Candidates About

Madhavan Krishnamoorthy

Assistant Consultant at TATA Consultancy Service

Education and Training 

2006        University of madras, Bachelors in Electronic Science, India

2017        Amazon Web Services – Certified Developer Associate

2017        HP Commercial Desktops, Workstations and Notebooks Service Qualification                  Release 4  2017

2014        MS System Center configuration Manager 2012

2012       Lean Six Sigma Proficiency- Green Belt Certified

2013       ITIL V3 Foundation

Achievements, Skills, and Abilities

·         10+ years of IT total experience in the field of Information Technology and Strong Technical Consultant in implementing, customizing, supporting and maintaining AWS Cloud Envirinment like: EC2, S3, EBS, VPC, ELB, AMI, SNS, RDS, Redshift, IAM, Route 53, Auto scaling, Cloud Front, Cloud Watch, Cloud Trail, Cloud Formation, OPS Work, Security Groups.

·         Implemented Lean six sigma project in Kimberly Clark Corporation saving $10,000 per annum.

·         Implemented many Excel automated templates for various team repeated reporting process, for PMO Team, Internal and client.

·         Lean Six Sigma Green Belt Certified.

·         AWS Certified Developer Associate valid till 2019

·         HP certified business partner to claim hardware warranty repair and physically fix end users laptop and desktop including HP, Lenovo, Apple products.

·         Day to day experience on SCCM in OSD, Applications and Security Patches.

·         Successfully executing multiple Lean Process and IT Projects.

• Experience in setting up the build pipelines, working with various plugins in Jenkins.
• Strong knowledge of Windows operating systems (W2K8 r2, W2K12, Win 7, Win 10). 
• Worked on creation of cloud formation scripts to create the AWS instances
• Created and configured the VPC setup in the AWS environment (Public subnet, Private Subnet, NAT gateways)
• Supported in changing/upgrading routers and Servers and in adding Flash RAMs and HDD.
• Having a proven ability to lead by example, consistently hit targets, improves best practices and organizes time efficiently.

·         Outstanding communication skills; demonstrated background working well with co-workers in one-on-one and group settings.

·         Good knowledge in Java Scripting, VB scripting, Selenium Web Driver UI Automation.

·         Ability to write own Xpath and CSS object locater, Switching between default content and frames using Web Driver.

·         Strong knowledge on VCS like GIT and its branching process.

·         Good Knowledge on Devops tools like Jenkins, GIT, Docker Containerization.

·         Ability to think out of box and trying to automate repeated activity in Day to Day BAU.

PROFESSIONAL EXPERIENCE:

 Aug 2011 – Present  

Kimberly Clark Corporation- EUCS support and IT IS support.

Client of TCS

·            Implemented Lean Project in 2017- Reducing Manual effort in Scanning Serial numbers from laptops during Surplus process, white saving of $3545 per Annum.

·            Implemented Lean project in 2013- Reducing Manual effort in Procurement process which saved $7000 per annum.

·            Developed and implemented several Excel Automated templates for TCS internal and Client reporting Purpose to reduce manual effort spent in preparing reports.

·            Have resolved major Hardware problems on site in less than an hour including system board of a laptop.

·            Fixed non warranty incident like water spilled and physical damage laptop in no cost to client.

·            Managing KC Asset Hardware life cycle in Service Now as CMDB.

·            Maintaining brand new HW asset in cage and planning deployment.

·            Software application Trouble shooting, like MS office, Windows Operating System, other third party application during failures.

·            Changing laptop and desktop Mother board, Display, Hard drive and other Hardware related problems.

·            Windows, Kiosk, ICW OS installations.

·            Supporting Mobility team in assisting troubleshooting Steel Room Wizard device.

·            Support Polycom Trio and Centro troubleshooting and set video conference for all C and D level Executives.

·            Providing day-to-day support to “C” and “D” level Executives on all IT related issues.

·            Provided technical troubleshooting for Remote/Home Office KC users in quick turnaround time.

·            Prioritizing and managing various IT related projects and issues.

·            Leading a team of six in onsite and five in offshore.

·            Responsible for IT related and team escalation.

·            Testing and evaluating new technology

·            Planning and carrying out projects responsibility with limited assistance and direction

·            Communicating and documenting project plans and results to key customers

·            Identifying complex technical issues to determine root causes and how-to resolve the issue

·            Providing one-on-one training or small training classes to teach tips/tricks of the new software, hardware and KC mobile applications that was implemented in our environment.

·            Acting as a direct liaison between clients and team members

·           Created FAQ’s and How-To(s) for the Service Desk

·         Managed special projects that were assigned by management

·         Updated/Trained Team on various Technical Directive changes

·         Proving overall L3 Support for Kimberly Clark Corporation.

07/10 – 07/11     

Computer Science Corporation PVT.LTD                                                                   Tamil Nadu, India

Analyst Asset Management

·         Validating the IMAC tickets raised and updating into CMDB.

·         Responsible for aligning Change, Service Asset and Configuration Management as per the ITIL v3 standards.

·         Publishing Asset Transaction log report on daily basis.

·         Ensures that the CMDB is updated when a Change is implemented.

·         Publishing Error Viewer report on weekly basis.

·         Finding Errors in inventory by comparing with Lease table.

·         Fixing the Errors and updating in inventory.

·         Publishing the End of lease Report on month end.

·         Responsible for Getting Quote from lessor for procuring Assets, Buyout and Lease. And to maintain the Final Artifact issued by lessor.

04/07-07/10                

Hewlett Packard                                                                                                                         Tamil Nadu, India

Customer Solutions Rep III-b

·         Handling the team of Repair Order Business as a Subject Matter Expert (SME) and Production Planner.

·         Workload Planning and allocation using BRIO and ensuring smooth operation of process.

·         Order processing (invoice Processing) in SAP SD/ R/3 and in FIREMAN

·         Creating Case reference in CITRIX Work Force management (WFM)

·         Being the Country’s Focal point for handling queries.

·         Successful transition of SAFARI Deployment (SAP) in the process.

·         Ensuring quality by performing Quality check for the process of billing.

·         Formed a part of Training Team in handling new hires.

·          Involved in ISO Documentation

·         Took partial responsibility of reporting for the region.

·         Took initiative for process improvements.

·         Responsible for creating and maintaining the process documentation.

·         Responsible for resolving queries & issues arising within the Team thus ensuring better testing, implementing, and coordinating between team on projects on process improvements.

·         Performing with best Sigma score throughout my tenure