Candidates About

Program / Project Manager, Solutions / Enterprise Architect

Experienced in Program/Project Management, Enterprise Architecture and Infrastructure projects

A leader and strategist with 19 years in business, Project and program management and budgeting, IT architecture projects, hosted and cloud infrastructure migrations, data center, network and contact center service and technology evolution. Able to translate business criteria into technical requirements and strategy, perform gap analysis, plan/lead architecture migrations, delivering on-time / within-budget.

AREAS OF EXPERTISE

Project/program management t Vendor/partner management t SLA drafting and negotiation t RFP, RFI creation, evaluation and response t Budgeting and Cost/benefit analysis t Solution risk assessment t C-level, business and technical communication t Roadmap development t Technology solution Research and Development t Client and partner interface t ITIL framework t TOGAF framework t Strategic planning t Cloud Services (AWS) t Datacenter/network/contact center managed and hosted services t Network infrastructure architecture t Whitepapers t IaaS/PaaS t Data flow control t Bandwidth management t Data optimization t Content filtering t Agile t Wi-Fi t Wireless 3G/4G t VoIP t QoS t ATM t DWDM t Network planning t MAC OS t Windows t MS Office (Word, Excel, PowerPoint) t Visio t SharePoint

WORK HISTORY

Management Consulting International – Partner/Principal, Detroit, MI, 07/2007 - Present

Led programs and projects evaluating managed, hosted and cloud, data center, network, and contact center services. Advised clients on enterprise business architecture, process improvements, integration of IT infrastructure, and architecture solutions. Guided clients developing enterprise architecture strategy, technology roadmaps and solutions, improving efficiency and introducing double digit cost savings.

Client: Cisco Consulting Services – Sr. Infrastructure Architecture Project Consultant  

·         Documented the acquired entity’s data centers, call centers, and network infrastructure’s as is state.  Led effort Identifying integration/transition options, created cost/benefit and timelines estimations.

·         Conducted a study of client’s service transition processes, comparing people, tools, processes and expected outcomes. Made recommendation for streamlining processes, introducing tools, training personnel, standardizing and automating services to increase efficiency and reduce costs by 15%.

·         Facilitated discovery workshops with effected teams, presented infrastructure integration options, developed architecture diagrams, project plan templates and other artifacts.

Client: SAP – Project Manager/Sr. Business Analyst

·         Collected/documented business requirements for SAP sales account planning and management tool. Followed agile methodology to create blueprints, prioritize development effort and deployment schedule. Managed code acceptance from development, testing and documentation of results, and migration to test and production environments.

Client: BroadHop (Cisco) – Sr. Consultant Program Manager 

• Managed client programs with two large national carriers. Managed global cross-functional team supporting the development, proof of concept, testing, and solution implementation. Helped secure the company’s largest contract to date with large wireless carrier.
• Supported the executive leadership team managing programs, prioritizing deliverables and assigning technical resources to meet client requirements. Managed strategic partnership with Cisco, having shared responsibility for solution implementation with an Australian carrier. Oversaw testing and acceptance, and the on time and within budget implementation.

Client: Verizon Wireless – Infrastructure Product Solutions PM Consultant

·         Led $25M data optimization project. Managed requirement development, evaluation, testing, proof of concept and implementation of the solution into VZW’s infrastructure. Led the testing and documentation of the effects of data optimization techniques on the user experience, up to 25% enhanced performance, and drop to latency. Estimated reduction of wireless and wireline resource utilization for same tasks performed, translating in to operations cost reduction.

·         Managed vendor relations, including documentation, communication, proposals, SLA negotiation SOW and deliverable approvals. Managed stakeholder communication, change request prioritization, approvals and scheduling. Prioritized and validated change deliverables.

·         Performed business and technical feasibility analysis. Estimated level of effort, communicated development requirements and deployment timelines. Prepared implementation plans, managed communication with internal organizations, successfully gaining approvals through gating process.

Information Services Group – Principal Consultant/Director, Detroit, MI, 02/2013 – 8/2014

Led enterprise architecture initiatives with SC Johnson, Luxottica and Silverleaf. Managed clients’ projects through architecture vision development, performed gap, risk and cost analysis of business and technology environments, created artifacts, requirements and migration plans to target architecture.

·         Evaluated clients’ data center, hosting, storage and network services as is state. Collaborated with client to identify business requirements and target state for services. Documented requirements, developed RFPs, and identified suppliers to engage. Evaluated and ranked suppliers’ hosted, cloud and network services. Negotiated SLAs, contract and pricing for infrastructure, Cloud, network and telecom services typically with 10-20% service improvements or cost reduction. Managed suppliers through preparation for and implementation, and guided clients through transition to new services.

·         Collaborated with AT&T and OnStar to deploy the GPS / Telematics service in new vehicles sold in 32 European countries. Customized an evaluation model based on client criteria, conducted client training on using the vendor/solution evaluation matrix, led proposal evaluations, and managed communication with 60 European carriers utilizing SharePoint and other tools.

BlackBerry – Infrastructure Network Architect, Ontario, Canada, 08/2010 – 08/2012

Led the development, evaluation, proof of concept and deployment of an end-to-end dynamic flow control software solution to enforce mobile data usage limits.

·         Introduced a dynamic flow control mechanism to enforce traffic management policy for applications on mobile devices, and limit data flow between devices and BBY infrastructure. The mechanism decreased infrastructure performance degradation, and enabled the dynamic management of data traffic flow based on infrastructure conditions with adjustable criteria. Patent: 2013/0188485 – Communication Device for Throttling Transmitted Data.

·         Evaluated business and global infrastructure architecture supporting mobile data and applications. Performed gap analysis, created process improvement recommendations, evaluated infrastructure and data center planning tools to improve performance and address business stakeholder concerns.

iBAHN – Sr. Architect, Advanced Technologies, Salt Lake City, UT, 09/2005 – 06/2007

Reported to the CTO and led an initiative shaping iBAHN’s 3-5year technology strategy in accordance with business vision. Created technology roadmaps utilizing Gartner/Burton research data, market analysis and client feedback from interviews and questionnaires. Developed migration plans to targeted architecture.

·         Documented Quality of Service & Deep Packet Inspection requirements. Authored QoS whitepaper. Presented DPI’s impact on improving backbone efficiency, service differentiation for video, voice, and data. Patent: 2008/045519 – System & Method for Dynamic Network Traffic Prioritization. 

·         Re-negotiated MPLS contracts with service providers, including SLAs, QoS handoffs and pricing.

·         Managed cross-functional team implementing an $8M DPI project through full RFP process.

·         Performed business fit and cost/benefit analysis, and led technical evaluation of VoIP PBX solutions.

·         Developed design and deployment standards for WWAN/WLAN, and gained engineering and operations management approval. Patent: 2008/019192–Techniques for Wireless Deployment.

Alltel – Staff Manager, Wireless Data Product Management, Little Rock, AR, 11/2004 – 11/2005

Hired, developed and led the product development and product management team facing Alltel’s Enterprise customers. Supported enterprise sales engineering in delivering data products to client specifications.

·         Researched and evaluated WiFi, VoIP and LBS solutions. Created RFPs, evaluated responses, managed supplier engagements, developed deployment plans, and gained required approvals.

·         Worked with engineering through testing and prototyping, negotiated and managed deployment schedules with operations to meet customer requirements.

·         Launched LBS and Fleet Management products, utilizing EvDO and GPS technologies. Presented new products at conferences and roadshows. Managed products’ lifecycles including P&L, subscription and attrition rates.  

Mobile iLANs – CTO, Portland, OR, 12/2001 – 10/2004

Co-founded the WiFi/VoIP service provider for the hospitality industry. Developed strategy, responded to RFPs, and presented proposals to clients. Managed vendor selections, solution customizations, testing and customer deployments and support.

Enron Broadband Services – Sr. Manager, Engineering Lab, Portland, OR, 04/2000 – 12/2001

Led Engineering team evaluating/testing network infrastructure equipment. Developed bandwidth trading strategy, and requirements for the trading platform. Managed the buildout of a $2M network test lab (space, power, HVAC, connectivity, equipment). Managed vendor relations through the RFP process and managed the evaluation and testing of optical switching platforms.

Williams Communications – Sr. Network Planning Engineer Tulsa, OK, 08/1997 – 04/2000

Network Integration/Architecture – Developed connectivity plans, capacity forecasts, and cost analysis of transit/peering. Led technical and business evaluations, established SLAs, contributed to IP network product design, and managed vendor relation.  

Data Switch Engineer III, Engineering Planning – Created deployment plans for install/configuration of a $65M national ATM/FR network. Documented and communicated equipment configuration and implementation standards.   

Data Transport Engineer II, Transmission Engineering – Developed transport network deployment plans and budgets. Designed trans-oceanic cable landing sites. Documented SDH/SONET termination and DWDM deployment plans.

EDUCATION/CERTIFICATION

Master of Science, Business Administration, Oklahoma State University, Tulsa, OK

Master of Science, Telecommunications Management, Oklahoma State University, Tulsa, OK

Bachelors of Science, Mechanical Engineering, Oklahoma State University, Stillwater, OK

ITIL Foundation Certification (ID#982083), Axelos Global Best Practice

TOGAF 9 Foundation Certification (ID#103375), The Open Group

PMI PMP Training