Candidates About

Chris Partridge

Skills: Certified Project Manager and IT Infrastructure Library (ITIL) IT Service Manager with over 10 years experience building & developing IT Service Teams delivering managed IT Services.  Providing Program/Project Management, Project Planning, IT Operations Management, Infrastructure Support, Government proposal development and writing, team building, contract transition, MS Office Suite, SharePoint, and Hardware Maintenance

Maintains a Department of Defense TS/SCI Security Clearance. Date of Last Investigation: 2013

Bowling green state university – Bowling Green, OH

Bachelor of Arts: Political Science,  Minor: History, Graduated with high honors

Webster university – St. Louis, MO

Masters of Business Administration –Estimated completion 2019

Cloud Computing Foundation                                                            Lean Six Sigma Green Belt

Security +                                                                               ITIL V₃ Foundation Bridge

ITIL V₂ Service Level Manager                                            ITIL V₂ Foundation

Network+                                                                                PMP- # 1986756

General Dynamics Information Technology (GDIT/ISD)

March 2005 – Present

Current Title: Program Manager                                 Current Location: San Antonio, TX              

Programs/Contracts: Cryptologic and Cyber Systems Division (CCSD) IT Services and EICCS Contracts, July 2015-Present (40-50 Hours per week)

Primary Responsibilities: Deliver efficient and accountable management skills in the execution of Tier 1-3 IT Services provided to Air Force customers located at Lackland AFB, TX. Employ effective leadership of multiple teams that meet or exceed the Service Level Agreements or Performance Work Statement (PWS) objectives for all contracted services.  Maximize teamwork to ensure delivery of Service Desk, Network Infrastructure, Systems, Information Assurance, Change Management, Request Fulfillment, and Project Management Services. Provide reviews for SLAs, CCSD policies, and provide management for projects of various scope and size. Provide leadership of team members to inspire and positively impact the mission. Work to develop goals and provide career progression for team members, plan for replacement staff, and manage team and individual performance. Retain P&L responsibility for assigned programs through the management of resources to timeline and budget constraints.

Additional Responsibilities: Develop and track new business within the area of responsibility and all other activities in direct support Air Force business area. Provide direct support to the development of proposals to the Government as a writer, individual contributor, and proposal/capture manager as well as developing the appropriate labor mix with Human Resources to fulfill requirements by which accurate pricing is derived.

Selected Accomplishments:

l  Responsible for the development of the proposal response to win the CCSD IT Support services contract including development of staffing solution, pricing, and production of proposal.

l  Provided a near seamless contract transition, managing the integration of a new contract team with the customer organization through the mix of incumbent capture and strategic new hires and working closely with the customer to meet expectations.

l  Oversaw the staffing and development of a diverse team of IT professionals to reduce incident ticket queue by over 60%.

Title: Program Manager Oct 2012-July 2015 (45-50 Hours per week)

Programs/Contracts: Air Force JWICS Enterprise Services and EICCS Contracts

Primary Responsibilities: Our team provided global IT Services to the Air Force through the effective appointment of 40 full time employees located in four geographically separate locations, across two distinct contracts. Responsible for the direction of the 3 Site Leads located in Germany, Ohio, and Hawaii that ensured the delivery of consistent IT services for the AF Intelligence Community (IC). Provided program management for the two contracts, created deliverables for customers, tracked financial data for projects, maintained SharePoint sites for the management of the programs, tracked and briefed status for customer IT projects, as well as provided customer relationship management and ad hoc briefings. Developed cost estimates for projects to include labor/materials. Reviewed and recommended changes on customer implementation of ITIL based processes, such as Change Management and Requirements management and assisted with developing policy needed for the management of the Enterprise and the development of a CMDB.

Selected Accomplishments: Implemented and benchmarked Project Review for IT Projects in support of the AF JWICS Program. Met or exceeded revenue and EBIT targets on FFP and Cost Plus Tasks.

Location: Herndon, VA, Aug 2011 – October 2012 (45-50 Hours per week)

Title: Operations Manager, DoD and Civilian Agencies, Deputy PM FBI STB IDIQ

Primary Responsibilities: Provided Operational oversite for the execution of services in the management of 10 small IT and services programs. Created monthly reports and other ad hoc deliverables for customers and company leadership, tracked financial data for projects, maintained SharePoint repositories for all active programs. Work with Business Development and Business Area Manager to develop and track new business opportunities using BOTS and other GDIT tools. Manage a cross-functional team to provide on-call IT support and served as a maintenance technician for the DIRECT messaging system. Responsible for the operational oversight of Cyber Security team responsible for providing security monitoring for Federal Aviation Administration (FAA) VoIP services, FBI Warehouse services, and various other IA, Systems Administration, and software development teams.  Served in the role of technical author and solutions development for numerous Government Proposal Responses

Selected Accomplishments and Tasks: Increased operational efficiency of programs, improving deliverables and the documentation of processes for program delivering service to sites in six locations around the Continental US, Hawaii and Europe. Member of three person core team responsible for the development and submission of submitted short-turn contract proposals, winning over 80% of contracts.  

Location: Colorado Springs, CO, Jun 2005 – Aug 2011 (40-50 Hours per week)

Title: Deputy Program Manager, Western Region ISD-DAS Jan 2010 – Aug 2011

Primary Responsibilities Selected for promotion to manage Service Delivery for the Western CONUS Regional Service Center (WCRSC) for the Defense Intelligence Agency (DIA). Managed teams on the ICE2, DIA Bridge, and DIA Bridge II Contracts, providing IT and Customer Relationship management support for the DIA and NORAD NORTHCOM. Provided direct management of GDIT and subcontractor employees in California, Texas, Colorado, Illinois, Nebraska and Washington DC. Provide contract transition/closeout for DIA Bridge II Contract for the WC RSC services. 

Additional Responsibilities: Section Lead for SITE Enterprise Operations Task Order Proposal, SME for Customer Engagement and Enterprise Communications Task Order valued at approx. $190M and $180M respectively.

Selected Accomplishments and Tasks: Exceeded EBIT goals by 2% for both DIA Bridge 2 and ICE2 Contracts through all periods of performance. Maintained 99.9% accuracy for all status and financial reporting for 66 FTEs and material purchases.

Title: Deputy Area Supervisor/Change Manager, Jun 2009 – Dec 2009 (45-50 Hours Per week)

Primary Responsibilities: Work with Government Change and Configuration Manager to organize Change Advisory Board and Project Review Briefings. Provide direct supervision and management of ICE2 contract teams in Colorado.

Selected Accomplishments: Improved the Change Management Process for WC-RSC, providing a regionalized governance model that was in line with DIA Enterprise processes. 

Title: Site Lead, March 2005 – Jun 2009

Primary Responsibilities: Lead of O&M Team for WC-RSC and deputy to Area Supervisor for a team of IT professionals providing IT Support to include Help Desk Support for NORAD/NORTHCOM JWICS Network. Ensuring projects and Incident response completed on time and within budget and managed the problem resolution of servers and workstations, including MS Windows, Linux, and UNIX types. Hardware supported included Sun, Dell, HP, Cisco, Tandberg, and Juniper. Support to JWICs and HOCNET networks. O&M support for HOCNET included systems administration and some management of Active Directory.

Additional Responsibilities: Maintained Asset Inventory in the ASID system for hardware and PC equipment, replaced, upgraded memory, video cards, performing move, add, and changes to user PCs, and providing support of VoIP, DVTC, and Suite based VTCs. Provided recommendations to the government for standardized hardware purchases. Performed Queue Management

Selected Accomplishments: Recognized for outstanding support during Hurricane Katrina in support of NORAD-NORTHCOM Commander and President of the United States. Awarded Western Region Trusted Advisor 2008 for GDIT Intelligence Solutions Division. Provided recommendation to purchase PCs with free BSD vice Microsoft OS, saving the government over $100 per PC purchased. This practice adopted by the Enterprise as “Best Practice”, a standard for purchases.

SkillStorm – (Subcontractor to GDIT)

Title: Field Service Technician Aug 2004 – March 2005 (40 Hours Per week)

Responsibilities: Duties included maintaining Asset Inventory for hardware and PC equipment, replaced, upgraded memory, video cards, and performing move, add, and changes to user PCs, and providing support of VoIP, DVTC, and Suite based VTCs. Provided recommendations to the government for standardized hardware purchases. Perform incident and problem management for servers and workstations, including MS Windows, Linux, and UNIX systems. Hardware supported included Sun, Dell, HP, Cisco, Tandberg, and Juniper in support of JWICs network.

Springs Ranch Homeowner’s Association – Colorado Springs, CO

Titles: Unpaid Volunteer, elected Vice President/President, 2007 – 2009 (1 Hour per Week)

Primary Responsibility: Serve as the chief of the executive board responsible for neighborhood with 160 homes, creation of operating budgets, managing contracts, and enforcing governing documents.

Selected Accomplishments: Re-wrote and modified governing documents while implementing standardized processes for determining acquisition and award of contracts and code of conduct for HOA Board Members. Elected with specific goals to achieve within the first year of election to the position, directed the re-compete of key contracts, reducing operating costs, resulting in a budget surplus for the community. Implemented strong financial management and planning began developing long-term financial plans and expenditure cycle for the community.

United States Air Force – Offutt AFB, NE

Titles: USAF Reserves – Network/Computer Technician/Administrator, Sep 2001 – March 2008 (40 Hours Per week)

Duties: Maintained Intelligence Network and Specialized Ground Based Intelligence systems, serving as Shift Supervisor in support of 97^th Intelligence Squadron, Air Intelligence Agency

Selected Accomplishments: Engineered and installed network systems for new sites and certified contractor installations. Completed Mission preparation for Rivet Joint, Combat Sent and Cobra Ball aircraft. Continuity of Operation Plan for NORAD/NORTHCOM TS/SCI IT services.

Titles: USAF – Active Duty Network/Computer Technician, Sep 1997 – Sep 2001

Duties: Network and Hardware technician maintaining sixteen different systems designed for Integrated Tactical Warning and Attack Assessment/Missile Warning systems for US STRATCOM.

Additional Training