Candidates About

 Akhil Kumar, MBA, PMP® , ACP

EXPERIENCE SUMMARY

Results driven Program Manager, 15+ years of overall IT & operation experience in successful implementation of major technology & business projects with significant people management responsibilities. Successfully delivered multimillion dollar projects on Salesforce.com, Oracle Financials ERP and Oracle Revenue Management and Billing (RMB) platforms. PMP and Agile certified. Spearheaded PMO, led key business & technology strategy development and implementation programs. Well versed in establishing security protocols over hardware infrastructure, database and software applications and user access. Proven ability to quickly establish executive-level relationships within internal customer base, facilitate partnerships, define business needs and develop strategies to architect and implement targeted solutions. Having ability to quickly identify and execute key priorities. Extensive experience in leading and providing direction to Business Analysis, Development and Quality Assurance teams. Delivered process improvement initiatives, participated in steering committee meetings. Completed MBA from Georgia Tech, USA & graduated from IIT (Indian Institute of Technology) India. Global work experience in managing large projects in well-known multi-national corporations such as – Oracle, Visa, Dell, Equifax, Cox Auto and Verizon.

SKILLS SUMMARY

●        Salesforce.com, Oracle Financials ERP, Oracle RMB, Business Intelligence, SQL, Python, Unix,, Windows, Scripting, Web Languages (HTML, CSS, Javascript), OBIEE, Informatica, Network infrastructure

●        MS Project, Project and Portfolio Management (PPM), Quality Center, JIRA, SharePoint, Microsoft Office (Powerpoint, Excel, Word, Access, Project), Subversion, Github

●        Financial forecasting and budgeting

●        Program and Portfolio management

EDUCATION & CERTIFICATION

●        Master of Business Administration (MBA), Georgia Tech, Atlanta, GA

●        Bachelor in Technology (B. Tech), Indian Institute of Technology (IIT) BHU

●     Project Management Professional (PMP)

●     Agile Certified Professional (ACP)

●     Executive Data Science course certification from Johns Hopkins 

●        Six Sigma Green Belt certified

AREAS OF EXPERIENCE

PROFESSIONAL EXPERIENCE

Program Manager

Verizon, Atlanta, GA                                                                                                                                                                                                                          Feb, 2014 to present

●        Managed Salesforce.com implementation and enhancements projects and programs to support 8000+ stakeholders, spanning Field Sales, Inside Sales, Partners/Channels, Sales Management, Sales Operations and Marketing organizations and executive leadership at Verizon

●        Proficient in leading business analysis sessions for creation of Salesforce applications using Sales Cloud, Marketing Cloud, Service Cloud and Analytics cloud

●        Hands on experience in leading development team through development of Salesforce apps and tabs, objects and fields, page layouts and validation rules

●        Proficient in guiding team through configuring user profiles, user accounts, permission sets and roles

●        Delivered projects to enhance functionality of Salesforce.com Leads, Opportunities, Accounts, Contacts and Cases objects

●        Led projects to develop custom apps to support targeted internal business needs of Sales and Marketing organizations

●        Developed Salesforce.com workflows to automate lead tracking process and quote approval process

●        Well versed in creating visually appealing reports and dashboards for executive leadership

●        Implemented and enhanced Chatter functionality to facilitate rapid and real time information sharing between stakeholders to enable quick response to customers, leads and opportunities

●        Led integration projects to source and utilize data from upstream processes, platforms and vendors

●        Successfully launched projects to integrate sales and marketing data with downstream platforms

●        Managed complex data migration projects using Salesforce.com Data Wizard and Data Loader

●        Successfully launched major production releases and enhancement deployment cycles

.

Sr. Manager

Cox Auto, Atlanta, GA                                                                                                                                                                       April, 2012 to December, 2013

●        Sr. Project Manager in charge of managing Global Billing solution implementation across Autotrader and 6 ancillary Business Units

●        Overseeing Requirements gathering, functional and technical design, solution build & testing of Billing solution: Unit Testing, System Integration Testing (SIT), User Acceptance Testing (UAT)

●        Managed implementation vendor team of 15+ technical and functional resources

●        Created detailed project plan, reviewed with key stakeholders and obtaining consensus on key project phases, timelines, deliverables, tasks, risks and dependencies

●        Responsible for managing project initiation by reviewing contract and obtaining approvals, creating administrative documents, work order, obtaining system, facilities and device access for external vendor teams

●        Managed project resourcing by allocating appropriate resources and analyzing resource loading

●        Identified resources external to the project, estimated Level of effort, flighted resources in PPM

●        Worked with ETL team to estimate scope of work, Request Resource in PPM & flight resources to align with project timeline

●        Responsible for managing project communication plan: organizing core team meetings, weekly workplan review, creating weekly PPM status reports

●        Worked with the PMO to co-ordinate deliverables, identify dependencies and synchronize testing activities across multiple projects (Master Data Management, Electronic Bill Payment & Presentment)

●        Managed entry and exit tollgates for quality control, review and sign-off during project phases

●        Responsible for managing project risk by creating risk management plan: documenting known risks and dependencies,  assessing likelihood and impact and creating mitigation plan

●        Managed the Change Control process: established Change Control process, Change Request (CR) identification, prioritization, estimation, approval and funding process

●        In charge of project staffing by identifying internal and external vendor resources and responsibilities, on-boarding project team

●        Managed vendor deliverables: Review deliverables relating to Requirements documents, Design documents, Solution Documents, Test Scripts, User Guides, Cutover Plan and ensure timely delivery

●        Managed billing workstream for SVOC (Master Data Management team) major platform upgrade, identified major prerequisites & dependencies and managed project task execution

●        Managed BI Reporting  project to integrate Product Master with $igns reporting platform – managed Product Master team, EDSS and Reporting team through development, testing and pre-production migration for product data delivery to $igns reporting system

Project Manager/Business Analyst

Equifax Inc, Atlanta, GA                                                                                                                                                       April, 2009 to February, 2012

●        Project Manager in charge of managing multiple projects through complete SDLC

●        Spearhead a team of 15+ technical and functional resources multi-nationally (North America, South America, Europe)

●        Managed integration of global Equifax business unit into Corporate Financial environment

●        Responsible for creating detailed project plan, reviewing plan with key stakeholders and obtaining consensus on key project phases, timelines, deliverables, tasks, risks and dependencies

●        Responsible for managing project communication plan: organizing core team meetings, weekly steering committee calls, creating weekly status reports and bi-weekly executive summary status reports

●        Establishing project quality assurance plan by creating quality acceptance criteria for all project phases

●        Responsible for managing project risk by creating risk management plan: documenting known risks and dependencies,  assessing likelihood and impact and creating mitigation plan

●        Responsible for managing project initiation by reviewing contract and obtaining approvals, creating administrative documents, work order, obtaining system, facilities and device access for external vendor teams

●        Overseeing the change control process: established change control board, established bi-weekly meetings, implemented change control documentation process

●        In charge of project staffing by identifying internal and external vendor resources and responsibilities, on-boarding project team

●        Lead business requirements gathering: conducted workshops, JAD sessions to assess current state, define future process flows, integration with upstream and downstream processes, Revenue Recognition, Taxation, Cash Application, Payables, General Ledger and Financial Reporting processes

●        Led Business Requirements gathering to determine customizations, business logic for interfaces, define interface data elements and format, determine data conversion strategy

●        Manage vendor deliverables: Review deliverables relating to Requirements documents, Design documents, Solution Documents, Test Scripts, User Guides, Cutover Plan and ensur timely delivery

●        Manage testing of Oracle solution: Unit, System Integration Testing (SIT), User Acceptance Testing (UAT)

●        Lead execution of Conference Room Pilot (CRP) and UAT sessions for users: identify systems, key participants, connectivity issues, manage creation and publish test scenarios, testing, documenting test results and extra functionality requested by users; obtain user signoff

●        Manage Application transition and Cutover Plan: create quality readiness and review plan, organize Go/No Go call, execute cutover/Go Live and manage data reconciliation

●        Manage Project Closeout: manage vendor to perform Knowledge Transfer (KT) from project team to production support team

Team Lead/Sr. Consultant, CD Group Inc, Atlanta, GA                                                                  January, 2008 to March, 2009

●        Project Manager and Team lead for Oracle Financials track, led 10+ member teams of functional and technical consultants

●        Managed multiple implementation projects through end to end SDLC

●        Responsible for creating detailed project plan, reviewing plan with key stakeholders and obtaining consensus on key project phases, timelines, deliverables, tasks, risks and dependencies

●        Established project communication plan with status reports, steering committee meetings, all-hands call and toll gate reviews

●        Established Change Control process with Control board meetings, impact analysis (scope, time & cost creep)

●        Created Risk Management plan with risk analysis, likelihood and impact, along with Risk Mitigation Plan

●        Subject matter expert (SME) & team lead for Oracle Financials modules

●        Responsible for tracking and managing key deliverables: Requirements documents, Design documents, Solution Documents, Test Scripts, User Guides, Cutover Plan and ensure timely delivery

●        Led requirements analysis, documented current state, conducted fit/gap analysis

●        Designed future state solution and obtained sign-off from key stakeholders

●        Led design, rollout and full implementation of Oracle Financials ERP (11i, R12): GL, AP, AR, FA, Cash Management modules

●        Managed Go-live cutover support, knowledge transfer to ongoing support team 

Sr. Consultant, Oracle Inc, Atlanta, GA                                                                                                                                July, 2006 to November, 2007

●        Team lead for Oracle Financials track on multiple projects, led 10+ member teams of functional and technical consultants

●        Created project plan, defining scope, established timelines, milestones and toll gates

●        Managed elicitation of business requirements, created current state documentation, fit/gap analysis

●        Managed Change Management process to prioritize Change Requests to minimize scope and cost creep

●        Managed communication with management, key stakeholders and customers

●        Responsible for managing delivery of functional specifications documents for GL, FA, AP, AR, Cash Management modules

●        Led design of Oracle Financials system to provide desired functionality

●        Managed development of custom functionality: Reports, Interfaces, Conversions, Extensions (RICE).

●        Guided team (consultants and client team) to create test scenarios for unit and integrated testing, planned test cycle and provided reporting on test results

●        Managed development of custom FSG reports as per client’s requirement

●        Responsible for conducted CRP, SIT and UAT testing cycles, documenting and publishing test results and obtaining user sign-offs

●        Managed cutover to production instance,  provided knowledge transfer to client team and transitioned production support