Candidates About

Innovative IT Manager who possesses end-to-end knowledge of global supply chain applications.  Versatile professional with proven track record of achieving and assisting in deployment of business goals.  Adept at promoting business projects and their value. Results-oriented team player that collaborates to deliver outstanding functional solutions in a timely, efficient manner. Self-motivated individual with excellent leadership, verbal, and written skills.

Areas of Expertise include:

HEWLETT PACKARD INC. · Palo Alto, CA · 2001-Present

Global Supply Chain

Development IT Manager, 2015-Present

Manage a team of on-site and offshore resources (Permanent & contractors):

1.Ensure uninterrupted business execution – 24X7 proactive production support and prevention

2.Deliver innovative solutions – Provide on-time, on-budget industry leading solutions to enable business success

3.Trusted IT advisor & partner – Collaborate with business partners to make strategic choices which best support business priorities

Key Accomplishments:

·      Manage 44 applications that focus on global supply chain ERP and ecommerce

·      Leading the transformation of procurement technology that includes: SAP, Ariba, .Net, MS SQL, Oracle, and Apache.

·      Optimize company operations by overseeing technology forecasting and developing project roadmaps

·      Fortify company success by overseeing talent & resource management with emphasis on global operation

·      Handle vendor relationships and contracts

·      Negotiate and deliver global managed services with multiple vendors for onsite and cloud applications

·      Expert knowledge in IT system integration for merger and acquisition

SAP, Ecommerce Infrastructure, Environment, and Continuous Integration/Deployment

Development Project Manager, 2011-2014

Managed team of 14 engineers to transform US consumer ecommerce store using Websphere/Sterling/TIBCO/Weblogic/SAP.

Key Accomplishments:

·      Led IT infrastructure project using Jboss/Apache/Jenkins/GIT/Linux/HPUX/Oracle for enterprise ecommerce

·      Re-engineered Order to Cash (OTC), Financial Processing (FIP), and Post Processing (POS)

·      Launched new payment processor for online store for credit cards, gift cards, and Pay Pal

·      Facilitated team building/engagement through regular meetings, updates, and activities

·      Oversaw order management and fulfillment for stores in US and China

·      Served as architect for deployment of mission critical web, app, and DB

·      Supervised onshore and offshore teams

HPShopping.com

Strategic Development Operations Lead – Project Coordinator, 2008-2011

Oversaw all project enhancements, break/fix, and emergency release into production. Coordinated strategic planned downtime with stakeholders. Conducted reviews for opportunity to improve any unplanned downtime.

Key Accomplishments:

·      Held regular meetings to address outstanding issues and concerns

·      Provided document and knowledge transfer to L2-L3 support team

·      Assisted in fiscal year resource and project planning

·      Collaborated on SAP upgrade from 4.7 to 6.0

·      Offered 24/7 production escalation support

·      Managed all L4 support issue

HPShopping.com

SAP Basis & Middleware Administration Lead – Project Coordinator, 2001-2009

Handled SAP 4.7 Retail on Oracle 11g and HPUX 11i. Led SAP infrastructure team, including SAP Basis 24/7 worldwide support. Supervised SAP/DB/HPUX upgrades, ensuring compliance with SOX audit requirements.

Key Accomplishments:

·      Administered SAP landscape to support 99.95% uptime

·      Deployed site-2-site solution for high availability (HA) and new interfaces between SAP and third-party using SAP XI and WebLogic Integration

·      Supervised batch  and user management, along with role/authorizations administration

·      Coordinated with corporate audit team on all SOX and internal/external audits

·      Worked with business team to build new profiles base on business requirements

·      Oversaw client administration including customer copy/export/import/delete

·      Collaborated with developers on activities and problem-solving

·      Downloaded and applied Support Patches and SAP OSS Notes

·      Analyzed missing authorization and assigned roles to users

·      Managed transport setup and performance monitoring

·      Monitored hardware sizing and performance

·      Assisted end-user and setup single sign-on

3COM · Santa Clara, CA· 2000-2001

SAP Security Administrator Lead

Oversaw SAP security and profile/role/authorization administration. Worked with internal and external audit team to address all issues. Ensured all new changes in production met security requirements. Met with business partners to determine new requirements and built profiles to satisfy.

PANDESIC LLC · Folsom, CA · 1999-2000

SAP Basis & Security Administrator

Supervised SAP Basic and client administration. Handled profile maintenance through PFCG. Managed profile parameters and user administration.

IBM GLOBAL SERVICES · San Jose, CA · 1998-1999

SAP Basis Consultant

Handled transport setup and management. Handled SAP spool configuration and client/user administration. Downloaded and applied Support Patches and SAP Notes. Supervised performance monitoring and profile parameters.

Bachelor of Information Technology

University OF WASHINGTON | Seattle, WA