-  Program Management

-  Financial Services

-  Product Management 

-  Consulting

-  Business Development

-  Strategy

PROFESSIONAL EXPERIENCE

JPMorgan Chase (Teksystems): Project Manager/Scrum Master/ Business Analyst

Digital  Payments

New York, Sep 2017-Present

·         Manage and Lead the technology teams for Chase Digital Payment products – QuickPay, AutoPay, Card Collections, eBills, Starbucks Galaxy payments, Starbucks/QuickPay Gifting.

·         Manages project budget, forecasting, schedule, scope and risk along with resources and communication management.

·         Acted as Business Systems Analyst creating stories and Acceptance Criteria in Gherkin language for QuickPay – First Time Receive, Starbucks Gifting.

·         Facilitates daily scrum meetings and other scrum ceremonies and manages Agile release backlog, Sprint backlog, Story board and assists team with making appropriate commitments through story selection, task definition.

·         Manages the dependencies across CXO, MMS, DPS, ORDS, Alerts and other cross LOB teams and collaborates with business and third-party vendors like Fiserv to resolve functional and technical issues.

·         Communicates with stakeholders and senior management to keep them informed of the status of the projects.

American Express: Digital Project Manager/ Scrum Master- Cards and Payments

     New York, July 2016 - Aug 2017

·         Managed and led strategy and development for uplift of digital prospect acquisition B2B services and relevant mobile capabilities for multiple International markets that defines the online journey for a new card application.

·         Managed ~$3 -million budget multi-vendor teams that resulted in 8.6% increase in overall complete rate of card applications and an Annual BBA-V impact of $85.3MM for Japan market uplift for prospect customers.

·         Collates and tracks program status information and project artifacts and ensured projects are on course and follows the approved PMO methodology.

·         Performed forecasting activities and manages the budget for the project .

·         Delivered weekly NeAR incremental optimizations for Card products that resulted in $50MM BBA.

·         Utilized analytics tools (Tealeaf, SiteCatalyst) and A/B testing to identify opportunities for optimizing application.

·         Utilized TDD, Continuous integration and testing , Cucumber and Selenium Automation Testing

·         Worked with Product Directors to define, prioritize and groom Product backlog utilizing SAFe Agile PI Planning and risk ROAM board dependency matrix that reduced the project dependencies and blockers by 50 %.

·         Developed relationships with business owners and communicated project status to senior Leadership across multiple project initiatives.

US Government, HPD NYC (KForce Inc)– Digital Product Owner/Project Manager  

New York, 2016

·         Managed, defined and prioritized backlog for digital transformation of public facing IT systems – Housing Connect that provide affordable housing in NYC.

·         Improved efficiency by 70 % by leading the automation of Assets, Compliance and financial Health for HPD collaborating with an external vendor Integratec.  

·         Presented Program status to business partners and Senior Leadership.

IBM US (GreenLight Staffing)–  Digital Project Manager / (Product Owner)                         New York, Mar 2015 –Mar 2016

·         Managed multiple strategic projects working with business to drive Digital transformation of ibm.com engagement that meets the identity and account business needs of IBM's Cloud platform and Traditional Web applications.

·         Managed product backlog and created detailed stories. Managed all phases of the Agile life cycle from initiation to delivery, partnering with technology teams.

·         Develop and oversee a comprehensive internal communications strategy to ensure Senior executives are well informed about the project status.

JPMorgan Chase (Tata Consultancy)– Digital Project Manager / Scrum Master/Business Analyst               

New York, Mar 2014 –Jan 2015

·         Delivered fixed-bid and time & materials projects for Chase Corporate Compliance managing ~$2.5 -million budget and 25-member multi-vendor, cross functional, distributed team. 

·         Worked with business users to elicit delivery and data migration requirements, closely managing project dependencies, issues, and milestones for digital transformation of legacy compliance systems to faster, more user-friendly application.

Cognizant Technology Solutions US                                                                                  New York/ Phoenix, May 2012 –Mar 2014

Project Manager / Product owner (Clients: AXA Equitable Insurance -and American Express )

·         Created business cases / stories to support in-house solution that cut product replacement cost for client by 40 %.

·         Engaged in pre-sales and contributed to branding effort for the practice. Oversaw timely delivery of RFPs and presentations to customer by acting as an Engagement Manager.

·         Managed 20-member distributed team and realigned cloudbased project, that was 4 weeks behind schedule to deliver 90% of project on time.

·         Drove and led R&D initiative to replace existing Continuous integration framework at minimal cost for faster go-to-market for applications. Led multiple product lines acting as a key liaison between third party vendors and teams.

·         The projects supported achieved 40 % cost savings and resulted in ROI of over ~$1 million. Exceeded target of 200 on boarded applications per year.

SAP Labs India Pvt Ltd – Scrum Master                                                                                      Bangalore, Aug 2010 –May 2012

·         Led and managed division of 13 engineers delivering critical middleware for SAP Business ByDesign to optimize and simplify B2B integration for small and midsize businesses.

·         Led team to Top 10 for Best Scrum Teams Award. Certified and promoted to Scrum Master role within 6 months of joining organization.

Cognizant Technology Solutions US

Business Analyst / Project Lead ( Clients : ACI Global Banker , American Express , Bank of New York –Mellon )                                                                                              New York / Phoenix/ Bangalore July 2004 - Aug 2010

·         Managed and elicited requirements for e-Banking product that caters to all the transactional banking needs for products such as Payments, trade finance and custodial services under one platform for effective transactions. 

·         Led support and maintenance of continuous integration products and onboarded ~150 applications and ensured improvement in key performance metrics.

·         Acted as Business Analyst and performed feasibility study to enhance content management products – Desknet , Teamsite. Acted as technical subject matter expert and initiatives ensured incremental business.