Candidates About

PROFESSIONAL EXPERIENCE

Microsoft – Intelligent Cloud

Hired as Program Manager to support multiple key initiatives: ensure the successful Sales Outcomes platform migration for global sales team (GBB) and partner with key stakeholders and M&O to assess and define MSX Insights reporting gaps and requirements critical to providing GBB impact and business insights to SLT and key stakeholders.

●      Effectively communicate project status and progress against organizational strategy and objectives

●      Partner with M&O to ensure successful data migrations, confirm platform/reporting capabilities, define gaps/requirements and implementation strategies.

●      Design, pilot and implement global Azure workload dashboard reporting for seller, seller manager and time zone

Microsoft - Global Talent Acquisition Team

Agile PM/ScrumMaster hired to lead the WW expansion and offshore technical support launch of a MS recruitment application.

●      Successfully organized, onboarded and launched offshore 24/7 3-tier technical application support team

●      Developed and streamlined application issue tracker and metric dashboard for senior leadership

Tideworks

●      Lead proof of concept project to solidify technology, process & resource strategy for billion-dollar global shipping company

●      Collaborated with usability and design teams to conduct extensive user research to influence wireframe/app development

●      Organized and facilitated Scrum and agile meetings which included sprint planning, standup, sprint review/retrospective

●      Managed the piloting of alternative technologies, created cost of ownership analysis and presented results and strategy to senior management to ensure data-driven decisions 

Microsoft - Small & Midmarket Solutions & Partners Group - HQ Ops

Hired as Program Manager to track and report customer/partner escalations, premier funding consumption. Managed the development, implementation, and continuous improvement of corporate MS SMS&P escalation management program.

●      Developed automated reporting used to track high-impact customer/partner escalations and premier funding consumption

●      Collaborated with various teams to understand business needs, and to identify, gather, and drive requirements, as well as find areas of improvement for existing and proposed processes.

●      Lead monthly sales escalation management training for Microsoft SMS&P field sellers

Microsoft – US Enterprise Partner Group Sales Operations

Recruited to collaborate with US and WW stakeholders to define and implement business process solutions aligned to corporate goals. Lead field sellers through development of metric based reporting and process documentation.

●      Program managed end to end corporate business Customer Planning processes with US and WW stakeholders to identify, report and drive business KPIs/standards/metrics

●      Provided white glove support to nationwide sellers and leadership teams to drive 100% AIO, 10Q, IAP, Close Plan, SAP, NBF, and 7Q/10Q Quality Review completion in WW MS Customer Planning business processes

●      Developed and streamline automated custom SQL based dashboard reporting of US EPG and WW BIF program budgets of over $140M+ analyzing ROI, YTD actuals, committed, and accruals

●      Conducted 52/year audits inside investment platform (BIF) to enable and drive spend management and ROI

●      Established business process models, training material, and reference documentation for over 3,000 field sellers in addition to leading corporate training sessions, sales excellence, and business readiness

●      Configured 6 separate internal collaboration portals and SharePoint sites with complete ownership

Microsoft – WW Marketing & Operations

Hired to contribute to an agile software development project gathering requirements around complex business processes. Matured into subject matter expert supporting ongoing development and leading WW training/readiness.

●      Defined end to end requirements for internal Microsoft application built for over 10,000+ end users that supports a business process that manages distribution of over $650M annual dollars worldwide

●      Advised and consulted business core team consisting of Microsoft Directors and Executives weekly

●      Guided 12 members of production support team in India as Tier 2/3 support liaison between business and engineering with an average 20 high priority issues and over 150 support requests per week

●      Direct training and support of over 700 users accessing standard and custom reporting platform with 50 reports

●      Technical Program Management of engineering team consisting of UI, workflow, service, database and reporting staff utilizing SCRUM framework and executing over 35 consecutive sprint releases

TECHNICAL SKILLS

·         Microsoft Office Suite 2016 (Word, PowerPoint, Outlook, Excel, Access), Microsoft Visio, SQL Server Management Studio 2014, Visual Studio 2015, OneNote 2016 and Office 365

·         HTML, SQL table/views, Excel based reporting, financial/scorecard metric reporting, Power BI, Power Query

·         Microsoft specific systems include MSX, AppPortal, Sales Outcomes, CALC, MSRA, Informa, MSSales, MSInvoice, InfoPedia, Feedstore, EnterpriseData, MSAuthorize, SAPAccess, MyOrder

EDUCATION

Business Management, Bellevue College (Currently Pursuing)

Phi Theta Kappa, International Honor Society

CERTIFICATION

Certified Scrum Product Owner (CSPO), Scrum Alliance                                                                      

License: 000439858. July 2015 – July 2020