Candidates About

Fred l. Hahn

Objective:

Advanced in business analysis Experienced IT professional with over 15 years of experience seeking a challenging position in San Francisco which utilizes my knowledge and abilities as a systems analyst, business analyst and project manager while providing exceptional customer service to business partners.

 Profile

·         Advanced in business analysis, systems analysis, project management & help desk management.

·         Extensive knowledge of large scale hardware and software implementations.

·         Able to quickly react to changes in project scope to meet requirements of the business.

·         Successfully implemented single use promotions for store and web saving the company 1.5 million dollars in its first year.

Technical skills

Microsoft office suite, Visio, advanced writing of technical and business requirements, use case creation, data mapping, agile and waterfall project management methodology, Adobe Photoshop, SAP HANA, SAP TPM, XML, SaaS, CRM, RTS, SQL, Sales Force Splunk, Tableau,  Business intelligence reporting, Crystal Reports, pivot tables, Google apps suite, Google docs,  Google analytics, POSDM, PMO, SDLC, Epicor POS, Fujitsu POS, Mobile POS, I-Devices, Track-it, Zen desk, SharePoint, ServiceNow, MKS change control applications & HP ALM quality assurance software

Experience 

Sephora, San Francisco, CA                                                                              April 2017 – Present

Service Delivery Analyst / Project Manager – Store Technology

·         Create and execute business intelligence reports using various applications to pull data as it relates to stores hardware performance

·         Manage inventory of store peripherals across multiple vendors to ensure that stores have adequate supply on hand

·         Assist in QA testing and script writing when new technology is to be implemented

·         Work with the level one and level two help desk to assist with coaching, knowledge base article writing and work order review

·         Developed multiple new processes that have simplified cross team workflow

·         Work with business partners to assist in making suggestions for new technology

Chico’s FAS, Fort Myers, FL                                                                               April 2004 – March 2016

Business Analyst / Project Manager -  Store Technology                                April 2012 – March 2016

·         Implemented the integration and roll out of new point of sale system to over 1500 stores in the domestic market across all brands, with an extensive 4 year rollout

·         Responsible for analyzing market trends regarding which items to place on promotions using BI reporting

·         Expanded brands into the international market on a progressive platform

·         Facilitated business partners in enhancing and growing the point of sale platform in which to better serve sales associates as well as improve the overall customer experience

·         Created technical and business requirements to advance applications (Pricing and Promotions, Inventory Control, Taxing and Returns Management)

·         Managed multilevel scale projects from inception to completion

·         Developed scripts for implementation in quality assurance applications for the QA team to execute

·         Implemented single use coupons / promotions saving the company 1.5 million dollars in the first year of use

·         Experienced in agile and waterfall project methodology

·         Provided professional development and created documentation for store associates for the new POS systems

·         Worked closely with the marketing team to update various receipt, register, iPad and pin pad images

·         Coded and deployed promotions to brands on a weekly basis working closely with the marketing teams

Systems Analyst II – Store Technology                                                               April 2007 – April 2012         

·         Completed system integration for the acquired Boston Proper brand

·         Created data mapping and design level documenting when integrating the new brand

·         Provided extensive support and requirements writing during the SAP (POS, Taxing, Pricing and Promotions, Inventory Control and  Returns Management) rollout

·         Assisted with QA testing and script writing for various code releases to enhance POS applications

·         Successfully launched the first brick and mortar Boston Proper locations with state of the art technology never before used in the retail space

·         Created use cases when for enhancements made to the POS application

·         Implemented lowest price minus 25% for customers not able to present a receipt when returning items saving the company over 1 million dollars in its first year of use

·         Worked with networking team & vendors to upgrade stores antiquated network lines to a gigabit network

Tier III Help Desk Analyst / Supervisor                                                                April 2004 – April 2007

·         Support tier three issues for internal associates on the Fort Myers campus related to desktop, laptop & networking

·         Supervised and mentored team to improve customer service to business partners

·         Technical writer for training documentation to better assist the tier I-III technicians in trouble shooting problems

·         Conduct interviews and select candidates for positions within the department

Bed Bath & Beyond, Union, NJ                                                                             Feb 2002 – March 2004

Tier II Help Desk Analyst - Stores

·         Received incoming calls from stores and district / regional sales managers for various issues as it related to POS systems

·         Trained new hire tier I technicians during the on-boarding process

·         Successfully resolved approximately 50 – 70 inbound calls per day

Alliance Capitol LLC, New York, NY                                                                     March 2000 – Jan 2002

Tier III Desktop Support Technician

·         Worked on-site resolving hardware and software related issues for corporate staff

·         Customized desktops and laptops for associates

·         Managed large scale department moves to new locations within the office

Honeywell Aerospace, Morristown, NJ                                                          August 1998 – March 2000

Tier II Desktop Support Technician

·         Supported on-site associates to repair hardware

·         Trained associates on how to use various applications, both propriety and Microsoft applications

·         Mentored new hires in the department to help ensure success within the organization

Education / Training

Associates of Science, Information Systems, County College of Morris, Randolph, NJ

Associates of Science, Data Analytic /Software Engineering, Chubb Institue of Technology, Randolph, NJ

·         CHDP - (certification)

·         Business Analysis (training)

·         Systems Analysis (training)

·         UAT (certification)

·         SDLC (certification)

·         PMO (certifcation through a technical training school)

·         Agile project methodology (completed courses)  

·         Waterfall project methodology  (completed courses)

·         Google Analytics  (training)

·         XML (training

·         SAP  (training)

·         Business intelligence (training)

·         SQL (training)