Carol A. Ruegg
- Project Manager
- New York City, NY
- Member Since Apr 14, 2023
Candidates About
Carol A. Ruegg
Summary
Accomplished professional with proven skills as a project manager, business process manager, and business analyst. Demonstrated ability to drive mission-critical, technically challenging and politically sensitive projects due to a technical development background and excellent communication and leadership skills. Consistently delivered high quality results using approved methodologies under tight deadlines with both on-shore and off-shore resources. Highly skilled in building trust and fostering strong relationships with customers and team members. Successful experience with project management methodologies, development and documentation of requirements, project planning and execution.
Areas of Expertise
o Project Management
o Process Improvement
o Communication
o Project Management Office
o Risk/Issue Management
o Peer Mentoring
o Business Analysis
o Requirements Analysis
o Budget Management
o Resource Management
o Vendor Management
o SDLC
o Client Relationships
o Oracle OPPM & Primavera
o Microsoft Office Suite
Certifications
· Project Management Professional (PMP) - #521148
· Certified Scrum Master (CSM)
· ITIL Foundations V3
Work Experience
Molina Healthcare, Inc. September 2011 – Present
Project Manager, Enterprise Project Management Office (PMO)
Managing projects to support the Enrollments department. Projects provide better service to our members as well as cost savings to the company. Involved with the creation of new PMO methodologies and processes for quality assurance, recruiting and on-boarding.
Key Accomplishments:
· Reduced manual effort by modifying the Member Move user interface to move multiple members with one request and automated generation of notification letters. Annual savings of $500,000.
· Improved visibility to Key Performance Indicators (KPIs) via dashboards to improve the quality of customer service and regulatory compliance. Annual savings of $600,000.
· Automated the transmission of historic data to pharmacy benefits provider to allow for better management of benefits, resulting in a yearly savings of $1 million.
· Managed workstreams for establishment of new state health plan. Created interface of data to the state regulatory agency, establishment of interfaces with monetary recoveries vendor, and reporting to identify overpayments to providers.
· Saved company $3.6 million by automating the Coordination of Benefits (COB) between Medicare and Medicaid for Molina Healthcare of Texas Health Dual Special Needs (DSNP) members.
· Participated in creation of new methodology and quality assurance processes.
· Decreased learning curve for new PMO resources by creating processes and training for recruiting and on-boarding. Resources were able to start their projects the afternoon of their first day and had a quick reference guide available.
· Designed and managed implementation of PMO process improvements including ticketing and renewal of contractor access badges.
Hyundai Information Service North America (HISNA) March 2011 – September 2011
Consultant - Project Manager
Managed the implementation of seven interfaces between HISNA and vendors. Interfaces were a key component of the vehicle telematics information. Worked with business users and selected vendor to define and deploy the interfaces. Concurrently defined later phases of the project.
International Business Machines (IBM) October 1999 – March 2010
Client 2: Internal IBM August 2006 – March 2010
Process Project Manager/Business Process Owner
Business process owner for IBM internal labor costing and billing applications. This Global business application was used by 200,000+ IBM employees to generate 45% of invoiced dollars.
· Delivered processes and projects in a global and cross-cultural environment. Built partnerships with all levels of the organization to optimize and drive solutions within the confines of confidentiality, non-disclosure, and limited budget and resources.
· Standardized and implemented global activity codes to facilitate consolidated reporting
· Worked with business units to maintain audit readiness, business controls, and Sarbanes-Oxley compliance.
· Labor Process Subject Matter Expert (SME) for a globally-integrated SAP ERP system. Used leadership, communication negotiation, and cultural sensitivity skills to meet the design milestones and resolve conflicting requirements. Insured global data privacy regulations compliance.
Client 1: Nissan North America, Inc. October 1999 – August 2006
Project Manager, Team Lead, Business Analyst
Held progressively more responsible roles on the Vehicle Operations team. Systems processes encompassed ordering of all vehicles from the manufacturing plants through allocation of the vehicles to dealerships throughout North America.
· Managed system enhancements. Gathered business and functional requirements, led analysis and design of project solution, developed program specifications, and provided oversight during build, testing, and implementation.
· Served as subject matter expert (SME) for the vehicle allocation sub-system and Nissan implementation procedures. Standardized and documented procedures.
· Served as team lead for day-to-day operation of the vehicles systems and liaison between the development teams and the business client.
Nissan North America, Inc. October 1998 – September 1999
Business Analyst
Implemented 100+ remediated transactions for Y2k without a single production problem. Effort included modification of JCL, data analysis to identify and capture input, testing remediated code, creation and execution of automated testing scripts.
Education
Bachelor of Science (BS) Business Administration / Information Systems
California State University at Los Angeles