Candidates About

Career Summary

·         Proven expertise ensuring IT governance, project quality and timely delivery through establishment of PPM / ITIL / best practices, along with Agile / Scrum and waterfall methodologies & tools (Jira / MS Project)

·         Experienced leader and project / program management practitioner with demonstrated experience managing and building high performing teams, tracking and analyzing metrics, and labor budgets.

·         Led complex enterprise level proof-of-concepts, data security and remediation, infrastructure architecture, applications, products and solutions with cross-functional and remote teams.

·         Experienced professional with over 15 years of progressive experience in Project/Program Management and technical expertise in client server, ERP/CRM and web technologies including SOA and Cloud (PaaS/SaaS/IaaS).

·         Managed many complex, multi-faceted projects and facilitated large teams across remote locations.

·         Three years hands-on experience in strategizing, planning and managing application services and infrastructure in the cloud environment (Private, AWS and Azure).

·         Skilled in the mechanics of Technology Program Management including development of a cohesive Technology Roadmap, identifying and managing dependencies, collaborating with stakeholders, building and effectively leveraging a development team; managing budgets, vendors, risks, mitigations and solutions.

·         Worked as an Agile Coach/Practitioner mentoring product owners, scrum masters and other team members.

·         Completed over 20 years of successful team management for volunteers and employees serving as a skilled mentor and mediator instilling excellence in all participants.

·         Experienced motivator specializing in peak performance under adverse conditions.

·         Skilled in Procurement Management processes (RFI, RFP, SOW, Contract etc.), Contract Administration (task orders, modifications, acceptance criteria) and managing vendor's delivery of the scope of work.

·         Over 25 years’ experience managing projects, including IT, 1M+ construction build outs, processes, mobile technology and personnel.

·         Defined, developed and published enterprise-wide IT project management practices, governance standards, processes and metrics for large and small companies.

·         Trusted advisor and collaborative partner with a record of accomplishment of driving change and spearheading strategic initiatives across complex organizations.

Employment History

Leidos

Pasadena, CA

 

Project Manager/Facility Manager/InReach Manager                                                     07/2017 to Current

In July 2016 Leidos completed the purchase of Lockheed Martin IS&GS and took over the DICE contract supporting JPL. This transition resulted in additional duties including management of facilities and the InReach team.

·         Responsible for the design and implementation of a facility update including offices and a major renovation of the break room. Managed the technology update to the conference room creating a showcase for the “conference room of the future”.

·         In conjunction with the JPL IT security, managed the PIV deployment to lab including pilot programs for the Entrust and Centrify products to support this effort. This project allowed JPL to gain compliance with NASA’s mandate for log-on security.

·         Managed several security process improvements to bring the JPL community current on targeted applications resulting in over 600 systems (about 15%) obtaining security compliance.

·         Conducted weekly project meetings with the OCIO management team reporting on the various projects and operational activities performed by Leidos.

·         Presented Leidos project information each month to JPL’s CIO and reported on projects during the CIO quarterly project reviews.

·         Co-coordinated the ISO audit confirming that all processes were up-to-date, being followed and reported the findings during the audit.

·         Responsible for leading a project that enables JPL users to upgrade their operating system through the JPL IT catalog saving customers’ time and reducing site visits by the field support staff. Overall savings to the program in excess of 1,000 labor hours per year.

·         Provided oversight for the InReach Team (a team dedicated to boosting employee morale) to include planning and implementation of celebration lunches, yearend holiday party, and various other events throughout the year.

Lockheed Martin

Pasadena, CA

Project Manager                                                                                                                               07/2013 to 07/2016

Managed an average of 30 projects per year while performing several projects with direct responsibility accomplishment.

·         Developed a process that annually on-boards up to 800 interns in only 8 weeks ensuring each intern was delivered a computer, badge and HR training on the first day of their arrival so they could take full advantage of their 8-week long internship and recognized with a first of its kind JPL award for the DICE contract.

·         Negotiated a no-cost, significantly improved cell coverage agreement with AT&T and Verizon that resulted in improving Lab-wide coverage from 50% to 95%.

·         Performed all managing aspects of the project including contracts, construction, safety, inspections and maintenance.

·         Managed the successful upgrade of Remedy version 7 to 8 and version 8 to 9.

·         Oversaw the creation of multiple service ordering functions integrated into the JPL IT catalog that included product automations and integrations with Remedy’s automated ticket creation, closing and billing. These improvements resulted in customer service efficiency and a significant cost savings to JPL and Lockheed Martin.

·         Managed the migration of a key storage system for our Exchange environment from the NetAPP platform to the EMC platform to improve performance and reliability.

·         Started an ongoing internship program by collaborating with a local non-profits and schools to provide on-site support to their various events, programs, and hosted tours of our facility to share knowledge and career observance.

·         Managed an analytics dashboard project using SiSense to mine information from various sources like Remedy and our Automatic Call Distribution system creating custom charts displaying information vital like our Service Level Agreements.

·         Caretaker of the SharePoint site holding all of the Programs processes, Team sites and Program specific information.

·         Managed the donation program giving used computers to not-for-profit organizations.

 

Columbus Technologies

Pasadena, CA

 

Procurement Engineer/Project Lead                                                                                               11/2011 to 07/2012

Contracted to Lockheed Martin to support the JPL DICE contract.

·         Created a salvage program that continues to generate over $150k in additional dollars per year.

·         Responsible for creating a hard drive destruction process designed to protect JPL data. This process generates in excess of $8k per month.

·         Implemented a program to improve cell coverage throughout the JPL campus including the installation of an AT&T cell tower on top of an existing building and multiple Distributed Antenna Systems.

·         Created the Employee Purchase Program allowing DICE employees to purchase used equipment through an internal catalog. This generated over $100K per year.

·         Additionally, educated JPL employees on selecting computer systems that best fit their individual needs and helped create/order custom order systems. Fielded calls from the customer, specifically assisting in the order process and preparing selected systems for delivery.

·         Created numerous processes to help prepare the Program to achieve success on the ISO attainment process.

 

Mountain Community Boys and Girls Club

Crestline, CA

 

WIA Program Director                                                                                                                           03/2010 to 11/2011

Hired to manage a city and state funded grant after the program lost its funding due to a failure to meet any grant objectives and failing all audits.

·         Implemented a project to correct all paperwork to pass audit. Resulted in the successful completion of the audit with no findings and enabled the program to receive further funding.

·         Successfully moved participation from 40% to 95%.

·         Provided training and mentoring to the participants resulting in all active participants attending college or getting jobs.

·         Significantly exceeded all grant obligations and requirements.

·         Worked with community leaders and businesses to provide support to the club and its program.

·         Raised over $200k in grants and donations from the community.

 

Twin Peaks Community Church

Twin Peaks, CA

 

Family Ministries Pastor/Facility Manager                                                                                   04/2004 to 08/2010

At the time of hiring,  the Church’s Children Group consisted the pastor’s children and the Youth Group had two participants.

·         Designed, organized, recruited for and managed a summer program that resulted in over 100 participants and 25 volunteers.

·         Created and managed a summer youth program with weekly activities that required the management and recruiting of drivers, chaperones and funding for up to 40 teens to attend the events.

·         Managed the IT services including the installation and management of projectors, Wi-Fi and computers.

·         Planned the curriculum, wrote and taught weekly lessons and sponsored special activities.

·         Performed the pastor’s duties when not available.

·         Managed the facility including a rebuild of children’s rooms, electrical work, design and function for the buildings.

 

Salman Furniture

Fullerton, CA

 

Purchasing/Project Manager                                                                                                              11/2002 to 04/2004

Hired as the purchasing manager at a time when raw material costs were increasing and the owner had just completed the purchase of a new building.

·         Changed the purchasing practices of numerous products including bulk buying and new vendors to keep overall prices stable.

·         Researched new vendors and products to keep our products current.

·         Managed a $1M+ build out of the new facility. Building started as a gutted tilt up concrete to include office space, manufacturing floor, finishing area, and hazardous material storage. Worked with the city for all permits up to and including occupancy permit.

·         Reduced build out cost by more than 15% by managing the project internally.

·         Saved over $500K annually through various cost cutting measures.

 

Computerized Security Systems (Masco)

Costa Mesa, CA

 

Customer Service Supervisor                                                                                                              04/1999 to 07/2002

Hired as a Service Desk Technician and within a year promoted to Service Desk Supervisor.

·         Handled 50-100 calls per day from placing an order to technical problems with either the hardware or software locks for safes in hotels or on apartment doors. Successfully handled Level 1 to Level 3 support on over 20 different products with 5 different operating systems.

·         Handled the transition of call center support when new companies acquired or a new product was developed. This included the hiring and training of new employees.

·         Traveled to various locations to troubleshoot problems with the product, oversee installation of new hardware, set up the system hardware and software and provide onsite training to the various teams that would be using the product.

·         Created and managed a project to create all new installation and operating manuals for all products resulting in a 10% decrease in calls.

·         Changed the Return process for electronic parts resulting in a greater first-call resolution rate.

·         Improved processes to reduce workforce by 25% while improving customer service.

·         Part of team that designed and created a new electronic lock for apartment complexes. Tasks included working with customers on features that are required, finding and managing various beta sites and creating/running the training program for apartment staff.

·         Created a sales program that generated over $500K in initial sales and over $2M in extended sales per year. This included pricing, advertising and overall concept of the program.

 

Mike’s Blind Service

Anchorage, AK

 

Founder/Owner                                                                                                                                       03/1992 to 04/1999

Started a window covering and repair company that started with 1 client and grew to more than 40 including office buildings, hotels, designers, military bases, schools and various retailers including JC Penney and Sears.

·         Specialized in large commercial installations.

·         Read plans, estimated labor, organized travel and shipping to destinations throughout the state.

·         Met with various business owners and managers to build the business.

·         Maintained a solid working relationship with the managers, employees and other service providers allowing for the reputation of the company to grow.

·         Offered creative solutions for problem windows.

·         Worked with contractors to determine scheduling of work, including evenings and weekends to make sure that their deadlines were met.

 

Education and Training

General Education                                                                                                                                                                                                    1987

Santa Ana Community College, Santa Ana, CA

 

Theology                                                                                                                                                                                                                     1989

Multnomah Bible College, Portland, OR

 

Bachelor of Science Business Administration                                                                                                                                                    2004

University of Phoenix, Tempe, AZ

 

Master of Science Project Management                                                                                                                                                                2011

Keller School of Management, Naperville, IL

 

Program Management                                                                                                                                                                                              2014

Lockheed Martin

 

Activities and Honors

 

·   The Presidents Volunteer Service Award 2013, 2014 and 2015

·   National Aeronautics and Space Administration Group Achievement Award

·   Jet Propulsion Laboratory People Leadership Award

·   Leidos Individual Excellence Award

·   Lockheed Martin Corporation Special Recognition Award

·   Multiple Lockheed Martin Spot Awards

·   Neighbors Empowering Youth Board Member 2012-2016

·   John Muir Business Development Board Member 2011-2015

·   Little League Coach 2002-2010

·   Mountain Little League Board Member 2008 

·   AYSO Coach 2007