Candidates About

Application QA Leader | Application Performance Architect | Agile Certified Scrum Master (CSM) |     Certified Scrum Product Owner (CSPO) | Certified Scrum Developer (CSD)

Proven track record of assessing, managing, and delivering large-scale, complex, and time-sensitive projects that achieve client schedule and resource requirements. Software Testing architect skilled in business scenario performance test applications development and agile coaching across complex, distributed architecture environments with global client teams. Leverage strong communication and problem-solving skills to partner with non-technical audiences in delivering full-scale IT solutions. Diverse experience across multiple industries, including oil and gas, financial, waste recycling, utility, automotive ERP, healthcare, and Hospitality E. Commerce.

Big Data Testing | Six Sigma Methodology | Enlisting SLAs | SAP | C++ | HP ALM

Software QA Automation | Global Project Management | Application Performance Analysis

Systems Health Monitoring | Cloud Performance Testing

Professional Experience

SHR, Houston, TX                                                                                                                          2016 – 2017

Senior Director of QA

As SHR Senior Director of QA, this role managed all QA and Compliance activities and was responsible for all onshore and offshore QA personnel. Primary responsibilities included the coordination and management of software quality assurance of SHR technology solutions. Created cohesive strategies, coached teams, and implemented best practices in automation application testing, manual testing, and performance testing services. Additionally, mentored QA staff, to meet the business needs of SHR in order to optimally meet project completion dates.

·         Guided and coached agile best practices from product planning, backlog grooming, daily scrum meeting, sprint planning, sprint review, and retrospective.

·         Developed QA staff through coaching, mentoring and developed a training program for QA resources and additional stakeholders.

·         Built strong vendor relationships with application service providers and tool vendors ensuring optimal price 

       negotiations and product evaluations and license usage.

·         Established a test automation strategy and implemented a risk based regression testing approach in partnership with the product owner and offshore service provider.

·         Established mature QA processes and organization and end-to-end testing functions for an enterprise hotel chains booking engine.

·         Developed a QA team through a combination of hires and partnerships with offshore vendors. Additionally, established a QA performance review process in order to maximize productivity.

·         Optimized QA traceability metrics from product, development, and QA teams utilizing JIRA, Confluence, and QMetry tools.

·         Implemented DevOps continuous integration testing automation process utilizing Jenkins and HPE UFT automation tool.

HALLIBURTON-LANDMARK Graphics (R&D Division), Houston, TX                                             2014 – 2016

Technical Advisor (QA Manager)

Partnered closely with Senior Managers to create strategy for building performance test lab to ensure vetted hardware recommended to clients were optimally suited for products / applications. Led team of 8 resources (on and offshore) to complete all performance test plans and scenarios across proprietary oil and gas upstream drilling software. Collaborated with Product Managers, QA Leads, and Program Managers to ensure delivery of all phases of performance testing projects.

·         Increased client performance workflows 70% by collaborating with Product Manager and leading offshore teams to provide performance metrics used to increase stability of multiple product releases.

·         Provided weekly performance testing analysis and reported potential performance show-stopper defects to development team by managing sprint planning, scrum meetings, sprint review with onshore and offshore resources.

·         Enhanced efficiency 25% for projects across product lines by leading performance testing resources on performance scripting automation development.

·         Managed 7 vendors on Proof of Concept tool testing and optimized testing and resources by aligning tools/hardware with performance testing application requirements.

·         Planned performance testing strategies in partnership with Software Architect, reducing cost 40% on next generation of Cloud software platform utilizing open source tools.

·         Prevented 15% overcharge discrepancies by validating and approving monthly offshore contractors’ work hours and project resources budget.

BANK OF AMERICA, INC., Houston, TX                                                                                         2011 – 2014

Quality Assurance Specialist (QA Supervisor)                                                                                2013 – 2014

Developed performance testing program strategy for internal line of business, organization structure, infrastructure, budget, and processes using SDLC and Six Sigma methodologies. Served as performance testing program advocate and consulted with project sponsor (Senior Vice President) and stakeholders in order to develop and execute strategic long-term vision and program.

·         Designed and conducted ongoing web services protocol performance testing scenarios for document imaging platform, providing analysis reports to development team used to identify potential performance show-stopper defects.

·         Improved application quality and ensured project completion by instructing Accenture performance team to collect 15% more SLAs.

Senior Consulting Systems/Software Quality Assurance                                                                2011 – 2013

Managed successful implementation of high-profile Performance Testing Monitoring initiative within Home Loan Division. Developed and managed new program’s budget, analyzed in-flight and future projects focused on managing resource orders, and developed performance monitoring organizations dashboard.

·         Reduced costs 33% by assembling and managing complex organization consisting of onshore, offshore, and near shore consulting resources. Directly involved with organization’s structure, hiring, and annual appraisals.

WASTE MANAGEMENT INC., Houston, TX                                                                                          2008 – 2010

Technical Architect III (Application Performance Testing Manager)

Led performance team to provide 98% of enterprise performance test projects prior to application deployment into large-scale production. Partnered with project managers to illustrate statistics and provide system-analysis-based recommendations to managers and directors to enlist approval for SAP/enterprise software application optimization and system tuning. Worked with Developers in code modification by leveraging data acquired from HP Diagnostic tool.

·         Participated in tool selection and development of processes, strategically aligning performance engineer function. Realized 14% cost savings by maintaining license keys and protocol information for HP LoadRunner tool.

·         Conceptualized and produced performance testing automation artifacts (scripts, scenarios, processes) from simple to complex testing scenarios through HP LoadRunner tool. Resulted in completion of 98% of projects’ annual scenarios.

·         Engineered quantitative risk analysis tool, determining projects’ necessity for performance testing. Resulted in alignment of resource budgeting with performance projects cost and software performance risk mitigation for production-ready applications.

·         Accomplished 95% of strategic IT goals through supervision of capacity performance validation (CPV) team.

·         Achieved 98% project success and improved enterprise applications/systems performance by planning 24 annual enterprise performance projects which included requirements gathering phase, performance test resource planning, performance testing, and analysis summary for project teams.

RELIANT ENERGY (NRG Co.), INC., Houston, TX                                                                           2003 – 2007

IT Specialist (Promotion)                                                                                                               2005 – 2007

Provided mentoring and training to performance test team on HP LoadRunner. Initiated process to maintain reconciliation keys configuration in production environment of SAP R/3 for debit/credit nightly retail posting process.

·         Directed automated user acceptance testing (UAT) strategy, achieving compliance with core SAP ISU-CCS environment developed via HP QuickTest Professional 8.2 tool.

·         Decreased turnaround time from 40 hours to 8 hours by architecting automated end-to-end user acceptance rate testing scripts via HP QTP.

IT Senior Analyst (Promotion)                                                                                                               2003 – 2005

Mentored and trained offshore resources to provide nightly production update process in SAP FICA module. Created administration support process on HP Quality Center 9.0.

·         Enhanced customer responsiveness of Accenture offshore team 96% by managing operations for offshoring transition process between Reliant requestors and Accenture offshore automation team.

IT Analyst                                                                                                                                              2003

Collaborated with SAP BASIS architect on CCS data archiving configuration design and execution.

·         Led and developed automation of numerous SAP 4.6C ISU-CCS and FI/CA operational accounting transactions, reducing excessive manual entry time 85% and enabling resources to efficiently execute automated process.

ADDITIONAL EXPERIENCE

AUTOMATIC DATA PROCESSING, INC. (ADP DEALER SOLUTIONS), Sr. QA Engineer (Data Comm. Lead), Houston, TX

PYXIS CORPORATION (Cardinal Health Company), Sr. Technical Support Engineer, San Diego, CA

Technical COMPETENCIES

Software Apps.:  SAP 4.6C | SAP add on ISU-CCS | SAP FI/CO | SAP BW 3.0 | HP RGS 7.2 | IBM File Net

                             HP QuickTest Pro 11.0 and HP UFT 14 with Web & SAP add-ins | HP ALM 11.52, ALM Perf. Center

                            12.05 & QC 11 | QMetry |Willy Introscope | DynaTrace Monitoring tool | SOAP UI tool | DecisionSpace10ep

                            | Atlassian JIRA & Confluence

Network OS:       Novell | Windows 7 & 10 | Windows 2008 Servers/Client | Linux 6.4

Languages:        Java using Eclipse | ABAP/4 | SQLPlus & PL/SQL | TSL | Visual Basic | C++ | XML | HTML | Web Services

Databases:         Oracle 11g, version 11.2.04 | MS SQL Server | MS Access | OpenWorks 10.3 (Seismic database)

Education

Bachelor of Business Administration (BBA), Baylor University, Waco, TX

Dual Major: Operations Management | Quantitative Business Analysis

Computer Science (Continuing education), Houston Community College, Houston, TX

Selected coursework: Bachelor of Science (BS), Biomedical Science, Texas A&M University, College Station, TX

TRAINING & CERTIFICATIONS

Agile Certified Scrum Master (CSM) | Certified Scrum Product Owner (CSPO)| Certified Scrum Developer (CSD) |

Certified Novell Administrator | Intel Gold Chip | Six Sigma Green Belt Training | PMP Training | Tools & Techniques of PM | Knowing When to Take Leadership Risks | IT SDLC for PM | SAP CCS, FI/CO and BW 3.0 Trainings | HP ALM Performance Center 11 & LoadRunner 9, 12 Quality Center 9 & HP UFT 12 & Diagnostics 8.04 Trainings

Architecture Principles & Java 2 & Python Development Trainings