Candidates About

Tommy Ball

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SUMMARY: Energetic and positive Agile leader with proven success leading numerous full project life-cycle development projects that allow organizations to streamline operations, automate manual processes, and reallocate resources towards mission-critical objectives.

LATEST TECHNOLOGIES SUPPORTED:

·   API Mgt.: SOAP/SOA, JSON for Java-PHP, SFDC Apex, IBM API Gateway Mgt.; and currently the Product Owner for custom Enterprise API Workflow Engine.

·   Mobile: Enterprise Development for iOS, Droid.

·   ERP: SAP/SAP HANA, Oracle, Great Plains, JD Edwards, Zoura

·   Data Mgt.: EDW, ETL, Informatica, Cast Iron Data Transformation, DataMart Design, Hadoop, HANA, MDM,

   Metadata, Teradata, Pivotal Greenplum, Cassandra, AWS.

·   E-Commerce: Magento, OSCommerce, WebSphere, ATG, API Mgt.,  

  Omni-Channel Marketing, Audience Targeting, DoubleClick.

·   Security: TLS, SSO, PCI, Data Encryption (gateway level and data at rest)

·   Analytics: Omniture, Google Analytics, KISS Metrics, Salesforce CRM Dashboard

  Reporting, KPI Metrics, Microsoft BI & SQL Integration for SSRS, Crystal, SQL

HIGHLIGHTS & SKILLS:

●        Experience: 20 overall years as a project manager, 10 years as a hands-on Scrum Master, 20+ overall years using Salesforce.com w/the past 12yrs as PM and/or BA

●        Methodologies: CSM certified w/10yrs solid experience w/Agile & Scrum, Lean 6 Sigma, PMI, PMP/Waterfall delivery methodologies. Have experience leading XP teams, and am fluent using free-form Kanban.

●        Agile Focus: Expert knowledge of Agile Lifecycle Mgt. (ALM) and helping teams release in an iterative manner, XP/paired programming, Kanban/Scrum Story Boarding, Use Case Analysis, and Gherkin-Cucumber Scripting Language.

●        Business Process: BPM 2.0, Business Process Analysis and Design, GAP/TCO/ROI Analysis, Workflow Analysis, Mind Mapping, Wireframes, Use Case Scenarios.

●        Compliance: SAS 70, SOX, IEEE, ISO, ITIL, PHI, HIPAA, EFT, PCI, FERPA

●        PM and AGILE tools: Microsoft TFS & MS Project, JIRA, Confluence, Version One, Pivotal Tracker, and Target Process.

●        Cloud Management: Salesforce, Amazon Web Services, VMware, Rackspace Managed Cloud Services, SliceHost, Microsoft Windows Azure, Oracle on-Demand, JIRA Cloud, Jungle Drive, Google App Engine.

●        Systems Integration: TAPI for Call center CRM/VoIP integration, Magento Custom Gateway design, Iron Cast, Informatica, and Saleforce.com w/numerous systems.

WORK EXPERIENCE **CONSULTING/CONTRACT WORK (Since 2010) **

Pearson Education eCollege Division – Littleton, CO (04/2014 – Present)

Technical Project Manager, Global CRM Support

·         Technology manager guiding 4 multiple cross-functional development teams with product management, project management, and release management for efforts to improve overall systems integration with SAP, SFDC, and several external 3^rd-party data sources from our partner channels.

·         Perform budget analysis and control overall scope for $2. 3M annually allocated budget for investment stakeholders. Also, perform capacity planning, resource utilization management, budget and timeline management, and ensuring all project deliverable goals and milestones are achieved.

·         Created continuous improvement and Dev Ops best practice initiatives that helped execute our Product Roadmap more effectively, and created new testing automation processes in support of new aggressive go-to-market product launch initiatives.

Adobe Systems – San Jose, CA & Lehi, UT (02/2012 – 03/2014)

Scrum Master for Enterprise CRM Data Integration Services

·         Led 3 dev teams with all Agiule fujnctions such as daily standups, velocity and burn down mgt., sprint planning, iteration planning, team retrospectives, etc.

·         Implemented new Agile development processes that accelerated development for a large Exact Target/Salesforce campaign analytics initiative related to data migration from SAP to Salesforce CRM platforms. Managed scope and a $1.2M budget for Global Marketing’s Multi-Dimensional Vertical Segmentation & Targeting campaigns initiatives in support of supporting Adobe Global.

·         Led efforts to capture use case analysis, workflow analysis, and acceptance criteria for ETL and Salesforce user stories. Led test case validation and UAT for all external CRM/ERP integrations, as well as overall API management and documentation.

Greenway Medical, Inc. – Carrolton, GA (03/2010 – 12/2012)

Salesforce Business Analyst & Scrum Master

·         Created and managed overall scope, performed budget analysis, managed vendor relations, built and managed 2 implementation teams and provided overall project mgt. for a full cycle Salesforce CRM implementation.

·         Led daily standups, sprint planning, retrospectives, and managed API and 3^rd party integration requirements. Created and managed product backlog and led all release management activities. Implemented new DevOps processes that promoted rapid development and accelerated overall product development.

·         Managed iterations and release schedules, team capacity and resource utilization levels, led UAT, created Salesforce training curriculum, and established an Agile COE for Customers and Business Partner Channel. 

**PERMANENT WORK** (1998 to 2010)

Surgeworks, Inc. - Salt Lake City, UT (05/2008 to 02/2010)

Agile Project Manager & Scrum Master

Successfully led multiple Agile Marketing and Development projects, serving as client facing PM, Scrum Master, and BA in the following technologies:

·               EDW/ETL Development

·               Mobile Application Development

·               Business Intelligence & Advanced Analytics

·               Open Source Development

·               E-Commerce

·               SAP CRM development and integration

Responsibilities included:

·         Client-facing Scrum Master and PM multiple development teams, managing scope, budget and implementation activities such as Iteration planning, acceptance planning, capacity and resource planning every sprint. Managed multiple projects concurrently using Pivotal Tracker and JiRA for product backlog mgt.

·         Dedicated BSA and overall PM for Zion’s Banking Corp. for CRM and ETL development within concurrent cost centers within mortgage amortization and loan approval and decisionioning platforms.

·         Worked closely with customers in pre-sales phase to define, capture, and prioritize business requirements within concurrent Product Backlogs as they pertained to the applications we were creating for new clients. Also worked with closely with Customer UAT Pilot and Acceptance teams prior to major production releases.

Mitel Corporation (formerly Inter-Tel) – Salt Lake City, UT (03/2003 to 05/2008)

Manager of Client Engagement Rocky Mountain Territory

Responsibilities Included:

·         Regional PM and customer delivery lead, managing scope, resources, budget, schedules and all project deliverables for all client implementations in the CO, UT, ID, and WY regions of the United States.

·         Communicate real-time status to stakeholders and technical teams. Successfully managed multiple Call Center and CRM implementations using ACD, CTi, and VoIP.

·         Successfully transition client to support team post-implementation. Managed project delivery for on-going expansion and growth of CSR Teams spread throughout the world via ENTERPRISE CRM COLOCATION.

Invention Machine Corp. (now IHS) – Seattle, WA (04/1996 to 05/2003)

Northwest Territory Manager

Responsibilities included:

·         Served as client implementation manager, sales engineer, and account mgr. for Rocky Mountain & Northwest territories, supporting clients using our Knowledge Management and Product Innovation software.

·         Responsible for all support activities of IMC software products in my region including: deploying user pilots, training, change requests, hands-on process analysis workshops, and status updates. Tracked system defects, led customer pilots, and communicated with QA team on problem resolution for production defects.

·         Successfully managed numerous key- client implementations at Boeing, HP, Weyerhaeuser Corp., Ball Aerospace, Seagate Corp., leading to over $2M revenue.

EDUCATION

·         Southern Miss – Hattiesburg, MS

·         B.S. Psychology, Organizational Mgt. Minor., 1996

CERTIFICATIONS

·   Certified Scrum Master – Lithespeed Institute (2011)

·   PMP – PMI Institute (2010)

TRAINING

·   Microsoft MCSE Certification (1996)

·   Citrix Certified Systems Engineer (1996)

·   Apple iOS Go-to-Market Program (2008)

·   Salesforce Administration (2010)

·   SAP HANA and Big Data MDM (2014)

·   Agile PMO Leadership Training – Scrum Institute (2015)

·   SAFE Program Planning and Execution for instilling Organizational Agile Learning (Alistair Cockburn – 2016)

NON-PROFIT ORGANIZATIONAL PARTICIPATION

·   Surfrider Foundation (Member since 1997)

·   North American Cycling Association (member since 1998)

·   Rails-for-Trails Fopundation (active member since 2011)

·   PAWS Atlanta (Member & volunteer since 2012)

·   Salesforce.com Foundation – Power of One (Member & cloud volunteer since 2012)