Candidates About

 

Vamsi Krishna Mohan. O

Professional Synopsis

A Management Graduate with Salesforce CRM, SAP CRM, Hybris & QA with 9+ years of CRM Testing & Functional experience. Presently associated with Cognizant Technology Solutions-USA as a SFDC, Hybris & CRM Functional Consultant as well as Testing Consultant. Resourceful at maintaining business relationship with clients and customers to understand their process oriented needs and by resolving their operations related critical issues. Track of achievements during the tenure, successful in developing and implementing various systems for enhancing the operations and process automation for business-critical activities and CRM implementation. Exceptional skills in communication, presentation with demonstrated abilities in leading large and small teams for achieving long-term and short-term objectives.

 

Areas of Expertise & Summary

·         Salesforce CRM Certified Administrator (ADM – 201) Certification#: 17601073

·         Salesforce.com Certified Force.com Developer (401 Certification#: 2533495)

·         Salesforce CRM (SFDC)&Lighting: CRM E2ETesting, Creation of Users, Profiles, Roles, Creation of Apps, Creation of custom Objects, Designing Custom Fields, Task and Events, Apps, Email Notification and Template, Permission Sets, Assigning Validation Rules and Field Level Dependencies, Page layouts.

·         SAP CRM: Organizational data setup, Territory Management, Business partners, Products, Partner Processing, Transaction types, Item categories, Copying control, Marketing, Sales & Service.

·         Testing: SFDC CRM – Testing; SAP CRM –Testing, Hybris – Testing, Mobile Testing, Web Application Testing.

·         Test Management: Test Planning, Testing Process and test methodology, Leading the team and coordinating with key stake holders of the project.             

·         Hybris: Architecture of Hybris, Product Content Management, Hybris Management Console, Channels, Products, Creation of New Family, Workflows, Order Management, Product Catalogs etc.,

·         My SAP CRM E-commerce, Hybris, Base customization, Marketing, Sales, Service.

·         Knowledge in IVR & CTI- Testing

·         Knowledge in Cyara Automation Testing Tool.

·         Excelled in working with various salesforce.com standard objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, & Campaigns.

·         Good understanding of Business Process.

·         Have the experience to work with multinational clients - [US, UK, Malaysia & KSA]

·         Extensive experience in SAP CRM, Worked on Base customization, E-commerce, Marketing, Sales, Service, Channel Management, Loyalty Management and CRM/ISU Testing.

·         Proficient in software development life cycle including test strategy preparation, test plan development, test case creation, test execution and bug tracking.

·         Thorough Understanding of Software Testing Life Cycle (STLC), involved in various phases like Requirements, Analysis/Design, Development and Testing.

·         Worked on Sales Cloud, Service Cloud, ServiceMax, SFDC for Outlook.                     

·         Experienced in different types of testing, for example black box testing, white box testing, functional, GUI testing, and system, regression, integration, UAT.

·         Responsible for reporting daily status and progress of testing to the project team.

·         Created detailed QA documentation including QA reports, actively participated in SQA and project status meetings. 

·         Experienced in preparation of Test Plan, Test Case Development and Test Execution based on Business Requirements and Technical Specifications.

·         Strong problem solving and analytical skills, with profound ability to prioritize and multi task goals in order to meet the time requirements.

 

Tools and utilities

 

CRM Technologies	Salesforce CRM, SAP CRM & Hybris-Ecommerce, ServiceMax
Testing Techniques	Functional Testing, Regression Testing, Integration Testing, BCT, Smoke Testing & Role Based Testing
Test Management Tools	ALM QC and Quality Center, Solution Manager, JIRA & Cyara (IVR & CTI Testing Tool)
Data Management/ETL Tool	SQL server 2005
Bug Tracking Tools	ALM QC, Quality center 9.2 and 10.0,11
Operating system	Windows 7,8, XP, Vista & UNIX
Analysis & Project Management Tools	MS Project, MS Excel MS Word, Power Point, MS Visio

 

 

 

 

 

 

 

 

 

 

 

 

Technical Skills

 

FUNCTIONAL/TESTING	TECHNOLOGY
·         Analysis and understanding of requirements of the new functionalities, create system test plan, create functional test cases for the requirements, test execution and reports defects and tracking ·         S/W development life cycle methodologies. ·         S/W Testing Life cycle methodologies. ·         Implementing projects, end to end testing and user acceptance testing.	·         SFDC, Hybris, SAP CRM ·         Languages - PL\SQL ·         Databases - Oracle ·         Operating systems - UNIX, Windows (2000, XP, 7). ·         Testing Tools – Quality Center 10.0.20, JIRA

Education:

·         Master of Business Administration (M.B.A) from National Institute of Business Management with Specialization CRM.

 

Professional Education

·         SAP CRM Fundamentals participation program at Siemens Information Systems Ltd. Malaysia

·         SAP CRM Marketing Participation program at Siemens Information Systems Ltd.  Malaysia

·         SAP CRM Sales Participation program at Siemens Information Systems Ltd. Malaysia

·         SAP CRM E-Commerce (Internet Sales) Participation program at Siemens Information Systems Ltd. Malaysia

 

 

Certification Details:

·         Salesforce CRM Certified Administrator (ADM – 201) Certification#: 17601073

·         Salesforce.com Certified Force.com Developer (401 Certification#: 2533495)

 

 

 

 

 

 

 

 

Professional Experience:

 

Organization	Industry	From	To	Role
Cognizant Technology Solutions USA	IT-Consulting	Feb’10	Till date	Sr. Salesforce QA Consultant
HCL-Axon Global Solutions Sdn., Bhd., Malaysia	IT-Consulting	Dec ‘07	Feb ‘10	SAP CRM Functional Consultant
First Indian Corporation Private Limited	ITES	July’05	April’07	Quality Assurance Executive

 

Project Details:

 

Client                    : Voya - U.S.A – Windsor Connecticut

Environment     : Salesforce CRM

Role                       : Salesforce CRM Testing Consultant     

Project Type      : Salesforce CRM Testing & UI Testing

Duration             : July’2015 to Present

               

Description

In order to make account opening experience better and easy, Client implemented a customer Online Account Opening solution that provided the customer an easy way and user friendly interface to open accounts online. Strategic solutions were also implemented to reduce the time taken to complete the back-office processes, which resulted in considerable reduction of time to open and fund an account. After the implementation of the first phase of the project, customer satisfaction of the online experience of opening an account increased significantly resulting in high inflow of customers.

 

Roles & Responsibilities: -

·         Working as a Sr. Salesforce CRM Testing Consultant.

·         Involved in Salesforce CRM Lighting Testing (COB-Project)

·         Involved in UI & SFDC Testing (E2E – VDAO Project)

·         Integration Testing: Involved in SFDC and third-party Integration (Docupace, WIPS & Task Manager) & Role based Testing.

·         Responsibilities Include – Test Planning, Test Design, Execution, Defect Management, Test Closure and Status Reporting.

·         Work on maintaining users, Profiles and roles for inside sales/service Team (Small Mid Sales/Small Mid Service etc.,)

·         Provided test estimates and efforts for stories.        

·         Participate in design walkthroughs with business stake holder

 

 

Project Details:

 

Client                    : Avon

Environment     : Salesforce CRM – Sales

Role                       : Salesforce CRM Consultant

Work Stream     : Salesforce CRM

Project Type      : Salesforce CRM

 

Description

Every day, Avon brings beauty to the lives of women all over the world. At Avon, beauty means finding the right lipstick shade for a customer; providing an earnings opportunity so a woman can support her family; and enabling a woman to get her first mammogram. Beauty is about women looking and feeling their best. It’s about championing economic empowerment and improving the lives of women around the world. 

 

Roles & Responsibilities: -

·         Worked as a SFDC – CRM Testing Consultant

·         Involved in Requirement Analysis, Test Planning, Test Design, Test Data Preparation, Execution, Defect Management, Test Closure activities & Status Reporting.

·         Co-ordinate with client QA Manager on the test progress and quality of deliverables.

·         Provides status updates to Leadership team at regular intervals.

·         Involved all validation between UI to Salesforce (i.e., field mapping etc,

·         Involved E2E functionalities with in SFDC environment.

 

Client                    : Forest Laboratories, Inc., (www.frx.com)

Environment     : SFDC – CRM/ServiceMax

Role                       : SFDC CRM Consultant

Work Stream     : SFDC CRM/ServiceMax

Project Type      : SFDC – E2E (Aggregate Spend Project) Integration

 

Description

Forest has well-established franchises in the therapeutic areas of the central nervous and cardiovascular systems, and we are always exploring new product opportunities that address a range of health conditions. Our principal brands include Bystolic, Daliresp, Lexapro, Namenda, Savella, Teflaro for injection, and Vibryd.

Forest identifies, develops, and delivers pharmaceutical products that make a difference in people’s lives. We have been extremely successful in meeting our business objectives and expanding our franchises, but we also derive satisfaction in helping to bring relief to people who are suffering. We credit our success to our innovation, integrity, and commitment to developing important products.

 

Roles & Responsibilities: -

·         Worked on SFDC CRM E2E Testing/ServiceMax testing.

·         Integration between SFDC & Legacy Systems.

·         Run the batch jobs and check whether data is floating to Legacy Stems (through Middleware)

·         Validating the Field Service functionalities using ServiceMax.

·         Verified Easy Mobile accessible system for Field executives to access information from any place.

·         Requirement understanding and raising anomalies

·         Test Scenario / Test Case preparation and review.

·         Test Execution (Integration & E2E)

·         Given training on SFDC to team members.

·         Given KT related to Use cases to the team member.

·         Coordinate with the client on status & clarifications.

 

 

Client                    : Boots

Environment     : SAP CRM E-commerce & Loyalty Management 7.0 Ehp1

Role                       : SAP CRM Functional Consultant

Project Type      : SAP CRM – Development

 

Description

Boots is a member of Alliance Boots, an international pharmacy-led health and beauty group. Our purpose is to help our customers look and feel better than they ever thought possible. Our customers are at the heart of our business. We're committed to providing exceptional customer and patient care, be the first choice for pharmacy and healthcare, offer innovative products 'only at Boots', with great value our customers love. Our people are our strength and they tell us that Boots is a great place to work. We aim to always be the employer of choice, attracting and retaining the most talented and passionate people.

 

Roles & Responsibilities: -

·         Worked as a CRM Functional Consultant/Team Member with Active Global Support (AGS).

·         Good exposure to Base customization, status profile, partner determination, business partners, organization determination.

·         Configured/enable the Interaction History work center for few Business Roles.

·         Develop/Configure the “Transfer Temp Card” Functionality for Standard Memberships & Anonymous Memberships.

·         Creation of New Memberships and Maintain the MA (Member Activities & Points., etc.,)

·         Configured/Maintain last few call details so agents can easily go back to view recently taken calls in CLIC

·         Extensive exposure to Account and Contact Management, Quotations, Activity and Task Management, Opportunity Management.          

·         Defined different Business Roles based on business functionalities and activities of the Business Users.

·         Configured Transaction Launcher to access remote transaction and URLs from UI.

·         Monitor the RTOM (Real time offer Management) details in the SAP CRM Web UI.

·         Coordinating with client management and Key users for resolution of problems.

·         Coordinating with the technical team for customized developments.

·         Analyzing the issues and diagnose for the cause of issues, providing corrective solutions and suggesting for preventive actions to avoid recurrence.

·         Providing Customer Support for issues raised by the Global Customers while achieving on time & quality goals.

·         Daily/weekly/monthly reporting to Management & Customer.

·         Interacting with multiple teams and coordinating ensure test environments are available.

·         Design Test Scenarios and upload into HPQC.

·         Creation of Test Plan, Daily Status Report & Weekly status Report.

·         Develop/Review of Technical documents include test cases, test reports and Defect Reports.

·         Execute Test cases and maintain the execution summary

 

Client                    : Swiss Re - UK, (www.swissre.com)

Environment     : SAP-Testing

Role                       : SAP CRM Testing Consultant

Project Type      : SAP-Testing

 

Description

     Swiss Re Operating in more than 20 countries and with a presence on all continents, Swiss Re is one of the world’s largest and most diversified reinsurers. We complement our proven reinsurance portfolio for Property & Casualty and Life & Health with insurance-based corporate finance solutions and services for comprehensive risk management.

 

Roles & Responsibilities: -

 

·         Working on SAP CRM (7.0) Testing

·         Analyze requirement document and Use case documents

·         Raise queries after the requirement analysis and get it clarified

·         Prepare Test Scenarios and get Sign off from Client

·         Prepare Test cases for the test scenarios and get Sign off from Client

·         Review Test Scenarios and Test cases of other team members

·         Clarify doubts related to SAP within the team

·         Execute Test cases and maintain the execution summary

·         Raise Defect in QC and map to the TC

·         Retest Defect and update the test cases

·         Give training on SAP CRM to team members

·         Give KT related to Use cases to the team member

·         Prepare daily & weekly status reports

·         Prepare defect summary report

·         Coordinate with the onsite coordinator on status & clarifications

 

 

 

               

HCL-Axon Global Solutions Sdn, Bhd.,                                                                                              Dec’07 to Feb’10

Client                    : Xerox Ltd., UK.,

Environment     : SAP CRM (Marketing & Campaign Management)
Role                       : SAP CRM Functional Consultant

Work Stream     : CQM – Xerox A2B Project

Project Type      : Implementation

 

Description

Xerox Corporation is the world's leading document management technology and services enterprise. A $17 billion company, Xerox provides the document industry's broadest portfolio of offerings. Digital systems include color and black-and-white printing and publishing systems, digital presses and "book factories," multifunction devices, laser and solid ink network printers, copiers and fax machines. Xerox also offers associated software, support and supplies such as toner, paper and ink.

 

Roles & Responsibilities:-

·