Candidates About

 

Michele Waugh

Accomplished IT Professional with strong Management and Technical skills seeks a challenging position as a Senior Project Manager.

 

SUMMARY OF QUALIFICATIONS

·         Over 17+ years experience as an Information Technology Professional, with 15+ years of project management experience in both Traditional and Agile Methodologies

·         Unique combination of technical skills and project management expertise

·         Team builder with excellent motivational abilities and leadership qualities

·         Capable of directing multiple enterprise systems development projects

·         Highly adept at liaising with clients, assessing system requirements and working with project teams to design, test and implement enterprise wide systems applications

·         Capable of jumping into existing projects, ramping up and delivering

·         Strong people management skills

·         Excellent web experience spanning desktop, mobile web, iOS and Android platforms.

 

 

CERTIFICATIONS

·         Scrum Alliance ScrumMaster Certificate - San Francisco, CA (2009)

·         Kepner-Tregoe Project Management Certificate - Toronto, ON (2002)

 

 

COMPUTER SKILLS

Software: Microsoft Office Suite (Project, Excel, PowerPoint, Visio, Access), Microsoft Team Foundation Server, Microsoft Visual Studio, Salesforce, Crystal Reports, BRIO Reports, CoreDirect, Strata, Storefront Technology, Microsoft SharePoint, Microsoft SQL Server, Oracle, Atlassian Confluence, Sample Manager (LIMS), Various SDLC Tools, FlowCharter7, Daptiv PPM (eProject PPM6), Davox Smart Dialer, ProComm Plus, RPM Open, Vantive System 8, Adobe Photoshop, JIRA, Rally, Slack, Google Hangouts

Languages: HTML, Visual Basic, ASP, SQL, ASPECT, Pivotal Relationship

Systems: Windows Vista /2008 Server/XP/2000/2000 Server, MSDOS, Novel NetWare, Lotus Notes

 

 

PROFESSIONAL EXPERIENCE

eHarmony                                                                                                                                            October 2011 to Present

Manager, Project Management Office (PMO), Los Angeles, CA

Responsible for the management of the PMO, along with the project management and coordination of eHarmony’s web site solutions for our Desktop, Mobile Web, iOS and Android platforms. Planning, leading, organizing, and motivating project managers and agile project teams to ensure a high level of performance and quality in delivering agile projects that provide exceptional business value to users.

·         Responsible for the development and optimization of eHarmony PMO processes.

·         Responsible for managing several project managers, a technical writer and both project and feature based web teams developing solutions for the desktop, Mobile Web, iOS, and Android platforms.

·         Responsible for managing multiple, high visibility, cross-functional projects concurrently. These span multiple business divisions, using agile methods to better support eHarmony’s fast-paced environment.

·         Define project scope and schedule while focusing on regular and timely delivery of value, preparing and distributing progress reports, managing risks and issues and correcting deviations from plans.

·         Manage team development while holding them accountable for their commitments. Removing any roadblocks to their work by leveraging organizational resources. Mentoring and empowering team members to ensure high levels of quality.

·         Work with the Product Owners to manage customer expectations for project deliverables, managing stakeholder communications, and helping to implement an effective system of project governance.

·         Develop and maintain well-defined project management and release management processes, and spearhead any ongoing process improvement initiatives to maintain agile best practices. 

·         Responsible for the program management of eHarmony’s International initiative. This companywide project focuses on expanding eHarmony’s footprint with the build of a new Internationalized website. It includes management of project ideation to implementation. Build of a new localization service, International web site development for all platforms (desktop, mobile web, iOS and Android), along with the development and execution of a new company wide process model to support this on-going initiative. Phase one, the Spanish web site, was successfully launched in December 2015.

·         Managed the build and implementation of an optimization team, specializing in A/B testing user experiences for our subscriptions and billing pages. Ultimately, optimizing our user experience and increasing ROI.

·         Managed the implementation of agile methodologies and sprint teams for the Marketing Acquisitions and UX Design verticals. Both verticals have increased velocity and throughput. Ultimately, contributing to a quicker time to market for many of our product development efforts.

MySpace                                                                                                                           August 2010 to January 2011

SENIOR IT PROJECT MANAGER, Los Angeles, CA

Responsible for the project management, coordination and implementation of MySpace internal tools web site solutions.

·         Developed a new workflow process for the Tools team; inclusive of the Internal Support, Site Support, CMS and Mass Marketer groups.

·         Manage all projects for the Internal and Site support tools teams. 

·         Work with the product managers and executive level stakeholders to identify business goals and strategies.

·         Work with the business and technology teams to define and document the project requirements and budget.

·         Work with the development manager to confirm project estimation and resource allocation for all initiatives.

·         Manage all aspects of a project from conception to completion.

·         Develop and maintain project schedules and manage project scope and resources on a day-to-day basis.

·         Monitor, instruct and assign work packages to the Internal and Site support project team members.

·         Work with the development manager to supervise the day-to-day development activities for the Internal and Site support teams.

·         Conduct regular status meetings with internal client and project stakeholders to provide status reports.

·         Manage project communication to the business on a weekly basis.

 

Legal Zoom                                                                                                                                          July 2009 to July 2010

IT PROJECT MANAGER, Los Angeles, CA

Responsible for the project management and coordination of eCommerce web site solutions for the legal services industry.

·         Managed the development and migration to a new .Net based Legal Zoom web site.

·         Managed the development and implementation of the new revenue recognition tool and algorithm throughout the Legal Zoom web site.

·         Managed the development and implementation of the new internal reporting tool to support all verticals

·         Worked with executive level stakeholders to identify business goals and strategies.

·         Worked in a matrix environment with product, marketing, operations, creative, legal and technology groups to develop new products and product offerings.

·         Defined project scope, budget and plans, managing all aspects of a project from conception to completion.

·         Worked with business and technology groups to create business and technical documentation.

·         Conducted regular status meetings with internal clients and project stakeholders to provide status reports.

 

Spot Runner                                                                                                                                        March 2008 to June 2009

PROJECT MANAGER, Los Angeles, CA

Responsible for the project management and coordination of eCommerce web site solutions for the advertising services industry.  These solutions were integrated with applications inclusive of Salesforce, Strata and CoreDirect.

·         Introduced the Scrum methodology to the development team and supervised its implementation as the Scrum Master.

·         Worked with executive level stakeholders to identify line of business goals and strategies.

·         Managed the product, technical, marketing, operations and creative development aspects of all projects.

·         Worked in a matrix environment with business, product and technology groups to develop advertising products and product offerings.

·         Defined project scope and developed project work plans for all initiatives.

·         Managed all project schedules and budgets.

·         Conducted regular status meetings with internal clients and project stakeholders to provide status reports.

·         Identified roadmaps for the Local and National Marketing Services lines of business.

·         Managed research and development projects, such as a proprietary geospatial customer targeting system and media planning optimization tool.

·         Researched and implemented the company Wiki using Atlassian Confluence software.

 

Guidance Solutions (Contract)                                                                                                       Oct 2007 to Dec 2007

PROJECT MANAGER, Marina Del Rey, CA

Responsible for the project management and coordination of eCommerce web site solutions (using Storefront technology)

·         Defined project scope and developed project work plans.

·         Managed the project schedule and budget.

·         Managed all technical and creative development aspects of projects.

·         Managed technical project team and interfaced with the client project team.

·         Conducted regular status meetings with the client and provided status reports.

·         Created and maintained business and technical documentation; such as Business Requirements, Use Cases, Application Business Process Flows, Page Specifications, ERD's, QA Plans and Scripts and Application Architecture Diagrams.

Software Management Consultants Inc.                                                                                     Oct 2004 to Sept 2007

CONSULTANT - Contract project manager positions held with Amgen and Countrywide Financial

 

Amgen

PROJECT MANAGER, Thousand Oaks, CA, July 2006 - Sept 2007

Responsible for the project management, coordination and implementation of the SM LIMS (Sample Management Laboratory Information Management System) for the Colorado site. This project was in line with Amgen’s strategy to implement SM LIMS globally across all manufacturing sites. The implementation effort focused on designing the site templates, developing new business processes, and training

·         Defined project requirements, created project plans and identified required resources.

·         Managed the project budget, directed and participated in the accomplishment of project deliverables, and managed project scope and resources.

·         Managed project communications and escalated issues effectively to the appropriate levels.

·         Monitored individual progress diligently to ensure specific deadlines were met.

·         Worked with business and technology units such as: Business Leads, Business Analysts, Software Developers, DBAs, Template Analyst, Validation Analyst and QA Analyst.

 

Countrywide Financial

PROJECT MANAGER, Agoura Hills, CA, Oct 2004 - July 2006

Responsible for the project management, maintenance and system upgrades of Countrywide Financial business to consumer (B2C) ecommerce web site solutions.  Also coordinated all processes and planning required to deliver each project in accordance to the business requirements.

·         Analyzed, planned, implemented and monitored a complete range of project development activities for countrywide.com and fullspectrumlending.com web sites in accordance to the PMLC.

·         Worked with diverse business and technology units in Marketing, Sales, and Production Technologies.

·         Constructed strong project teams that included:  Business Analysts, Systems Analysts, Software Developers, DBAs, and QA analysts.

·         Worked closely with the analysis group and business divisions to translate business requirements into the technical specifications necessary for a successful implementation.

·         Managed Software Development Life Cycle milestones.

·         Coordinated the reporting of project milestones, issues and risks to all parties.

 

Assante Advisory Services                                                                                                             May 2003 to Oct 2004

PROJECT MANAGER / SYSTEMS ANALYST, Toronto, Ontario, Canada

Responsible for the project management of development activities for new and existing financial systems, translation of business requirements to system requirements and analyzing systems to meet business requirements.

 

Ontario Hydro                                                                                                                                      Nov 2001 to Nov 2002

PROJECT MANAGER, Toronto, Ontario, Canada

Responsible for the project management of enterprise wide systems. Managed processes, project plans, project teams and vendor. Ensuring projects met the technical requirements and were delivered on time and within budget.

 

CLIENTLOGIC                                                                                                                                     1997 to Nov 2001

PROJECT LEADER / PROGRAMMER ANALYST, Etobicoke, Ontario, Canada

Started as a programmer analyst and transitioned into a technical project manager. Responsible for project planning, design and implementation of call centre start-up programs for various ClientLogic clients. 

 

EDUCATION

Assante Advisory Services Ltd, Toronto, ON

Introduction to RPM-Open: RPM Open Administrator and RPM Open Sales and Services (2003)

 

ClientLogic Inc., Toronto, ON

Introduction to Vantive System 7/8 (1999/2000)

 

Pivotal Software Inc., San Francisco, CA

Pivotal Relationship Version 2 Customization Training (1997)

 

George Brown College, Toronto, ON

Business-Information Systems Certificate (1996)  

Programs: Management Information Systems, Systems Analysis & Design, Distributed Application Development, Client Server Transaction Development, Relational Distributive Management Systems and Operating Systems / Local Area Networks.

 

 

References Available Upon Request