Candidates About

William Joseph Morrison

Sr. Global IT Project Coordinator

Project Manager, Project Coordinator and Project Administrator with extensive experience providing administrative and technical project support, software applications support, database development, business intelligence reporting, regulatory compliance, knowledge base management, business process mapping, fleet management, finance, accounting and world-class customer service.

EDUCATION

California State University Long Beach

Bachelor of Science, Business Administration, Management Information Systems.

Active member of the Information Systems Student Association (ISSA.)

EXPERIENCE

Senior Global IT Project Coordinator (June 2017 – Present)

Mazda North American Operations, Irvine, California (mazdausa.com)

·         Currently supporting MGSS (Mazda Global Service Support) application for North America, US Territories and Japan in 4 languages (English, Spanish, French and Japanese) coordinating with developers, vendors, clients, IT teams and global stakeholders to execute the next phase of the project for Europe, New Zealand, Australia, Asia, Africa and the rest of the world. Responsible for reviewing business requirements, technical design documentation, administration, user security, compliance and facilitating appropriate communications with all global stakeholders.

·         Concurrently supporting a J-SOX (Japan Sarbanes-Oxley) Compliance Project for the e-MDCS (Mazda Dealer Communications System), MGWS (Mazda Global Warranty Systems) and Mazda MXConnect application involving User Security and User Access. Coordinating with Sr. Analyst/Programmers and global stakeholders.

Project Support Administrator (February 2016 – May 2017)

Toyota Motor Sales, USA, Inc. – Product Quality & Service Support, Torrance, CA. (Toyota.com)

Managed a $5M fleet of 150 PQ&SS Evaluation vehicles for Toyota and Lexus brands, maintained Repair Program specifications in Claims Processing System, certified $500K to $1.5M claims per month and provided direct support for 150+ Lexus/Toyota/Scion Product Quality Engineers, Technical Specialists, National Managers, Regional Service Managers, Field Product Engineers, Database Developers and automotive dealers.

Technical Specialist II / Scientist (January 2015 – January 2016)

Southern California Edison, Pomona, CA. (www.sce.com)

Document Control Coordinator - completed a 12-month project to revise material specifications (MS483) for Engineering & Transmission Standards collaborating with Master Data Governance, Project Engineers, Project/Product Managers, Technical Specialists, Suppliers and Manufacturers to update SAP database, technical data, technical drawings and documentation. Utilized AutoCAD 2014 to execute changes to existing SCE drawings.

Project Administrator, Customs & Trade Compliance (July 2013 – June 2014)

Toyota Motor Sales, USA, Inc., North American Headquarters, Torrance, CA. (Toyota.com)

Monitored and audited import/export operations activities/documentation, implement best-in-class business practices, and procedures. Plan and coordinate project scheduling, ad hoc reporting, SOX compliance and administrative tasks. Database development and implementation used to track internal business processes/audits. Work with internal/external strategic business partners in C-TPAT.

Project Manager/Information Technology & Web Development Consultant (2012 – 2016)

ITA TIRE (www.itatire.com) / ITOCHU International (www.itochu.com)

Managed a web-development project for complete Software Development Life Cycle (SDLC) and provided ongoing technical support/content management/web-hosting/software development/consulting for an international tire import & distribution company (subsidiary of ITOCHU International, a Global Fortune 200 Company.)

National Customer Connect Specialist (November 2010 - December 2011) Hyundai Motor America, Fountain Valley, CA. (www.hyundaiusa.com)

Analyst in the National Customer Connect department interfacing with Engineering, Techline, Product Planning, Public Relations, Legal Department, Customer Service, Social Media, Parts and Service and Connected Car Division. (Contractor with Volt Technical Services)

·         Consumer, Executive and Legal case research, document management and resolution

·         Maintain and develop multiple Knowledge Bases while mapping and developing business processes

·         Foreign Reimbursement – warranty analysis and goodwill monetary disbursement

Project Coordinator / Global Customer Service Coordinator (2007-2008) JBI, LLC. dba JBI Interiors, Long Beach, CA. (www.jbi-interiors.com)

Coordinated international and domestic construction projects for McDonalds, Carl’s Jr., Taco Bell, KFC, Burger King, Panda Express, Jamba Juice, Yoshinoya, Farmer Boys, Corinthian Colleges, Inc. and many well-known independent brands. Worked closely with Sales, Design, Engineering, Manufacturing, Graphics Design & Production, Procurement, Logistics and Installation teams to perfect the implementation and presentation of interior design décor elements and dining systems. Responsible for vetting, hiring sub-contractors, securing tax & insurance documents and accounts payable.

Loan Consultant (2005-2006)

American Loan Quest, Los Alamitos, CA. (www.americanloanquest.com)

Analyzed credit profiles, property profiles, equity positions, investment strategies, and placed scenarios with appropriate loan products. Submitted complete loan applications online, processed loans, and worked with underwriting departments to resolve loan stipulations and conditions. Funded home loans pursuant to lender and compliance guidelines for a national mortgage broker.

Senior Support Specialist, Subject Matter Expert, Software Trainer (1995-2005) The Reynolds and Reynolds Company, Irvine, CA. (www.reyrey.com)

Supported over 10,000 automotive dealerships by providing award-winning world-class customer service* for integrated software solutions including finance, insurance, electronic vehicle registration, warranty administration, accounting, vehicle management, credit reporting, user security, business intelligence reporting, retail and lease contracts. Identified and solved problems, escalated service requests to appropriate teams in a high-volume call center, and worked closely with cross-functional project, compliance and software development teams.

*Reynolds Earned six consecutive Software Technical Assistance Recognition (STAR) awards and a Lifetime

Achievement Award from the Service & Support Professionals Association

KEY SKILLS

Project Management, Project Administration, Project Coordination, Oracle, Siebel, Oracle Knowledge Management, InfoCenter, InfoManager, Systems Integration Testing, User Acceptance Testing, HTML, XML, MS Office, PowerPoint, SharePoint, Outlook, Skype for Business, Visio, MS Project, Windows 7, 8, 10, Excel, Access, Zoho, Bug Tracker, Business Intelligence, Ad hoc reporting, CRM, SalesLogix, Fleet Management, Human Resource Management, Finance, Accounting, Compliance, SOX, J-SOX, Logistics, Certified Project Management Professional, SAP, Web Content Management, Social Media, Marketing, Merchandising, Promotions, Software Training, Application Support and Auditing.