Candidates About

Renee Chu

Highlights of Qualifications

• Multi-skilled professional with over 12 years of experience providing support to Engineering and Supply Chain. Managing NPI product launch support for software products in the high tech industry.
• Excellent customer service, strong organization and multitasking skills, and detail oriented. Excels in a high-pressure environment.
• Drove continuous quality and process improvements. Lead and facilitated set up of tracking systems for the team to be used for various reporting purposes.
• Outstanding knowledge of NPI (New Product Introduction), project planning and organizing.

Relevant Experience

Digital Project Manager

Adobe Systems Incorporated                                                                Dec. 2013-Present

• Facilitates new product version introductions for finished goods product and digital download from planning, set-up, to fulfillment.
• Technical team lead, providing guidance and input of system limitations and product requirements to ensure proper fulfillment.  Provides cross-functional training to team members for various fulfillment responsibilities.
• Leads EMEA region in point of sales activation (POSA) keycard products to implement New Product versions in-store.
• Drives product meetings with internal teams - Document Control, Product Operations, Order Management, Program/Product Management, as well as external teams - Technical Vendors.
• Manages set-up and fulfillment to multiple channels; Creative Cloud, eTail/Retail, OEM,Trials and Licensing.
• Test and validate physical and digital products. Perform disc first article validation and activation validation for POSA keycards, validate software links, download files, confirm MD5.

ESD Program Coordinator

Adobe Systems Incorporated                                                                Oct. 2011-Dec. 2013

• Manage ESD (Electronic Software Delivery) and Hard Good (HG) product release schedules.  Prepare for the release and entitlement of ESD Image files to Adobe's Licensing System, and the release and entitlement of Adobe's GM (Golden Master) to global partners.  Coordinate fulfillment of GMs to a various 3rd parties, such as OEMs, E-tailers and other partners.
• Audit Codex build set up to ensure files follow standard naming convention and are delivered to the proper fulfillment channels.  Support the new Creative Cloud product launches, audit and verify the manifest files and push the files to production. 
• Coordinate ESD product SKUs, part numbers, and prepare ESD Bill of Materials (BOMs) for release.   
• Support Quality Assurance by generating various inventory and distribution reports.  . 
• Responsible for supporting Global Order Management teams in providing provisioning/fulfillment support for products.  Ensure orders invoice properly.
• Support the Traffic and Export Compliance team in daily analysis of sanctioned party screening of pending sales orders and customer registries and partners, utilizing the SAP Global Trade Services (GTS) Module.  Review hundreds of orders and customer registry information and release orders for revenue recognition.

Product Release Manager

Nortel Networks                                                                                     2000-2009

• Handled and coordinated over 15 product lines.  Supported approximately 5 major releases per month, released all software and documentation deliverables for the Converged Data Networks Division.
• Compiled, logged, and archived all software and firmware submissions from Engineering.  Distributed all master software and firmware media to Supply Chain Operations.  Wrote and coordinated Engineering Change Orders (ECO) for all software changes.
• Coordinated FAI (First Article Inspection) software CD or kit delivery with contract manufacturer and facilitated a test resource lead with product teams.  Communicated with local and global teams on test plan and time constraints.
• Streamlined and simplified processes to remove duplication and inefficiencies.  Initiated automation plans with Release Engineering for software packaging, CD creation, and web-download files.
• Quality gatekeeper role extended into Software Delivery Prime function.  All product teams were instructed to request web post of software and firmware files through me.  I verified completion of testing as well as consistency and compliance of software file naming conventions to corporate standards, and ensured that proper documentation was provided.
• Crafted and distributed a process guide for use as training material to train Release Engineering and New Product Introduction team on use of PLM/PDM database as pertinent to product software release process.

Technical Skills

• ERP: SAP GTS-GT1-Production, R/3 PRD Production, R/3 RS2-PRD Staging
• Flexera (Subscribenet) Software Licensing and Entitlement Management, and Reporting analytics tools. Adobe Licensing Website (LWS)
• eRoom, SharePoint
• Akamai, Web Push Tool, Codex Build Systems.  CuteFTP, WINSCP, Dropbox
• PLM/PDM:  MAP Distributor Web Management tool, Matrix One, and company developed systems.
• DASA (Order Code/SKU generator tied to Price Book).
• PartSmart (Part number generator and Approved Vendor database).
• SW Applications:  Proficient in Microsoft Excel, Word, Outlook, Powerpoint, and Adobe Acrobat Pro.

Work History

Adobe Systems Inc.                  Digital Project Manager                                     Dec. 2013 - Present

ESD Program Coordinator                     Oct. 2011- Dec. 2013

Full-time home management                                                                              2010-2011

Nortel Networks                         Product Release Manager                                  2000-2009

                                                Floor Administrative Assistant                            2002-2003

North Coast Medical                  Product Research Specialist                              1998-2000

                                                Senior Customer Service Rep.                           1995-1998

Education and Training

• San Jose City College and Fresno State University:  General Education, emphasizing on Business Management.  Continuing to take classes toward degree goal and updating computer skills.
• Nortel Networks: Lean Six Sigma Greenbelt-in-Training.  Process Management Control System (PMCS) Coursework completed.

Community Service

• Joined Kazoom! teams to build a playground. Also joined Habitat for Humanity in building play houses for veteran Airforce families.
• Supported Art In Action to set up art supplies for 5^th grade students.

• Participated in corporate Junior Achievement program at George Mayne Elementary School teaching a first grade class.
• Joined the Adopt a Creek program to clean up the creeks located in Santa Clara.