Candidates About

Jennifer R. Alexander

Summary:

o    Drives resolution of project conflicts. Outstanding verbal and written communications skills- technical liaison.

o    Excels at meeting both strategic and technical challenges.

o    Proactively identify, evaluate, and work across the IT organization to mitigate technical risks in order to help the business achieve desired outcomes.

o    Ability to interact with all levels of management and staff to foster maximum ownership and minimum resistance.

Skills: Software development life cycle (SDLC methodologies- waterfall, agile) and Project Management Life Cycle (PMLC) methodologies, , VISIO, Project Planning Software, SharePoint, Microsoft Office Suite ,SQL, VB.net, HTML, XML, Strong analytical and problem solving skills, Flexible, quickly adapt to new work environments, new procedures, new technologies, Workshop/Training courseware development.  Individualized and group training, Strong ability to work well with people in stressful situations.

Professional Experience:

Technical Project Manager       May 2015 – Present

Johnson & Johnson Pharmaceuticals- Janssen Research & Development  (Consultant)

o    IT Technical liaison for a highly confidential project involving C-suite executives.

o    Evaluate upcoming software application updates, new platforms, products etc. to determine IT features teams can use and prepare brief training bullets in conjunction with corporate rollout.

o    Learn new features of proposed technical tools for knowledge transfer to the team.

o    Attend IT application development and vendor sessions to determine best IT needs for the team and to communicate key features to decision makers.

o    Consult with IT and provide response back to the business.  IT Technical consultant on team projects. 

o    IT Technical senior lead in planning onsite and offsite meeting, collaborating with various IT support teams.

o    Mitigate and minimize IT risks, usually in very high pressure situations. Collaborate cross functionally to drive project resolution and team satisfaction.

o    Use SDLC methodologies to lead in planning, initiation, execution, and control of project activities

o    Translate and document business requirements - technical projects, requests, questions, issues and resolutions.

o    Use Business Analysis techniques for technical requirements gathering and to determine workflow of both internal process and external vendor for requirements gathering when submitting risk assessments, etc.

o    Demonstrate experience in business case development and analysis to determine impact of adjustments to the critical path.  Align IT support by ensuring milestones are reached and follow up to ensure targets reached.

o    Worked with the SharePoint team using SDLC methodologies for SharePoint upgrades

o    Provide research, analysis and documentation of business process improvement opportunities and business requirements, creating/updating SDLC business documents.

o    Manage several medium to large projects of varying complexity requiring high levels of functional and organizational integration using SDLC methodologies- combination of waterfall and agile.

o    Self-Manage projects deliverables and timelines.

o    Communicate with Senior Executives/ management informing of resolution of critical issues verbally and in writing. Work with Senior Executives and SME’s to plan and mitigate, resolve critical issues.

o    Work with the Business and the Project Management Office to gather project related information.

o    Organize project teams by identifying areas of needed expertise and required skills. Coordinate the activities of project teams to ensure quality and timeliness of project completion.

o    Collaborate with IT support organizations to raise appropriate awareness with regard to milestones, timelines, and issues.

o    Participate in planning IT and Project support for Partner Programs that involve external companies.

o    Evaluate current processes and think of ways to improve efficiency using requirements and workflow analysis.

o    Minimize occurrence of known issues and anticipate and attempt to prevent new issues by planning workarounds to minimize downtime.

o    Follow up, manage, document IT issues, projects, requests, and questions.

o    Organize priority support for business critical meetings.

o    Project close-Gather feedback and prepare IT Lessons Learned report.  Provide feedback to the IT organization on what worked/did not work for the project/team.

o    Manage and prioritize workflow for deskside technicians in multiple offices including business critical applications.

o    Train and mentor new analysts.  Developed orientation program for new analysts

Systems Analyst/ IT Team Lead 11/2014 – April 2015

Johnson & Johnson Pharmaceuticals- McNeil Consumer Healthcare (Consultant)

o    Provided research, analysis and documentation of business process improvement opportunities and business requirements, creating/updating SOP’s, Work Instructions and other business documents.

o    Prepared technical reports by collecting, analyzing, and summarizing information and trends.

o    Used (SDLC) system development life cycle methodology to identify, define and document detailed business and system requirements.

o    Leveraged project resources to create deliverables through all project phases, including requirements gathering, design, development, and implementation using the SDLC.

o    Applied SDLC methodologies assist with enterprise Systems’ IT Projects.   Retirement, decommission of websites, systems, etc.

o    Examined current and future technical solutions with the business environment, recognizing systems interdependencies, reusability scalability.

o    Reviewed, reported and summarized findings from professional publications determining their contribution to the SDLC process. Maintained professional and technical knowledge by reviewing professional publications.

o    Contributed to the development of project plans, provide input, and determine project deliverables, time line estimates, scope and control.

o    Provided training and performance support needs; contributed to the design of the training and performance support products.

o    Worked with the team by communicating effectively via reports, presentations, etc. and working in unity with others on the team.

Analyst/ Creative Consultant /Founder             10/2013 – 11/2014

NaturalHairGurlz

o    Communicated project goals, timelines, and deliverables to entire project team (verbally and in writing), and obtain agreement on the timeline from the team.  

o    Used PMLC methodologies to manage projects.

o    Communicate roadblocks, and identify mitigation strategies for project risks, escalating at-risk projects.

o    Organized, created, and designed workshop materials and course content using Microsoft Office

o    Used HTML and other skills to customize web sites.

o    Used Microsoft Office suite to create correspondence including workshop invitations, custom graphics, and custom e-mails.

o    Tracked clients, etc. using custom Access database.  Use Excel for reporting.

o    Evaluated software for project management use.  Evaluate online learning tools.

o    Highly organized- Managed calendaring and create course schedule for workshops and events.

 Creative Consultant /Founder 07/2007 – 10/2013

DivaDezynz

o    Event Planning/ Project Management/ Creative Consultant /Founder

o    Used Microsoft Office suite to create custom business materials.

o    Compiled project timeline and met all critical milestones.  Used project management methodologies.

o    Designed all meeting materials and correspondence.  Created custom logos and business materials.

o    Managed all venues & associated logistical arrangements and meetings.

Systems Analyst/ .net Developer          05/2000 - 7/2007

PMHCC Inc.

o    Assist in translating requirements into test conditions and expected results for product, performance, and user acceptance testing.

o    Visited customer sites for application rollout, single and multi-user, SQL and application.

o    Assisted in organizing project plan for software development and rollout.  Used SDLC/ PMLC methodologies.

o    Organized client feedback meetings.  Tracked and organized client requirements.

o    Maintained direct contact with management, application end users and the Administrative departments to ensure milestones were met.

o    Gathered system data from stakeholders, investigated crucial factors such as workflow, task time, human and other resources along with costs and benefits of the systems being designed.

o    Presented recommendations to management. Discussed and developed implementation schedules.

o    Technical liaison between end user and technical side.

o    Used VISIO to diagram workflow processes, Network diagramming, etc.

o    Provided programming, analysis support of database applications client and server side.

o    Configured Windows and SQL servers; configured client desktops.

o    Developed system testing schemes and conversion plans for implementing new or revised application code.

o    Developed and maintain computer applications in a VB.net, SQL, and InfoPath environment.

o    Communicated well with all levels of personnel.  Interacted with both technical and non-technical personnel and customers

o    Created training courseware & documentation for newly developed computer programs

o    Created courseware and trained users in Lotus Notes. Created Office Suite technical training courseware.

o    Facilitated office and technical training classes. Created New Hire materials and presented new hire training.

Technical Support Representative        9/1999 - 5/2000

Primavera Systems Inc.

o    Supported external user environment providing Project Management solutions using Primavera specific software and assisting with Microsoft Project, network, plotter issues and others.

o    Managed multiple priorities; Studied Primavera product integration.

o    Web/Training -Created new web page design for Customer Support Intranet as well as maintained Intranet site.

o    Facilitated instruction on use of intranet and led computer training for New Hire orientations.

o    Created user documents and instructional handouts.

Business Analyst/ Programmer            1998 – 1999

Vanguard

o    Programmed, Tested and Documented features, modules, classes, methods; Performed formal functional testing; Using SDLC, tested applications and features using case scenarios.

o    Prepared instruction manuals for completed, tested, functioning application.

Education:

Bachelor of Science, Honors Graduate, Peirce College

Information Technology with a concentration in Networking