Candidates About

PROFESSIONAL EXPERIENCE

Client: Optum - Eden Prairie, MN                                                                     (October 2017 – Present)

Role: Salesforce Administrator/Business Analyst

·         Performed Gap Analysis and Impact Analysis of AS-IS and TO-BE processes to Validate Requirements.

·         Involved in Design sessions with IT teams to help translate functional requirements into workable solutions by coordinating technology issues between business teams, IT teams.

·         Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients

·         Responsible for gathering requirements from a business perspective, collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.

·         Developed User Stories, Business Process Flows, Sequence Diagram, tracked User Stories using Agile Accelerator.

·         Configuration and administration of Salesforce.com such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, page layout and workflow rules customization to support vital business functions.

·         Designed, setup and maintained Salesforce standard objects, custom objects and junction objects.

·         Developed Reports and Dashboards for various business users.

Environment: Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Email, Messaging, Custom Objects, Tabs, Page Layouts, Agile Accelerator, MS Visio.

Client: Select Comfort -  Minneapolis, MN                                          (February 2017 – September 2017)

Role: Sr Salesforce Developer/Administrator

·         Involved in development from POC of Customer and Partner Communities through Implementation, administration, and maintain Salesforce Communities.

·         Created community web channel for the customers, where Clients submit and monitor their cases, a Web-based self-service solution.

·         Involved in Creating, Zoning Branding and Customizing Communities; performed various configurations related to communities.

·         Implemented Knowledge Management; Collaborated with various users and solved their issues based on business needs.

·         Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to business processes.

·         Integrated the Web Services for extracting the data from external systems (Data Power / BizTalk)

·         Involved in setting up customer communities Developed Apex Class, Apex Trigger, Assignment rules, Escalation rules to enable proper routing of cases to the case team members

·         Developed Reports and Dashboards for various business users on Cases and Accounts.

·         Designed and developed Visual Force pages for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

·         Facilitated the creation of test scenarios and test scripts.

·         Assisted in developing Project Scope, Business Requirements and Functional Requirements with internal team and clients.

·         Leveraged clients existing IT framework/CRM system for better data visibility and system integration.

Tools: Just in Mind, TFS

Environment: Force.com IDE, Apex Classes, Apex Triggers, Visual Force pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services, Communities.

Client: Motor Vehicle Commission (MVC) -  Trenton, NJ                   (February 2016 – January 2017)

Role: Lead Salesforce Developer/Administrator

·         Worked closely with business partners to realize the full capabilities of Sales force CRM.

·         Collaborate with users/Functional team to establish how best to implement solution (decisions around declarative vs programmatic vs AppExchange).

·         Collaborate with client stakeholders to define requirements, deliverables, and set and manage expectations.

·         Performed detailed analysis of technical and business requirements.

·         Design and execute integration and development activities for the Salesforce Community & Sales/service Cloud for customer engagement platforms.

·         Deliver development plans with accurate timelines and dependencies.

·         Develop/Manage/deliver overall development, validation, and deployment plans.

·         Develop and configure the salesforce.com instance and force.com application.

Tools: MS Project, Visio, TFS

Environment: Salesforce Community, SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex, Custom Objects, Tabs, Page Layouts, Workflows, Approval Processes, Data Loader, HTML, Java Script, Eclipse IDE, Email, Messaging, Dashboards, Reports

Client: American Express - New York                                                            (October 2014 – December 2015)

Role: Salesforce Developer/Administrator

·         Developing and Designing custom user-interface using Visual force pages along with HTML, CSS, JavaScript and writing custom classes to support these pages in Salesforce.

·         Created Customer Portal and Communities so that Customers can register and manage their Accounts.

·         Involved in configuration and administration of call center using CTI adapters to perform routine functions such as screen pops, call transfers, outbound dialing etc.,

·         Creating and managing custom fields, page layouts, Visual Force pages, triggers, search layouts, record types, workflows, approval processes and validation rules

·         Performing development, customization, and administration on the Salesforce.com CRM application for mapping it to the existing business process

·         Manage the software testing process, creating test classes to achieve the desired test coverage for migration of code.

·         Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.

·         Created various Profiles, Roles, Page Layouts and configured the Permissions based on the Organization hierarchy requirements.

·         Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Case Management, Assignment rules, Web-to-Lead, Web-to-Case and Auto-Response rules.

·         Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API (XML, WSDL, SOAP, REST)

·         Assisted the business stakeholders during UAT and the QA team in thorough regression testing and analysis of the applications.

·         Created test plans, test cases, test procedures, and test scripts based on business requirements and technical specifications for both the client interface and the back-end office.

·         Involved in Agile methodology which dramatically improved productivity and reduced errors.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Client: Blue Shield of CA - Bangalore, India /San Francisco, CA                                    (July 2012 – September 2014)

Role: Salesforce Developer/Administrator

·         Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.

·         Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from internal systems.

·         Worked on Sales Cloud Objects Accounts, Leads, Contacts, Campaigns, Opportunities.

·         Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.

·         Creating dashboards to present the reports per the user profiles.

·         Designed custom objects, tabs, records, and views within SFDC to support new workflow processes.

·         Developed SOAP and REST Web services which is based on XML and JSON format also by creating parsers.

·         Developed Triggers on the object with rules for data synchronization with the system of record and applying future callouts where applicable and needed.

·         Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.

·         Managed call center users, directories, softphone layouts.

·         Customizing the existing Apex classes and Visual Force pages for better performance.

·         Developed complex Apex batches to clean up the offers data.

·         Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

·         Created and maintained the documentation for Design, Migration, Integration and Training.

·         Co-ordinated with all the teammates both onsite and offshore on a regular basis.

Environment: Force.com Platform, Eclipse IDE Plug-in. Apex, Visual Force, JavaScript, JQuery, SOAP, Rest Api, WSDL, XML, Force.com Data Loader.

Client: Royal & Sun Alliance - Bangalore, India                                                  (January 2009 - June 2012)

Role: Senior Application Developer

·         Involved in web designing using HTML 4, XHTML, CSS 2, JavaScript and extensively used Table-less Design in CSS for positioning.

·         Developed Web Interface using Java Script, HTML, AngularJS 1.2 and CSS.

·         Developed different GUI screens using JSP and user validations using JavaScript.

·         Effectively implemented AJAX in developing dynamic web pages.

·         Implemented Web services (SOAP) for transmission of large blocks of JSON data over HTTP.

·         Involved in writing application level code to interact with APIs, Web Services using AJAX, JSON.

·         Wrote application level code to perform client-side validation using jQuery and JavaScript.

·         Designed and developed intranet web applications using JavaScript and CSS.

·         Used JQuery to make the HTML, DHTML and CSS code interact with the JavaScript functions to add dynamism to the web pages at the client side.

·         Extensively worked with making calls to APIs to fetch the data from the backend as JSON response and parse it on the UI for DOM/CSS Manipulation.

·         Coordinated with QA for testing, production releases, application deployment and integration.

Environment: HTML 4, XHTML, CSS 2, AJAX, SOAP, CS5, PLSQL, Oracle, Windows, JavaScript, AngularJS 1.2, JQuery 1.7, DHTML, MVC, DOM, JSON.

Client: British Petroleum -  Bangalore, India                                         (September 2007 - December 2008)

Role: Application Developer

·         Managed application state using server and client-based State Management options.
Coded Java Script for page functionality and Pop up Screens.

·         Involved in multimedia production including logo animation, advertising & graphic design, video editing and special effects etc.

·         Developed the User Interactive web pages in a professional manner by using web technologies like HTML, XHTML, and CSS as per required standards.

·         Developed internal and external validation code using JavaScript and JQuery. Responsible for maintaining current websites that included updating the web pages, uploading new content/changes etc.

·         Created pages in Site Core and validated the HTML code with W3C Validator.

·         Implemented AJAX functionality using JQUERY, JSON and XML.

·         Worked closely with Business Analysts in understanding the technical requirements of each project and prepared the use cases for different functionalities and designs.

·         Maintained and manipulated databases for XML parsing for applications in MYSQL.

·         Wrote application level code to interact with the backend (Java) code AJAX and JSON.

Environment: HTML, CSS, XML, AJAX, JavaScript, JQuery, SQL, PL/SQL, JSON.