Candidates About

Crystal S. Jordan

______________________________________________________________________________

Seeking a contract HR Project Manager role

Over 10 years of dedicated experience delivering and driving large scale implementations, in the areas of Talent Management (ATS), Payroll, Total Rewards, HR Integrated Systems Learning Management Systems and Human Capital Management/ Workforce Management.

My experience include managing large scale projects and integrations in the US and Offshore.

Key Competency: Managing people, process and technologies to successful go-lives and stabilization phases.

Professional Business Acumen/ Delivery:

Confidential- Virtual                                                                                                  November 2014-Present

Sr. Consulting Project Manager

Responsibilities include leading medium to large implementation projects /participating in meetings and/or conference calls with clients to plan for upcoming site changes/ enhancements, helping to consult on best practice and site content, developing schedules, leading works streams and outside data vendors, updating technical site requirements, payroll conversions, managing client refresh reviews, managing project budgets and schedules while managing client and internal teams.

• Creating, monitoring and influencing project plans for various, RPO, BPO benefits/ total rewards projects, Workday rebrand UPOINT design, and SuccessFactors implementations/ migrations via acquisitions.
• Workday File conversion from Peoplesoft
• Performing risk and gap analysis and documenting technical specifications.
• Manage annual enrollment technical enhancements, which consist of  federal compliance requirements.
• Monitoring ongoing implementations, risk, financial and reporting changes to stakeholders.
• Communicating project progress to leaders and stakeholders at monthly Governance meetings.
• Ensuring clarity of vision of future state, technical requirements to offshore teams and client delivery group.
• Working complex problems and projects in which an analysis of the situation or the data requires an evaluation of identifiable or intangible variables as well as "systems thinking" viewpoints to identify and address unintended consequences.

Volvo Group Corporation Greensboro, NC and Remote                                         June 2013- March 2014

Chief Project Manager /Business Analyst –Workforce Administration Dept (Adecco Consultant)

Managed global implementation project specifications and objectives from discovery to delivery of implementation projects .This entails interfacing with clients and/or internal staff to produce functional specifications, process design documents, and  project charters.  Defined scope of efforts required to meet objectives and develops comprehensive and predictable project schedules. This includes analyzing, reviewing cost benefits and forecasting project expenditures.

• Project management responsibilities that consisted of both IT and HR business processes as it related to HR systems and change management with Volvo Workforce Administration in the US /Sweden/France.
• Managed project methodology by using SCRUM-ISGDP method ( Global methodology)
• Defined requirements scope and timelines and phased activities to meet ISGDP-SCRUM clearances.
• Knowledge of ADP/SAP payroll process and managing the interfaces/logic needed for successful Go-Live. 
• Performed audit reporting and analyzing data for completeness and file structure as it relates to cost centers and paygroups and workforce planning data .

·         Clearly communicated expectations to team members and stakeholders and acted as a mediator between project core group and vendors.

·         Designed ERP system EPRI  for financial reporting and supply chain project  for Mack Defense.

• Designed Workforce Administration Projects :  Mack Defense Federal  Payroll project  and    ERP/ payroll  Change Request ( Short-Term Disability, LOA, Payroll, 401K, Benefits, Success Factors Integration)
• Managed preparation leading up to UAT and work directly with file integrations to successfully complete file transfers during testing phase.
• Served as a central point of contact to routinely relay, facilitate and keep stakeholders apprised of the project’s status and respond to questions or inquiries regarding the project.

·         Directed the cross-functional collaboration within HRSS (UK & US), HR (Knowledge Centers, HRBPs), and across the following work streams (ADP  Global view payroll, benefits, compensation, IT, to improve HRSS service execution and processes.

 Peoplefluent  Raleigh, NC                                                                            November 2011 – November 2012

 Sr. Consulting Project Manager – Recruitment & Learning Management Implementations

Managed and implemented RPO HRIS/VMS software implementations that complement a defined business strategy for Recruitment Management System (RMS),On-boarding, 3^rd party Integrations, and Customer Relationship Management Systems (CRM). Managed change request and full implementations with technical/functional strategies that improved recruitment KPI's amongst external clients. Built and implemented efficient HR service delivery models and organizational system designs  integrating SuccessFactors with RMS products.

·         Designed and implemented (ATS/VMS) projects for a successful integration of clients during mergers,   acquisitions, system upgrades.

·         Developed and managed project plans kick off meetings thru Go-Live ,ATS requirements gathering, defining project plans ,collaborating with  Dev, QA and Product managers ( shared resources) on ATS Enterprise, RTG60, RTG90 implementation platforms and integrating successful SucessFactors-LMS

·         Knowledge/experience of LMS validation process.- Employee Central

·         Managed resources up to 7 resources on each project via resource management tool (Open Air).  Client and Resources were in US,PR, HI and UK.

·Strategically provide solutions that drive best practices and customer satisfaction ie: business process analysis, design, documentation, and project/change management.

Progress Energy   Raleigh, NC                                                                       August 2010 - November 2011

Contract Regional Project /Program Manager-Talent Acquisitions (HR)

Led the recruitment and compensation efforts in the Program /Project Management office using HRIS software KENEXA and PEOPLESOFT- ORACLE R12, for the Smart Grid Energy project/program in North Carolina and Florida. Managed the Program Staffing via a VMS called Guidant Group . Staffed 178 contract employees to this project in less than 90 days.

·   Conducted On-boarding training as a system administrator to new managers (end users) and also provided consulting , Business Object Reporting to internal audit and leadership review committee quarterly.

·   Managed and supported the implementation and administration of HR system upgrades and processes that increase the productivity, competence, and effectiveness of the organization. Responsible for evaluating and administering HR policy including associate and labor relations, talent acquisition, compensation, benefits, training, safety, investigations, primavera P6 and compliance.

·         Performed detailed job analysis identifying areas that were repeat positions on the project, reducing headcount by 8 resources by collaborating talents and streamlining work value to assist multiple work streams. This approach offered complete internal equity balance and productivity. Cost Savings $1.5 million dollars in base compensation dollars.

·         Managed employee issues including new hire salaries, promotion/demotions, lateral transfers, and equity adjustments regulatory compliance and reporting.

·         Made recommendations to management to minimize and avoid salary inequity amongst employees.       

·         Lead program integration compliance with EEO, ADA, FMLA, ERISA and OFCCP.

·         Developed strong relationships with other executives, management and staff providing guidance and coaching on human resource related issues as needed.

·         Position was  eliminated during organizational restructure due  to acquisition  between Duke Energy and Progress Energy

ABB, Cary, NC                                                                                                           May 2010- August 2010

SAP /Success Factors HRIS Project Specialist –  1099 Contractor Consultant Assignment

Led the implementation of SAP Organizational and Position Management and provided precise consultation to the shared services team and other end-users. Responsible for implementation conversion of ( OM, PA, Benefits, E-Recruit, Compensation and ADP –Payroll, SuccessFactors). Generated standard adhoc/BIOXI reports and assisted HR Service Center

·         Responsible for Third-party interface design for payroll vendor integrating data migration from Lawson to SAP and ADP .

·         Lead SAP- HCM  (E-Recruit OM,PA. Success Factors) projects that include strategy development, requirements definition & gathering, business process improvement, stakeholder involvement, change management, quality assurance, risk management, user training, application configuration, system installation, and testing

·         Managed data files and user acceptance testing.

·         Managed outside vendor relationship during the implementation –Beeline-MSP.

·         Provided support for HR systems including, but not limited to day to day system trouble-shooting (researching & resolving system issues, access problems, unexpected results or process flaws) for both the end users and internal teams such as Payroll, HR, and Benefits.

·         Performed detailed audit of talent management process and implemented guidelines for organizational design using SAP platform.

·         Collaborated with technical resources to identify & perform system review, testing & implementation of system upgrades, patches, bi-annual releases and liaise with HRIS vendors.

·         Compiled audit reports for post-implementation procedure.

·         Contract ended due to a successful Production/ Go-Live status.

Eaton Power Systems & Eaton Aerospace Corporation Raleigh, NC/ Cleveland, OH January 2006 - 2009

Sr. Talent Acquisition/HR Consultant for North America

Responsible for managing full life cycle recruiting and HR / BPO in various regions of North America ( US and Canada). Maintained and delivered reports for EEO, OFCCP, FLSA and ADA hiring guidelines. Managed multi- business groups exempt and non-exempt positions utilizing available resources to maintain compliance within the organization.

·         Filled 40-45 positions monthly ranging from Managing Director level, mid-level, college graduate professionals all over the U.S. and Canada. Managed the hiring/recruitment process from  assessing job value, requisition creation, prospecting, interviewing, holding interview debrief meetings with hiring managers, compensation analysis ,offer extension to on boarding the employee.

·         Managed implementations on various enterprise-wide HRIS / ATS systems sub- projects as a subject matter expert to recruitment system (Change Request KENEXA, PEOPLESOFT-ORACLE and Fieldglass (MSP) via Bartech Group. Facilitated internal audits, 3^rd party integration projects for Canada and US Operations.

·         Managed internal pilot project implementations of  Kenexa Enterprise System for 2 divisions. Maintained System Administrator status which included self-service configuration of workflows, domains, users, setting up exports, data mapping etc.

·         Managed job classification table and salary and organizational charts for ESS, Power Quality divisions which impacted 7,000 employees this included evaluating and analyzing salary data. Developed internal salary surveys. Participated in external market pricing, job reviews and reward processes.

·         Performed quality assurance (Six Sigma and dashboard updates for all requisitions and managed projects within Talent Acquisition specific HR teams and vendor relationships.

Hudson Global Resources, Raleigh, NC                                                                  March 2000- March 2005

Account Manager

Reported to the VP of Sales for the Southeast region

·   Managed client’s workforce resources in the IT/Technology and Engineering sector for positions in the Southeast region.

·   Arranged technical training and On-Boarding to new hires on specific projects.

·   Managed the project lifecycle and assisted on-going project management status quotas to Project Sponsors.

·   As the Account Manager I was primarily responsible for the client's overall satisfaction of staffing and workforce management.

·   Recruited 38 new candidates for our region in Q1. Top producing recruiter for the nation in Q1.

Education

University of Phoenix , Online

Masters Certificate Human Resources Management

Emphasis in Human Capital Management (MHCM Certified)

Completed Date February 2010

St. Thomas University, North Miami Beach, FL

Master’s Program -Intern Miami Heat Business Operations/NBA (1995)

Sports Administration

Attended 1995-1996

St. Augustine’s College, Raleigh, NC

Bachelors Degree of Science degree

Emphasis in Health Education

Completed Date: August 1995

Affiliations &  Training
National Society for Human Resource Management (SHRM)
ISGDP,SCRUM, Agile Waterfall Methodology
Essentials of Business Analysis & Requirement Gathering
Cross Cultural Management Training & Ethics

   PMP Training-PMI

HRIS Technology/Software

Workday, Lawson, PeopleClick ,PeopleFluent-RMS/VMS Enterprise, Peoplesoft HCM, Oracle R12, SAP HCM Module, Kenexa 2X Brassring, 2X Onboarding, Taleo, Success Factors, CATS, Kronos, Fieldglass ADP,Vantage,EV4,Ceridian, Open Air, ( resource management tool),IQ Navigator Contact Relationship Management, SharePoint, Web services Firewall proxies, Crystal reports/BIOXI, Broadbean,Infogist, SIEBEL CRM,  Salesforce, CRM platform Proficient in MS Office Suite including Word, Excel, PowerPoint, Project, and Visio, SharePoint 2010 ,Primavera P6 (Administrator) as well as Adobe products ,Delimited file transfers ,XML,FTP, FileZilla, SaaS Suite, Visual Basic,HTML