Candidates About

EDUCATION

Major: Economics

Minor: Communications

EMPLOYMENT HISTORY

Delivery Manager - Business Intelligence, Chief Data Office, Technology Data and Labs,

Suncorp Business Services, May 2016 – May 2017

Industry sector: Financial Services.

·          Lead a team of 90+ consisting of both full-time employees, contract and partner resources, across Australia, New Zealand, China and India to implement strategic initiatives and analytical cubes to enable business units in real time,

·          Manage a $15 million+ portfolio of work, with focal points of financial forecasting, resource management and stakeholder engagement while embedding a strong risk management culture,

·          Manage all BAU for distribution of consumer and commercial insurance analytics for consumption of business units to adapt and react to market trends,

·          Actuarial support and guidance for valuation and pricing of commercial and consumer insurance products,

·          Change management of new asset creation and decommissioning of legacy assets,

·          Capability uplift and ongoing development of all employees to maintain a high-performance culture,

·          Drive pipeline management across our business for all distribution analytics work reducing duplication and capitalising on synergies,

·          Define and lead strategic alignment of business functions with the organizational technology direction, across actuarial teams, data quality teams and business units.

Key Achievements:

In this role, I drove an initiative for the monetary operations team to increase their quality of data while simplifying their outstanding debt process all together. This enabled a reduction of outstanding debt from $23.6m to $18.6m, as well as, the ability to release our position to the market ahead of our competitors. Other achievements include, driving an initiative to amalgamate all data consumed by actuarial teams and business units for commercial and consumer insurance via harmonizing data definitions, establishing agreed derivations for metrics and creating a single point of truth data repository positioning Suncorp to draw correlations for predictive analytics. These accomplishments were achieved through the implementation of “end to end” teams increasing IP retention and growing team cohesion for BAU, project delivery and ad hoc analysis/support for all commercial and consumer insurance.

Project Manager - Business Intelligence, Chief Data Office, Technology Data and Labs,

Suncorp Business Services, July 2014 – May 2016

Industry sector: Financial Services

·          Lead multiple internationally distributed teams delivering a multitude of projects from reducing licensing costs via data simplification for legacy systems to implementing new pricing engines that incorporated geospatial data for predictive analytics,

·          Vendor management with strategic partners IBM/Tech M for business intelligence projects, growing the partnerships from 10 people to 80 people across a 12-month period enabling scalability to satisfy project demand,

·          Responsible for hiring qualified professionals both onshore and offshore to ensure project delivery needs were met,

·          Project planning from business case to inception ensuring project requirements are fully understood and documented to enable accurate financial forecasting,

·          Responsible for financial forecasting and management of combined project budgets $10 million+, ensuring all projects are delivered within agreed timeframes and with full benefit realization achieved,

·          Utilizing Agile ways of working enabling iterative business outcomes with a core focus on Minimal Viable Products reducing the time required to achieve return on investment,

·          Scope/stakeholder management – Performance metrics and iteration status reports for project deliverables providing full visibility of progress,

·          Risk assessment and mitigation tactics removing impediments to team’s delivery,

·          Sharing learnings from project deliverables external to the team for improved domain efficiency.

Key Achievements:

As project manager, I delivered 20+ projects within budget, on time with full benefit realization, while simultaneously moving 20% of our partner resources offshore. This resulted in a reduction of the average daily cost per person from $750 to $457. In addition, I decreased the overhead required for project delivery by implementing “Dev Ops” capability. This capability enabled a reduction in cycle time for development, introduced automated regression testing for increased data quality and a continuous integration capability for code repositories allowing for increased production releases and utilization of newly developed capability while maintaining business continuity resulting in decommissioning of a data-warehouse with a net gain of $250,000 savings annually.  Lastly, I created multiple functional teams and working groups across the organization to improve alignment of business and technical teams reducing duplication of project deliverables within the domain. In this role, I received Suncorp’s Organizational Excellence award for “Relentless Execution”; for demonstrating behaviours that help create and maintain a high-performance culture (see awards and nominations attachment).

Business Analyst - Business Intelligence, Insurance Distribution, Personal, Commercial, Regulatory and Life Insurance

Suncorp Business Services, July 2013– July 2014

Industry sector: Financial Services

·          Engage customers to understand and advise solutions for their business needs,

·          Document business requirements and technical specifications for distributed agile development teams,

·          Assist in prioritization of work with product owners to ensure highest business value is being delivered,

·          Identify and utilize market trends for business analysis,

·          Act as a liaison between the product owner and developers to ensure deliverables meet expectations,

·          Deliver business impact assessments, evaluating the downstream effects to operational teams.

Key Achievements:

As a business analyst on the Regulatory portfolio, I contributed to the successful implementation of a Cognos analytical solution, enabling a holistic view of the CTP portfolio in Australia coupled with automation of critical reports. The project delivered near real time reporting, slicing and dicing over 10,000 million rows of data in sub 10 second time frames. In this role, I was nominated for a SBS award for “project excellence.” This award is for demonstrating behaviors that help create and maintain a high-performance culture.

Awards and nominations

Ø  Received Suncorp’s Organizational Excellence award for “Relentless Execution”.  This award recognizes employees for behaviors that help create and maintain a high-performance culture. 

“Keith Bridges has been relentlessly executing in 2015.  As Iteration Manager for the CI Policy Performance Tool, he built the team and has been successfully helping them deliver against the scope needed to combine the four key CI Policy reporting tools.   Simultaneously, Keith has taken on the responsibilities of a Team Leader within the GI/Stat/Life Portfolio.  He has been incredibly dedicated while supporting the Portfolio split into Claims and Policy.  Keith has excelled in both roles and has been instrumental in helping a new Team Leader within the Portfolio get up to speed. Keith's efforts have been far over and above what was required or even what could be reasonably expected.”

“Keith is continuously exceeding expectations. His relentless focus and attention to details enables him to understand complex situations and his professionalism, dedication, commitment and customer-centric approach are outstanding.”

Ø  Nominated for Suncorp’s Organizational Excellence award for “Project Excellence”.  This reward recognizes employees for behaviours that help create and maintain a high-performance culture. 

“Keith exceeded the business expectations in his roles as Business Analyst for CTP LSP BI Stream. He is very dedicated to his work and ensures that all analysis is delivered within the set time frame. His relentless focus and attention to details enables him to understand complex business rules and translate to a view where the developers can understand and implement the functionality. He is always willing to accept challenges and available to assist the team. “