Chang, Deborah An

Objectives

Ten years of experience in Software PM and Management. I have excellent communication skills and work well with others. I am punctual, diligent, well-organized, reliable, and dexterous in resolving issues with problem-solving abilities.

Looking for a friendly, collaborative, yet challenging environment to better my skills and further my career in Project Management. I am motivated and willing to learn new technologies. I want to utilize my abilities to develop my experiences, education, ambition, and personal growth as well as an opportunity for professional growth.

Skills

Strategic Planning

Risk Management

Change Management

Road Mapping/Scheduling

Stakeholder Management

Process Engineering

Scope Control  

Resource Planning

Agile Transition

Project Plan Development

Client Relationship Management

Software Development Methodologies including Waterfall and Agile

Education

UCLA (2005 - 2008)

}  BA in English

LACC (2003 - 2005)

}  AA in English

}  AA in Liberal Arts

Reference

Available upon request.

Experience

Project Manager (Oct 2017 - Present)

Union Bank (Monterey Park, CA)

}  Manage 3 separate internal ‘End of Life’ projects

}  Coordinate with other PMs to verify risks for older platforms, verify commitment dates, identify common issues and connect points for easier transitions

}  Coordinate timelines and risk analysis with project vs application groups

}  Manage and forecast resources and estimates via Microsoft Project

}  Document WBS (Work Breakdown Structure) and Resource Plans

}  Planning meetings with TSEs, SMEs and EAs for BRD reviews and updates

}  Prepare PIRs (Pre-Implementation Review) and cost summary

}  Assist and coordinate with BAs to define and document product requirements, specifications, and testing requirements for BRD

}  Update PPR to assess timelines and due dates on Clarity

Project Manager / Scrum Master (Dec 2015 – Sept 2017)

Zodiac Inflight Innovations (Brea, CA)

}  Released 4 separate internal content management tool (CMT) versions

}  Project lead for updating CMT to new interface and offshore transition

}  Proxy Scrum Master: lead Sprint Retrospective, Sprint Planning

}  Led waterfall-to-agile transitions for web and mobile teams while iterating existing agile software

}  Guided teams on Scrum methodology including Scrum theory, Scrum events, and Scrum artifacts.

}  Coordinated Risk Analysis and Problem resolution with Operations team members, development resources and quality assurance engineers.

}  Leading / managing Offshore teams to complete tasks and projects

}  Manage transitional releases for airlines that needed software upgrades

Web Player Project Manager / Product Owner (Apr 2013 – Dec 2015)

DirecTV (El Segundo, CA)

}  Released 8 separate web video player versions including a full migration to Adobe Primetime player to mitigate Google Chrome phasing out NPAPI Plug-In interface.

}  Proxy product owner: created user stories, detailed acceptance criteria, and prioritized features.

}  Proxy Scrum Master: lead Sprint Retrospective, Sprint Planning ad Backlog Grooming

}  Developed feature roadmaps and schedules resulting in more accurate resource forecasting.

}  Interfaced with Operations, IT, and backend teams to determine feature feasibility and timelines

}  Leading / managing Offshore teams to complete tasks and projects

}  Submitted, tracked, and managed over 200 tickets in JIRA to coordinate releases of various applications

}  Worked with QA Managers and Leads to coordinate future releases and schedules

}  Prepared cost estimates and risk analysis for projects

QA Manager (Oct 2014 – Jan 2015)

AARP (Lakewood, CA)

}  Lead a team of 5 (and additional resources as necessary) for an IE 11 upgrade project

}  Identified, analyzed, and developed quarterly DCP training metrics, impacting business strategy and financial decisions.

}  Released 2 versions of new data system

}  Effectively accelerated the project timeline end date ensuring no additional risk.

}  Improved team communication and executive visibility through story/task tracking and reporting

}  Estimate project times and completion process for each sector

Project Manager (May 2010 – Apr 2013)

NBC Universal (Los Angeles, CA)

}  Design and document product requirements, specifications, and testing requirements for content management system (CMS) for E!Online and MyStyle

}  Mobile Project management for Red Carpet and Kardashian Applications on iOS and Android

}  Tracking, creating and updating user stories and tasks for visibility and progress

}  Generate feedback loops with engineering and QA to ensure continuous improvement of product features, usability, and overall performance

}  Releasing new features and bug fixes for internal tools (Digital Dailies, DAISY and PANDA)

}  Actively involved in bug review processes and following through on bugs to be fixed and ready for release

Comcast Entertainment Group (Los Angeles, CA)

}  Define business requirements for new product integrations in native apps based on extensive research on industry-wide best practices, user feedback, and competitive analysis

}  Serve as a liaison between Engineering and Business to ensure quality product delivery in a timely manner at the highest level of quality

}  Coordinated resolution of production issues with Operations team members, development resources and testing engineers

}  Documenting scrum stories and project matrix while creating and assigning tasks

}  Coordinate with release managers, dev and test team and production team to plan release dates.

Associate Project Manager (Jan 2007 – Apr 2010)

Evolution Racewerks (Baldwin Park, CA)

}  Documenting scrum stories and project matrix while creating and assigning tasks

}  Create product specifications, document use cases, and maintain wireframes as a product owner

}  Facilitate daily stand-ups and sprint planning sessions

}  Define and document product requirements, specifications, and testing requirements

}  Document business requirements and timelines for milestones

}  Schedule release dates according to planning