Candidates About

Profile       

Versatile project/product manager with experience in managing major cross-functional and cross-company projects.  Able to see the entire picture on how a change in area a will affect area z.  Offers excellent customer service to both internal and external customers with the ability to communicate with all employee levels.  Performs well under pressure with the ability to multi-task and take on new challenges.   Proficient with taking a high level idea and implementing. Willing to travel.

Career Highlights        

Project Manager

Prescription Solutions /UnitedHealth Group, Cypress, CA September 2009 - Present

 As a Project Manager in the Benefit Operations Department, my projects involve many other departments.  Multi-faceted positions with projects ranging from simple (implementing a SharePoint site) to highly complex (implementing a new business process system).

·     Implemented RxConstruct, a new system that will track projects throughout Benefit Operations and other departments

·     Created and administer SharePoint site for Department

·     Manage several projects at a time encompassing several departments

·     Run ad-hoc reports utilizing MicroStrategy

·     Involved in P&P, SOP, and Business Flow creation

·     Member of Operating Discipline Vital Signs Committee

Consultant

ValueWise/UnitedHealth Group, Cypress, CA April 2009 – September 2009

Coming back to the Product Department at UHG as a Consultant, I was assigned various high-visibility projects that were new types of products.  In addition, continued working on projects that I previously worked on.

·     Project Manager for a new plan offereing

·     Interfaced with internal teams and external clients

Project Manager

Ovations/UnitedHealth Group, Cypress, CA Feb 2008 - Sep 2008

In this newly created position, I was responsible for multiple projects.  These projects ranged from creating an implementation process for new agencies, to working with various IT departments on file transfers.

·     Effectively worked in a virtual environment

·     Managed several cross-functional teams

·     Implemented project management functions

Project Manager/Product Consultant

UnitedHealth Group/PacifiCare, Product Management , Cypress, CA Oct. 2000 – Feb 2008

In this multi-faceted position, my primary responsibility was the Individual Business – from market research to implementing new plans and monitoring.  I also was involved/headed projects for other market segments.  Accomplishments:

·     Designed and implemented new PPO plans that became the biggest selling plans for the Individual product

·     Implemented two unique to the industry products

·     Implemented a commissions program that saved $75,000 the first year

·     Responsible for training and internal customer service

·     Manage cross-functional teams (internal and external)

·     Assisted is transitioning business (Cypress to Green Bay)

·     Performed market research

·     Took over several projects with no background documentation and designed processes/procedures for projects

Direct Marketing Associate, Supervisor, Proposal Coordinator

Prescription Solutions/PacifiCare, Sales and Marketing, Costa Mesa, CA May 1995-Oct 2000

Starting off as the second employee in the Proposal Department, I was able to influence and implement P&P for the department.  As business needs changed, I transferred to other departments, learning more about the entire business.  Accomplishments:

·     Implemented new trade show program and coordinated 4-6 trade shows per year

·     Created business processes

·     Wrote and edited 2-5 RFP’s/RFQ’s per month

·     Managed development of a capabilities video and CD-ROM

·     Managed CRM implementation and provided on-going support

·     Implemented proposal management system

·     Assisted in office consolidation (San Jose to Costa Mesa)

·     Wrote and edited quarterly newsletter for contracted pharmacies

Education 

PMP Certification targeted for Second Quarter 2011

M.B.A., Information Systems, Long Beach State, May 2002

B.S., Management, Westminster College of Salt Lake City, May 1991

Computer Skills

·     Expert in Microsoft Word and PowerPoint

·     Intermediate skills in Microsoft Project, Access, Visio and Excel

·     Administrator for Department’s SharePoint site