Candidates About

Nicole Gray-Gibson

High performing project management (PM) professional with exceptional ability to manage project teams implementing technical related projects including: maintaining networks, VoIP technologies, and application development within the telecom industry. Seeking new PM opportunity within banking & financial services, healthcare, or telecom organizations to provide proficient PM skills in waterfall or agile methodologies, budget allocations including forecasting and resource time tracking, and risk management.

Project Management | Waterfall & Agile Methodologies| Business Analysis | Process Improvement | Budgeting & Cost Control | Risk Management | Quality Control | C Level Communication Skills | White, Yellow and Green Belt Six Sigma Certification

Time Away                                                                                                   2015 – 2018

Took some time off to tend to family matters after layoff in November of 2015 from AT&T. Ready to return to the workforce.

AT&T                                                                                                            2008 - 2015

Project Manager – Network Operations                                                           

Managed day-to-day operational aspects of projects and project scope of 40+ member team by effectively applying methodologies that enforce project standards and by minimizing exposure and risk on projects.

●        End-to-End management of projects through life cycle, tracking & monitoring progress.

●        Managed and utilized the enterprise resources across assigned projects by planning, estimating, scheduling, and budgeting.

●        Managed project risks and issues and taking corrective action.

●        Managed stakeholders communications & Weekly Status reporting.

●        Coordinated with other teams and 3rd party providers as necessary for the inter-dependencies.

●        Presented the Service Excellence Award to team members delivering exceptional service.

AT&T                                                                                                            2004 - 2008

Systems Analysis                                                                           

Directed the day-to-day responsibilities of 29 technicians supporting 1A, 4E and 5E telecom switching equipment in the Chicagoland area. Effectively scheduled team, approved timesheets, planned the center budget, and evaluated staff performance.

●       Defined application problem by conferring with clients; evaluating procedures and processes.

●       Prepared and evaluated alternative workflow solutions.

●       Controlled solutions by establishing specifications; coordinating production with programmers.

●       Validated results by testing programs.

●       Developed, implemented, and updated job aids for technicians assisting with 5E technology.

●        Increased overall reporting accuracy by 7% in reporting accuracy in less than four years.

●        Increased effective and efficient resolutions by 3% to 5% due to new reporting practices.

●        Consistently restored service outages within the first 15 minutes of the outage exceeding the center Key Service Measurement for outage restoration.

AT&T                                                                                                                             2004 – 2000

Network Manager/ Network Service Center

Analyze and monitor AT&T 5 state network. Reported and engage appropriate centers (911, SS7, and external centers) in restoration efforts. Provided updates to higher level executives on customer impact events affecting over 500 customers. 

●        ISO certified the Network Manager Center as the Method and Procedure Coordinator.

●        Assisted in the creation of the Network Service Center web page.

●        Received performance recognition.

BS in Computer Information Technology & Database Design

Purdue University

PMP Certificate

Collin College