Candidates About

                                                                                                                      

 

Ramesh Narayanan

Summary:        Total 9 + Year in IT experience with 1 + years of Business Process Automation professional with experience in various flavors automation such as Digital Process Automation, Robotics Process automation technologies. Strong background in Process modeling, process re-engineering and automation. Looking for a challenging career in a technological environment that encourages continuous learning and provides exposure to innovative ideas, thus culminate in personal and professional growth.

 

·         Automation Anywhere Certified Advanced RPA Professional.

·         UiPath Certified RPA Developer

·         RPA skills:  Automation Anywhere Professional (versions 9.0 and 10.3)

·         Experience building bots using AA for various automation tasks.

·         Experience in installation and management of AA environments

·         Experience in developing bots using OCR technologies.

·         Experience in UI, OS, Citrix Automation

·         Experience in working with MetaBots and Bit Insights.

·         Worked on Integrating applications like (Web, Services, Mainframe, MS Office, GUI, Outlook etc.) using workflow, automation tools (Automation Anywhere).

·         Used String Operation to Compare and eliminate duplicates from the data. 

·         Worked on using Excel and CSV commands with Automation Anywhere. 

·         Experience in using Send Email command to Email reports and errors. 

·         Experience in using Delay and Wait commands with Automation Anywhere

·         Worked on Activities using Object Cloning and Manage Web Controls. 

·         Performed Image comparison using Image recognition command. 

·         Experience in SDLC and Agile methodologies.

·         Automated tasks using web recorder and Scheduled tasks to repeat as per requirements using Automation Anywhere. 

·         Responsible for scheduling Task scheduler to exchange data between ERP and application. 

·         Used log file to handle the errors and Identifying and debugging the errors using Error Handlers. 

·          Created database connections to fetch the data and automated the process to arrange data with Automation Anywhere. 

·         Worked on .Net and C# programming.

·         Extracted data from Web applications, Windows Applications, PDF, Images, Web pages etc. and exported the output data to Database/Excel.

·         Extensively worked with Workflow Designer, Trigger Manager, Report Designer, Schedule manager and Server Communication.

·         Ability to perform application Automation with different Recorders, MetaBots and Workflow.

·         Good understanding and experience using Microsoft Office, including the ability to read Excel macros to translate them to RPA solutions and integrations. 

SKills: 

·         RPA Tools: Automation Anywhere, UI Path

·         Programming Languages: C#, Python, Visual Studio .Net, VB Script, HTML, XML

·         Databases: Microsoft SQL Server

·         Salesforce: Force.com, Visual Force, Salesforce Apex Language, SOQL, Apex Web Services, AppExchange, Lightning Process Builder, Apex Data Loader

·         Tools: JIRA

·         Process Methodologies: Robotic Process Automation, Business Process Automation, Agile, Scrum

 

Experience:

                                Plante Moran, Automation Engineer, Chicago, USA since Dec 2016 – Present

 

Project: 

Plante Moran– A consortium of auditing firms BKD, Plante Moran, Regional CPA and DHG.  Plante Moran is trying to automate various financial auditing process that are common across auditing firms to minimize the overall time spent by paralegals in collecting and comparing data. I primarily worked on automating the 3-way match of Account Payable and Fixed Asset testing processes.  Automation is done using Automation Anywhere (AA) RPA technology. Automation Anywhere RPA automated the document scanning, converting unstructured to structured, integrating with accounting systems to compare the data to produce 3-way match results. I developed exception processes when 3-way match fail.

 

·         Worked with customer business SMEs to understand the 3-way auditing business processes.

·         Translated business requirements to process models, reviewed and baselined the requirements with business SMEs

·         Installation of Automation Anywhere, UiPath in 3 different environments (DEV/TEST/PROD)

·         Agile based development of Bots for 3 -way comparison

·         Developed Bot to retrieve data from documents using OCR technologies.

·         Developed Bots to compare data between documents, systems and databases.

·         Integrated JDE ERP for retrieving general ledger information

·         Deployment to Production environments, UAT Support

·         Performing Excel Integration to export structured data into spreadsheets.

·         Developed Bots to update Leads on Salesforce CRM from Email and Excel.

·         Developed Bots to retrieve data from web application, websites and export into spreadsheet.

·         Working on Web applications, Windows Applications, PDF, Images, Web pages etc. and exported the output data to Database/Excel.

·         Working with Report Designer to generate different types of reports like Task run, Workflow run, ROI, Task Timeline, Workflow Timeline

·         Environment: Automation Anywhere 9.0, 10.0 VB Scripting, .Net,C#,VBA, SAS Software, SQL Server 2014, XML, HTML, Java Script, CSS.

 

SunGard Availability Services, Sr. Salesforce Developer, PA location (01/2015 – 12/2016)

SunGard Availability Services is a provider of IT production and recovery services. The Company uses its experience in recovery to design, build and run production environments that are more resilient and available.  With 3,000 IT and business professionals, the company manages 20 mobile facilities staged in strategic locations and 90 hardened IT facilities connected by a redundant, global dedicated network backbone. SunGard Availability Services split off from SunGard Data Systems Inc.to become an independent company.

 

·         Consult with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access. 

·         Acts as a liaison between departmental end-users, technical analysts, information technology analysts and consultants in the analysis, design and configuration.

·         Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality. 

·          Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities. 

·          Worked in Agile SDLC environment. 

·          Worked on Service Cloud, focusing majorly on cases and solutions. 

·          Worked on Email-Templates associated to multiple profiles. 

·         Created various profiles and permission sets according to the business needs. 

·         Worked on community cloud to share and collaborate on content in real time and connect with other employees in real time. 

·         Identified business requirements and translated them to technical specifications for Force.com IDE. 

·         Used the sandbox for testing and migrated the code to the deployment instance after testing. 

·         Used Salesforce Automation Process, created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic. 

·         Developed email-to- case so that consumer inquiries can be captured into the case object so that necessary action can be taken. 

·         Created Page layouts, Search layout to organize fields, related lists, custom links and other components in various record pages. 

·         Developed and configured various Reports for different user profiles based on the need in the organization. 

·         Experience in resolving inbound user case requests. Identify and rectify day-to- day data quality issues within the operational processes. 

·         Implemented the requirements on Salesforce.com platform andForce.com IDE Plug-in using Eclipse. 

·         Built apex classes and triggers implementing SOQL and SOSL statements within Eclipse to manage interaction with the database. 

·         Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.

·         Environment: Saleforce.com platform, Sales Cloud , Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, AngularJS, JQuery, Bootstrap, Apex Triggers, Web Services, Reports,Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, Dropbox, Custom Objects, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Agile methodology, JIRA.

LEVEL (3) Communication, Salesforce Developer, Broomfield, CO (03/2012 – 05/2014)

Level 3 Communications is an American multinational telecommunications and Internet service Provider Company headquartered in Broomfield, Colorado. It operates a Tier 1 network. The company provides core transport, IP, voice, video, and content delivery for most of the medium to large Internet carriers in North America, Latin America, Europe, and selected cities in Asia. Level 3 is also the largest competitive local exchange carrier (CLEC) in the United States.

 

·         Involved and interacted with various business user groups for gathering the requirements for CRM implementation.

·         Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.

·         Created and deployed several workflows, and Reports using salesforce.com platform.

·         Worked closely with Business Users in improving their business processes using SFDC.

·         Worked on Force.com Chatter to provide collaboration features on the applications.

·         Developed and deployed workflows and approval processes for opportunities.

·         Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports

·         Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.

·         Worked with Data loader for loading the attachments into salesforce.com, related to objects like Accounts, Contacts, Opportunities, and Activities

·         Created new User Accounts and assigned Profiles as per their role in role hierarchy.

·         Defined Org wide default to restrict access from users.

·         Customized Page layouts for Standard/Custom objects and assigned Record Types.

·         Created Data Validation rules and Formulas as per business requirement.

·         Implemented field level security, profiles and audit trail setup.

·         Environment: Saleforce.com platform, Sales Cloud, Marketing cloud, Apex Language, objects, formula fields, workflows, custom views, Visual Force (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, CSS, Java Script, Apex Triggers, Web Services, Reports, Force.com Chatter, Lightning process builder, Dashboards, smart sheet, one login, Dropbox, Custom Objects, MS SQL Server, Oracle, Custom Tabs, Email Services, Security Controls, Agile methodology, JIRA.

 

 

 

GETRONICS, Salesforce Developer, India (11/2011 – 03/2012)

Getronics is the largest ICT service-provider in the Benelux and a leading ICT-service provider in the world. As expert in workspace management services, connectivity, datacenter services and consultancy, Getronics enables employees of large organizations to move forward by providing them with secure access to information, 24/7, from any location. Getronics achieves this through a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model, guaranteeing its clients worldwide a consistent level of service. Since 23 October 2007, Getronics has been part of KPN, the main provider of telecommunication services in the Netherlands

 

·         Involved in the re-engineering process of the Account, Contact and Opportunity object. 

·         Interacted with various business user groups for gathering the requirements for CRM implementation to migrate from Siebel environment to Salesforce organization. 

·         Customized application to extend Salesforce functionality and wrote Apex Classes to provide functionality to the Visualforce pages.

·         Designed various Webpages in Visualforce for customers to select a variety of services offered by the org and integrate them with the pricing team. 

·         Created and used Email templates in HTML and Visualforce. 

·          Used SOQL & SOSL for data manipulation needs of the application using platform database objects. 

·          Worked on Inbound Email services to track the emails into custom object. 

·          Developed and configured various Reports for different user profiles based on the need in the organization. 

·         Created email templates and inbound emails using Visual force for the clients and customers. 

·          Worked on maintaining the functional areas of data management, forecasting, accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards and reports. 

·         Environment: Saleforce.com platform, Apex Language, Single Sign On, Delegated Authentication, Visual force (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in, Windows XP.

KPN (The Netherlands), Salesforce System Engineer, India (06/2010 – 11/2011)

KPN truly believes in technology and in the power of communication. We are KPN. We are the network that enables the Netherlands to move forward – the network that cares for the Netherlands. KPN achieves this through a complete portfolio of integrated ICT services for the large enterprise market and works according to a Global Service Delivery Model, guaranteeing its clients worldwide a consistent level of service.               

 

·         Involved in analyzing the requirements of the application.

·         Created Page layouts, Search layout to organize fields, related lists, custom links and other components in various record pages. 

·         Created and used Email templates in HTML and Visualforce.

·         Involved in customization and Configuration of the application. 

·         Involved in creation of Reports and Dashboards. 

·         Involved in the workbench translation. 

·         Involved in writing Triggers. 

·         Involved in Data Migration using Apex Data Loader. 

 

 

 

 

 

 

 

IBM India pvt LTD, Operations Lead Specialist, India (12/2008 – 06/2010)

                                                                                                                                                               

Project:  Fluor

Fluor is a FORTUNE 500 company that delivers engineering, procurement, construction, maintenance (EPCM), and project management to governments and clients in diverse industries around the world. For nearly a century, clients have selected Fluor as their company of choice to complete challenging projects in remote parts of the world.

 

·         Organized several sessions with the business team, gathered business requirements and developed web pages using Visual Studio .Net framework and presented several User interface prototypes and presented it to the Business.

·         Developed CSS style sheets for a uniform page look throughout the application and for easier maintenance. 

·         Involved in creating tables, stored procedures, and transactions. 

·         Involved in production Bug fixing. 

·         Involved in Unit Testing and Regression Testing.

·         Involved in gathering project requirements and documenting design specifications. 

·         Involved project meetings of architecting/designing the domain object model (DOM), based on • Module requirements 

·         Involved in solving technical queries and complex business requirements as per Change Requests 

·         Involved in Technical Support of delivered application to client and solving the problems and help clients 

 

EDUCATION:      Bachelor Degree in Electrical Engineering, Anna University, Chennai, India, 2001 – 2005

Certification:  Salesforce Certified Developer (ADM 401)  ,UiPath RPA Developer