Candidates About

 

Arjun Sahota

Summary

Arjun Sahota is an experienced IT PM who have worked in Online retail, Brick & Mortar retail and Telecommunication companies for delivering projects using Waterfall process using technologies like Dynamics CRM, SFDC, Hyrbis E Commerce, Adobe marketing and web development using CMS platforms.

 

Key Achievements

 

• Managed multiple projects in parallel by creating project charter, project plans using MS visio, project status reports, conducting regular status meetings with the team, running projects using Agile as well as Waterfall process
• Driven the implementation of project gates – Pre baseline, Baseline, Implementation ready review, project plan review
• Experience with Adobe marketing cloud, MS Dynamics CRM Marketing and SALESFORCE.COM Marketing cloud
• Experience in working with tools like JIRA, VSTF and Quality center
• Created and implemented new processes like project intake process, created dashboards to manage the project status, refined the project kick off process to get agreement on timeline, milestones and next steps by all directors involved in execution
• Lots of experience in creating RFPs and SOW
• Created standard project status reports, implemented processes to reduce the pain points for product launches
• Created project plans, project charter, project milestone plan, MS Project plans, SCRUM and Kanban dashboards
• Experienced in web site development  projects which included CMS and E Commerce platform like SAP Hybris for creating custom web site templates, managing digital images, digital copy, checkout flows and shipping of the product to the end customer

 

PROFESSIONAL EXPERIENCE

Client –HP, Bay Area, California                                                                        Jan 2016 – Present

Role – Project Manager

Projects: Implemented Microsoft Dynamics CRM 2016 Online version and integrated CRM with HP Website/E Commerce portal for both B2B as well as B2C customers. The customers went online to the HP E Commerce portal to place orders and the accounts, customers, leads , orders data would flow into CRM to get saved for reporting

Achievements 

▪       Managed a team of about 22 people  where some of the resources were off shore and rest in US and Europe

▪       Managed about 7-8 scrum teams across 3-4 different projects

▪       Coached and mentored other scrum masters working on overlapping projects at the city of Seattle

▪       Conducted Daily Scrums, Monthly Sprints and Releases

▪       Created regular program status and publish the status with all team members

▪       Tracked all action items call ,progress towards key milestone

▪       Conducted sprint planning, product backlog management, risks/issue mitigation and managed communication

▪       Created user stories, acceptance criteria and worked on Continuous Integration, Continuous Testing, Pairing and Automated Testing

▪       Worked with business and technical business stakeholders on Dynamics CRM functional and technical areas

▪       Managed/Worked with other SCRUM masters to conduct SCRUM of SCRUMs

▪       Collaborated with cross functional teams like Business, CX, UX, front-end, back-end, QA testing teams to run the SCRUM meetings for all the projects that I managed

▪       Worked closely with development and QA automation teams to get the technical scope implement on time and within budget for the multiple projects 

▪       Managed external vendors and communicated with the vendors on regular basis

▪       Conducted Agile/SCRUM rituals like sprint planning meetings, backlog grooming meetings, managed the product backlog

▪       Conducted sprint planning meeting and defines the technical tasks and estimation with the team

▪       Created the burn down charts to review and track the sprint performance

▪       Conducted backlog tracking and management, tracked the burndown metrics, and sprint velocity

▪       Conducted daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments

▪       Created user stories and acceptance criteria to define the scope and requirements

▪       Conducted the sprint review meetings, sprint retrospective meetings

▪       Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off

▪       Configured Dynamics CRM application by creating custom fields, custom views, custom forms, custom entity, custom workflows, plugins, rules etc.

▪       Helped with project management by creating project charter, SOW, MS Project plan, Visio timeline

▪       Conducted weekly status report meetings to identify issues/risks, mitigation steps, track the progress of the project

▪       Sent out project status report and meeting notes to track key milestone progress

 

 

Client: Apple San Francisco, CA                                                                                           June 2013 – Dec 2015

Role – Project Manager

Projects: Implemented Digital river e commerce and digital marketing using Adobe marketing cloud. Built websites for digital marketing for new product launch like HTC Vive, HTC Phones, HTC Health kits. Our data centers were built using the Cloud platform and we pulled data from these datacenters into the E Commerce platform.. Worked on SAP integration with E Commerce platform for SAP FICO, SAP SCM and SAP SD with Digital River e commerce platform.

Achievements 

▪       Created RFPs and SOWs by working with cross functional team

▪       Did vendor onboarding and vendor management by coordinating, tracking and supporting activities related to the on-boarding of Vendors

▪       Helped to define program vision and strategy and ensured program is aligned to the business strategy and budget

▪       Created the business case for the program by working with the cross functional business stakeholders

▪       Responsible for creating the program objectives and ensuring the program meets the business case and objectives

▪       Created user stories and acceptance criteria to define the scope and requirements

▪       Managed/Worked with other SCRUM masters to conduct SCRUM of SCRUMs

▪       Managed about 7-8 scrum teams across 3-4 different projects

▪       Coached and mentored other scrum masters working on overlapping projects at the city of Seattle

▪       Conducted Agile/SCRUM rituals like sprint planning meetings, backlog grooming meetings, managed the product backlog

▪       Conducted sprint planning meeting and defines the technical tasks and estimation with the team

▪       Created the burn down charts to review and track the sprint performance

▪       Collaborated with cross functional teams like Business, CX, UX, front-end, back-end, QA testing teams to run the SCRUM meetings for all the projects that I managed

▪       Managed external vendors and communicated with the vendors on regular basis

▪       Conducted backlog tracking and management, tracked the burndown metrics, and sprint velocity

▪       Conducted daily stand up meetings to track progress of the sprint, discuss what we have done yesterday, what we are doing today and identify impediments

▪       Conducted the sprint review meetings, sprint retrospective meetings

▪       Conducted testing, logged defects in JIRA, managed defects, conducted UAT testing and sign off

▪       Configured Dynamics CRM application by creating custom fields, custom views, custom forms, custom entity, custom workflows, plugins, rules etc.

▪       Helped with project management by creating project charter, SOW, MS Project plan, Visio timeline

▪       Conducted weekly status report meetings to identify issues/risks, mitigation steps, track the progress of the project

▪       Sent out project status report and meeting notes to track key milestone progress 

▪       Worked on MSFT with financial reporting tools like MS sales ,MSRA

▪       Worked on Business Insight and reporting tools like power BI

▪       Responsible for creating the project team including  identifying the resources, interviewing and hiring the talent

▪       Created the vendor contracts and onboarded the vendors

▪       Managed the vendor relationships and ensured the vendors performed, maintained vendor relationship and managed the vendor communication

▪       Managed the project staffing for all the projects that I managed

▪       Worked as a point of contact for all escalations related to the projects and conducted impact assessment for project cost, schedule and resources.

▪       Gathered business requirements, helped to define the scope, KPIs, dependencies and constraints

▪       Reviewed the scope with team to define the WBS, create the project plan using MS Project

▪       Created project timeline in MS Visio with key milestone dates

▪       Conducted project status meetings, created project status reports to highlight risks/issues and project progress

▪       Send project related communication to management and team members on pertinent milestones

▪       Managed the project budget, project resources and timeline and helped to deliver the project on time and within budget

▪       Single handedly managed multiple projects at the same time

▪       Managed the project scope in JIRA by creating KANBAN Boards

▪       Helped to review BRDs, FSDs and TRDs and organized them into the SharePoint sites

▪       Created wireframes to communicate business requirements to the designers and technical resources

▪       Created e commerce strategies to improve ROI and drive sales through online channels

▪       Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs in JIRA and helped to get the issues resolved

 

 

Client: Sprint – Kansas City, MO                                                                     May 2012 – May 2013

Role – Project Coordinator

Projects: Worked on digital marketing project which included Adobe marketing cloud implementation, sending digital marketing emails and creating portals where we conducted digital marketing on the home page, product detail pages and buy pages. Helped to build a BI portal to track customers entering the purchase flow, exit rate, buy rate etc. 

Achievements 

▪       Helped to define program vision and strategy and ensured program is aligned to the business strategy and budget

▪       Gathered business requirements and created user stories into the product backlog, managed product backlog, created sprint backlog, conducted sprint planning meetings, conducted sprint review meetings, conducted daily stand up meetings, conducted sprint retrospective meetings, removed impediments and reported regular project progress 

▪       Created wireframes to communicate business requirements to the designers and technical resources

▪       Created e commerce strategies to improve ROI and drive sales through online channels

▪       Conducted UAT testing, conducted UAT triage meetings with stakeholders and technical resources, logged bugs and helped to get the issues resolved

▪       Configured Dynamics CRM application to create new custom entity, custom fields, forms, views, dashboard, reports/charts, migrated data into Dynamics CRM using SCRIBE

▪       Worked on system integration projects where we integrated Dynamics CRM with our website/E Commerce and SAP S&D and SAP FI systems

▪        

▪       Created the business case for the program by working with the cross functional business stakeholders

▪       Responsible for creating the program objectives and ensuring the program meets the business case and objectives

▪       Worked as a point of contact for all escalations related to the projects and conducted impact assessment for project cost, schedule and resources.

▪       Worked on MSFT with financial reporting tools like MS sales ,MSRA

▪       Worked on Business Insight and reporting tools like power BI

▪       Created project timeline in MS Visio with key milestone dates

▪       Conducted project status meetings, created project status reports to highlight risks/issues and project progress

▪       Driven the implementation of project gates – Pre baseline, Baseline, Implementation ready review, project plan review

▪       Document the new project management processes and drive to implement the processes

▪       Send project related communication to management and team members on pertinent milestones

▪       Conducted weekly status report meetings to identify issues/risks, mitigation steps, track the progress of the project

▪       Sent out project status report and meeting notes to track key milestone progress 

 

EDUCATION & PROFESSIONAL DEVELOPMENT

 

Bachelors in Business Management                                                                 University of Washington, Seattle

 

PROFESSIONAL AFFILIATIONS

Certified Microsoft Dynamics CRM Customization and Configuration (MB2 707)

 

 

TECHNICAL TOOLS

 

·         Project Management Tools:       Jira, SharePoint, Microsoft Project, MS Visio, MS Office, Rally 

·         Requirement Management:      Jira, Rational Requisite Pro

·         Testing Tools:                                Jira, Quick Test Pro( QTP),Mercury Load Runner and Win Runner                                                                                     

·         Business Modeling Tools:           Microsoft Visio, Microsoft Visual Studio

                                                             Team Foundation Server (VSTF)

·         Programming Languages:           HTML,SQL, XML

·         Other Methodologies                   SDLC, Waterfall Methodology, Agile Methodology, SCRUM

·         UI Design Tools                              Microsoft Expressions

·         Other Tools                                     CMS, HP Team sites, Bizaarvoice, SAP BO, Salesforce.com, CRM,       

                                                                           Target, MS Dynamics CRM, SQL Server, .Net, Java Script