Candidates About

 

Ramprasad Netapalli

Professional Summary

➢         10+ years of experience in Salesforce.com.

➢          Salesforce.com Certified Administrator, and Force.com Developer.

➢         Strong exposure and understanding of Business Strategy, Planning Implementation and Configuration, Release Management of Salesforce.com CRM.

➢         Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Custom Objects, Reports and Dashboards

➢       Extensive experience of automating complex business processes using declarative features such as workflows, approval process and Process Builder.

➢        Expertise in configuring and administrating Salesforce CRM environment.

➢         Strong Command on Salesforce Toolkits (Apex Data Loader, Eclipse Force.com IDE,Force.com Explorer and ANT Migration Tool , Force.com Excel Connector)

➢         Hands on experience on Salesforce Configuration and Customization.

➢       Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.

➢         Hands on experience on Siebel to Salesforce data migration Conversion Projects

➢         Proficient in Data migration from traditional applications to Sales Force using Data Loader, JitterBit and Import Wizard

➢       Excellent communication and people management skills

➢       Highly motivated team player with the ability to work independently and adapt quickly to new and emerging technologies

  Skills:

 

Primary Skill category	Salesforce CRM
Tools	Apex Data Loader, Eclipse Force.com IDE,Force.com Explorer and ANT Migration Tool , Force.com Excel Connector
Salesforce Technologies	Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader, APEX Web services, SalesForce Security model, API, AppExchange deployment, Dashboards, Reports, Custom objects, Force.com Eclipse IDE plug-in, Customer and Partner Portal
Languages	JAVA, HTML, XML,

 

 

Experience Details:

 

➢       Currently working as  Salesforce Administarator

➢       Company – Tech Mahindra

➢       Location –  San Franciso , CA

➢       Duration – 11/02/2005 – Present

 

Job Responsibilities:

 

➢       Involved in the complete life cycle of Salesforce.com implementations that includes requirements gathering, feasibility study, Implementation, , data analysis and migration.

➢       Extensive experience of automating complex business processes using declarative features such as workflows, approval process and process builder.

➢       Worked closely with Business Users to enabled business process using SFDC.

➢       Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns,Custom Objects, Reports and Dashboards.

➢       Expertise in configuring and administrating Salesforce CRM environment.

➢       Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization.

➢       Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.

➢       Experience in Implementing and executing System Logs and Debug Logs.

➢     Responsible for Managing Releases and Code Migrations

➢       Responsible for Collaborating with Sales Team in order to help them with the Proposed Solutions and Design.

➢       Experience in working with Force.com Migration tool,Eclipse IDE with Force.com Plug-in,Change Sets and Workbench.

➢       Leading Development Teams

➢       Excellent team player, highly dedicated, self-motivated, quick learner with good communication skills and Excellent at solving complex problems under strict deadlines.

 

 

 

Project Details

 

Project-1

 

Genentech SFDC  Implementation

Client                     : Genentech Inc.

Team Size             : 6

Duration                : May 2016 to Till Date

Role                        : Salesforce Administrator

Technologies       : Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader,, Salesforce Security model, API, AppExchange deployment, Dashboards, Reports, Custom objects, Force.com Eclipse IDE plug-in

 

Responsibilities: 

 

➢     Release Management (Managing different Salesforce instances and Releases) and involved in Data Migration and Deployment activities.

➢     Created workflow rules,Approval Process and Process Builder with salesforce administrative tasks and creating reports, modifying data etc.

➢     Assist and advise in license maintenance activities and generate regular reports to keep track of license usage and share with the senior management.

➢     Assist in the environment refresh and maintenance activities.

➢     User maintenance , resolving end user access issues and day to day  basis support tickets.

➢     Data sharing and Database de-duping and cleanup

➢     Assist Project and Ops teams with setting up accesses and profiles for their users.

➢     Data sharing and Database de-duping and cleanup

➢     Develop and create customized reports and dashboards.

 

➢     reviewing and deploying the software builds of the mission critical enterprise level applications that are running in the multiple salesforce organizations.

➢     Coordinating with the teams regarding the technical requirements and installation procedures as defined for the deployments across the SQA, UAT and PRD environments.

➢     Coordinate the setup of controlled test environments.

➢     Assist the deployment team to define and achieve attainable deployment milestones, identifying and communicating scheduling conflicts, and determining alternative solutions to deployment problems through strong strategic relationships with key validation, development and project management stakeholders.

➢     Migrate data using Apex Data-loader

➢     Experience working with Salesforce.com sandbox and production environments.

➢     Implement training materials for users

➢     Follow release notes and guide the development teams regarding the changes that may be expected in the coming product releases.

 

 

 

 

 

 

Project-2

 

 

GET SFDC Service Impl :

Client                     : General Electric – Transportation

Team Size             : 9

Duration                : Aug 2015 to May 2016

Role                        : Salesforce Administrator

Technologies       : Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader,, Salesforce Security model, API, AppExchange deployment, Dashboards, Reports, Custom objects, Force.com Eclipse IDE plug-in

 

Description: 

GE Transportation RMI decided to consolidate all their Service applications to a single platform ,as part of this, initially migrated Trackweb and OTRS to Salesforce.com. Provided Service functionality for Products CarHire, ExpressYard, IBMPowerSystems, OASIS, RailConnect, RailDOCS, RTT, ShipperConnect.

Implemented Case creation with sources from Email, Phone, Manual, Chat and CWC.

 

In 2nd release involved in extesnion of this functionality for 5 more products PDS, MP, YP, PTC and SAMP.

 

                This application has integrations with CWC Web portal, RailDOCS application.

 

Responsibilities: 

 

➢     Involved in Requirement Analysis and Design of the Solution.

➢     Involved in Case Management configurations like Email to Case, Workflows, Validation Rules, process Builders, Case assignment rules, Live Chat, Knowledge Base and Process Builders.

➢     Involved in suggesting the best practices to be followed by the team related to Service Cloud Console, Live Agent and Data securiry setup

➢     Assist in the environment refresh and maintenance activities.

➢     User maintenance , resolving end user access issues and day to day  basis support tickets.

➢     Data sharing and Database de-duping and cleanup

➢     Assist Project and Ops teams with setting up accesses and profiles for their users.

➢     Data sharing and Database de-duping and cleanup

➢     Develop and create customized reports and dashboards.

➢     Experienced in migrating data & code using data loader & Force.com Migration Tool,Eclipse in SFDC environments.

➢     reviewing and deploying the software builds of the mission critical enterprise level applications that are running in the multiple salesforce organizations.

➢     Coordinating with the teams regarding the technical requirements and installation procedures as defined for the deployments across the SQA, UAT and PRD environments.

➢     Coordinate the setup of controlled test environments.

➢     Release Management (Managing different Salesforce instances and Releases) and involved in Data Migration and Deployment activities.

 

 

Project-3

 

 

GE O&G SFDC Implementation

Client                     : General Electric – Oil & Gas

Team Size             : 10

Duration                : Nov 2012 to April 2015

Role                        : Salesforce Administrator/Deployment Lead

Technologies       : Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader, APEX Web services, Salesforce Security model, API, AppExchange deployment, Dashboards, Reports, Custom objects, Force.com Eclipse IDE plug-in, Customer and Partner Portal

 

               

Description: 

GE Oil & Gas has a strong set of global businesses in infrastructure, finance and media aligned to meet today’s needs, including the demand for global infrastructure; growing and changing demographics that need access to healthcare, finance, and information and entertainment; and environmental technologies.

 

GE’s different businesses were using Salesforce.com as their new CRM application. Project objective was to bring all of them to use one Salesforce instance in order to take advantages of the diverse process and opportunity to increase to cross sell and upsell to existing clients.

 

  Responsibilities: 

 

➢     Involved in Requirement Analysis and Design of the Solution.

➢     Involved in Case Management configurations like Email to Case, Workflows, Validation Rules, process Builders, Case assignment rules, Live Chat, Knowledge Base and Process Builders.

➢     Involved in suggesting the best practices to be followed by the team related to Service Cloud Console, Live Agent and Data securiry setup

➢     Assist in the environment refresh and maintenance activities.

➢     User maintenance , resolving end user access issues and day to day  basis support tickets.

➢     Data sharing and Database de-duping and cleanup

➢     Assist Project and Ops teams with setting up accesses and profiles for their users.

➢     Data sharing and Database de-duping and cleanup

➢     Develop and create customized reports and dashboards.

➢     reviewing and deploying the software builds of the mission critical enterprise level applications that are running in the multiple salesforce organizations.

➢     Coordinating with the teams regarding the technical requirements and installation procedures as defined for the deployments across the SQA, UAT and PRD environments.

➢     Coordinate the setup of controlled test environments.

➢     Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

➢     Release Management (Managing different Salesforce instances and Releases) and involved in Data Migration and Deployment activities.

 

Project-4

 

General Electric - Single Org

 

Client               :  GE

Team size        :  8

                Duration          : June 2010 to Nov 2012

                 Role                       : Team Lead

Technologies    : Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader, APEX Web services, AppExchange deployment, Dashboards, Reports, Custom objects, Force.com Eclipse IDE plug-in, Customer and Partner Portal

 

                .

Description: 

 

GE has a strong set of global businesses in infrastructure, finance and media aligned to meet today’s needs, including the demand for global infrastructure; growing and changing demographics that need access to healthcare, finance, and information and entertainment; and environmental technologies.

 

GE’s different businesses were using Salesforce.com as their new CRM application. Project objective was to bring all of them to use one Salesforce instance in order to take advantages of the diverse process and opportunity to increase to cross sell and upsell to existing clients.

 

  Responsibilities: 

 

➢     Analysis of different Salesforce Instances and coming up with a single Org Design

➢     Data Mapping and Migration

➢     Preparation of Deployment Plan to move multiple Salesforce instances to One Single Org.

➢       Release Management (Managing  different Salesforce instances and Releases)

➢       Business Process Review

➢       Providing Technical Solutions to the development team.

 

 

 

 

Project-5

 

Tech M -Avid

 

               Client                          : Avid

                Team size                  : 6

                Duration                     : April 2009 to June 2010

                 Role                            : Team Lead

Technologies                 : Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-templates, Formulas, Validation Rules, Data loader

 

 

             

 

             Description:

 

Avid consists of 3 business units: Audio, Video and Consumer Products which function worldwide. Currently, sales teams in Avid are using different CRM applications and the goal is to consolidate all into one instance of Salesfoce.com CRM.  The whole initiative is spread across multiple roll outs covering different user groups in different geographies.

 

           

            Responsibilities:

 

➢       Requirements Analysis

➢       Worked on Setup Territory Management and Territory Assignment Rules

➢       Configuring Salesforce for implementing business logic involving multiple users having different roles

➢       Data sharing and Database de-duping and cleanup

➢       Develop and create customized reports and dashboards

➢       User maintenance

➢       Migrated data using Apex Data-loader

➢       Implement training materials for users

 

 

 

 

 

 

Project-6:

 

Citi (Morgan Stanley/Smith Barney) - Rainmaker CRM Automation

 

                 Client                                    : CITI

                Team size                             : 5

                 Role                                       :  Team Lead

                Duration                                : Oct 2007 to Feb 2009

Technologies                           :  Apex, Visual force,SOQL, SOSL, Apex triggers, workflows, Approvals, Email-   templates, Formulas, Validation Rules, Data loader

 

 

          Description:

The Rainmaker application is used by Global Wealth Management product specialists in 13 Lines of Business which include Lending, Trust, and Planning Center etc. The application enables deal management, activity, goals tracking and inter-business reference. This Implementation was the enhancements phase for the GWAS Salesforce implementation.

 

Enhancements included implementation of Activity Management, Referrals, Campaign Management, Goals Module, Complex visibility for Clients & Deals, Dynamic Search, and Reporting Module.

 

 

          Responsibilities:

 

➢       Configuring and Customizing application as per business requirements

➢       Developing various modules such as Goals, Referrals and Activity Management by using Workflows, Approval Processes and Validation Rules

➢       Creating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions and Approval Process

➢       Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.

➢       Develop and create customized reports and dashboards

➢       Creating and maintaining documentation on processes

➢         

 

Project-7: