Tools and Skills

Microsoft Project, Oracle Primavera, Planview, SharePoint, JIRA, KANA, HP PPM, Risk Management, Data analysis, System management, Oracle Enterprise manager, HIPAA, HL-7, DB2, SQL, Oracle, JDE, Cisco, HP BSM, VMWare, Linux, Windows, NetApp, C#, .NET, JAVA, JBOSS, Tomcat, IIS, SAAS, PHP, Tivoli, SIP Server, Data Warehousing, OLAP, Share point, Clarity PPM, HP PPM and Quality Suite, Windows, Linux,.

 

Professional Experience

Program Manager

Employer: Network Power Solutions Inc. – Jan 2010 – Present

 

Clients: Data Center Solutions, Metro-911, Promenade Towers, DuPont Displays, Albertsons, City of Los Angele 100+ Sites, Jim Hansen Productions, Landmark Theaters, Universal Studios, Capitol Records, Forever 21 Fashion

Responsibilities: Program-Project-Risk Management, Remote Vendor Relationships, Recruiting, Technology Operations, Financial Management, Strategic Focus

 

·         High visibility role to executive leadership and accountability for strategic business, technology and   organizational programs and as a Program Manager translated the needs of the leadership team of customers into a program achieving the desired goals and objectives.

·         Drove the implementation of programs through collaboration with Technology, Engineering, Operations, Data Acquisition, Statistical Research, Call Center, and   achieved maximum ROI and   been awarded a maintenance-upgrade Contract from City of Los Angeles for $2.5M / year for next 5-years.

·         Provided full turnkey deployment services using Strategic service partners and industry leaders such as Emerson, Eaton, APC and   many other related companies.

·         Data Center build-out from scratch in High rise developments with monitoring and controlling design process and construction process.

·         Developed and   implemented a project communication plan and   ensured cross-track dependencies are identified and   managed effectively for projects involving Data Centers up to 600+ Servers with critical security applications using SEI CMMI standards.

·         Resource planning, Risk assessment and   value engineering Claims and impact analysis and recommendations on Clause 14 submissions w / detailed CP breakdowns.

·         Researched and managed projects starting from projects scope, schedules, staffing, financial solution design, Hardware and Software execution, controlling, closing, Issues-Risks management and KPIs Communications plan management for Aerospace Corp and Boeing data migration and   data warehousing projects using SharePoint.

·         Developed and managed project plans, defined deliverables, key milestones and critical path and facilitated business configuration planning with stakeholders.

·         Identified needed resources for PeopleSoft HR management projects for client Forever 21, defined project charter 7 scope, assigned project roles and mitigated project issues, dependencies, constraints, risks and user stories using  Kana application development tracking tool.

·         Developed project outcome success measures, balanced project schedules, scope and   budget and renegotiates with program and   stakeholders as needed.

·         Established project methodologies, communication plans, improvement efforts and   developed implementation recommendations.

·         Managed the implementation of ecommerce fulfillment automation through a COFE/Vargo applications systems

·         Managed the implementation of BI system using Micro strategy/IBM Netezza.

·         Managed Data Warehousing / OLAP projects for Business Intelligence objectives to achieve multi-dimensional analysis on sales, marketing and financial data per business requirements. 

·         Projects involved Data security analysis, Data extraction and transformation and loading, data warehouse development, automation of different security processes, generation of OLAP cubes and complex multi-dimensional analysis with MDX. ULTIMUS Workflow, SQL Server ORACLE, Data Warehousing / OLAP Business Intelligence and IT process improvement management functions including use of Kanban so client Forever 21 teams maintain inventory levels by sending Purchase orders to produce and deliver a new shipment in SAP application as merchandise gets consumed and further more Purchase Order get tracked through the replenishment cycle and bring extraordinary visibility to suppliers and buyers.

·         Ensured service delivery meeting or exceeding customer requirements and expectations maintaining SLA's for timeliness, quality, creative problem-solving and   intensive operational Key Performance Indicators (KPI) variance analysis, remained responsible for design recommendations, development, preparation, analyses and partnering with the business security stakeholders to researching KPI variances and Compiled monthly and Quarterly Business review presentations for stakeholders senior management.

·         Developed Strategy to Translate and Transform customer business facilities including HVAC, data center Electric and Solar Energy, Power and Power Back-up requirements into SOW of products Procurement Strategy, supply chain and Six Sigma functionality integration methodology to maximize business efficiencies.

·         Used PMBOK, ITIL, Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, ROI and cost control targets reporting using Data Flow Modeling, object Modeling, Case Analysis, Workflow Analysis, and   Functional Decomposition Analysis tools and techniques for several BI-DW projects and   updated BRD, FRD in Clarity PPM.

·         Created and published weekly / monthly / quarterly executive reporting to measure data center build-outs, SDLC Development, migrations and transformations activities progress and identified opportunities for service improvement and cost reductions with sub-vendors on long term contract negotiations.

·         Achieved metrics by soliciting, aggregating and   editing inputs from 10-40 individual contributors, managers and   executives and   updated quarterly scorecard processes by soliciting, analyzing and   synthesize quantitative surveys from 10-15 team leaders and   monitored the consistency and   summarize the patterns of PLM with onshore and Global Offshore teams.

·         Applied knowledge of all State, Municipal and   Local regulatory requirements including CFR and OSHA and   managed $11M budget Portfolio for Data Centers and 911-facilities HVAC Infrastructure projects roadmap with $163-Million ROI benefits to customers.

·         Ensured timely and   effectively installation of SOA based web logic Application Server configuration, administration and   voice engineering framework and technologies such as SIP Server, GVP, Outbound, Routing and   CRM integration IVR, CTI, call routing, ACD and   PBX integration for the call centers and Point-of-sale data analysis projects for client Forever 21 Clothing Stores and In-N-Out Burgers.

·         Used MS-Project Server, Clarity PPM to track planning, budget, costs, schedule, Critical Paths and status reporting on projects progress.

·         Managed design, manufacture and   startup of power and energy projects including overall system design, customer site engineering drawings, assembly and   fabrication drawings, bills of materials and   specification compliance incl. Budgets and Legal contracts approvals.

·         Used Clarity corporate performance management software to bring together KPIs, financial budgeting, planning, consolidations, analytics, project cost control, Scorecards and   dashboards for Prosci and Adkar change management results for all developments.

·         Used diagnostic processes and   analytics to help business leaders enhance their capacity to assess and   change management through using Adkar Change Management methodology processes.

·         Coordinated with senior management in developing balance score cards and   key performance indicators, improvement plans, and   tracking plans, with overall business objective to improve employee performances.

·         Developed and launched Wireless mobile Monitoring application development services for mission critical customer facilities providing security authentication coverage for their data centers with 500+ servers using waterfall methodology and   implemented VM Ware technology in data centers for virtualization using agile SCRUM PLM methodology.

·         Used Clarity and MS-Project software tool to maintain RFP Budget, NDAs, contracts and   legal approvals and   generated reporting on progress of the several SDLC including MS-BI-DW projects.

      Environment: System management, Infrastructure, VMware, Datacenter, Waterfall methodology, Agile, Scrum, SIP

      Server, Data Warehousing, OLAP, SQL Server ORACLE, MS Project

 

      Employer: Network Power Solutions Inc. – Jan 2010 – Present

      Client: Accenture / Blue Cross Blue Shield, (Contract), Chicago, IL, September 2012 – March 2013   

      Project-Program Team Lead, Financial Systems / NGEN PIO-PMO Office, (Contract ended successfully)

      Program-Projects Coordination and Management, Vendors Relationships, Operations, Strategic Focus and

     Risk Management Activities

·         Researched, analyzed, coordinated-managed, status reporting and   stability of project oriented work efforts for several data analysis, software development and integration projects across the board related to NGEN ( Next Generation Portal Application for Obama Affordable Health Care Reform to increase Key Performance Improvement Indicators ( KPI )and   Customer Experiences for BCBSIL operations in 5-States, IL, OK, TX, NM, MT.

·         Partnered with Senior Managers, Project Managers and   Team Leads in establishing regulatory HIPAA andHL-7 compliance strategy, goals, and   objectives, and   contributed to the operational management plans formulation and   execution with onshore and offshore SDLC manpower resources allocation to development teams and   calculated ROI at Program level for DB2, SQL, Oracle and   JDE application development projects consolidation.

·         Provided Contract Administration services for Healthcare Compliance and   Operations department. Drafted contracts on behalf of Senior Directors for industry specialists and   members of the health care community, including project sponsors and   independent medical education agreements. Ensure compliance with strict industry standards and   correspondence between BCBSIL and hospitals. 

·         Researched 900+ Requirements throughout entire Enterprise applications and identified 100+ dependencies and   mapped interfaces at PMO level to develop RFP with effective technical writing to build single-view wire frames, system and applications to decrease IVR hold time for call centers and used PM Toolkit to track Action Items, Risk Logs, and   Status-Burn Reports to achieve customer satisfactions, loyalty and retention target ratios.

·         Maintained liaison between application development and   9-Data Center infrastructure deployment teams, Coordinated project planning and management review meetings, assisted project Team leads with cross-functional collaboration, financial analysis and   customer / partner interaction communications management, building and   implementing new services, resource acquisition and   managed project plan with effective scope, time, budget, quality, defined deliverables, key milestones and critical path in Cisco, Linux, Windows, NetApp. Capacity planning and development processes.

·         Responsible for assembling project plans and   teamwork assignments, directing and   monitoring work efforts on a daily basis, Identifying resource needs, performing quality review and   escalating functional, quality, timeline issues appropriately.

·         Monitored and adjusted forecasts on a daily basis to insure they aligned with Accenture’s fiscal plan. The forecasts were used to report on Accenture’s financial strength within the industry. 

·         Assigned as Records Lead responsible for making sure all contracts and records where in compliance within BCBSIL Records Management System (ARMS). 

·         Assigned as the Client Data Protection (CDP) Control Owner. Maintained compliance of Client Data Protection Requirements to insure security of client data.

·         Collaborated with diverse groups and   individuals to motivate and influence strategic planning and execution to effectively managed client relationships at all levels across BCBSIL and   ensured that accurate, objective, timely program performance information is consistently available and   meets quality standards to support management decision making.

·         Communicated and   presented project status to a variety of audiences and acted as primary project contact for operational managers for projects covering subscriber and provider billing, claims, and   pharmacy order and inventory compliance metrics.

·         Remained primary contact for stakeholders, partners and customers regarding project estimating, delivery, UAT and release planning and management processes.

·         Collaborated, motivated, Influenced and made recommendations to senior management regarding complex projects initiatives and applied knowledge of change management process on projects.

·         Monitored delivery of high quality Health Insurance Finance and Billing systems data analysis, development and testing on time and within budget, managed development issues in JIRA and technology implementation processes.

·         Responsible for tracking key project milestones and   adjusting project plans and / or resources to meet the needs of customers including single sign-on feature availability and   testing for several business requirements with offshore vendor HCL teams in India.

·         Assisted other Senior Project-Program Manager(s) in identifying and   prioritizing opportunities for utilizing IT to achieve the goals of the enterprise by using advanced knowledge and   proficiency in the use of Scrum and Agile project management methodologies and   tools, resource management practices and   change management techniques in the ICD-10, HL-7, HIPAA 5010, HIE, and   HER EPIC under DHS candida implementation, change management training and   SOA based web services optimization projects.

·         Researched, reviewed, acquired and   implemented new technologies that supported NGEN PORTAL to benefit Health Insurance subscribers while meeting business, regulatory, and   architectural requirements.

·         Used Data Flow, object Modeling, Case-Workflow Analysis, Functional Decomposition Analysis tools and techniques for HL-7.

·         Screened, Interviewed and hired permanent employees and   contract staff as needed to meet project and   non-project software support needs. Ensured timely and adequate documentation such as NDA and contract management creation and   availability from Legal for project planning and   audit compliances. Managed technical development teams in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle environments.

·         Used best practices and   methods to Improve services and processes and solved complex problems through taking new perspective using existing solutions and worked independently after understanding internal and   external business issues with user stories in Kana.

·         Directed the work of other staff members such as Business Analysts, Data Analysts and Java Developers working on several projects including e-Commerce projects. Completed and delivered the program in November 2013.

      Environment: SDLC, Infrastructure, Data Center, Scrum, Agile, Epic, Operations, Risk Management, Data analysis,

      System management, e-Commerce, Java, HIPAA, HL-7, DB2, SQL, Oracle, JDE, Cisco, Linux, Windows, NetApp,

      C#, .NET, JAVA, SAAS, PHP.

     

      Employer: Network Power Solutions Inc. – Jan 2010 – Present

       Sears Holdings Inc. BA-Project-Program Manager, e-Commerce Fulfillment Services      April 2013 – Nov 2013

       Responsibilities: Program Management, Operational excellence, Risk Management, Remote Teams Mgmt.

·         Under the Guidance of DVP, VP and Program Director drove and managed $14M Financial Budget portfolio for SDLC projects roadmap with $130-Million Products Fulfillment Benefits to Marketplace ( Fulfillment by Merchants and by Sears ) at PMO level along with a high priority CCN Outsourcing Pilot Project RFP for $4M as well as a Salesforce.com CRM implementation project for $2.5M ensuring business systems requirements gathering and validation, Business analysis, proposing  Infrastructure including Cisco, Linux, Windows, Net app cost solutions to solve business problems, achieve business objectives to further increase customer-loyalty and higher customer retention metrics.  

·         Managed the National ecommerce program including execution of website feature roadmaps, Launched the iOS and android mobile apps that includes product bar code scanning, social networking, new arrivals, videos, shopping and store locator tools. Managed multiple multi-million dollar ecommerce in parallel and program budget of 50 millions.

·         Responsible for assessing business requirements for salesforce and other applications and   responding with appropriate technology, ensured the operational readiness of systems and   definition to corporate standards and   extensive data cleaning / scrubbing and   data mining experience required for the projects

·         Managed large Ecommerce initiatives (B2C) Scope of activities was diverse from managing budget of multi-million dollar demand   and supply of products Procurement and fulfillment management projects to being involved in the technical architecture decisions affecting the company’s ecommerce strategy. Successfully implemented some key website features and   helped select strategy to enable Sears-Kmart content to be ranked at top of major commercial search engines. Supervised a team of 18 multi-level professionals, 8 local and10 Global offshore team lead engineers with Sears Holdings India to increase ROI.  Researched and managed related documentation changes to completion.

·         Provided strategic vision for Data Center Transition, transformation and integration of business solutions to maintain flexibility, reliability, and   scalability within project scopes of single sign-on, single pool Inventory, products demand   Procurement and supply fulfillment Strategy optimization, Day Specific Shipping Delivery Promise, Pick-a-day functionality, Return Process Automation, pricing Alert Enhancements, customer loyalty-retention, Auto-Refund and obtained financial budget and legal approvals.

·         Lead pricing strategy and   pricing optimization to drive GP improvement, developed strategic initiatives to drive top line growth based on customer data analysis and   participated in identifying dependent and   independent variables to develop goals, expected outcomes and   desired results using PM Toolkit tracking Action Items, Risk Logs, Status and Burn Reports.

·         Researched, developed & implemented solutions for seamless flow of credit card Payments in a Retail environment through ensuring redundant connectivity solutions & 1^st Tier Providers for processing using PM Toolkit incl. Action Item/Risk Log, Status & Burn Reports.

·         Developed & maintain program/project dashboards updated with accurate status, issues and risks based on customer research and implemented Billing Manager for online invoicing tool from Intuit designed to help Sears Holdings marketplace merchants with their invoicing process along with intuit integrated accounting & payment service to accept & process credit cards payments.

·         Identified and assessed new initiatives to determine the work effort and   estimated necessary time and cost to completion for SOA based SaaS and Cloud centric projects for hosted IVR applications for market place merchants and customers.

·         Defined Roles, Resources and   Infrastructure for successful online pharmacy BI-DW project implementation for fulfillment with HIPAA Compliance governance and performed complete business analysis by gathering business requirements, project vision, risks and scope.

·         Worked with management members to understand   project and   health Insurance business priorities for Pharmacy Fulfillment Project, managed to meet project milestones, and   supervised development schedules on time and   under maximum allowed financial budget.

·         Maintained Governance on Baseline holistic program / project costs and compared them to actual project costs after implementation.

·         Used Data Flow and object Modeling, Case Analysis, Workflow Analysis, and   Functional Decomposition Analysis tools and techniques.

·         Extensively used MS-Visio to develop business requirements and   MS-Project to track tasks and   activities and applied PMBOK, ITIL, Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, ROI and cost control targets for many projects.

·         Maintained lliaison between application development and   Data Center infrastructure deployment teams, Coordinated project planning and management review meetings, assisted project Team leads with cross-functional collaboration, financial analysis and   customer / partner interaction communications management, building and   implementing new services, resource acquisition and   managed project plan with effective scope, time, budget and quality.

·         Ensured adherence to budgets vs. actual spend correlated to schedules, work plans, labor expenses, capital expenses, performance requirements and   proper forecasting to keep budget variances within tolerance.

·         Lead and   work closely with onshore and   offshore Infrastructure and data analysts, development and   QA teams through various SDLC phases / releases for SOA based web services.

·         Developed risk assessment and   mitigation plans. Ensuring program / project sponsors and   stakeholders are kept apprised of status for PeopleSoft & Taleo integration.

·         Developed and maintain program / project dashboards using JIRA, updated with accurate status, issues and   risks and   did research and   implemented Billing Manager for online invoicing Intuit-tool designed to help Sears-Kmart marketplace merchants with their invoicing process using Intuit integrated payment service to process credit cards using onshore and   offshore teams with Sears Holdings India.

·         Lead post-project lessons learned sessions under PMO approach to improve future project processes and   performances for Fulfillment based OBU (Online-Business Units) Software Development and Digital Media Projects to further increase ROI and   supervised ROI reporting. Managed several technical development onshore-offshore teams in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, JIRA environments

·         Prepared final program / project report to compare scope, timing, schedules and   cost to original baselines. Established and   measure program / project KPI’s. Perform program closeout tasks once final project report has been signed off by sponsors and Stake holders.

·         Tracked Marketing, Performance Improvement and Customer Experience metrics. Ensured Adkar Change Management methodology effectiveness and   achieved 23% cost reductions across the board.   

 

Employer: Electronic Universe Inc.  , (FTE), Los Angeles, CA, Jan 2002 – Nov 2009

Chief Operating Officer and Program Director, (Company Closed)  

Responsibilities: Program / Project Risk Management, Vendor Relationship, Recruiting, Operations / Financials, Strategic Focus           

·         Managed large and complex projects of Data centers set-up and migrations, infrastructure and   software development projects including project scope, schedule, resources staffing budgeting, finance, billing, quality, costs and   change management processes using MS-Project for clients like Bank of America, Wells Fargo, Chevron-Texaco, Kaiser Permanente, Applied Materials undim-Qwest.

·         Lead pricing strategy and optimization to drive GP improvement, top line growth based on customer data analysis and participated in identifying dependent and independent variables to develop goals, expected outcomes and desired results. Managed technical development teams for migration projects in C#, .NET, JAVA, SAAS, PHP, SQL, Oracle, DB2, JDE, OS / 390 and z / OS.

·         Managed $9M Budget for Data Center Infrastructure projects roadmap with $40-Million ROI Benefits to customers. Researched and Developed Strategies to identify, negotiated and signed legal contracts with new consulting clients for implementing onshore data centers, SOA centric Cloud technologies, software development, Software-as-a-Services (SaaS) and   call center services for USA based clients through off-shore call centers. Applied PMBOK, ITIL, and Scrum, Agile waterfall and Six Sigma lean methodologies with DMAIC principle for meeting IT-Compliance-Governance, financial budgets, and ROI and cost control targets for many projects. Researched, developed and implemented solutions for seamless and risk free flow of credit card Payments and Customer inquiry solutions in a Retail environment through ensuring redundant IVR connectivity solutions and1st tier Providers for processing for FedEx, Bank of America, Bass hotels, Starwood Hotels, Wells Fargo Bank, Lincoln Snacks, Costco, MBNA, Hewlett Packard, Essilor, American Honda, Goal Financial, Bank of Tennessee, State of Iowa and Kaiser Health Insurance.

·         Five years’ experience in managing ecommerce projects for Bank of America, Wells Fargo Bank and First Data for convergence, migration and transformation of Legacy data from DB2 running on OS / 390 to z / OS on to Oracle for the back end SQL server on the front end to enable Global online account access, authentication, billing, accounting & HR management applications such as PeopleSoft & Taleo.

·         Ensured timely and effectively installation and integration of WebLogic Application Server configuration, administration and voice engineering framework and technologies with Siebel application server including SIP Server, Genesys Voice platform, Outbound-Inbound-Routing and CRM integration IVR, CTI, call routing, ACD, PBX integration for Goal Financial and First Data call centers.

·         Strongly served the Product Owners and   Development Team in facilitating SCRUM Meetings and   guided the Scrum Team and   organization on how to use Agile / Scrum practices and   values to delight customers via discussion, decision making and conflict resolution.

·         Lead the team to remove impediments by assigning the right personnel to remove the impediment.

·         Assisted with internal and   external communication, improving transparency, radiating information, supported and   educated the Product Owner, especially with respect to grooming and maintaining the product backlog for Point-of-sale data analysis for First Data.

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