Candidates About

                                                                                                                           

       Rajkumar Voorugonda                                          

PROFESSIONAL SUMMARY:

 

  Over 9+ years of IT experience, in that 6+ years as Salesforce Administrator/BA and 3 years as Tivoli Administrator.

  Expertise in Sales cloud, Service Cloud and Communities Cloud.

  Expertise with Salesforce Out of the Box configuration (OOTB). Managed Salesforce Org with very large number of Salesforce users.

  Expertise in Salesforce Administrative tasks like creating Profiles, Roles, User management, Sharing rules, Security management, Page Layouts, OWD, Permission sets, Email Services, Web-to-Lead, Web-to-Case, Email-to-Case, Validation Rules, Approvals, Workflows, process builder, Assignment rules, Auto response rules, Escalation Rules, Reports and Dashboards.

  Good knowledge on SFDC Development in implementing Apex classes, Visual Force pages, SOQL, SOSL.

  Implemented Live Agent and Knowledge Articles in Service Cloud Console.

  Proficient in Data Migration from Siebel to Salesforce using Data Loader Utility.

  Implemented multi language email template functionality on auto notification emails.

  Proficient with Salesforce Data Model, Sharing Model and Security Model. Implemented complex business logic with Governor Limits and Salesforce best Practices.

  Experience in SSO configuration and implementation.

  Excellent inter-personal skills and communications.

  Self-motivated and ability to adapt quickly to challenges and changing business environments.

  Experience in Agile Methodology of Software Development Life Cycle (SDLC) and Scrum Methodology of software engineering processes.

  Knowledge on using Force.com Web services, AWS and Jitter bit. 

  Proficient in documenting BRD and PPD (Process and Procedure Document).

  Attended meetings with stakeholders and gathered the requirements.

  Experience in preparing Functional and Technical documents for project.

  Configuration Management and source code repository management using tools like GIT, Subversion (SVN).

  Releasing the developed code to different sandboxes and production by using Change sets and ANT.

 

 

EDUCATION DETAILS:

 

•   Bachelor of Technology in Computer Science from JNTU - Hyderabad, India.

 

TECHNICAL SKILLS:

 

Salesforce Technologies	Apex, Triggers, Apex Class, VisualForce, Sales Cloud, Service Cloud, Custom Controllers, Extensions, Record Types, Chatter, SOQL, OWD, Apex Data Loader, SOSL, Workflow, Approvals, Field updates, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Salesforce Communities, Reports, Dashboards, Security Controls, AppExchange, Sandbox, Rally
Sales Cloud:	Contact Management, Auto response rules, Web to lead.
Service Cloud:	Live Agent, Knowledge, Web to case, Email to case, Escalation Rules.
Data Migration Tools:	Apex Data Loader, Force.com Migration Tool.
Force.com Tools	Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, ANT
Programming Languages	Apex
Version Control Tools	Git, SVN
Web Technologies	HTML, XML.
Database	SQL, SOQL, DB2
Platform	Windows, MAC, Linux
Operating Systems	Red Hat Enterprise Linux 5.0/6.0, Windows 2007/2010/2012
MS Office / Other Tools	Microsoft Project, MS Visio / MS Word, Excel, Power Point, Outlook.

 

 

PROFESSIONAL EXPERIENCE:

 

SonicWall Inc - Tempe, AZ                                                                      Mar 2017 – Till date

Salesforce Consultant

 

RESPONSIBILITIES:

  Working on various salesforce standard and custom objects like Case, Reports and Dashboard.

  Prepared BRD documents which includes objects, Fields, Data types and functional requirements on standard object Case and custom objects RMA, RMA Line Item, Defect and Right Answers Attached for Data Migration from Siebel to Salesforce.

  Prepared Technical documents which includes Apex classes, Visualforce pages, Workflow rules, Profiles, Page layouts, Approval processes, Validation rules, Standard and custom fields on standard object and custom objects.

  Attended meetings with stakeholders and gathered the requirements according to the application.

  Implemented SSO configuration and integrated with Auth providers like Right Answers (Knowledge Base Articles), Salesforce.

  Implemented multi language email template functionality on auto notification emails.

  Supporting Production support and solving the user raised cases on daily basis.

  Prepared BRD documents which includes objects, Fields, Data types and functional requirements on standard object Case and custom objects RMA, RMA Line Item, Defect and Right Answers Attached for Data Migration from Siebel to Salesforce.

  Prepared Technical documents which includes Apex classes, Visualforce pages, Workflow rules, Profiles, Page layouts, Approval processes, Validation rules, Standard and custom fields on standard object and custom objects.

  Worked on Data Migration project from Siebel to Salesforce using Data Loader Utility.

  Created Custom Formula Fields, Field Dependencies, Validation Rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.

  Enhanced service cloud support with Email to Case, Call center, Web to Case to enter generated cases to Case Object. Managed case escalations to call center representatives.

  Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

  Used Process Builder to create complex processes and achieved automation with complex workflows.

  Used SOSL to construct text based search queries and created SOQL queries to retrieve data from multiple related objects.

  Designed and implemented Salesforce.com applications using Agile/Scrum methodologies.

  Worked on various defects which were raised during QA and UAT testing.

  Deployed the developed code from Sandbox to different other environments using Change Set and ANT

 

Environment: Salesforce.com platform, Service Cloud, Agile Central, Workflow, Validation Rules, Data Loader, Reports, Report Types, Record types, Custom settings, Email Services, Security Controls, Tortoise SVN, ANT.

 

American Express - Phoenix, AZ                                                         June 2016 – Feb 2017

Salesforce Administrator

 

RESPONSIBILITIES:

  Performed apex customizations in Sales cloud and features such as Lead Assignment rules, web to lead, Account, Contracts, Opportunities and Products management

  Worked closely with business partners and business users to identify technical requirements.

  Developed various custom objects, Tabs, buttons for various functional needs in the application.

  Worked on various defects which was raised during SIT and UAT testing.

  Created custom labels and used them in validation rules to parameterize the validation rules.

  Working on High Level Design document, Solution Document in addition to Business Requirement Document and maintaining them in SharePoint.

  Updating component’s version numbers in deployment checklist in SVN.

  Releasing the developed code to different sandboxes and production by using ANT.

 

Environment: Salesforce.com platform, Sales Cloud, Agile Central, Data Loader, Workflow, Validation Rules, Reports, Report Types, Record types, Custom settings, Tabs, Email Services, Security Controls, Tortoise SVN, ANT.

 

Target - Minneapolis, MN                                                                    April 2015 – June 2016

Salesforce Administrator

 

RESPONSIBILITIES:

  Setting up Service Cloud Console, Cases (Web to case, email to case), Solutions, Case Assignment.

  Daily Administration of Cases, managed Case object and routing of cases to respective representatives through assignment rules.

  Created Skills, Buttons and Agent Configurations for Live Agent.

  Created profiles and implemented object level, field level and record level security.

  Created record types and page layouts and assigned page layouts to the record types.

  Created custom report types and generated report using the report types.

 

Environment: Salesforce.com platform, Service Cloud, Visual Force Pages, Components and Controllers, Data Loader, Workflow and Validation Rules, Reports and Report Types, Custom Objects, Tabs, Email Services, Security Controls, Eclipse IDE Plug-in.

 

People Tech Group Inc – Redmond, WA                                                    Feb 2013 - Mar 2015

Salesforce Administrator

                                                                                                                                                           

RESPONSIBILITIES:

  Developed complex workflows and approval processes for automating business logic.

  Setup escalation rules, automatic case generation and their escalation to call center representative, and configured to generate email alerts for quick resolution of the customer issues.

  Inserted and updated data using data Loader.

  Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set.

 

Environment:  Saleforce.com platform, Sales Cloud, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

 

PeopleTech IT Consultancy Pvt. Ltd - Hyderabad India                           Dec 2010 - Dec 2012

Salesforce Administrator

                                                                                                                                                           

RESPONSIBILITIES:

  Performed the roles of Salesforce.com Admin, Salesforce.com Developer and Business Analyst in the organization.

  Documented test cases for test driven development.

  Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

  Implemented field level security, profiles and audit trail setup.

  Developed complex workflows and approval processes for automating business logic

 

Environment: Saleforce.com platform, Force.com IDE, Page layouts, Data Loader, HTML, Workflow, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in.

 

 

Maintec Technologies Pvt. Ltd - Bangalore, India                                    Dec 2007 - Nov 2010

Tivoli Administrator

 

RESPONSIBILITIES:

  Installed and customized of Linux servers.

  Configuring Virtual Machines under VMware ESX Servers to install Red Hat Linux guests.

  Installed and configured Tivoli Agents on Linux servers.

  Troubleshooting Agent offline issues and TEC down, heartbeat issues and up gradation of Tivoli Agent versions.

  Configuring Data collections and providing historical enterprise trend reports.

  Setup & Administration of Alerts to monitor the health of the servers.

  Setup, maintain and management of user accounts and groups according to the security needs and adding the packages and patches when needed.

 

Environment: Red Hat Enterprise Linux 5/6, Remedy Ticketing Tool, Tivoli, TEMS console, TEC.