Candidates About

Summary

Project Manager, PMP and CSM certified, with over 11 years of experience in IT and Business project management.

Hands-on experience in managing projects through all phases of the SDLC and PMLC.

Successful delivery of complex medium to large size projects with significant business impact. Demonstrated leadership and strong customer and stakeholder focus.

Certifications:

·                                 PMP (Project Manager Professional)- February 15, 2014- Renewed and current

·       CSM (Certified ScrumMaster)- August 20, 2013- Renewed and current

·         Project Management Workshop Certificate- 2008- Kaiser Permanente, Pharmacy Analytical Services

·         Certificate in Computer Programming- CHUBB Institute

Skills

Full lifecycle project management, team building and leadership, facilitating all project meetings, project budget management, risk management, stakeholder management, change management, communications management, critical path analysis, business and systems analysis, presentations, resource supervision/ management and conflict resolution.

Experience as the president of the corporate Toast Masters club.

Applications: MS Project, MS suite, Sharepoint, Jira, Lotus Notes, NIKU/ Clarity.

Methodologies: Waterfall, Agile (Scrum), Rapid Application Development (RAD).

Education:

Pepperdine University, West Los Angeles, CA 

Graziadio School of Business

• Courses in Management, Accounting, Statistics, and Business Law at the MBA program.

CHUBB Institute

• Certificate in mainframe and desktop computer programming

California State University, Los Angeles, CA

• BA in Art, Computer Graphics and Design
• Courses from the Program for Advanced Certificate in Computer Information Systems  

Professional Experience

AIG- Business Project Manager

Business Systems Support Team (BSST), Woodland Hills, CA (October 2014 to March 2017)

• Project Management of mid to large size projects.

• Enhancement of the department processes for  project management, resource demand and capacity, status reporting and service delivery.

• Creation and launch of an online status reporting tool for the PMs.

• Liaison between several business groups and IT.

• Mentoring team members on project management methodology, project governance and PMBOK.

AIG Projects:

a.     Managed all the assigned projects through the full SDLC.

b.    Projects were mostly related to internal application development and/or enhancements in support of new financial products such as Annuities and Life Insurance.

1. These projects delivered new and/or enhanced functionality to systems that housed contract and customer information for processing and reporting purposes.

d.    Managed additional projects to introduce new functionality into client facing web portals.

e.     These web pages delivered content to Annuities and/ or Life Insurance contract holders and allowed them to navigate easily to find information, make product selections, contact the company, etc.

f.     Managed several projects concurrently through either Waterfall or Scrum methods.

g.    Assumed the roles of ScrumMaster and Product Owner for the Agile projects.

h.     Managed a program of several projects related to onboarding new broker dealers and/or mergers of existing ones.

i.      All projects required close coordination of several business and systems groups (Product Development, Product Management, Call Center, Accounting, Legal as well as Design/ development and Testing teams).

Kaiser Permanente- Business Project Manager- Contract position

Document Management Strategy and Services, Burbank, CA (October 2011 to May 2012)

• Managed 4 mid to large size projects over the course of 6 months. All releases had aggressive time lines and required coordination of work with internal teams, end-users and outside vendors.                   

• Organized and conducted all project related activities, meetings, demos, walk-through and requirement gathering sessions.

• Vendor management and communications.

KP Projects:

a.     Managed all the assigned projects through the full SDLC.

b.    Projects were mostly related to systems development/ enhancements to accommodate either new third party printing Vendors or new systems requirements.

1. Projects dealt with on-line applications for authoring, editing, proofing and approving content for literature (such as brochures and pamphlets).
2. Through these projects, the printing and mailing processes were also enhanced by successfully onboarding a print Vendor.

e.     The department was a Waterfall shop, however the Vendor on-boarding project was delivered using the Agile method. The process followed the standard daily routine of 10 to 15 minute stand-up meetings with the in-house and off-site systems teams as well as the Vendor’s business and systems groups. Daily update of work progress and status reporting.

f.     All projects required coordination of several business and systems groups (Documentation authoring/ peer review, Documentation Inventory, Legal as well as the in-house Design/ development and Testing teams).

Green Dot Corporation, Project Manager

Monrovia, CA (April 2010 to April 2011)

• Managed and successfully implemented 12 medium to large size projects in the course of 12 months. All milestones in fast-paced release cycles were met through disciplined and well organized team work and management.

• With client satisfaction set at highest priority, successfully managed stakeholder communications, status reporting and issues resolution.

• Ensured mutual understanding and agreement on all details of the requirements and thusly helped stakeholders and IT teams in identifying clearly defined and attainable goals.  

• Ensured quality and high standard of all deliverables throughout the projects.

• Helped streamline the transition within all phases of the projects by ensuring availability of resources, timely review and clarification of all deliverables, timely completion of work, and flexibility in accommodating unforeseen changes in time-lines and priorities.    

Green Dot Projects:

a.     Managed all the assigned projects through the full SDLC.

1. Projects were mostly related to web development/ enhancements to accommodate payment card related functionality. These were focused on enhancement of systems (such as IVR) or providing back-end processes related to financial products (such as pre-loaded debit cards and/ or other payment methods).

c.     Most projects were done through Waterfall method. There were, however, two that used an Agile approach.

d.     All projects required coordination of several business and systems groups (PMO, Product Development, IVR, InfoSec, Dev and Testing Teams and Release Management).

Kaiser Permanente, Senior Project Manager- Contract position

Pharmacy Analytical Services, Downey, CA (August 2007 to January 2010)

• Completed 48 projects over the course of the contract. 16 of these deployments were large projects and 12 were medium. All releases had aggressive time lines and required meticulous resource and task assignments.           

• Organized and conducted all project related activities, meetings, workshops, walk-through and requirement gathering sessions.

• Managed projects through all phases of SDLC.

• Managed all QA testing activities.

• Managed UAT testing for end-user teams.

• Projects encompassed various areas of health care on clinical and pharmacy sides. The projects dealt with medical reporting, patient information, medical encounters, as well as pharmacy, lab, claims and benefits data.

• Created the project Risk Register and managed the project risks through collaboration with project team and stakeholders. Ensured proper mitigation measures and timely resolutions to all risks.

• Managed change requests to avoid unnecessary scope creep and obtained the required agreements and sign-off from all sides to accommodate the agreed-upon changes.

• Production Support: Oversaw the maintenance and enhancement efforts of several web-based applications (.NET and JAVA).

KP Pharmacy Projects:

a.     Managed all the assigned projects through the full SDLC.

b.    Projects were mostly related to systems development/ enhancements to accommodate new systems/ Intranet requirements for Pharmacy and Clinical end-users..

c.     The department was a Waterfall shop, All projects benefitted from the in-house systems teams as well as close coordination with the KP IT teams..

d.    All projects required coordination of several business and systems groups (Pharmacists, Physicians from SCPMG and other KP Regions, Clinicians and assistants as well as the in-house and IT Design/ development and Testing teams).

Toyota Financial Services, IT Project Manager- Contract position       

Torrance, CA (October 2006 to March 2007)

• Managed large scale IT and Data Security projects.

• Organized and conducted all project related activities; Kickoff meetings, JAD sessions, workshops, requirement gathering and walk-through sessions, etc.

• Managed projects through all phases of SDLC.

• Vendor management and communications. Interviewed three Third Party Vendor companies, organized Proof of Concept presentations and helped select the qualifying vendor for a data security initiative.

• Managed projects within a matrixed and highly structured PMO environment.

• Created the project Risk Register and managed the project risks through collaboration with project team and stakeholders. Ensured proper mitigation measures and timely resolutions to all risks.

• Managed change requests to avoid unnecessary scope creep and obtained the required agreements and sign-off from all sides to accommodate the agreed-upon changes.

TFS Projects

a.     Managed all the assigned projects through the full SDLC.

b.    Projects were for systems development/ enhancements and Third Party Vendor onboarding.

c.     The department was a Waterfall shop, All projects required close coordination with several IT teams: PMO, InfoSec, Dev, QA and UAT teams as well as Release Management.

Nissan Corporation, Project Lead / Business Systems Analyst

NMAC- Torrance, CA (2000 – 2006)

• As a mainframe and VBA programmer and analyst, helped automate several labor intensive business processes by providing user friendly and powerful applications.

• Supervised a staff of 5 programmers / analysts.

• Lead projects from inception to implementation (full SDLC).

• Performed Business and Systems analysis.

• Developed QA and UAT test plans and conducted system testing

• Prepared training materials and conducted user training.

• Vendor management and communications.