Candidates About

Demonstrated success leading remote and in-house cross-functional teams to deliver complex projects and innovative solutions. Articulate communicator and engaging presenter with a talent for motivating top performance across disciplines. Highly organized; adept at creating and implementing successful strategic plans. Possess a strong passion for mastering emergent technological tools and translating in-depth knowledge into practical applications and process improvements.

Highlights of Expertise

Data Management Inc., San Angelo, TX

Project Manager (2018 -- Present)

Engage with customers to understand requirements and translate ideas into technological solutions. Create strategic plans and budgets for the development, testing, and delivery of software applications. Establish timeline and benchmarks. Train and mentor a talented cross-functional team of technical and non-technical professionals to deliver product on time and within budget. Install software on-site and in remote locations. Guide customers in product functions and capabilities.

Health Care Service Corporation (Blue Cross & Blue Shield of Texas), Richardson, TX

Client Technology Supervisor - Desktop Operations (2001 – 2017)

Developed and coordinated the implementation of strategic plans. Oversaw Tier 2 tech support provided by remote teams throughout the state for business customers and service partners. Established KPI and continuous service improvement goals for the IT department. Created training materials and motivated staff to achieve and exceed performance goals. Established and maintained strong partnerships with business customers and vendors. Automated hiring process techniques.

·       Significantly improved mean time to initial response and mean time to resolution for support calls by restructuring the delivery of technology services and engaging team members to improve processes.

·       Organized cross-disciplinary teams focused on service excellence, knowledge management, and other areas.

Additional experience as LAN / Voice Administrator of Desktop Operations for Health Care Service Corporation and as Director of Information Systems for Concho Valley Council of Governments in San Angelo Texas.

Bachelor of Business Administration, Finance
Midwestern State University, Wichita Falls, TX

Certifications: ITIL v3

Affiliations: Association of Information Technology Professionals

Technical Proficiencies