Candidates About

Sirisha Narahari

Summary:

·         6+ years of extensive experience in Business Analysis, Administration and Implementation of technology solutions.

·         6 years of experience in Salesforce.com CRM platform

·         Extensive experience in Finance industry.

·         Strong understanding of the Master-Detail, Look-up, Many-to-many and Hierarchical relationships and Automate the business Process using Workflow rules, Approval Process, Auto-Response Rules and Escalation Rules.

·         Strong Knowledge in Salesforce Customization, Data Validation, Sales, Marketing, Customer Service and Support Administration

·         Expertise in creating project documents like BRD, FRD, SRS, Test Plan, Test case, UAT Document etc.

·         Having excellent understanding of Financial Accounting. Comprehensive knowledge of balance sheets, G/L ledger, trial balance, income statement.

·         Extensive experience in all aspects of consumer and real estate loan origination, underwriting and collections. Training and some experience in commercial lending, including financial statement and cash flow analysis

·         A very good team player with the ability to work independently, a competent, co-operative and result oriented, excellent interpersonal, written and oral communication skills.

·         Excellent Interpersonal, and Analytical skills, with ability to handle challenges under pressure with ease.

·         Hands on experience in project management activities including scheduling project kick off meetings, creating project schedule, coordinating with cross functional groups, organizational readiness and training and also well versed in project management tools like MS-Project for status reporting and planning.

·         Worked with sales and management on effective use of Salesforce.com to identify opportunities, needs and gaps.

Technical Skills:

RUP, UML, SDLC, Waterfall, QA, MS Access, SQL Server, MySQL, PL/SQL, Agile, Windows 98/2000/XP, basic UNIX, HTML, JIRA, basic DHTML, UAT, basic XML, FileNet, MS Office Suite-Excel Macros, Access, Pivot tables, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, RequisitePro, Crystal Reports.

Work Experience:

Fifth Third Bank, Murrysville, PA                                                                      May 2014-Present

Salesforce Business Analyst

Fifth Third Bancorp, a bank holding company, engages in commercial and retail banking, electronic payment processing services, and investment advisory services in the United States. The project involved reengineering of the Credit appraisal system, plugging all the gaps of the old system and creating better usability and portability.  It also involved enhancement of the application for accommodation of changing business and regulatory requirements.  The project team was to design and develop an Enterprise Reporting System to support the portfolio management and performance analysis of the Credit Card business with various reward offerings and to design a web-based end user interface, which involve OLAP reporting system implemented in Business Objects to provide business intelligence capability for Asset Managers.

Responsibilities: 

·         Liaised between the client and the development team with respect to the gathering and communication of functional business requirements for systems development. 

·         Actively involved in documenting requirements, designed UML and use-case diagrams. 

·         Perform analysis of existing systems and documented the related business concepts, process flows, data elements definitions and calculations, and screen and report layouts. 

·         Prepared comprehensive Functional Requirements Documents (FRDs) for the project based on business requirements, priorities and scope. 

·         Interfaced with business users to prepare and update Business Process Requirements, Software System Requirements. 

·         Worked on other product documents like release notes, user guides, support guides. 

·         Business processes streamlining and processes re-engineering. 

·         Worked on various salesforce.com objects like Accounts, Contacts, Leads and Opportunities. 

·         Created various custom Reports and Dashboards as per the customer requirements. 

·         Worked on Record Types, Validation Rules, Triggers and Page Layouts. 

·         Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization. 

·         Provided support for ongoing salesforce.com maintenance and other administration services including periodic data cleansing, workflow and approvals. 

·         Worked on multiple projects with Clinical and regulatory affairs 

·         Worked with offshore team for developing the application, and act as liaison between business, technical and RA teams 

·         Responsible for supporting and managing account requests and verify training as needed 

·         Analyzed and supported the performance of the website, intranet, and also reviewed SOPs as needed 

·         SharePoint sites maintenance, and update list values for document management system (Dictionary analysis) 

Environment: Microsoft Office Suite, MS Visio, Windows XP, Agile/Scrum, JIRA,  SQL, PLSQL, XML, UNIX, Crystal Reports, Adobe Photoshop, Quality Center, Mercury TestDirector, WinRunner, LoadRunner

Credit Suisse, Princeton, NJ                                                                                Aug 2012-Apr 2014

Salesforce Business Analyst

Credit Suisse is a leading global financial services company, offering clients financial advice in all aspects of investment banking, private banking and Wealth management.

I worked on enhancing their present banking features which handles the customer’s account information and also facilitated transfers from one account to the other including handling bill payments online.

Responsibilities 

·         Worked in a multi-functional environment and acted as a lead to multiple projects to guide team through various phases of Software Development Life Cycle. 

·         Met with Business stakeholders for detailed requirements elicitation and gathered business requirements through various interviews, and meetings to collect functional and non-functional requirements relating to client's Salesforce CRM platform enhancement and initiatives. 

·         Defined and documented the scope of the project. 

·         Defined and developed Project Plans, Project Analysis and Project Deliverables. 

·         Worked with Salesforce team on continuous basis to discuss and document various business needs, requirements, development of the application, and to discuss and resolve any issues, changes, or problems during various phases of the SDLC. 

·         Checked and verified the data that flows into Salesforce.com application with the help of SQL queries. 

·         Acted as a System Administrator for Salesforce applications to set up and edit various profiles, and roles, grant access rights, generate reports, and accommodate various user requests for dashboards, reports, access rights, etc. 

·         Created various Dashboards, Ad Hoc reports using Salesforce, QlikView and Tableau BI tools. 

·         Worked with various BI tools such as Salesforce, and QlikView, to analyze the performance data. 

·         Worked with various users on daily basis to resolve any issues regarding Salesforce.com applications, or the navigation thereof. 

·         Helped business partners in UAT by writing User Acceptance Test plan, test cases, & executing them. 

·         Developed test scenarios to be used during product testing, and user acceptance testing. 

·         Coordinated with Salesforce team and various internal teams for requirements elicitation, design, implementation, and testing phases of the application. 

·         Worked with various teams and helped them with data integration from various applications. 

·         Worked with outside vendors developing various applications for the client, and acted as a liaison between business, technical and QA teams of the vendor, and the client. 

·         Worked with offshore vendors as a project lead, assign, and kept track of the resources and timeline on an ongoing basis. 

·         Coordinated any changes necessary, documented them and followed them up through Change Request Process. 

Environment: Windows XP Professional, SQL, MS Outlook, MS Access, MS Excel, MS Word, Internet Explorer, MS Access 2000, MS Excel, RUP, Oracle, UML, Quality Center, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office 2000, MS Visio 2003.

Citibank, Boston, MA                                                                                             Jan 2011-Jul 2012

Salesforce Business Analyst

The in-house application developed was to convert the existing Retail online banking application, which systematically registered data from new retail banking customers into the existing database. Involved in the testing processes, writing and reviewing of system specifications for different change controls for Citibank's retail banking application, used by the Internet/Financial Center users for consumer as well as Business Account Opening and account servicing. Features added on with the new application included online bill pay, online balance transfers, reward systems, payment processing and Banking Operations. 

Responsibilities: 

·         Designed and developed Visual force pages and controllers for distribution enhancement. 

·         Built apex classes implementing SOQL statements within Eclipse to manage interaction with the database. 

·         Involved in migrating data from Oracle to Salesforce.com. 

·         Developed web services using Salesforce.com Web services API to provide data for third party clients. 

·         Created and deployed several Reports using salesforce.com platform. 

• Created Use Case Diagrams, and Activity Diagrams, using MS Visio according to UML methodology and in compliance with RUP standards 
• Expert in Business Process Modeling (BPM), Created Use Cases, activity and sequence diagrams. 
• Analyze client contracts for discrepancies and missed billings and make any and all corrections in Oracle Service Contracts Module.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.

·         Created Visual force email templates and also automated Email Process to send installation instructions to new and existing customers. 

·         Used CSS in HTML code to better manage look and feel of web pages. 

·         Experience with Integrated Development Environments such as Eclipse. 

·         Created summary reports, matrix reports, pie charts and Dashboards to assist the business team. 

·         Worked intensely on custom objects, triggers and workflows. 

·         Designed and build custom applications using Force.com and Visualforce.com. 

·         Used Apex Explorer for viewing salesforce.com data 

Environment: Windows XP Professional, SQL, Agile/Scrum, MS Outlook, MS Access, MS Excel, MS Word, Internet Explorer, Quality Center, MS Access 2000, MS Excel, MS Office 2000, MS Visio 2003.

VISA Inc, Foster City, CA                                                                                   Aug 2009-Dec 2010

Salesforce Business Analyst

The Corporate Business Systems team provides support for Finance, Revenue, Human Resources, Customer Relationship Management (CRM) and Corporate Risk applications for Visa. This includes to automate and improve existing CRM Sales applications or building new ones; moving all core sales processes and technology to Salesforce. Salesforce will be replacing CYBS Siebel as the CRM for Cyber Source Sales and Marketing activity. However, CYBS Siebel will continue to exist for Cyber Source Service activity and will require integration with Salesforce to stay in sync. Additionally, there are existing integrations to/from CYBS Siebel that will need to be ported to Salesforce. 

Responsibilities: 

·         Conduct or participate in prototyping sessions with business and IT resources to ensure clarity of requirements. 

·         Design conversion including data mapping from CRM On Demand and Siebel to Salesforce 

·         Worked with VISA mobility team on Sale mobility to deliver against business requirements 

·         Analyze business requirement, identify risks, and collaborate on solution to meet business needs 

·         Coordinate with other VISA technical teams to implement: engineering, database, network, security, QA 

·         Estimate work effort and staffing needs, develop technical execution plan, track progress against milestones, and drive results in partnership with PM, and other team members 

·         Evaluate 3rd party tools for security, scalability and fit 

·         Involved in field & page layout customization for the standard objects like Account, Contact, and Leads. 

·         Understand, plan, and execute with a strong focus on balancing risks and value. Identify risks proactively and develop mitigations. 

·         Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external systems 

·         Working with internal staff, and system integrators manage the delivery of required solution components to ensure quality and timeliness of work 

·         Communicate effectively and proactively with IT stakeholders and articulate ideas and recommendations clearly. 

Environment: Windows, MS Office(MS Word, MS Excel, XML, MS PowerPoint, MS Visio), RUP, UML, Visual Basic, SQL, DB2, UDB,  RequisitePro, Win Runner