Candidates About

Mark. S. Natchuras

Goal-focused leader with strong history of applying project management methods and procedures to lead diverse teams with multi-million dollar budgets, containing cost and cutting development cycle time. Bridge the gap between business and technology with excellent communication skills, business acumen, and a strong technical aptitude. Empower teams and foster trust, consistently following through and providing the resources, guidance, and insights necessary to promote success.

Core Competencies:

UnitedHealth Group/Optum, Basking Ridge, New Jersey 

Program/Project Manager & Scrum Master, 2003 – 2017

Led multiple projects across release versions, including planning, definition of scope/milestones, scheduling, reporting, and budget administration. Aligned objectives and outcomes with project management office (PMO) and business stakeholders. Facilitated Agile stand-ups, ceremonies, planning & closing events, and meetings to update status, reshape plans, and troubleshoot issues. Served as vendor manager/liaison and maintained project records. Consistently brought projects in on time and under budget.

Key Projects:

§ Health Care Claims Application: Delivered software solutions with Agile and Waterfall, addressing business, legal, and regulatory requirements involved with medical claim processing, ACA support, HCR accumulators, auto-adjudication, 835 transactions, and lab benefits. Hit targets for over 20 ACA and HCR application upgrade projects with $15M+ budget.

§ Enterprise IVR Applications: Enhanced self-service functionality and business for VOIP applications processing 3M calls per week. Acted in development of user interfaces, call flows, valid/invalid response logic, call center procedures, and data calls. Streamlined voice applications for more user-friendly, intuitive design and functionality. 

§ Key Initiative Program: Managed 30+ auto-adjudication projects that significantly reduced processing volumes, saving $8M+ annually. 

§ Customer Service Application: Led definition, development, and configuration of customer service application for Medicaid business segment.

§ Optum Bank Healthcare Savings Accounts: Provided project leadership for development of financial savings account (FSA) IVR application and interfaces to financial service information calls.

§ Member Portal Application: Oversaw definition, analysis, financials, deliverables, and timeline for web-based presentation layer on database.                                                                                                                                 

International Game Technology, Clifton, New Jersey.

Project & Process Manager, Project and Process Management Organization – Lottery Systems Division, 2001 – 2003

Created project and process methods/procedures to maintain CMM and ISO compliance. Led projects and introduced technical efficiencies in support of state lotteries of Indiana, Minnesota, Pennsylvania, South Dakota, and West Virginia along with multi-state games Power Ball and Mega Millions. Drafted RFP proposal content for Wisconsin and Georgia lotteries.  Project scope included applications, networks, and facilities management.    

Avaya, Inc., E-Commerce Project Manager. Led development of e-business web application with $3.2M budget. Crafted transition plan for support and maintenance of website and related system components. 

Lucent Technologies, Project Manager – Supply Chain & Logistics/Inventory Support. Directed project activities for supply chain, MRP, inventory, transportation and repair applications. Coordinated SAP conversion. Analyzed ‘As Is’ business and system processes and defined transition plan for ‘To Be’ global business and system processes.

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Prior experience supporting sales, accounting, metrics and reporting, data center management.  Performed development, system analysis, and QA testing.

Masters in Project Management

Stevens Institute of Technology, Hoboken, New Jersey

Bachelor of Arts in Economics, Computer Science (minor)

The State University of New York, Buffalo, New York

Scrum Master Certification

      Scrum Alliance

PM Certification

     Project Management Institute (PMI)