Candidates About

 

Payal Desai

                                                                                Summary of Qualifications                                                     

Ø  More than 13 years of experience as a Software quality assurance specialist, Business analyst,  including developing, writing Use cases, gathering requirements ,test plans, test procedures/test cases, test scripts, and carrying out tests like, white box testing, black box testing, regression testing, system testing, user/business acceptance testing, performance testing, Managing small teams,

 

 

Related Experience Summary

 

o    Skilled at writing Use Cases and preparing Process Flows in Visio

o    Skilled in gathering high level and low level requirements.

o    Experience facilitating discussions with SME’s for detailed requirement gathering

o    Skilled in writing Functional specifications and User Specifications.

o    Involved in writing RTM (Requirement Traceability Matrix) on the basis of change summary.

o    Has re-engineered the business processes by evaluating the project charters and business cases as well as analyzing their impact on the Business Process Architecture.

o    Has built current and future business models.

o    Has conducted walkthroughs and validation sessions of se cases and Functional requirements with Technical, Underwriting and Marketing Departments.

o    Testing experience includes Manual testing, planning, coordinating and orchestrating all levels and types of testing for projects in the Systems Department, writing  Test strategies, test plans test cases ,test scripts

o    Involved in daily meetings and weekly walk through.

o    Experience in Excel pivot tables and macros

o    Experience in healthcare patient flow solutions.(ADT/HL7)

o    Experience in testing IVR (voice over IP phone).

o    Experience in Agile and waterfall methodologies.

 

 

Environment: - PVCS Tracker, M.S Visio, Ms Office ,UML, M.S Visio, M.S Excel, Macromedia Dream Weaver, Program Management Practice methodology (PMP), Java, Vb.net, UNIX v2.1.3, Java, XML, Apache server, IBM websphereV4.0, Domino web sphere v5.08, TOAD, Terminal immulator (Putty), Test director, SQL server, segue UNIX server 5.1, Net vista thin client server, SMM (CMM level 2), SMM (CMM level 2),, Peregrine defect tracking tool, Remote ware, Mercury tools (Win Runner 7.0/6.5, Test Director 7.0), J Walk, Java 2.0, DB2, Windows XP. , C++, PL/SQL, Oracle 8i, Windows XP, COBOL, Test director, : C++, Visual basic,.NET, Perl, Oracle, UNIX, Windows NT, Broad vision (Content management tool, Clear quest, , ASP, HTML,PERL on Windows NT Tool, Visual studio, TFS, lab view 7 and 8.5

 

 

“Payal is bright, friendly and professional. She is excellent in her job and good with fellow team members.  She is a good team leader. I highly recommend her for any business analyst/QA position, and would look forward to working with her again.

-JIM D’Carloss, TJX

 

"Payal is driven to learn, grow and master the task at hand. She follows through with commitments and is a wonderful person to work with. I would highly recommend Payal to any employer looking to hire her. I greatly admire her initiative, her energy, her intelligence, as well as her adaptability."

-Mindy Stevens, Allscripts

 

                                                                             Areas of Technical Expertise                                                                           

Hardware:                            IBM PC and Mainframe knowledge

OS:                                         Windows NT/XP, Macintosh, UNIX

Databases:                          Oracle (Pl/SQL), SQL Server, DB2, MS-Access, Sybase

Languages:                          C, C++, Java, Visual Basic, ASP, HTML, XML, VBScript, Silverlight, Test director,

BA tools                                Requirement gathering, FRS, URS, Visio, office, RTM’s

QA Tools:                              Visual studio TFS including Microsoft test manager (MTM),                                                TFS Project management                          tool (Teleric), fiddler

 

                                           Mercury Win Runner, Test Director, Rational Suite, Segue Silk Test,

                                                QA Test Suite, PVCS Bug Tracker, Rational Clear Quest bug tracking 

tool.

Methodologies:                   AGILE, Waterfall ,White box testing, black box testing-functional testing, acceptance testing Integration testing, System testing, Regression testing, Stress testing, and Performance testing.

Report Writers                    Crystal Reports, Data report, Erwin, Visio, OLTP and OLAP cube reports

 

 

Others:                                  Knowledge of Incentive Compensation System, CMM, Succoco, SharePoint, Lab view,                                                                                           8.5, ADT

                                                                                               Education                                                                                             

 

Ø  BS in Computer Science – University of Gujarat, India

Ø  Diploma in Ucc (UNIX, C, C++) - SSI, India

Ø  Certification in Business writing

 

                                                                                 Professional Experience                                                                               

 

 

Allscripts                                                                                                                                               Sep 08- Present

Senior QA Engineer

Testing ’ Patient Flow’ software. This software has different modules like care visibility, transfer center, EVS, Transport and Bed management. .Followed the Agile Methodologies

 

 

Ø  Manual and part of automation testing of the patient flow solutions.

Ø Designing a new process of testing called test blasting.

Ø Writing test cases test plan as well as executing the test cases.

Ø Successfully lead the reporting project. Created status report and graph for the manager.

Ø Testing of multiple projects at one time

Ø Testing ADT (Hl7) Messages and IVR testing.

Ø Conducted ‘Bugs’ meetings.

Ø Conducted informal training of product functionality and QA tools for fellow employees.  Basic managerial duties in office when manager is unavailable (Answer questions, attend meetings)

Ø Involved in installation testing.

Ø Wrote SQL scripts to verify the data.

Ø Experience in managing and testing of the cube reports.

 

Family Break                                                                                                                                          Dec 06- Aug08

 

The Hartford                                                                                                                                                            May 06-Nov 06

Business Analyst

 

Involved in ‘Universal Consumer Front End’ is going to be the online insurance that customer can buy. The Line of business is Property & Casualty.

Ø  Prepared business requirement inventory.

Ø  Closely worked with business people on gathering requirements.

Ø  Wrote data dictionary and rules dictionary.

 

CIGNA                                                                                                                                                                       Mar 06–May 06

Business Analyst

Involved in Business Process Re-engineering, supported the development of Enterprise Business Architecture using Program Management Practice (PMP) methodology and Business Process Modeling Notation (BPMN).

Ø  Assisted in building the new Enterprise Business Architecture by building current and future business models.

Ø  Prepared “Is to Should” change summary and “project summary” documentation based on business case and project charter.

Ø  Traced and mapped inter-dependencies between different domains.

Ø  Prepared use case inventory in MS Excel.

 

United Health care                                                                                                                                                 Aug 05-Nov 05

QA Tester

Involved with testing “Producer Database” software where Producers are awarded with reward accounts and special rewards and tier.

Ø  Involved in root cause analysis.

Ø  Involved voluntarily in preparing status reports for QA department.

Ø  Also done testing ETL jobs in Autosys.

Ø  Involved in daily walk through and meetings. Also voluntarily conducted meetings For Qa dept.

Ø  Helped business people for analyzing the reports and comparing the upstream-downstream data and information.

 

Netkey, C                                                                                                                                                              Feb 05–July 05

Sr. Business Analyst

QA Test Lead

‘KIOSK’ is touch screen user friendly information software. The projects I am working on is

PITNEY BOWS Postal code, SWIFT HR Software, Serta Mattresses HR software.

Ø  Involved in set up testing, Installation Testing, Functional testing Regression testing, load testing (manually), system Acceptance Testing.

Ø  Involved in the meeting with the End clients (business partners)

Ø  Involved in the building, managing and training the team of 4 members.

 

TJX, MA                                                                                                                                                                 Dec 04 –Jan 05

QA Lead/ Test Coordinator

SupplyRec is the web based application that let you allow ordering your supplies for the store.

Ø  Set up the whole test environment including setting up the drive and downloading software

Ø  Involved in installation, functional, regression and load testing from development phase to QA phase.

Ø  Ran SQL procedure and batch process.

 

CIGNA, CT                                                                                                                                                            Jul 04-Oct 04

 

Business Analyst / QA Tester.

 

PMHS and ACCLAIM are User and Customary claims and Long Term/Short term disability Claims. PMHS was also about the providers and members information for claims. The areas where I worked were from entering the claims till adjudicating the claims.

Ø  Gathered requirements from various locations in the US. I was traveling to offices of CIGNA in TN, PA to meet with users of both IT and Non It groups and understand their requirements, analyzing them and putting them back as specifications for the SA, QA and development teams.

Ø  Wrote Understanding Document and Technical Document for testing purposes.

Ø  Developed a tool for extracting data from database for Data Driven testing.

 

American express, AZ                                                                                                                                      Feb 04–June 04

Functional Business Analyst

QA Tester

Information Risk Management (IRM) is a corporate wide compliance driver to provide a global risk management view measuring compliance, highlighting significant issues across hundreds of applications. It’s an online tool for senior management, which measures the compliance by application, service Provider, information owner, business, technology and ties audit scoring to compliance position platform. This system also provides a gauge to measure audit issues against perceived process compliance and risk under each policy. Share information from a search capability across product companies, applications and platforms as it relates to compensating controls, plans, process and tools.

 

Ø  Evaluated the Functionality of the business logic.

Ø  Wrote SQL Queries for validating the data integrity.

Ø  Conducted the System integration testing of the application manually for different Modules.

 

Merck, NJ                                                                                                                                                             Oct 02 – Jan 04

QA Tester

Health Management Projects:

Right Start Project: (Web based): First web-based Health Management initiative, this project will mark the evolutionary process towards future online programs. Diseases targeted are Osteoporosis, cardiovascular disease and arthritis; the main object of the project is to improve patient understanding of their condition and treatment. Click Mortar creates action plan for the patients and stratifies as new and existing.  Once the action plan is generated treatment is provided, and lets patient know when they need to refill their prescription, based on refilling prescription patients are stratified New to refill over due etc.  After 180 days patient is dropped off from action plan and taken in as new patient. Web messages are sent to patients about their health and other relates messages. Broadvision (CMT) content manage tool was used to send messages.

Ø  Involved in software development life cycle right from planning to Implementation Phase.

Ø  Performance test was done extensively to verify how many records C&M tool processed.

Ø  Created and ran test scripts using WinRunner and analyzed results using Test Director.

Ø  Experience in legacy systems

 

Reel Inc, CA                                                                                                                                         May 02 – Sept 02

QA Tester

The project I worked on was ORDER PROCESSING. It was a leading Internet-based movie store offering over 100,000 titles on VHS and DVD for sale. I was also responsible for testing products i.e. DVD’S, VHS and Soundtracks on Webster, was also responsible for several development projects including On-line Store, Movie Content Site, Backend Order Processing System, and Executive Information System, and backend Component Server testing.

Ø  Worked with Configuration manager on deployment of code from QA environment to Production Environment

 

SSI Computer Services, India                                                                        Nov 99 – April 02

Business Analyst

Programmer Analyst

The project I worked was Hospital Management System involving Front Office Automation, Pharmacy module system and a Medical Services System. I was responsible for planning the milestones and developing prototypes after interfacing with the Hospital Management., Also responsible for developing and testing. The front office automation module of this system uses Visual Basic 5.0, Oracle 7.0.

 

Eminent Technologies, India                                                                           Dec 98 – Sept 99

Business analyst

QA Analyst

I worked as a member of a BA team in Property & Causality that designed, developed, and implemented business applications. Involved in the analysis, requirement gathering, identifying the data dependencies, and creating ER models and tables

Life Insurance Co. (LIC)

Responsibilities:

Scott Foods, India     June 97 – Oct 98                   QA tester/Developer