Candidates About

 

Hemant Gopalani

Program Manager | Infrastructure | Transportation/Supply Chain

Relevant Experience

 

Summary: Infrastructure Program Manager with 16+ years of experience in transportation/supply chain, order to cash (OTC), industry expert in Consumer Products, Food & Beverage, High Tech, Automobile, Telecom and Manufacturing.  MBA (Management of Technology) from Georgia Tech along with PMP training. DCDR Project as SAP Project Manager at Cisco: Set up new DCDR (moved from CA to TX), SEC/Sarbanes Oxley, responsible for leading the team to move and preserve the data. Program Management and global enhancements experience in telecom and manufacturing. Experience running multiple projects simultaneously. Skilled in client interaction, conducting complex business process analysis, writing functional specifications, requirements gathering and knowledge transfer using ASAP methodology.

 

Core Skills: Using a structured methodology, manages large application development, package implementation or infrastructure implementation projects for clients in a variety of industries and environments.  Responsibility includes all phases of the project life cycle as well as program/project team management and budget administration. Planning, Budgeting, Facilitation, Presenting, Reporting/Tracking, Coordination, Risk Analysis, QA, Procurement, ROI, Mentoring, Liaison, Strategist, Resource Managing, Staffing, Communications, Leadership, Estimating, Negotiating, Vendor Management, Change Management, Issues Management.

 

Soft Skills: Superior written and verbal communication skills. Proficient at forging strong partnership with business owners, meeting deadlines, working independently & training end users.

 

Projects

 

Kavan Wireless                                                                                                                                    6/2016 to Present

Program Manager/Owner

Set up refurbishing unit for Amazon Prime Certified Vendor. Partnered with Apple and Samsung Vendors, to sell on a wholesale basis, iPhones and Samsung phones across GA and across US.  

·         Set up E2E process for Procurement of Apple phones, refurbishing and shipping to US and other international customers.

·         Marketed and sold entire range of iPhones and Samsung phones to MPCS, Boost, Cricket and local carrier stores.

·         Procured, quality checked and shipped to international customers based in Hong Kong, India and Philippines.

·         Responsible for supply chain management, product requirement planning, identifying suitable vendors by comparing quotations, procuring merchandise, receiving goods in warehouse and inspecting the product for quality and quantity.

·         Responsibility for product pricing, maintaining P&L and ensuring customer commitments are met consistently.

 

 

Coca Cola                                                                                                                                                     1/2016 to 5/2016

Program Manager

Team Size: 60

Led upgrade program for XI and TIBCO (81) middleware with Mulesoft. Entire on premises functionalities such as data conversion, massaging and encryption was migrated to Cloud. Tibco was responsible for flow of critical financial data relevant for SEC, M&A and Coca Cola North America.

·         Created and executed tactical project work plans in MS Project (incorporating SDLC, ASAP, waterfall methodology) in accordance with program objectives and revised as appropriate to meet changing needs and requirements of the team.

·         Developed and executed project deliverables, milestones and required tasks and helped determine priority, scope, time frames, costs, risks and staffing requirements for projects.

·         Worked with end-users, program managers, architects, and engineers to define scope and objectives of projects (Charters) by developing and maintaining a team environment.

·         Initiating & Planning, Funding, Business Requirements, UAT, Global Business Readiness for Mulesoft and Cloud integration.

·         Responsible for driving the functional and technical gap analysis of Mulesoft, cloud configuration and MDM.

·         Worked with IT System Integrators and IT SAP implementation partners (Infosys and Cap Gemini).

·         Aligned delivery and test teams with SDLC check gates.

·         Closely worked with SAP cross functional teams both onshore and offshore for design.

·         Worked with PM tools such as SAP Rev Track, MS Project, HPQC (Testing).

·         Identified risks and planned for all activities related to 81 TIBCO Mulesoft for each functional architect and published it with integration team and Coke management.

 

Cisco Systems                                                                                                                                         4/2014 to 7/2015

Program Manager

Team Size: 41

Led M&A program for integration and migration of CDBU to Cisco centralized data store. Program included: Migrating Tasker and Filling Station data to AT/HQ via a system of servers/executables/scripts/etc. which extracted copies of all necessary STB data, from factories all over the world, and then submits this data to a centralized Cisco data store.  On completion of this activity, software running on AUTOTEST servers (the AT scripting environment) would be able to retrieve this data from the centralized Cisco data store and use it to repair/serialize STB.  ATCP TSS/FS Clients were required to avoid bridging the data back to the legacy databases.

Providing updated virtual part definition for zip of zips Webstar products and coordinating with the ODM for factory process alignment.

Migrated Power KEY CBRs to AT, including rolling out a compliant format for new records and provided guidance in harvesting legacy records from Juarez/PEXP. Updated the VMES process to collect comprehensive repair information.

·         Program deployment based on standard Agile methodologies.

·         Documented and helped management familiarize with sustainability and initiatives that helped Cisco rebrand itself to stakeholders as more environment friendly company.

·         Created QE progress reports, which contained budget, resource counts and cost associated against milestones.

·         Budgeted and planned resources required for global implementation of new AT environment.

·         Initiated program to align the engineering domain of business with Cisco Systems global platform.

·         Engaged with Senior management in laying down strategy for HR, Finance and Virtual parts data migration/ retention and SAP decommission.

·         Gathered requirements and prepared executive commitment deck for senior management.

·         Closely worked with PEIS team, to find and address gaps in the current process. Streamlined PEIS data flow from PEIS to factories and AUTOTEST database.

·         Led Wipro delivery team to oversee EDI failures and successfully modified/ reran the failed files.

·         Closely worked with engineering team for migration of legacy data from all Cisco global key sites and formatting to adapt to new HQ database.

 

Cisco Systems                                                                                                                                         3/2012 to 3/2014

SAP Project Manager

Team Size: 27

Led SAP Projects for global enhancements in SAP SD, MM, FICO, Engaged in Demerger of FOX conn and Cisco IP- migration of legacy manufacturing data from FOXconn to Cisco. Led SAP Sunset project where all SAP functionalities, data, processes were being replicated in Oracle R11.

·         Managed projects from project scoping, sizing to implementing and supporting through warranty period. Managed, facilitated and maintained all project related historical documentation, project schedules and milestone due dates, resources requirements and identifies task relationships.

·         Monitored the project status and track key performance indicators. Managed costs, budget, and schedule.

·         Managed the intake and documentation of project requests, project change order documentation, and facilitation of collaborative documentation capture and archiving.

·         Led project building meetings to include information for schedules, data requirements, resource assignments. Developed and published communications to project teams and management.

·         Developed resource strategies, budgets, staffing models, tools, and support plans necessary to execute the project.

·         Regularly coordinated with functional and technical teams to assess task assignment and deliverables completion and ensure that all project plan objectives are met.

·         Continuously mentored onsite and off shore associates focusing on subject matter expertise, project knowledge, exposure to customer issues and onsite offshore coordination of cross functional teams.

·         Closely worked with off shore and onshore teams addressing issues, escalations, global enhancements. Helped identify business need for additional resources to address outbound enablement file issues to customers here in U.S.A. and India. This included defining roles and responsibilities and effort estimation.

·         Successfully worked over 20 global enhancements (exported documents, COD, Domestic shipping documents, ASN etc, EDI 850, 810, 864, Lables etc.). This involved requirement gathering, gap analysis, stakeholder identification, capturing dependencies, defining scope, defining governance, UAT process and project time line.

·         Creating Functional Specifications Document, tracked status, helped execute UAT.

·         Responsible for leading blueprint workshops, SAP Configuration, Custom Development, IDoc and/or EDI Interface development, Cutover Activities, Data Migration, Testing and User Training and hyper-care support.

·         Successfully addressed escalations in Asia pacific, Mexico, U.S.A., EU and India.

·         Worked closely with ABAP team for all SAP Script and bartender labels enhancements.

·         Supported Six Sigma team from Cisco china on CAPS project. This project was initiated to identify issues with outbound enablement files.

·         Monitored data cleaning initiative; Activities included compare, include and merge redundant business partner master records (potential duplicates) in data cleansing cases.

·         Identified the process for outbound enablement files and E2E process of SAP OTC.

·         Served as the single point of contact managing Wipro's relationship with Cisco. Defined project plan, identified key milestones and deliverables. Tracked project to successful closure.

 

Hitachi America                                                                                                                                    7/2011 to 2/2012

Project Manager/ SAP OTC Sr. Lead Functional Consultant 

Team Size: 19

Led project for migration of entire SAP platform (SD, MM, FIO, HR, Basis, Security) from IBM servers to Hitachi in-house servers. Solely responsible for extensive EDI inbound and outbound testing (850, 862, 830, 864, 824, 856, 810) for Hitachi Metals Automotive Components and AAP. EDI testing was carried out for a customer base of over 140.

·         Engaged in project management and conducting extensive testing including proof of concept, unit testing, integration testing and user acceptance testing. 

·         Worked closely with SAP MM, ABAP, Basis, security during testing and migration.

·         Responsible for SAP OTC and materials management business process testing at plant location, crucial before and post go-live.

·         Responsible for post go-live support. Support involves resolving issues faced by users in Hitachi plants in St. Mary (Ohio), Lawrenceville, Wellsboro and Effingham.

·         Worked extensively with labels for BMW, Honda, Subaru, Ford America/ Canada, Volkswagen, Acura, Nissan and Toyota.

 

Pepsi Cola North America (PCNA)                                                                                    11/2010 to 6/2011

LE Functional Consultant 

·         Brought in as a subject matter expert in SAP-Logistics processes and configuration to the COE Team in-order to support ERP optimization and new projects.

·         Acted as a liaison between various groups such as business users, carriers, project management and various other in-house SAP teams such as Master Data, Security and BI.

·         Primary responsibilities included absolute ownership of various enhancements from requirements gathering to go-live & support in the area of Sales and Distribution.

 

Ciba Vision                                                                                                                                                 7/2009 to 8/2010

SAP SD& LE Functional Consultant

Classroom training of various new enhancements to business users from Italy, Spain, Portugal and North America. Created presentation and other training material.

 

Eastman Kodak                                                                                                                                       3/2008 to 6/2009

SAP SD & LE Functional Consultant

Responsible for up gradation project and did SAP 4.7 to ECC 6.0 (Enterprise) upgrade and supported new CRM implementation.

·         Using ASAP methodology conducted all tasks for Business Blueprint and Realization phases of project; this included process definition, testing and configuration support for the areas of sales orders, pricing, availability check, shipments and invoicing.

 

Crompton Corp.                                                                                                                                     1/2007 to 2/2008

SAP SD Consultant

·         Worked closely with the Customers implementing the SD Module in SAP-R/3 and studied the AS-IS business process analysis and developed TO-BE business processes to suit the company objectives.

·         Analyzed the gaps between the user requirements and coordinated the new developments with the technical team.

 

The Arvind Mills Ltd                                                                                                                     11/2005 to 12/2006

SAP SD Consultant

·         Documented the organizational architecture and made a blue-print of internal business processes.

·         Acted as knowledge source and process consultant during the deployment of SAP full suite for a

·         Worked as Jr. Consultant in the Production Support team for about a year.

 

Acme India Ltd.                                                                                                                                   5/2004 to 10/2005

Order Processing Analyst

·         Processed orders in SAP.

·         Kept the customer updated and informed on delivery status.

·         Managed customer returns in line with contract and policies.

·         Collaborated with internal groups, Supply Planning, Logistics & Sales in the analysis, commitment.

·         Single point of contact for the account; regarding all operations issues from pre-Purchase Order.

 

Hotbrands USA                                                                                                                                    2/2000 to 12/2003

Founder

Established Hotbrands USA in Los Angeles, CA as the Founder

·         Marketed and sold a full range of high end fashion denim.

·         Responsible for supply chain management, product requirement planning, identifying suitable vendors by comparing quotes, procuring merchandise, receiving goods in warehouse and inspecting the product for quality and quantity.

·         Responsibility for product pricing, maintaining P&L and ensuring customer commitments are met consistently.

 

Skills and Expertise

 

Technical: MS Office, MS Project, HPQC, SAP Rev Track, SAP

 

Methodologies: Waterfall, Agile, Scrum

 

Industry: Consumer Products, F&B, High Tech, Automobile, Telecom, Manufacturing

 

Education

 

Georgia Tech, MBA, Management of Technology

University of Delhi, Bachelors in Commerce

 

Professional Development

 

PMP training, Gwinnett Technical College

SAP SD Certification Version ECC 6.0, SIEMENS

SAP CRM Certification Version 7.0, SIEMENS

SAP MM ERP 6.0 Training, SIEMENS