Candidates About

 

Devendra Mhatre

 

 

Certified Salesforce Administrator

Certified ITIL Foundation in Service Management

 

                                                                                                                                               

Summary

 

 

·         More than 10.9 of technical IT experience in working through the phases of CRM projects in Telecommunication and Financial domain right from Requirement Analysis, Enhancement, Installation and environment build, Testing, Release Management/Deployment and Production Support.

·         8+ years’ experience working in Sr. Lead Siebel CRM as Administrator.

·         2.5 years’ experience working as Lead Salesforce Administrator/Developer.

·         Experience of handling 2 Siebel version Upgrade Projects.

·         Excellent analytical, organizational, communication, interpersonal skills and an excellent Team Player.

·         Knowledge of functional features for Siebel implementations.

·         Knowledge of CRM Architecture and OPEN UI functionality.

·         Knowledge of CRM Development and customizations.

·         Worked on Siebel IRM version upgrade utility.

·         Certified Salesforce CRM Administrator (ADM 201).

·         Implementation experience on Salesforce Out of the Box functionalities (OOTB).

·         Worked on Release and deployment planning implementation plan for CRM projects.

·         Knowledge of Siebel CRM server installations on AIX and Windows platform.

·         Strong experience in driving an end to end release right from requirement gathering/analysis till project deployment and support with proper co-ordination within End Users, Testing Team and Development Team.

·         Experience in conducting cross training, peer review, functional/technical walkthrough and knowledge sharing sessions within team.

·         Experience of working on Microsoft Visual Source safe.

·         Have Knowledge on version control tools - GitHub.

·         Have knowledge on Master Data Management concept.

·         Experience in Siebel, Salesforce, OBIEE, Informatica, DAC, Data stage, Quality Centre Tool, release co-ordination and implementation.

·         Have understanding of Elastic search, log stash and Kibana (ELK) concept and implementation.

·         Knowledge in the areas like Telecommunication and Financial domains.

·         Have knowledge on Siebel Pricing and Marketing module implementation and enhancements.

·         Experience in Application functionality testing, Siebel EIM testing and Data stage job testing.

·         Experience in UNIX shell scripting.

·         Strongly believe in working as a ONE team.

 

 

 

 

 

Certifications:

 

·         Certified Salesforce Administrator ADM201.

·         Salesforce Certified Administrator - Winter '18 Release Exam

·         ITIL Foundation Certification for Service Management (EXIN).

 

 

 

TECHNICAL Skills:

 

CRM Applications	Siebel 8.1, 8.0, 7.7.Salesforce.
Business Intelligence	, Oracle BIEE, Actuate Reports
R.D.B.M.S	Oracle 9i, SQL Server 2005, MS Access
Tools	UNIX Shell scripting,  PL/SQL, Toad, Oracle SQL Developer, Informatica, DAC, Data stage and Tableau, Quality Center Tools, BMC Remedy.
Operating System	UNIX (AIX), Windows XP, 98 , 7, Vista, Windows Server 2008
Domain	CRM, Telecommunication, Financial.

 

 

 

Specialities

 

·         Sr. Siebel CRM Server Administration.

·         Lead Salesforce CRM Administration/Developer.

·         Siebel CRM Version Upgrade Implementation.

 

 

 

Experience

 

 

Fifth Third Bank, Cincinnati, OH                                                                                               Apr 2014 – Till Date                   

 

Fifth Third Bank is a one of the largest regional bank in the Mid-west region of US. It has business presence predominantly in Commercial and Retail banking. It has CRM implementation in Financial module to retain and engage its Commercial customer to provide the new bank offerings.

 

Salesforce Administrator/Developer:

·         Worked on Custom tabs design, objects layout and field validation rules.

·         Gathering requirement and implementing application changes.

·         Experience on developing Salesforce Process builder application enhancements.

·         Worked on user access and permission issues for CRM application.

·         Worked on developing Visualforce apex screen customization.

·         Worked on Development of Process Flows for user custom screen and tab layout build.

·         Implemented Salesforce SOQL customization within apex classes development/enhancements.

·         Worked on Apex classes implementation for the customizing Salesforce application.

·         Worked on Salesforce Apex classes customizations.

·         Knowledge of Java and jquery used for development of classes and functions.

·         Worked on Apex triggers and classes for CRM customizations.

·         Worked on process builder customizations for invoking Apex classes.

·         Experience on using Force.com IDE for development and local versioning control.

·         Worked on developing Inbound REST API services.

·         Have knowledge on outbound REST API services development.

 

 

 

 

Sr. Siebel Server Administrator and Upgrade Coordinator

                                                                                                                    

 

·         Co-ordinate/Implement CRM Release and deployment activities for Siebel, OBIEE, Informatica Power Center, DAC and Data stage applications.

·         Environment management for parallel releases implementation.

·         Patch Management and installation of the CRM software.

·         Build new CRM components for integration and setup access and load balancing of the components.

·         Worked on Disaster Recovery exercise.

·         Deployment RCR jobs in production.

·         Creation of CRM Workflow policies and triggers.

·         Worked on Production Incident/Problem tickets/Known Error in BMC Remedy system.

·         Deployment and monitoring of EIM jobs in Production.

·         Worked on creating change request and presenting change in CAB meetings.

·         Worked on Siebel OPEN UI version 8.1.1.11.

·         Performed release management task for Siebel OPEN UI changes.

·         Resolve CRM application performance issue.

·         Worked on UNIX shell scripting and cronjob setup.

·         Co-ordinate CRM Upgrade for 8.1.1.3 to 8.1.1.11.

·         Resolve and document the CRM Upgrade issues.

·         Review environment compatibility for database upgrade or UNIX patching.

·         Analyze defects logged in Quality Centre Tools and provide solution for them.

·         Experience of tracking defect in Quality Centre Tool.

·         Perform Incident/Problem Management activities.

·         Perform Change Management activities: Create changes, approve changes, prepare Production checklist and track activities status.

·         Sign off for the CRM release readiness and transition for Operations purpose.

·         Co-ordinate team of 8 offshore team members for CRM and other Data stage applications.

·         Co-ordinate Tableau deployment and testing.

·         Working on planning and implementation checklist of OBIEE Upgrade (10g to 11g) along with OBIApps.

·         Worked on OBIEE version compatibility with Oracle.

·         Worked on compatibility and version Upgrades for Siebel IP2013 to IP2016.

 

 

 

 

Bank of America, Offshore (India)                                                                                                       Aug 2012 – Mar 2014

CRM/Siebel Upgrade coordinator and Salesforce Administrator

 

Bank of America is a Banking and Financial sector wealth management organization. It has its presence in US and globally. It utilizes Siebel Financial and Marketing application to maintain Customer relationship and reach out new offers to the new prospecting clients. The responsibility was to upgrade CRM application from Siebel 7.8 to 8.1.1.10 version and then to 8.1.1.11.

      

Salesforce Tasks:

 

·         Work on Sales Cloud application as an Administrator.

·         Work on CRM Application User access issue and user profile setup.

·         Creation of permission sets and allocating to the user profile.

·         Work on code migration using Change sets and ANT migration tool for deployment.

·         Creation and maintaining of sharing rules.

·         Work on Custom tabs design, objects layout and field validation rules.

·         Work on Process Flow for user custom screen and tab layout build.

·         Work on workflow and Process builder blocks for functionality implementation.

·         Work on Salesforce Custom record Type creation.

·         Worked on Data Import using data loader and Import utility.

·         Worked on Visual Force page design to minimal extent.

·         Customized Flow pages for application enhancement.

·         Worked on Salesforce Data loader Tool to inject data.

·         Work on creating Triggers to implement Salesforce rules to invoke Apex classes.

·         Have knowledge of APEX Classes programming to enhance CRM for custom requirements.

·         Have knowledge on customizing APEX triggers.

·         Implementing Salesforce Report and Dashboards.

 

 

Siebel Upgrade Tasks:

·         Siebel Upgrade checklist preparation and activity co-ordination.

·         Siebel software compatibility checks and confirm version of database, OS and software requirements on the server.

·         Worked on Siebel Upgrade from 7.8.2.16 to 8.1.1.7 /8.1.1.10 and then to 8.1.1.11 version.

·         Worked on Siebel post upgrade User interface application testing and EIM jobs verification.

·         Automate batch jobs to enhance Siebel deployments.

·         Worked on post Siebel upgrade EIM batch job fixing.

·         Siebel local DB extracts, application component tuning as per existing application.

·         Identified bug in Upgrade versions and document the same.

·         Co-ordinate with the Siebel development team, DBA, System Admin team.

·         Follows up with the Oracle support and resolve Siebel issues.

·         Siebel core crash investigation.

·         Worked on Siebel application enhancements in 8.1.1.11.

·         Worked on Siebel application testing post Siebel upgrade.

·         Worked on QC Tools to tracks and progress the application defects.

 

Achievements:

·         Received star team award from Bank of America Client.

·         Received appreciation mail from Client for zero error Production Upgrade.

 

 

Honeywell Inc. Offshore (India)                                                               May 2012 – Jul 2012

Siebel Server Administrator

 

Honeywell is an American multinational conglomerate company that produces a variety of commercial and consumer products, engineering services, and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

 

                                             

·         Worked on Siebel 8.1.1.7 environment built and pre-requisites: Java installation, Oracle client installation.

·         Worked on Siebel 8.1.1.7 server setup and local database extract.

·         Worked on integrating Siebel Oracle Secure Enterprise Search with Siebel application.

·         Worked on installation of Siebel Strong encryption pack and LDAP client installation.

·         Worked on Siebel cfg merge utility for Siebel parameter comparison with earlier environment.

 

 

Idea Cellular Pvt. Ltd. Offshore (India)                                                                            Oct 2010 2010 – Apr 2012

Siebel Administrator and Application Developer

                                  

IDEA Cellular is a leading GSM mobile services operator in India with 67 million subscribers, under brand IDEA. It is a pan India integrated GSM operator covering the entire telephony landscape of the country. Siebel CRM eCommunications was implemented to handle call center operations and integrate with other various components for better Customer satisfaction.

·         Siebel environment build and patch apply in both AIX and Windows environment for 8.0.0.4 to 8.0.0.9 / 8.0.0.10.

·         Worked on extracting requirements from users and preparing Functional design documents.

·         Worked on Siebel Integration functionalities: Email Integration with IMAP/SMTP server.

·         Build Siebel environments and maintain the existing environment.

·         Worked on Siebel application layer encryption utilities.

·         Develop shell scripts in UNIX to automate the Siebel deployment activities.

·         Worked on Siebel application enhancements in eCommunications module.

·         SRF Migration/replacement and Repository Migration (Export, Import and DDL Synch).

·         Configure and mange Batch jobs.

·         Monitoring/ Recycling of Siebel servers, Web Servers, Report Server.

·         Siebel Servers/Component Troubleshooting and performance tuning.

·         Preparing the release management plan and list activities for production deployment.

 

 

 

British Telecmmunications Offshore (India)                                                                         Jun 2007 – Sep 2010     

Production Support and Release Implementation.

 

Open reach (WLR) Siebel is a CRM interface application to Open reach organization using Siebel as CRM tool and Oracle as database. WLR Siebel allows enhanced functionality for users, tailored to the specific business requirements on the WLR Stack which is effectively implemented by Tech Mahindra.

 

·         Handling and monitoring server related issues on various Production and Test environment related to the Siebel application.

·         Worked on functionality related Siebel application Level 2 tickets and resolution.

·         Played lead role in the release management activities for Siebel.

·         Siebel Deployment planning, co-ordination and implementation in various environments.

·         UNIX shell scripting for Production reports to be sent to Managers.

·         Worked for resolution of issues related to server components.

·         Worked on core component crash issues.

·         Report Incident Matrix and analyse the trend of the re-occurring issues.

·         Prepare root cause analysis document for Production high priority issue.

·         Perform On-Call activities post office hours for project requirement.

 

 

  Achievements:

·         Have received cookie award for Proactive and Outstanding performance for Siebel CRM project in Tech Mahindra.

·         Have received appreciation from the Client for providing optimum solutions and enhancement in Siebel functionality.

 

 

 

 

 

 

 

 

 

Education (India)
PG Diploma in IT Management               (2011-2012)	Symbiosis College of Information Technology, Pune Maharashtra, India.	Pune
Bachelor’ Degree Electronics and Telecommunications Engineering (2003 – 2007)	Ramrao Adik Institute Of Tech