Syed Hossain
- Project Manager/Scrum Master
- Valley Stream, NY
- Member Since Mar 15, 2023
Candidates About
Syed Hossain
Education
Queens College, CUNY - B.A., Computer Science (Minor - Math)
Certification/Training
2014 CSM, Scrum/Agile Methodology, CollabNet - Certified Scrum Master
2014 Technical Institute of America - PMP Certification Coursework
2003 ESI International - George Washington University Course Work - Managing Projects
Technical Skills
Professional Experience
Project Manager/Scrum Master - ATC! (NYC, NY) 11/2015 - Present
• Managing several projects within multiple accounts:
o Create a Web Application and a Mobile Application (New York, NY)
▪ Gather and manage Requirements from Stakeholders
▪ Create and modify Process Flow Diagram and Wireframes
▪ Manage daily scrums and scheduled retrospectives
▪ Use Jira and Confluence as tools to manage projects and update stakeholders
▪ Manage overall project and track and report updates to Senior Stakeholders
o Established internet presence and sales for the client (Salem, NH)
▪ Create and establish payment processes for internet sales
▪ Create brand presence and Improve visibility within digital markets which would impact sales
▪ Setup a complete end-to end process within Logistics to support the new digital market presence
▪ Create and Implement Security and Identity Access Management program and protocols
o Established a new processes and governance in a new (Greenfield) environment (Dhaka, Bangladesh)
▪ Interviewed all relevant stakeholders and personnel
▪ Analyzed the current processes and organizational charts
▪ Introduced and established the new processes along with the new (Greenfield) environment
▪ Established CS/IAM & PMO structures in the organization and created new ways of working
▪ Introduced new organizational chart linking the new processes, Governance, & Risk Management Plan
▪ Rolled out new PCs and servers for the new Greenfield environment
▪ Migrated Apps to cloud – AWS and others
o Migrated Financial Application (Dhaka, Bangladesh)
▪ Collected information on the current system, Gather requirements on the future system
▪ Identified gap and any possible risks, Install and configure the new Financial application
▪ Migrated the data to the Cloud
▪ Migrate data from the existing application to the new, Train relevant employees to manage data in the new app
o A business transformation project with the client in Information Technology Services field (Waltham, MA)
▪ Performed interviews within all cycles of the business and mapped out the current state
▪ Presented the current state to the Stakeholder and formed the future state in a workshop
▪ Performed prioritization and then posted the 30, 60, and 90 days plan on transformation
▪ Directly involved in ROI Prioritization, Business Analysis, and Cost Benefit Analysis
▪ Used Jira and Confluence to manage the project. Managed Dashboard for client
▪ Implemented Security, ITIL and best practices in ITSM with evaluation and feedback
▪ Analyzed workflow through Salesforce, Jira, and other in-house Application
Business Analyst/Project Manager - Xceed Group, Client: Bank of America (NYC, NY) 3/2015 – 10/2015
• Application Host Migration project migrating 22,000+ application and 80,000+ workloads/CI’s
• Migrated certain Application to the Cloud
• Performed pre-migration analysis migrating to new environment with new infrastructure
• Collaborated with Governance to create process flow (Visio) for the new environment identifying current and future state – adhering to ITIL and ITSM. Negotiated SLA/SLO with Stakeholders for processes
• Created brainstorming session, Feedback discussion, and implement development
• Implemented and managed mX proprietary application to accelerate migration process and accuracy
• Assisted with testing and implementation of enhancements/upgrades of mX application
• Actively involved in Technical Writing, Documentation, and Implementation
• Formed, executed, and managed IS Communications to Stakeholders. Also managed Jira Dashboard
• Managed and tracked status of the migration/pre-migration efforts and impediments
• Implemented and migrated the tracking system from spreadsheet to SharePoint
• Managed and tracked migration matrix on SharePoint. Updated daily after checking multiple SORs (System of Records) and verification
• Collaborated with App Owners, CTO, Technical Infrastructure, mX Dev, and Program Manager to identify
dependencies and possible risks, schedule migration of an App, monitor the progress, address issues, and log possible resolution and lessons learned. Also, collaborated with Migration Command Center during migration
Business Analyst - IRIS Software Inc., Client: EY (Secaucus, NJ) 9/2014 – 2/2015
• Infrastructure implementation project within Cyber-Security/IAM group overhauling the structure and security features - both in physical and virtual environment (Cyber)
• Initiated migration plan while identifying the risks for the Cloud Migration
• Performed analysis, documentation, and created processes and procedures, BRDs and FRDs
• Gathered business and functional requirements from stakeholders regarding Identity Access Management
• Managing Action Items, Minutes, and components of projects. Collaborated with cross-functional teams
• Collaborated with other BAs and PMs on different projects under one Program and Portfolio
• Created and managed uses case, test cases, PC, PMP, SOW, and other documents collaborating with SME's and stakeholders
Service Delivery/Program Manager - Race Mart Enterprise (Salem, NH) 9/2013 - 9/2014
• Managed the overall setup/support of the Infrastructure and process & procedures for the startup company
• Established IS Service Delivery, Change Management, Documentation, Risk & Escalation
• Managed design and implementation of the Cloud space and the Website for the startup company
• Oversaw, assisting PM, the Roll-out of Win10 and O365 by collaborating with the Technical Teams
• Holistically managed the Refreshed the Client Desktops, Printers, and Servers collaborating with PMs
Project Lead/Manager - IBM Global Services (Norwalk, CT) 8/2003 - 8/2013
Project Manager (2010 – 2013)
• Continued Technical Project Lead role and managed/led projects
* NA Restructuring project involving Accounts Mgmt. (Network/AD), data retention, asset management. Worked closely with all business groups from Initiation to close of the project adhering to both Agile and Waterfall methodology in order to assure successful completion of each phase of the project
* Access Control project for Sales team conducting the separation of networks, servers, and services. Involved Senior Leadership and Distributors in Scope Determination and Requirements Gathering processes
* iPhone and iPad deployment projects deploying new hardware and features to the Executive team
* PGP software customization and deployment project involving IS Security, Infrastructure, and Application Development teams to tailor, manage, and deploy the application to the Senior Leadership Team
* Application Upgrades involving Software Development, Process Improvement, BRMs, and Infrastructure team
Technical Project Manager (2005 – 2010)
• Led Application deployment managing Executives feedback and collaborated with cross-functional teams
ensuring smooth transition with minimum downtime and issues
• Conducted Service Delivery adhering to ITIL, ITSM, and PMI while managing Customer Expectations
• Monitored and analyzed KPI, SLA, SLO and implemented change to optimize
• Prioritized Projects and Resources supporting Executives/Stakeholders' demand and schedule
• Implemented, deployed and supported SAP – application used to manage finance/accounting, procurement, production, sales, marketing, and cost centers
• Actively involved in Technical Writing, Documentation, and Implementation
• Communicated, assessed and managed Risks involving Executives and Stakeholders
Service Delivery/Project Lead (2003 – 2005)
• Managed and Led 24/7 support to over 40+ Executives and their Administrative Assistants ensuring highest l evel of customer satisfaction and timely response/solution
• Actively participated in CAB meetings and evaluated any change requests that may impacted Execs
• Managed issues by collaborating with cross-functional teams (different markets) within IBM to final resolution
BA/Project/Infrastructure Lead - JOSEPH E. SEAGRAM & SONS, INC. (White Plains, NY) 12/1999 – 8/2003
• Actively engaged on project where Microsoft Windows 2000 was deployed – both front and back end
• Formally trained in ITIL and ITSM. Implemented throughout Infrastructure Business Group
• Performed tracking and execution of IMAC. Managed projects using Remedy to track IMAC
• Supervised user and staff training, scheduling, and setting up performance criteria
• Managed Carve-out project to expeditiously separate North America IT infrastructure
• Worked on Y2K Compliance project as Project Lead managing more than 16 consultants at given any time
• Recommended, selected, and installed a networked printer for in-house purposes of printing AS400 Reports saving the company more than $400,000 yearly.