Candidates About

PROFESSIONAL EXPERIENCE

AT&T (BizOps) – Raleigh-Durham, NC                                                                                  December 2016 – Current

Project Manager

·         Responsible for leading a team of 30 Business Ops (BizOps) engineers and developers who deliver automation and tooling to AT&T's $1B Global Customer Service (GCS) Assurance and Delivery organizations.

o    BizOps embeds software developers with operations teams to foster collaboration, enhance productivity and improve customer experience through business process orchestration, work function automation, and construction of customized tooling and user interfaces.

·         Organizes and facilitates daily stand ups, estimation, retrospectives, sprint planning, demos, and other meetings in a highly-Agile software development environment, utilizing appropriate tools and techniques, working with Scrum the framework.

·         Works with Product Owners and Solution Engineers to understand the vision, objectives, initiatives and platforms being proposed for development.

·         Identifies and removes impediments that interfere with the ability of the team to deliver the sprint commitments.

·         Capture, investigate, write, and edit technical documentation outlining Agile team processes.

San Francisco Municipal Transportation Agency– San Francisco, CA                    July 2016 – October 2016 

Business Analyst (3 month contract)

·         Closely worked under the direction of the Enterprise Asset Management Systems (EAMS) Program Manager

·         Performed analytical and technical tasks related to software implementation of the Infor Enterprise Asset Management System.

·         Performed a wide variety of tasks representative of all phases of project management for a software package implementation including requirements definition, business process analysis and mapping, data analysis, system testing preparation and execution, documentation, presentation development and execution, and post implementation support

The Select Group – Charlotte, NC to San Jose, CA                                                     May 2015 – July 2016

Account Manager

·         1 of 4 teammates that moved cross-country to help open and grow a new office in San Jose, CA. Within 1 year, we grew from 4 teammates to 12 teammates. This is concurrent with a growth rate of 200%.

·         Established, developed and maintained relationships with technical hiring managers as a resource for their staffing needs. Arranged and conducted onsite meetings with hiring managers and recruiters.

·         Exceeded against target KPI’s and attained 115% of metrics to surpass quarterly goals and drive substantial increase in margin and profitability.

·         In less than 6 months, grew to the top 40% in company contribution bringing in ~$5,500 in weekly profit.

·         Experienced with developing relationships and breaking into new (cold) accounts in Silicon Valley including Adobe and Nimble Storage.

·         Mentored, developed and trained new recruiters on the Account Management career path.

UpCycle Brands - Wilmington, NC                                                                        September 2014 – January 2015

Marketing Coordinator                                                                                                                                        

·         Deliberated and implemented marketing strategy using crowd-funding, Pinterest, Instagram, and Etsy.

·         Assisted in apparel and garment design decisions.

Rekon Event Management - Wilmington, NC                                                                    May, 2014 – September 2014

Marketing Intern                                                                                                                             

·         Supported coordination and event planning for national financial advisor symposiums in order to maintain high event attendance ratios

·         Utilized LinkedIn, SalesForce, SignUp4 and other customer relationship management vehicles in order to develop an organized event invitation platform

·         Conducted evaluation of event logistics in order to identify opportunities for process improvement

UNCW Dining - Wilmington, NC                                                                                   June, 2013 – December 2013

Campus Dining Brand Ambassador                                                                                                                                                 

·         Was responsible for peer-to-peer promotion of the dining options at the University of North Carolina at Wilmington

·         Answered client questions and presented meal plan benefits to interested parties

·         Planned, worked, set up, and took down events and promotions on-campus

John Casablanca’s Modeling and Talent Agency - Raleigh, NC                November, 2011 – November, 2013

Promotional Model

·         Hired as a model and spokesperson for various local clients

·         Exhibited and drew attention to John Casablanca’s talent search at various malls, theaters, and shopping centers

·         Set up and broke down agency display, communicated agency messages to interested parties, engaged in games with consumers for giveaways to promote awareness

EDUCATION

University of North Carolina at Wilmington

Cameron School of Business

Bachelor of Science

Concentration in Economics, Minor in English

GPA: 3.5        Graduation:  May, 2015

30% self-financed                                                   

University of Hertfordshire (Hatfield, UK)

Hertfordshire Business School

Semester Abroad Exchange Program through UNCW

January 2014 – May 2014

HONORS

·         Dean’s List (Spring 2011, Fall 2012, Spring 2014)

·         Panhellenic Delegate Honor - representation of Phi Mu Fraternity (Fall 2013)

·         CPR Certified through the American Red Cross (November 2016)